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Reviews of Planters Inn on Reynolds Square

3.5 out of 5
Planters Inn on Reynolds Square
29 Abercorn St, Savannah, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 914 out of 1606 reviews" "
Rating 8 - Good. 376 out of 1606 reviews" "
Rating 6 - Okay. 202 out of 1606 reviews" "
Rating 4 - Poor. 85 out of 1606 reviews" "
Rating 2 - Terrible. 29 out of 1606 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Edward, Feeding Hills

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, cost, we’re it’s best qualities. Convenient to parking, and great breakfast place around the corner.
Stayed 1 night in May 2024
Response from Marc on May 12, 2024
THank you for your great comments- glad you enjoyed Savannah !

8/10 Good

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We only spent one night, the parking was easy and staff was fantastic. The room was great. Bed was very comfortable with tons of pillows. Will definitely come back and highly recommend!
Stayed 1 night in May 2024
Response from Marc on May 12, 2024
Thank you for your honest review of our hotel. Your comments really mean a lot to the staff. Please come back anytime to see us !

4/10 Poor

David

Liked: Cleanliness, staff & service, property conditions & facilities
I'm an easy man to please. Reading some of the other complaints, most were about dingy rooms and lack of advertised services. I don't have a problem with that. I thought the room was okay, in a spartan kind of way. The price was pretty steep but the location of the hotel to River Street would explain that. My issue was it's location to the parking garage next door. I stayed there on a Friday and Saturday night. On both nights I was awakened to revelers at 2am in the garage. Savannah is a partying town, I get that. But your hotel room should be an oasis from that. Apparently the garage is a favorite party spot. No doubt because of the echo factor it has that is only rivaled by Mammoth Cave. I was awakened both nights but Saturday was the worst. On Saturday at 2am, I woke up to people laughing and carrying on. I figured that they would make their way to their cars and drive away, wrong!! The cacophony of their partying only got worse. It became obvious that they were doing there very best to be as obnoxious as humanly possible. This included screaming and blowing their car horns till after 4 in the morning. These weren't kids by the way. You could tell by the tenor of their voices that these were adults, and I use that term loosely. I feel bad for the hotel. I suspect that they have to put up with this on a regular basis. For you travelers, I would suggest that you stay well clear of this hotel, especially on the weekends.
Stayed 2 nights in May 2024

6/10 Okay

Connie

Traveled with group
Disliked: Property conditions & facilities
Property has potential but is in need of renovation. Also no special amenities were available. Like bottled water. Bed was comfy and shower good. Disappointed overall for the price.
Stayed 3 nights in May 2024
Response from Julie Therrell /Administrative Assistant on May 9, 2024
We appreciate your feedback!

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice historic hotel in the perfect Savanha location
Stayed 3 nights in May 2024
Response from Julie Therrell /Administrative Assistant on May 8, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Mostly what we disliked was the property was adjacent to one of Savannah's many town squares that had many homeless laying about, then discovered situated across from a homeless shelter/kitchen.
Stayed 2 nights in Apr 2024
Response from Julie Therrell /Administrative Assistant on May 8, 2024
Thank you for your feedback!

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic and put you right into downtown Savannah
Stayed 2 nights in May 2024
Response from Julie Therrell /Administrative Assistant on May 7, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Heidi Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying here. The location was great and the front staff were amazing. Carl was a favorite and helped us out a lot with directions and recommendations! We will definitely recommend to our friends 😊
Stayed 3 nights in May 2024
Response from Julie Therrell /Administrative Assistant on May 7, 2024
Thank you for staying with us. I'll make sure to pass along the kind words to Carl! We appreciate your feedback!

6/10 Okay

james

Liked: Cleanliness, staff & service
No ice machine, refrigerator in room.
Stayed 1 night in Apr 2024
Response from Julie Therrell /Administrative Assistant on May 7, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Delena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely. Staff was very good.
Stayed 2 nights in May 2024
Response from Julie Therrell /Administrative Assistance on May 6, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lovely property next to a beautiful shaded square. Staff was friendly and helpful. Valet or self parking. Within walking distance to many tourist sites and restaurants, and had some of the best coffee I had on my vacation :) Room was very clean, though would benefit from a fresh coat of paint. Peeling paint in closet and bathroom was concerning. And while guests could put food in a common refrigerator, it would have been nice to have a room refrigerator.
Stayed 2 nights in May 2024
Response from Julie Therrell /Administrative Assistant on May 6, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Denise

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Julie Therrell /Administrative Assistance on May 3, 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

laura

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very run down and needs updating. Hopes in the walls; bath fixtures broken and missing; lumpy pillows
Stayed 2 nights in Apr 2024
Response from Julie Therrell /Administrative Assistant on Apr 30, 2024
Thank you for your feedback

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect for a weekend stay.
Stayed 2 nights in Apr 2024
Response from Julie Therrell /Administrative Assistant on Apr 29, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room, and close ro everything!
Stayed 1 night in Apr 2024
Response from Julie Therrell /Administrative Assistant on Apr 29, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Debra, Cornelius

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet and front desk very friendly and helpful. Beautiful guest room.
Stayed 1 night in Apr 2024
Response from Julie Therrell /Administrative Assistance on Apr 29, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Sean, Swampscott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming traditional property in a fabulous location. Very helpful and friendly staff, lovely room and comfortable lounge for relaxing. Only criticism would be no breakfast facility, just coffee in the lobby. I assume there’s no space for a dining room, but a modest breakfast bar in the lobby would be nice. Otherwise a great stay.
Stayed 1 night in Apr 2024
Response from Julie Therrell /Administrative Assistant on Apr 29, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old fashioned property. Great location for walking around centre. We had VIP valet parking included in rate, which worked well. Bedroom had 4 poster bed. Looked good although it is an older style hotel so could be updated. Staff were very helpful and happy to assist.
Stayed 1 night in Mar 2024
Response from Julie Therrell /Administrative Assistant on Apr 26, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff above excellent service. Quinns restaurant behind the Inn was excellent for breakfast. Very short walk to Riverwalk.
Stayed 2 nights in Apr 2024
Response from Julie Therrell /Administrative Assistant on Apr 26, 2024
Thank you for staying with us. I'll be sure to pass along your compliments to Quinn! We appreciate your feedback!

8/10 Good

Duffalope

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in Apr 2024
Response from Julie Therrell /Administrative Assistant on Apr 26, 2024
Thank you for your feedback.

10/10 Excellent

Lenard

Liked: Cleanliness, staff & service, property conditions & facilities
Will return.
Stayed 3 nights in Apr 2024
Response from Julie Therrell /Administrative Assistance on Apr 25, 2024
Thank you for staying with us. We appreciate your feedback! See y'all next time!

10/10 Excellent

Sean

Stayed 1 night in Apr 2024

10/10 Excellent

Kila

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is centrally located. Easy to get to everything staff was friendly and available.
Stayed 2 nights in Mar 2024
Response from Julie Therrell /Administrative Assistance on Apr 23, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Marilou

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent and always willing to help.
Stayed 3 nights in Apr 2024
Response from Julie Therrell /Administrative Assistance on Apr 22, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Stacey

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Julie Therrell /Administrative Assistance on Apr 22, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

HOLLY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only minor issue is that they don't have mini fridges nor vending. They DID however offer free bags of ice to utilize the nice-sized ice buckets in the room. Staff was very friendly, and they had a pianist in the lobby in the weekend evenings...how lovely.
Stayed 4 nights in Feb 2024
Response from Julie Therrell /Administrative Assistance on Apr 22, 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Gail

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very nice! The property is tired and in need of major updating. Pictures online are deceiving.
Stayed 2 nights in Apr 2024
Response from Julie Therrell /Administrative Assistance on Apr 22, 2024
Thank you for your feedback!

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Julie Therrell /Administrative Assistance on Apr 22, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Cassandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were in town for a girls trip, staff was friendly and our room was clean. This hotel is so central to everything! We will be back!!
Stayed 2 nights in Apr 2024
Response from Julie Therrell /Administrative Assistance on Apr 18, 2024
Thank you for choosing to stay with us while visiting Savannah! Glad you Ladies had a good time! See y'all next visit!

8/10 Good

DAVID

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great old Inn. No frills but very nice and centrally located to everything. Savannah very walkable from the Inn. Staff was excellent!
Stayed 1 night in Apr 2024
Response from Julie Therrell /Administrative Assistance on Apr 17, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

George, Fort Lauderdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historic building. Needs a little TLC. Still, a charming hotel
Stayed 1 night in Apr 2024
Response from Julie Therrell /Administrative Assistance on Apr 17, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Nannette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location!! Everything was in walking distance. The staff was wonderful!!
Stayed 4 nights in Apr 2024
Response from Julie Therrell /Administrative Assistance on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the staff was very friendly.
Stayed 2 nights in Apr 2024
Response from Julie Therrell /Administrative Assistance on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

PATRICIA ANN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. I was in very convenient location
Stayed 3 nights in Mar 2024
Response from Julie Therrell /Administrative Assistance on Apr 12, 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Kim

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Location to downtown
Stayed 1 night in Apr 2024
Response from Julie Therrell /Administrative Assistance on Apr 11, 2024
Thank you for your feedback!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charm in the heart of things.
Stayed 1 night in Apr 2024
Response from Julie Therrell /Administrative Assistance on Apr 11, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent staff
Stayed 1 night in Apr 2024
Response from Julie Therrell /Administrative Assistance on Apr 9, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old school charm. Convenient to historic area
Stayed 2 nights in Feb 2024
Response from Julie Therrell /Administrative Assistance on Apr 9, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Dawn

Stayed 1 night in Apr 2024
Response from Julie Therrell /Administrative Assistant on Apr 29, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Ken

Liked: Staff & service, amenities, property conditions & facilities
Beautiful historical boutique hotel in great location. Very clean and helpful staff. Highly recommended.
Stayed 1 night in Apr 2024
Response from Julie Therrell /Administrative Assistance on Apr 9, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Michelle, Geneva

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great location! Olde Pink House is next door and has excellent food. When we'd return to the hotel at night there was always a selection of cookies which was nice to come back to. However upon check-in our room was not very clean. There was hair on the bathroom floor and the bathroom mirror had what appeared to be toothpaste from someone messily brushing on it, which was pretty gross. But other than that, everything else appeared clean and we didn't have any further issues.
Stayed 3 nights in Mar 2024
Response from Julie Therrell /Administrative Assistance on Apr 4, 2024
Thank you for staying with us. I do apologize for the issues you encountered, it does not go unnoticed! We appreciate your feedback!

8/10 Good

Kimberly

Traveled with partner
Liked: Staff & service
Everyone was very nice. Property is in need of some care, room is spacious and bed and linens are wonderful
Stayed 2 nights in Mar 2024
Response from Julie Therrell /Administrative Assistance on Apr 3, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Cyril, Memphis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk and bell/valet
Stayed 1 night in Mar 2024
Response from Julie Therrell /Administrative Assistance on Apr 3, 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Denise M, Quincy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, comfortable beds, close to the river, helpful staff
Stayed 4 nights in Mar 2024
Response from Julie Therrell /Administrative Assistance on Apr 1, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Edward

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
No house keeping
Stayed 2 nights in Mar 2024
Response from Julie Therrell /Administrative Assistance on Apr 1, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Cyril, Memphis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
So far great!!
Stayed 1 night in Mar 2024
Response from Julie Therrell /Administrative Assistance on Apr 1, 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

SHARON

Liked: Staff & service
No daily housekeeping. Bed was lumpy. No ice machine. No outside area to enjoy morning coffee. No notice about piano player- would have been nice to know when. Saw her on her way out. Front desk staff were great!
Stayed 2 nights in Mar 2024
Response from Julie Therrell /Administrative Assistance on Apr 1, 2024
Thank you for your feedback!

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property were great. Could have given more towels. Rooms were cleaned every other day and only got 3 towels for 2 people for 2 days
Stayed 6 nights in Mar 2024
Response from Julie Therrell /Administrative Assistance on Apr 1, 2024
Thank you for staying with us. We appreciate your feedback!