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Opiniones de Springhill Suites by Marriott Savannah Midtown

2.5 out of 5
Springhill Suites by Marriott Savannah Midtown
11317 Abercorn St, Savannah, GA

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 297 de 853 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 248 de 853 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 143 de 853 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 89 de 853 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 76 de 853 opiniones" "

7.8/10

Limpieza

8.2/10

Servicio y personal

7.6/10

Servicios

7.4/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

susana, MIAMI

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
La limpieza dejaba mucho que desear . La propiedad necesita mantenimiento. El personal es agradable.
Respuesta de Keonna Heard, Front Desk Supervisor, el 7 ene. 2023
Thank you for being our guest and for sharing your experiences. Our staff makes sincere hospitality their priority, and our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

6/10 Aceptable

Tatiana

Viaje familiar
Le gustó: Servicio y personal y servicios
Excelente desayuno , instalaciones ya deficientes las camas buenas y limpias pero de resto deberían cambiar alfombras porque están manchadas y huele un poco mal y a humedad, aparte de que da apariencia de q está sucio todo a pesar q está limpio
Se hospedó 1 noche en enero de 2022
Respuesta de Laurie Jadrych, General Manager, el 10 ene. 2022
Tatiana, Thank you do much for our feedback regarding your recent stay with us. I wanted to let you know that are carpets were just cleared last Friday and are scheduled for quarterly cleaning. We are also anticipating a renovation project later this year, and I can't want to see the changes that are coming. We would love to have the opportunity to have you as our guest again in the future so that you can see first hand the changes that we are making. Sincerely,

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal y servicios
Creo que para el precio necesita una remodelacion.
Se hospedó 2 noches en mayo de 2021
Respuesta de Laurie Jadrych, General Manager, el 22 jul. 2021
Dear Anonymous, Thank you for your feedback regarding your recent stay with us. We are glad that you enjoyed your stay with us. We will be looking forward to seeing you again in the future. Respectfully,

8/10 Bueno

Fernando

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2021
Respuesta de Laurie Jadrych, General Manager, el 22 jul. 2021
Dear Fernando, Thank you for your feedback regarding your recent stay with us. We are glad that you enjoyed your stay with us. We will be looking forward to having you as our guest again in the future. Respectfully,

2/10 Terrible

joezer

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El desayuno no es nada de lo que dicen, no limpian las habitaciones durante el día, el personal no es amable más bien están siempre como molestos, muy caro para el tipo de hotel. Me hospede en uno más económico pero reía mejor servicio
Se hospedó 2 noches en diciembre de 2020
Respuesta de Laurie Jadrych, General Manager, el 29 dic. 2020
Thank you so much for your feedback regarding your recent stay with us. I would like to apologize that everything wasn't as you had hoped. We have recently made some changes to management, and we are in process of many other changes within the hotel. We certainly hope to have the pleasure of having you as our guest again in the future.

10/10 Excelente

Octavio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent hotel
Se hospedó 1 noche en agosto de 2019
Respuesta de Marianne, el 23 mar. 2020
Thank you for staying with us, we greatly appreciate your business and look forward to your return.

6/10 Aceptable

gabino

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2019

10/10 Excelente

Arturo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel para familia
Hotel tranquilo, limpio, buenas camas
Se hospedó 2 noches en agosto de 2019

2/10 Terrible

Shelly

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien
Nos dieron mal el horario del desayuno y no pudimos tomarlo. La piscina se enecuentra en mantenimiento. Queda lejos del centro de la ciudad

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Correcto
La relación precio calidad esta correcta, para pasar una noche esta OK

8/10 Bueno

Princess

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Clean & safe.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Mike, rochester hills

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Staff was friendly and helpful. Property needs maintenance, repairs and renovation. The desk chair was missing one leg, so when I sat down I nearly fell off and hurt myself. The shower leaked so the bathroom floor was wet. The toilet gurgled and sprayed water from the bowl when the toilet from another room was flushed. They also ran out of some breakfast items for a couple days.
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Megan

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The property does not provide as much breakfast as advertised and the hot tub is non existent (different hotel) the fire pit was non functional. Other than that it was a pleasent experience.

2/10 Terrible

WILLIAM, Brandon

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Didn't disclose their cleaning policy. Only cleaned our room 1/5 nights stayed. Broken/hazardous furniture.
Se hospedó 5 noches en marzo de 2024

8/10 Bueno

Carrie, Corning

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place got a lot of unfair reviews in my opinion. We did have an insect in our bathroom celling fixture, but it was not a cockroach, it was a harmless silverfish. Our room (326) was clean and spacious. The bathroom sinks were reviewed by some as not draining. You have to push the stopper so it pops up and then the sink drains fine. Beds were pretty comfy and coffee/microwave/fridge in room were nice to have. Front desk staff the night we checked in was not outgoing, but the rest of the staff were very pleasant. Breakfast did run out of things close to the ending time. Overall we were pleased. It was close to what we were there for and the price was fine as well.
Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Paul

Viaje en pareja
Le gustó: Servicio y personal y servicios
Property showing its age, Wallpaper peeling, Unfilled holes where screws have been removed. Tiny sink in kitchen area. No table or chairs to eat, even though there was plenty of room for them.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Ovianyelis C

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved our stay. Manuel, the front desk guy was very nice , he helped us with towels and sheets we need it for the beed-sofa . Breakfast was super good and girls asking all the time if we needed something else to eat. They have eggs , pancakes juice , yogurt , bagels , cereals a lot. The room was clean and big enough for the six of us.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

KEVIN

Viaje de negocios, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The bathroom in my room was not clean. The shower was dirty the sink was dirty, the phone did not work and i saw roaches in the room. Not happy with this Marriott property.
Se hospedó 4 noches en febrero de 2024
Respuesta de Hotel Management, el 3 mar. 2024
Dear Kevin, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excelente

Jenny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Vanessa

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Lori

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very convenient for exploring- walkable to everything of interest - !

10/10 Excelente

Demetrice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Mary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was super quiet and in a good location for us while visiting our son that lives near the hospital. The breakfast was lacking. The food was cold and often not refilled.
Se hospedó 5 noches en enero de 2024
Respuesta de Hotel Management, el 3 mar. 2024
Dear Mary, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excelente

Karma

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Beth

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Clifford

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The location could use a bigger sign. But other than that its nicely tucked away and around a lot stores and restaurants.
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Everyday there was the same person, in the same blue honda, parked in the handicap space by the front door smoking weed! It stunk and it speaks volumes on the lack of security or caring!
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 18 ene. 2024
Dear John, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

6/10 Aceptable

Javier

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Front Desk, el 18 ene. 2024
Dear Javier, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

2/10 Terrible

Diana

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Front Desk, el 5 ene. 2024
Dear Diana, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excelente

Ebony

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Jillian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to the hospital.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Tracy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The run was exactly as expected per the website. The staff members were friendly. The pool was small (and cold) so we only used it once. Overall we had a good experience.
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Jim

Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Richard

No le gustó: Condiciones de la propiedad
Pretty tired
This particular SpringHill Suites seems tired and unpopular. There were about 7 cars in the lot. While pretty clean, the rooms and furniture felt tired.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Desk, el 21 dic. 2023
Dear Pretty Tired, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excelente

Cully

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I’ll stay at this one anytime.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Mike

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and friendly hotel
Se hospedó 5 noches en noviembre de 2023

8/10 Bueno

Michael

Viaje familiar
Le gustó: Servicio y personal
Breakfast was disappointing . Not much left and not fresh. It didn’t close until 9:30. We got there at 9.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk, el 21 dic. 2023
Dear Guest, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excelente

Mike

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Work well for what I needed because of location
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Mike

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location was great for what i needed
Se hospedó 5 noches en octubre de 2023

2/10 Terrible

Julia, Savannah

Got charged for a service I never received, and they refused to issue a refund
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Desk, el 7 dic. 2023
Dear Julia, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excelente

Carolyn

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wow didn’t know about you
We were extremely satisfied. The location was great, the accommodations and the service made our day. We Have decided to make this location our go to for all future trips home. Your marquee sign is outrageously small for an amazing place, please revisit it. All in all you’re awesome.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Stacey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The lady at check-in was knowledgeable & did a fantastic job! She was super busy but kept her cool.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

James, Cleveland

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a property I can say that I will NEVER stay again. I was disgusted from the time of arrival the outside was old, dirty and rundown. This hotel had the audacity to be called Marriott. Later to find out that it is a privately owned hotel, which does NOT uphold the Marriott standard by any means from the moldy hotel rooms to the terrible breakfast, which was brought out in Ziploc bags and a broken waffle dispenser in which may it impossible to partake in the “breakfast “ that’s supposed to be included. Everyone needs be aware of this prior to booking. In addition the manage could care less about you and the quality of your stay and if you were to ask her for anything, she would act as if you are irritating her and being an inconvenience. You were warned!
Se hospedó 4 noches en septiembre de 2023
Respuesta de Front Desk, el 7 dic. 2023
Dear James, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

2/10 Terrible

Quinshale

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The manager lied in said she will be waiting for someone to call to do a refund never answer for them then stop answering for me . The clerk was sleep on the sofa just bed business the hotel stink plus very old
Se hospedó 2 noches en septiembre de 2023
Respuesta de Front Desk, el 7 dic. 2023
Dear Quinshale, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

2/10 Terrible

Aaron

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Front Desk Manager, el 14 sept. 2023
Dear Aaron, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

2/10 Terrible

Bridgit

Viaje familiar
No le gustó: Servicios
Arrived and the man at the desk was very rude and seemed preoccupied. He gave us our keys and sent us to a room when arriving to the room it had never been cleaned. Went back to front desk accompanied by the cleaning person to tell the front desk the rooms on the floor were not ready even though we arrived 2 hours after checkin. Then we were sent to another room and our keys would not work after finally getting in the room it was not cleaned all the way. We are so disappointed. We have always been loyal Marriot costomers.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Office Manager, el 14 sept. 2023
Dear Bridgit, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

6/10 Aceptable

Ahmad

Viaje de negocios
Le gustó: Limpieza y servicio y personal
This Location Served My Primary Focus
I chose this location because of its proximity to the location of a conference I was attending. I also appreciated that they offered breakfast. My negative comment was the status of the fitness center. Although the treadmill was functional, the incomplete dumb bell set and options were abysmal.
Se hospedó 3 noches en agosto de 2023
Respuesta de Front Desk, el 7 dic. 2023
Dear Ahmad, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

6/10 Aceptable

Jennifer

No le gustó: Limpieza y condiciones de la propiedad
Room was not clean, Bobby pins on floor, rubber band on floor, just all around dirty
Se hospedó 2 noches en agosto de 2023
Respuesta de Front Office Manager, el 15 ago. 2023
Dear Jennifer, please accept my apology on behalf of our entire staff. I am sorry to learn that your experience with SpringHill Suites Savannah Midtown was less than satisfactory. We value our customers and exceptional service is always our priority. Please give us a chance in the future to make this right.

10/10 Excelente

MICHELLE

Se hospedó 1 noche en agosto de 2023