Dining
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Reviews of Comfort Inn & Suites Tobago

3 out of 5
Comfort Inn & Suites Tobago
30 Orange Hill Road, Scarborough, Tobago

Reviews

8.8

Excellent

Rating 10 - Excellent. 69 out of 119 reviews" "
Rating 8 - Good. 33 out of 119 reviews" "
Rating 6 - Okay. 9 out of 119 reviews" "
Rating 4 - Poor. 5 out of 119 reviews" "
Rating 2 - Terrible. 3 out of 119 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Gerard

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is relatively new. The facilities were exceptionally clean and the staff were professional and helpful.
Stayed 2 nights in May 2024

6/10 Okay

Steven

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Celene

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and helpful staff, very friendly and always impeccably clean.
Stayed 4 nights in Apr 2024

10/10 Excellent

Keitha, Caroni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Phylicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful. Clean, quiet and peaceful stay. Pleasant staff, the food was lovely. No complaints whatsoever. My second time staying there and definitely won't be the last.
Stayed 2 nights in Apr 2024

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities and friendly staff
Stayed 2 nights in Apr 2024

2/10 Terrible

Rod

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
They don’t clean the rooms. No soap or towel restock.
Stayed 3 nights in Apr 2024

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 2 nights in Mar 2024

4/10 Poor

Surendra

Traveled with family
Disliked: Staff & service, amenities
Your room is only cleaned after 3 nights of stay. This is unacceptable your room can get dirty and unpleasant.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, clean and comfortablen
Stayed 3 nights in Mar 2024

10/10 Excellent

Dana-Marie

Stayed 3 nights in Mar 2024

4/10 Poor

Sharon

Liked: Amenities
Disliked: Staff & service
Liked the convenient location. Hallway carpet was dirty but it was vacuumed on the second day of my stay. Housekeeping is not everyday, you have to ask for bed to be made and linen changed for it to be done daily.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Zipporah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel..
Stayed 1 night in Mar 2024

10/10 Excellent

Kamanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Rajendaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Anil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable stay!
Stayed 2 nights in Feb 2024

10/10 Excellent

Dimitri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Bhanmatee

Liked: Cleanliness, staff & service, property conditions & facilities
My family an I would stay again
Stayed 2 nights in Feb 2024

10/10 Excellent

Aislynn

Liked: Cleanliness
Stayed 3 nights in Feb 2024

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was great
Stayed 2 nights in Feb 2024

10/10 Excellent

Carl

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on site is bar none the best - when it comes to friendliness and service on par with their us franchise counterparts!
Stayed 2 nights in Feb 2024

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Jason

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

4/10 Poor

Marion, Lucea

Business traveler
Disliked: Cleanliness
Poor customer service when chevking in. No smile, no info regarding anything like wifi or breakfast. 3 different types of hair in the room. In the shower, on the bathroom floor and in the room. Asked the front desk agent to send housekeeping. Housekeeping only cleaned the shower, the other pieces of hair remained there same way. And please no bending to pick up anything from the bathroom floor. The space under the cabinet has probably not been cleaned since this hotel opened. Check out agent could not provide invoice (up to now ), no hard copy and not by email. Something with the "system". My name was not on the breakfast list. A faulty milk jar spilled milk each time when used. Was not replaced. Supervisor and chef spilled milk with it as well after i asked them to show me how to do it. And i am sure even now the spilling still is ongoing. Not good for business attire.
Stayed 2 nights in Jan 2024

10/10 Excellent

Everett

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast and the gym.
Stayed 2 nights in Jan 2024

6/10 Okay

Sharon

Traveled with partner
Stayed 3 nights in Jan 2024

8/10 Good

Rose-Anne

Liked: Cleanliness, amenities, property conditions & facilities
I did not like when i was practically embarrassed in the dinning room (breakfast service), on my last day of four nights. I usually have something sweet after my breakfast consumption, however i had an early flight to catch so i thought i could have taken a slice of one of the sweet items served on that morning. As i was about to ask for a napkin to do so, i was not even given the opportunity to complete my question. I was abruptly cut off with the response; and i quote" you can't take away anything everything must be consumed in the dinning area(really). I am from the hospitality industry for over thirty years. I have traveled all over the world dinned in some of the finest restaurants. I have also been to other hotels in Tobago, where their service was top notch and was never embarrassed like that. Ambiance, cleanliness, a level of safety. I will give a thumbs up. I would like to suggest that the management at this establishment revisit their policy statements and also retraining of it's dinning room staff.
Stayed 4 nights in Jan 2024

6/10 Okay

Stacey-Ann

Liked: Staff & service, property conditions & facilities
Friendly staff, very clean
Stayed 3 nights in Jan 2024

10/10 Excellent

Akash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Michelle, Philadelphia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was really nice, yet quiet. I will be returning on my next visit.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 22, 2024
It was a pleasure hosting you, and we're glad to hear that you enjoyed your experience with us.

8/10 Good

Njemile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

kelly

Stayed 2 nights in Dec 2023

8/10 Good

Kafi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooftop has a pool and cabanas with amazing views. Staff were all welcoming and went above and beyond. Lunch and dinner at hotel restaurant were delicious and freshly made. The only downside of the stay was the odor from carpet on the 2nd floor, can't pinpoint if it didnt dry properly or mold. The property was in good condition despite the scent.
Stayed 2 nights in Nov 2023

8/10 Good

Simon

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful place to stay with lovely artwork. The room is modern and comfortable. A wheelchair was provided for my guest who had surgery, although no one offer to push him to his room. There was inadequate number of smiles to greet you. A young Ms. Asha (I think) in the restaurant was exceptional. She had a warm smile, was kind and helpful. Please provide a kettle for people who would like to boil hot water for tea, tea cup which are microwaveable instead of the paper cups and better tasting tea in the rooms and restaurant would be appreciated.
Stayed 1 night in Nov 2023
Response from Manager on Jan 22, 2024
It was a pleasure hosting you. We appreciate all your feedback, we look forward to hosting you again in then near future

8/10 Good

Simon

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It lacked an in-room menu for the restaurant.
Stayed 1 night in Nov 2023

8/10 Good

Dana, Claxton Bay

Stayed 1 night in Nov 2023

10/10 Excellent

SHELDON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, store wasn't overpriced. Late check out was no cost.
Stayed 3 nights in Nov 2023

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Shanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Arlene

Liked: Staff & service, amenities, property conditions & facilities
The propert is clean. My room even has a microwave. For breakfast you have an option of continental breakfast and local food. The staff are warm and friendly.
Stayed 5 nights in Oct 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Partially new, opened about a year now. In the heart of town, mins from food, shopping, ferry to Trinidad and lots more. Taxis are always available, but most importantly the location is centrally located to a lot of active areas.
Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though it is not on the beach, there is magnificent view of the ocean from the Skye restaurant. Staff was very kind and accommodating to any requests. Fully recommend.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andre, Sunrise

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Oct 2023

10/10 Excellent

Sharleen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay as usual but what tops it for me is the exceptional positive can do attitude of all staff. From the cleaner to the concierge staff. What is notable is that for every stay that I have had at Comfort Inn, this has been my observation … consistently great service !!!
Stayed 2 nights in Sep 2023
Response from Manager on Oct 8, 2023
Thanks so much for sharing your experience with us. It was a pleasure hosting.

10/10 Excellent

Aliyah

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Calvin

Stayed 2 nights in Sep 2023

8/10 Good

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Because of location in Scarborough I expected no closeness to a beach but I missed the beach, at no fault of the hotel. It was s nice experience. If there are shuttles to the beaches like they do the airports; would definitely return.
Stayed 1 night in Sep 2023