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Reviews of Motel 6 Seguin, TX

2 out of 5
Motel 6 Seguin, TX
1826 I 10 W, Seguin, TX

Reviews

5.4
Rating 10 - Excellent. 88 out of 657 reviews" "
Rating 8 - Good. 116 out of 657 reviews" "
Rating 6 - Okay. 128 out of 657 reviews" "
Rating 4 - Poor. 114 out of 657 reviews" "
Rating 2 - Terrible. 211 out of 657 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sitara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so dirty I felt uncomfortable with the idea of showering there. I was grossed out in every way… and even had trouble sleeping. There was dirt and grime on everything, a huge bug, no batteries in the remote control, rude staff, and it was a waste of money. This place wasn’t cheap either… I was very upset with this stay.
Response from Brand Experience Team on May 20, 2024
Hi Sitara,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

Isabel, Corona

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Brand Experience Team on May 13, 2024
Hi Isabel, We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Natalie #Team6

8/10 Good

Isabel

Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The owners were very polite and gave excellent service. Made check in speedy and easy. They made special accommodation that met our needs.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Elizabeth, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

10/10 Excellent

virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is at a good rating very convenient to i 10
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 8, 2024
Hi Traveler, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

4/10 Poor

Cipriano

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Nancy Y. on Mar 7, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Jose G

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Leon

Business traveler
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 20, 2024
Hi Leon,Thank you for positively rating your stay!!Maz K.#Team6

2/10 Terrible

Bria

Business traveler
Disliked: Staff & service, property conditions & facilities
Left for work for the day only to return to a door that was unlocked. Heavy cigarette smell. Cigarette butts in doorway of room, stairs, and walkway. Will never return
Stayed 2 nights in Jan 2024
Response from Nancy Y. on Feb 13, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Ashley

Stayed 1 night in Jul 2023

6/10 Okay

Craig

Liked: Cleanliness, staff & service, room comfort
A place to lay your head
Nothing fancy about this place. The best thing about it is the easy access to I-10. Ceiling floors are not sound proof, TV, fridge, and sink is the just of it. Don't expect any shampoo, conditioner, or body wash...there are towels though.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 16, 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Leann

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good .motel
Stayed 2 nights in Dec 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023

2/10 Terrible

Della

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
DO NOT STAY HERE!
Check-in was good, able to put us in a ground floor room as we were traveling with a pet. Room temperature was to our liking. BUT, the room was filthy. The paint was peeling off the bathtub, trim was peeling off tub and walls, stains on walls and door frames were not washed off. Dead bugs/spider webs were under headboard and on floor, live roach in tub, luke warm water in shower. DO NOT STAY HERE!
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 13, 2023
Hi Della,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Thumbs-up
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Brian,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Brian

Liked: Amenities
Access to anything you need.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi BrianThanks for your review, we really appreciate the support. Lilith#Team6

4/10 Poor

dawn

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Spiders!!!! Bathroom door broken
Bathroom door hanging in my one screw literally had to crawl through a weird hole to get to bathroom… and spiders!!!!
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 30, 2023
Hi Dawn,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Paul

Disliked: Amenities
I didn’t like a damn thing! The folks were rude as hell to me, and I probably slept with 50,000 roaches or more!!!
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 29, 2023
Hi Paul,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Jon

Disliked: Staff & service
I waited an hour for someone to check me in. Then they claimed I didn’t have a booking without even asking my name. Then the guy got so rude to the hotels.com staff, customer service hung up on him.
Stayed 1 night in Sep 2023
Response from Nancy Y. on Sep 26, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Dale

Stayed 1 night in Sep 2023

2/10 Terrible

Adrianne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse stay ever
I checked in and went to the room to turn ac while we went to eat .. came back a little after an hour and the room was still hot so i called front desk and was told ac takes longer to cool ... mind you that was at 10pm .. by 1 it was still hot so they changed us room.. and the room never got cold 😥... my daughter's had a game the next more and were very uncomfortable all nighy
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 11, 2023
Hi Adrianne,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

2/10 Terrible

Gustavo De

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very good hotel front desk person is with shorts always asking for deposit room are dirty and not. Working was missing the tv control
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 11, 2023
Hi Gustavo De,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

ROBERT

Disliked: Cleanliness, staff & service, property conditions & facilities
We were very disappointed in the appearance of the property. Appears to have an abandoned van in the truck parking area. Dead shrubs and dirty parking area. The rooms appeared to be clean and attractive. We had to switch to a different room as the 1st room's deadbolt would not close. The new room was hot because the air-conditioner was not turned on. I believe as a money saving tactic. My biggest complaint is that the 2 Staff persons I made contact with appeared to be unfriendly. I smile goes a very long way in pleasing the customers.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Sep 5, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Joyce

The room was clean
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 21, 2023
Hi Joyce,Thank you for the perfect rating!!Maz K.#Team6

4/10 Poor

Michael

Disliked: Property conditions & facilities
No coffee available in lobby or rooms. Basic room at all levels. Lobby always locked.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Michael,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

Linda

Nice room but the tv wasn’t working well at all .
Stayed 7 nights in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Linda,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

2/10 Terrible

edward

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches were crawling everywhere even on the beds. Had to leave and book another room.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 7, 2023
Hi Edward,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

6/10 Okay

Rick

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
negative...One tiny bar of soap in room...No coffee. .good AC...comfortable bed....nice shower.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Jul 31, 2023
Hi Rick,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Lucas

Stayed 1 night in Jul 2023

2/10 Terrible

Gilbert

Stayed 1 night in Jul 2023

8/10 Good

Edwardo

Traveled with partner
Disliked: Property conditions & facilities
Could be a little bit more tidy
Stayed 1 night in Jul 2023
Response from GM on Jul 17, 2023
Thank you so much for taking time for a review.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on Jul 10, 2023
Thank you so much taking time for review.

4/10 Poor

Maribel

Disliked: Cleanliness, staff & service, property conditions & facilities
I've never rate a hotel or motel, but this time I had too because it was terrible. The room that they gave me was not clean and I had to wait for another room. Also, there were roaches all over the room. The lady that works there was rude. I won't stay there again.
Stayed 1 night in Jul 2023
Response from GM on Jul 9, 2023
Sorry for any inconvenience I will address that.

10/10 Excellent

Joey

Stayed 1 night in Jun 2023

2/10 Terrible

Staci

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seriously DO NOT STAY HERE!
Our AC was out & waiting for parts. If I could have afforded any other place I would have left. When I say bring your own supplies I mean everything! They don’t have tissues but I had to sweep the dead bugs out of the room, kill the flies, mop the floors, clean the toilet, & use my own sheets. The lobby had dead bugs everywhere and I was met with annoyance when I asked for enough pillows & towels. The entire place smelled like piss when you stepped outside. There was trash piled up in front of our door. No drain plug to give the kid a bath. The sheet oh god the sheets. Stained, cigarette burned holes and crusty with I don’t want to know what. The room and lobby smelled bad. There were water stains on the ceiling. More bugs all over the floor every day. Wasp & birds nests outside the door & near ice machine. The flood lamps were so bright in the parking lot that you couldn’t tell day from night even with the curtains closed. Bathroom doorstop was some plastic shoved in a hole and the molding was falling off the walls. The photos were not accurate to what the place looks like. Different beds & furniture. Looks like they used stock photos from another hotel. Worst stay of my life and avg about $100 a night after tax, a complete ripoff.
View from our doorway. 3 days and it just got worse.
Trash right outside our door.
Stains and hold in the sheets.
Crusty disgusting sheets.
Stayed 3 nights in Jun 2023
Response from Nancy Y. on Jul 4, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Nancy

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The room smelled really musty and was not very clean. Had dead bugs on the floor, trim board was just laying against the wall.
Stayed 1 night in Jun 2023
Response from GM on Jun 22, 2023
Sorry for any inconvenience we will address your issues.

2/10 Terrible

Parker

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
While staying at this motel the first room that I was given was full of flies when I brought this to management they gave me a new room which had unaligned doors that didn't allow me to fully latch the deadbolt or close the bathroom door at all, the smoke detector was missing, while staying in this room I went to plug in my phone charger in the bedside table in between the two beds when I did it fell directly onto my bare toe causing the nail to crack all the way down and bleeding when I called the front desk and had them come to the room they were completely unhelpful only giving me an email address and blaming me for the incident even though the bedside table was installed completely wrong only being propped up on a piece of plywood they drilled in the wall that didn't even span halfway across the thing having the bedside table placed on top of it on the flimsy back part that's only there to cover up any wires. They refused outright to write a incident report and said they couldn't do anything and they had no medical supplies other than Band-Aids and when I asked for the number for the manager they gave me the number to the hotel instead.
Stayed 2 nights in Jun 2023
Response from GM on Jun 20, 2023
Thank you sorry for any inconvenience.

10/10 Excellent

Douglas

Stayed 2 nights in Jun 2023
Response from GM on Jun 20, 2023
Thank you so much.

2/10 Terrible

Ben

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was duty, the shower tub had lots of hair from previous guests, only one towel for 4 people. Had to wait to check in, it looked like the receptionist was sleeping and was ringing the bell and calling the front desk for help.
Stayed 1 night in Jun 2023
Response from GM on Jun 16, 2023
Sorry for any inconvenience Thank you

10/10 Excellent

Shirley and Don

Stayed 1 night in Jun 2023
Response from GM on Jul 8, 2023
Thank you so much for sharing your experience at the Motel6.

8/10 Good

Leif

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's close to a convenient store (next door) and a Jack In The Box for quick grab and go meals. It seemed like a safe place to stay as we briefly walked back and forth to the store several times. The staff was nice and informative. We checked out at around 7 AM, as were the oil field workers that were nearby occupants. The room was clean and the AC worked very well. They did include a $50 deposit in addition to the price. which we will await for return.
Stayed 1 night in Jun 2023
Response from GM on Jun 16, 2023
Thank you.

2/10 Terrible

Brittany

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is terrible, there were stains all over the walls, in the bathroom it looked like feces was wiped off of the walls, bugs everywhere. Homeless population hanging out in the parking lot. We attempted to check out in the office and no one was there.
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jun 13, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

Leticia L

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
not so good
first they had me wait, don't know for what. two other customers went before me and they had trouble with there credit card machine. they took me and they had trouble with my card to, until they used the other credit card machine. they were not freindly at all. not impressed with the room either. towels were very thin. they didn't do room service, we stayed there two days. did get to get towels from cleaning lady. tv never worked we had to just see one channel or be clicking on channels to see which one worked. never stay there again.
Stayed 2 nights in May 2023
Response from Nancy Y. on Jun 13, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

6/10 Okay

Karen

Stayed 3 nights in May 2023
Response from GM on Jun 16, 2023
Sorry for any inconvenience.

2/10 Terrible

Ronnie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was decussating, the front door wouldn’t lock. The bathroom door wasn’t on the hinges it was leaning against the wall. Overall the place was terrible!
Stayed 2 nights in May 2023
Response from Brand Experience Team on Jun 5, 2023
Hi Ronnie,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Forrest

Disliked: Staff & service
Check in was at 3 couldn’t check in til after 6 . This really put us in a bind . Since we needed to be dressed and ready to be somewhere at 7 ..
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 5, 2023
Hi Forrest,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from GM on May 8, 2023
Thank you so much taking the time to give me a Feedback.

6/10 Okay

Zeir

Stayed 2 nights in May 2023
Response from GM on Jun 16, 2023
Sorry for any inconvenience. Thank you.