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Rating 10 - Excellent. 625 out of 1015 reviews" "
10 - Excellent
625
Rating 8 - Good. 287 out of 1015 reviews" "
8 - Good
287
Rating 6 - Okay. 64 out of 1015 reviews" "
6 - Okay
64
Rating 4 - Poor. 22 out of 1015 reviews" "
4 - Poor
22
Rating 2 - Terrible. 17 out of 1015 reviews" "
2 - Terrible
17
9.0/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
9.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Christine, fort lee
Traveled with family and small children, Traveled with family
Excellent property with large suites especially for Seoul. The location could not be better in the heart of Insadong. Traveled as a family of 4 with two children aged 9 & 11 and booked a two bedroom suite. Safe, clean, great gym, clean, great staff, and large pool. The Korean BBQ restaurant downstairs was really good as well. Highly recommend this hotel!
This is a great place to stay if you're going to be in town for more than a few days! We stayed in a one bedroom suite and it was quite roomy and comfortable. It was great to have a well appointed kitchen and especially nice to have the washer/dryer. The staff was very kind, attentive, and responsive. The surrounding area is fun and provides many dining options and easy access to public transportation. We highly recommend the Orakia, Insadong if you're vusiting Seoul.
big condo with comfortable beds and full kitchenette. it didnt provide amenities like hotel but as a service apartment, it is sufficient. it also doesnt provide concierge service such as reservation for taxi (except airport transfer) or restaurants which ain't really necessary with its good location.
front desk has notice
Super quiet pretty clean hotel. Staff is friendly. In Insadong and close to Gwanghwamun and shopping. Showers are great. Spacious rooms. A bit of a hike to the subway.
Jennifer
8/10 Good
Jean Patrick
Dec 21, 2023
Liked: Cleanliness, room comfort
Jean Patrick
Stayed 9 nights in Dec 2023
10/10 Excellent
Verified traveler
Dec 14, 2023
Liked: Cleanliness, room comfort
a comfortable home in a foreign and
very comfortable stay as if we were in our home. We found a big bottle of still water, a bottle of juice, milk, and cereal. We felt we were very well cared for. It is like a very nice one-bed apartment with everything you need at home. We could stay there for a month very comfortably,
Verified traveler
Stayed 3 nights in Dec 2023
10/10 Excellent
Alison
Traveled with family
Dec 12, 2023
Liked: Cleanliness, room comfort
The 2 bedroom suite was much larger than in pictures and the extra space was such a welcome! Orakai Insadong is situated in a very convenient location - beside Ikseondong (where you can pop in for a coffee) and Insadong; and if you walk a little further, can reach Bukchon & Onion Cafe. Have already recommended this place to family & friends for their next trip to Seoul!
This place was good for our family to stay and have enough space to spread out. The fully equipped kitchen and dining table was very convenient for eating takeout.
The condition of the actual unit seemed a little worn, and I didn’t love that I could see stains in the carpet. The mattresses were quite uncomfortable.
Not much of a breakfast offering, very simple, and not worth paying for if your booking doesn’t include breakfast.
Also not much of a concierge service.
It’s a decent, affordable, and convenient place to stay.
The two bedroom suite was spacious and clean. Great location with access to shopping, dining and transportation. Highly recommend
Mary
Stayed 8 nights in Sep 2023
8/10 Good
Marcel, Ottawa
Sep 3, 2023
Liked: Cleanliness
Property is starting to show it's age. Needs are low and very soft. Blankets are too
Marcel
Stayed 8 nights in Aug 2023
4/10 Poor
Thomas
Traveled with family
Aug 21, 2023
Disliked: Amenities
I have frequented this property since 2011. Especially after the ownership change the service level has gone down more and more. Nowadays the counter is filled with signs what they do not want to do, Service attitude is miserable. I am sure this is ordered by their top management or owners,
Thomas
Stayed 3 nights in Aug 2023
10/10 Excellent
John
Traveled with family
Aug 15, 2023
Liked: Cleanliness, room comfort
Great location. Great service.
Stayed in a 3 bedroom unit with kitchen and washer/dryer. Very spacious layout with great views of the city/neighborhood. Housekeeping service was excellent. Location was fantastic with subway stations within blocks. Lots of shopping and restaurants in the district. Great choice if you want to stay in Insadong and have convenient access to the subway.
The hotel is by no means a full service facility. Rooms have full kitchens but no place mats or coasters to protect wooden furniture. Rooms have washer/dryer combo but hotel does not provide our sell washing detergent. Bathrooms have no face cloths. No pad/pencil in the room. No room service. Very basic breakfast, at a cost. Beds are soft and low. Duvet not attached to duvet cover so it flops around. Duvet also a bit small for the bed (eg queen size duvet on King size bed). Small deficiencies like these can overlooked individually, but become annoying as a whole
We always love staying at the Orakai Insadong Suites! This is our second time.
We stayed at the spacious two bedroom/ two bath apartment.
Having a full kitchen, laundry machine and the living room is wonderful.
Plenty of restaurants nearby and easy access to buses/ subways are a plus.
Great location—within walking distance if so many good things! A slightly earlier check-in should be made possible for people arriving on international flights. Our bathroom had leaky faucets and a mildewy floor under the sinks, and the range smoke detector was overly sensitive and we had to call for help to get the stove to work. The housekeeping staff was very friendly and helpful. It would be nice if the hotel could help people get a taxi—unless you have a local Korean phone number, taxi-apps won’t work… Not all the charging outlets in the bedroom worked. If thise issues would be fixed, this could be a 5-star review—truly, the apt.-amenities in central Seoul—the spaciousness of the aot. and the fact that it was reasonably quiet at night—very nice!
Great location. 3 Bedroom type is very spaceful for 4 adults. The staffs was helpful and professional. Easy to access to everything/ shopping, restaurants, transportation and attractions.
I didn’t feel that the house keeping lady did a god job since she didn’t update the shampoo nor the body wash where I had to squeeze till the last drop.