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Reviews of Kololi Beach Resort

4 out of 5
Kololi Beach Resort
Senegambia, Serrekunda

Reviews

8.0

Very Good

Rating 10 - Excellent. 20 out of 58 reviews" "
Rating 8 - Good. 23 out of 58 reviews" "
Rating 6 - Okay. 11 out of 58 reviews" "
Rating 4 - Poor. 1 out of 58 reviews" "
Rating 2 - Terrible. 3 out of 58 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Sandra

Traveled with group
Disliked: Cleanliness
Most of the staff were very welcoming especially reception staff in particular Igbo. The restaurant staff were not as friendly. One of the staff did not give me my change back( 25 dalassi ). Got my orders wrong once or twice. On one occasion i did not get my food that i ordered. When i went to inquire the lady that served me said that she didnt realise that i ordered. But she was very apologetic. The room that i stayed in could have been cleaned better. The soap in the dish was soft and melted. I found this off putting to use so we never used it. We just used our own to wash our hands. The wash sink could have been cleaned daily. There was dirt on the bathroom door inside and outside. The sofa in our room had stains on it. The skirting had dust on it. We had asked for an iron and had to wait about 4 days but we got it in the end. The wifi was terrible. Whenever i went to reception the staff connected wifi but when i went to my room i couldnt get it and also couldnt get it on the beach just outside the restaurant. On the whole for how much we payed I would stay there again if the cleanliness and wifi availability improved. The reception staff and security staff were very polite and welcoming.
Stayed 7 nights in Feb 2024

10/10 Excellent

Gary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and efficient and the place clean and tidy
Stayed 7 nights in Feb 2024

6/10 Okay

Richard

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Don’t stay in the front block (stones)
Beachfront bar and restaurant excellent staff very friendly and attentive but made the mistake to stay in a superior room in the block they call stones very dated the block stairs and landings filthy all our stay and the noise terrible from the bar down the rd until 5am tried to move rooms but wanted over £700 stayed out but checked out a day early to get some kip
Stayed 11 nights in Jan 2024

10/10 Excellent

Ibrahima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very good, i thought it was the best I have stayed in. Your staff make it that way, they should and deserve better terms and conditions. Pay them a retainer when you close for the rainy season. Look after your staff.
Stayed 7 nights in Nov 2023
Response from Reservation Manager on Nov 28, 2023
Thank you for your amazing review and I am happy to inform you that we are one of the few hotel that does not close during the rainy season. We do have seasonal staff but we also have full time staff at the resort also.

6/10 Okay

Lateria

Disliked: Cleanliness
Stayed 7 nights in Nov 2023

8/10 Good

Adama

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from KB reservations on Nov 6, 2023
Thank you for your stay and review score Adama

2/10 Terrible

christy

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Long walk to room and very noisy due to construction.
Stayed 2 nights in May 2023
Response from KBR on May 22, 2023
Dear Christy, we apologise for the inconvenience. Most of our visitors appreciate the large lush gardens of our resort. The construction by our neighbours has now been completed. have a nice day!

2/10 Terrible

Jerone

Liked: Cleanliness, amenities
Disliked: Staff & service
Air conditioning a paid option?!? And this is not disclosed until after check in? And wifi never worked so without phone in room, no communication with front desk. Oh, and no soap at all, much less any other bathroom product. Taken to very warm villa and dropped off without any explanation of anything. AC would not come on. Had to access a remote, unsecured wifi network to WhatsApp front desk because hotel’s wifi for this villa never worked for either of us. Once connected to front desk, was informed that AC was a paid upgrade!! Never heard of such a thing and certainly a BAD BUSINESS PRACTICE!! Agreed to pay extra, so maintenance man sent who actually removed and rewired the electrical box, while I held my phone light to help him because the lights also went out. AC finally on. Did I mention NO SOAP ANYWHERE? We’ve travelled extensively and this is one of THE WORST lodging experiences ever!! NOT RECOMMENDED because AC as an option without informing a guest is absurd!! Did I mention no soap anywhere?
Stayed 2 nights in Apr 2023
Response from Kololi Beach Resort on May 12, 2023
Hello Jerry, thank you for your feedback, we are sorry to read that you did not enjoy your stay with us. Please accept our apologies. You booked via Expedia and when booking, each of the various unit types we have, show which amenities are included, in your stay. The same information is available on our own website. Soap should have been available in your apartment and that the lights go out from time to time is part of the way of life in Gambia. The national grid has interruptions and our back up generators are switched on, so shortly after the power cut there is electricity. Same for the WiFi, the signals drop from time to time. We do hope that despite all, you managed to enjoy our lush gardens, the Atlantic Ocean view from your patio and all the wildlife in our gardens.

10/10 Excellent

Cleopatra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was totally pleased with everything
Stayed 6 nights in Apr 2023
Response from KBR on May 12, 2023
Thank you Cleopatra, much appreciated.

8/10 Good

Sylvia

Stayed 3 nights in Apr 2023
Response from KBR on May 12, 2023
Thank you Sylvia, we are happy to receive your review.

8/10 Good

Tara

Stayed 13 nights in Mar 2023
Response from KBR on May 12, 2023
Hello Tara, thank you for your 4 out of 5 score!

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an exciting place to stay! The beach is right there. The pool was lovely and the grounds were well kept (and often had monkeys and tons of birds.) The location was perfect. The staff was wonderful and we really loved having our villa to come home to after a day of exploring. You can hire a driver right at the hotel to take you around the city or beyond.
Stayed 1 night in Jan 2023
Response from Kololi Beach team on Feb 2, 2023
Thank you Barbara, glad to know you enjoyed your stay with us! See you next time

2/10 Terrible

Sabrina

Liked: Staff & service
Disliked: Room comfort
Bed to hard, did not sllow late checkout, no tv in the room. Beaches beautiful but pools
Stayed 17 nights in Dec 2022
Response from Bookings - Kololi on Jan 15, 2023
Hello Sabrina, thank you for your feedback, we are sorry to read you found the mattress of the bed too hard. We checked our records, but could not find any report on this at the reception, we have mattress toppers for those that do not like a firm mattress. Late check out is subject to availability. You would surely not like it when upon check in to any hotel in the afternoon you were told to please wait as the departing guest was allowed a late checkout. Good to know you enjoyed our beautiful beaches, pools and gardens.

10/10 Excellent

Anne-Kirk

Stayed 4 nights in Dec 2022
Response from KB reservations on Nov 6, 2023
Thank you for your stay and review score Anne-Kirk!

10/10 Excellent

Shannon Marie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at Kololi - the staff was amazing, food was delicious, and it exceeded our expectations in every way.
Response from Kololi Beach team on Feb 2, 2023
Dear Shannon, thank you so much for your visit and review. We look forward to your next stay!

8/10 Good

Kwasi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, big, clean, picturesque

8/10 Good

Colin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from KR on Apr 14, 2022
thank you Colin!

6/10 Okay

Benedikt

Traveled with group
Liked: Cleanliness, staff & service
below average compared to competition
Stayed 2 nights in Nov 2021
Response from Kololi Resort Team on Nov 17, 2021
Dear Benedikt, sorry to read that you did not fully enjoy your stay at Kololi. Grateful if you could let us know how we can improve. Thank you

8/10 Good

OLUWASEUN OPEYEMI

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the peacefulness of the hotel
Stayed 8 nights in Aug 2021
Response from Misha on Sep 10, 2021
Dear Oluwaseun, Thank you for your review. We are delighted to see you had a great time at Kololi and we hope to see you again in the future.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Misha on Feb 10, 2020
thank you for your review We hope to see you at Kololi again soon Kind regards

6/10 Okay

Alan, Jacksonville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and restaurant service were excellent. The food is much better than a typical hotel. The room was very good, except for construction noise and refurbishment noise every morning that interfered with us sleeping in. Our major complaint is that they informed us on checkout day that they no longer accepted credit cards and it left us scrambling to find local currency at ATMs at the last second instead of enjoying our last day of vacation. Gambian Dalasis are very burdensome to carry around. You would need a suitcase and that’s if you can even find an ATM that dispenses the money. When we checked in, credit cards were accepted. One week later they are not. Management could not be bothered to help. Only gave us the obligatory “sorry, nothing we can do, have a nice day “ This left is feeling sorry for the competent wait staff and excellent chef because we will not be coming back to this resort because of their credit card policy and unhelpful management.
Stayed 7 nights in Dec 2019
Response from Misha on Jan 8, 2020
Hello and thank you for your review. We are delighted to hear you had an enjoyable stay and enjoyed the resort and its facilities. We are very sorry to hear the card facility was that much of an issue you don't wish to return. Unfortunately the card company halted our facility very lastminute and you were unluckily caught in the transitional period which im sure was very inconvenient. There are many ATM's and foreign exchange is also accepted in the Gambia if the Gambian currency is less convenient for you. However we are sorry this spoilt your holiday to the extent you won't be returning.

6/10 Okay

Alhagie, Canada

Traveled with family and small children
Liked: Cleanliness, staff & service
The hotel is a bit dated however it is currently being renovated.
Stayed 1 night in Dec 2019
Response from Misha on Dec 30, 2019
Thank you for your review. We hope to see you again in the future.

6/10 Okay

GABRIEL

Disliked: Staff & service, room comfort
A bit disappointed
They had strict rules when it comes to visitors making it seem like a little prison.. poor customer service and the reservation manager was very rude and very un approachable. You even have to pay extra for an air conditioner when Gambia is too hot and the villa’s don’t come with TV, so be prepared to entertain yourself.
Stayed 7 nights in Jun 2019
Response from Guest Relations on Jul 15, 2019
Hello and thank you for your review. Due to Kololi being a Members Resort and not a hotel, our security rules are quire strict. We do hope you felt comfortable and at ease at the Resort during your stay and we hope your visitors felt at home also. As our accommodation rates are so low during the summer, we do provide additional services at an extra charge which helps dramatically when AC is not always required by guests - even in the summer months. My name is Misha - The Reservations Manager. I can only apologise for any misunderstanding there may have been during your stay for me to be unapproachable. We would appreciate you contact us direct to understand why this was the case.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Misha on Apr 3, 2019
Hello Thank you so much for your very kind review. We are delighted you had such a good time with us and we hope to see you again soon. From all of us at Kololi Thank you

8/10 Good

Urvi, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, amazing staff - always smiling and ever so friendly. Time we visited, there was a lot of renovation work going on so didn’t have access to one of the pools. Most villas only have 1 air conditioning unit in the main bedroom so can get extremely hot and stuffy. If booked room only package AC UNIT NOT INCLUDED IN PRICE and you’ll need to pay extra per day that you want the AC - currently £8 per unit per day extra. Also, if you want to pay by card whilst at the hotel, there is a minimum spend requirement of £100, which we were not aware of. Overall, amazing staff who make the hotel great. The kitchens in the villas are also very well equipped and rooms are clean. Hotel is by the beach as well which is great. Lovely place to stay at.
Stayed 7 nights in Oct 2018

8/10 Good

paul, wales 😎UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed for one night staff were friendly and helpful rooms were clean and tidy can’t say much more about the place but I would definitely come back again it is ina nice location close to beach and nightlife
Stayed 1 night in Jun 2018
Response from Misha on Jul 11, 2018
Hi Paul Thanks for your kind review. Even though you were only here for a short period, we hope to see you again in the future.

6/10 Okay

Moh, london

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The staff are so difficult especially one of the girl she was rude to my guests .i was there for a business trip and I had to meet some of my business partners there was very difficult for me my advice to anyone who wants to stay there if you have meeting with partners don’t stay there .overol the place is nice and only no TV
Stayed 1 night in Jun 2018
Response from Misha on Jul 13, 2018
Hi Moh We are very sorry you experienced any negative customer service when you were visiting Kololi. We are a private members Resort so security is a main priority for us however we will make sure this situation does not happen again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Pleased with my choice compared to many other hotels/resorts in the area. Really nice environment/ambience.
Stayed 21 nights in May 2018
Response from Misha on Jul 11, 2018
Hi Paul Thanks for your great review. We are glad you had such a lovely time and look forward to seeing you again soon.

10/10 Excellent

billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop over
Loved the hotel. Great room with everything for you to live comfortably. Very clean. Fully fitted kitchen so you didn't have to eat out. Shame I was only there for 1 night. 2 minute walk to the local bar's and restaurants. Friendly staff and helpful. Would stay again
Stayed 1 night in May 2018
Response from Misha on May 29, 2018
Hi Billy Thank you sooo much for your very kind review. We are so happy you had such a good stay. Despite it only being for one night. We hope you will visit again soon. Krds Misha - Reservations Dept

8/10 Good

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Clean and with amazing view from villa 8. Love the place and had a great holiday.
Stayed 11 nights in Apr 2018
Response from Misha on May 17, 2018
Hello Thank you very much for your kind review. We hope to see you again in the future Krds Misha - Reservations Dept

8/10 Good

Verified traveler

Liked: Staff & service
Nice, but staff was at times intrusive
The service was great, very charming live duo band would perform in the evenings and all of the staff was friendly and helpful, though some of the staff was a bit too friendly. I wouldn’t recommend traveling here as a young single woman as a few people in the staff tended to be a bit intrusive flirt quite a bit. It actually made me uncomfortable at times. Two of the men in particular, I shall name no names, insisted on having my number and then called relentlessly trying to set up dates despite my polite decline. I expected staff to be more professional. The staff frequently referred to the resort as a 5-star hotel, which I would strongly disagree with. Cockroaches are a plenty, the bed was very uncomfortable, the AC did not work properly and the wi-if is very slow. All in all, I would recommend, but mostly for couples and families because the staff might be less intrusive. Despite sounding harsh in my review it’s good value for the money and they have a nice pool and restaurant and th villas are overall very nice.
Response from Misha on May 19, 2018
Hello Thank you for your review. Even though we are quite concerned with some of your thoughts on the behaviour of some of our staff. Kololi Beach Resort is a private Resort for members and guests to feel secure at all times, so to hear this is quite disappointing and we are very sorry if you felt at all uncomfortable. If you could possibly contact us directly so we can discuss this further it would be much appreciated. With regards to the AC and other issues, i do hope this was addressed on site, as we do like to get any minor issues dealt with straight away such as poor AC or an uncomfortable bed. Despite the issues you have mentioned, we are glad you had an all in all good stay with us and we do hope you visit us again. Many thanks Krds Misha

10/10 Excellent

sulayman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 days at Kololi Beach Club
I stayed at the Kololi Beach Club for 3 days In march. This is by far the best hotel I have ever stayed in The Gambia. The room was spacious and spotless clean. Hotel is quiet and very relaxing. The staff were professional, helpful and friendly. Food was very good and the restaurant was welcoming. Check-in was quick and painless.
Stayed 3 nights in Mar 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Great location
Great location between the main strip and the beach. The rooms are a little tired but everything else was great
Stayed 3 nights in Feb 2018

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in the Gambia
Amazing holiday in an amazing place. Kololi is the Best in Gambia by far!!
Stayed 14 nights in Dec 2017
Thank you, Anthony. What a great review - we're so glad you enjoyed and we look forward to seeing you again soon. All the best - Kololi Team

10/10 Excellent

Abou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Open Golf Garden hotel facing the beach
Excellent hotel. Large appartement with living room, for the prise of à standard room. Nice green wellness désigner. The hotel has its own golf. Good food.
Stayed 1 night in Sep 2017
Response from Kololi Team on Nov 11, 2017
Dear Abou, Thank you for your kind comments. We look forward to seeing you again soon!

10/10 Excellent

Tony, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
We had a great time there, we last went in 2012 and you can see the improvements to the resort. As usual everyone is very friendly and helpful. The weather as usual perfect.

6/10 Okay

Doreen

Liked: Cleanliness
Not the best choice
Good location & beach but hotel is a bit run down. Lack of screens in the rooms is a problem in a mosquito area. Wifi did not work in reception area & we were told to go up to the Club near the road. In the end we went daily to the internet café in town. If you want AC in your room they charge 8Pounds per day. Otherwise, the rooms are unbearably hot. Five days prior to arrival we were quoted 20 Pounds for the airport transfer. But when we arrived they charged us 23 Pounds, saying it had gone up. We advised the front desk that we would need to leave very early & that we would pay out bill that evening. But when we went to reception they first told us our credit card was not accepted. We gave them a different card. Then they said their credit card machine did not work & they requested cash. Fortunately we managed to cobble together every penny we had. Otherwise, we would have had to go to town to the ATM.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming staff, close to beach
The location was lovely and the staff could not be kinder and more helpful. It was the low season, however, and it was perhaps a little too quiet.
Response from Kololi Beach Club on Oct 9, 2015
Thank you for you lovely comment. We hope to see you back at Kololi soon.

10/10 Excellent

Gerritje Elisabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vriendelijk personeel. Hotel is goed onderhouden Bij vragen/klachten wordt er direct actie ondernomen. Mooi weids opgezet park Fijne ligging
Stayed 14 nights in Apr 2024

8/10 Good

Stefan

Traveled with group
Liked: Cleanliness, staff & service
;
Stayed 3 nights in Mar 2024

10/10 Excellent

Matarr-Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra vistelse, dock lite underhållning på kvällarna
Stayed 13 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, enough space for 2 people.Friendly staff. Lovely atmosphere. My third time staying there and will be returning 😊🏝️
Stayed 7 nights in Nov 2023

10/10 Excellent

Y.R.

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 6 nights in Nov 2023

8/10 Good

Malin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bra hotell med trevlig och hjälpsam personal. Tyvärr dåligt Wi-Fi och hårda sängar, men det är i princip det enda vi har att klaga på. Skulle gärna återkomma.
Stayed 4 nights in Feb 2023

6/10 Okay

Marinus Jan

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 16 nights in Feb 2022
Response from KBR on Mar 15, 2022
Thank you for taking the time to review us, we appreciated feedback as it assist us in our future development.

8/10 Good

Artur

Liked: Cleanliness, staff & service, room comfort
NICE PLACE
NICE PLACE ! FRIENDLY STAFF .
Stayed 10 nights in Aug 2019
Response from Misha on Sep 5, 2019
Thank you for kind review. We hope to see you at Kololi again in the future.

8/10 Good

LEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
冈比亚值得推荐的酒店
酒店位置佳，紧靠海滩，距离商业区较近，房间面积较大，酒店配备有高尔夫球场，酒店服务员热情。
Stayed 3 nights in Jul 2019
Response from Misha/Reservations on Jul 25, 2019
Dear Mr Lei Thank you for your review. We are so happy you enjoyed your stay and we hope to see you again in the future.

8/10 Good

Jordi

Liked: Cleanliness, staff & service, property conditions & facilities
Una buena opción en Banjul, ideal para relax
Hotel muy bien ubicado, no es perfecto pero tampoco es caro, con lo que presenta una buena relación precio / calidad. Personal muy atento, habitaciones grandes, buen servicio, piscinas bien mantenidas, entorno amplio y agradable.
Stayed 1 night in Jul 2019
Response from Kololi Rep on Jul 15, 2019
Hello and thank you so much for your kind review. We are glad you enjoyed your stay with us at Kololi Resort - It was a pleasure having you stay with us and we look forward to seeing you again All the best from us here at Kololi

10/10 Excellent

Jari, Lahti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good👍
Stayed 3 nights in Mar 2019
Response from Misha on Apr 3, 2019
Hello and thank you so much for your lovely rewiew. We are so glad you had such a good time and look forward to seeing you again Kindest regards from all at Kololi