TV, fireplace, video games, foosball
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Reviews of Mountain view home with hot tub, walk-in playhouse, game room, & home gym

Mountain view home with hot tub, walk-in playhouse, game room, & home gym
Sevierville, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 8 out of 17 reviews" "
Rating 8 - Good. 6 out of 17 reviews" "
Rating 6 - Okay. 2 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

8.4/10

Cleanliness

6.0/10

Amenities

2.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marianne B.

Liked: Cleanliness
Would definitely rent this cabin again
We were having a family reunion with my grown kids and young grandkids - 8 adults and 2 children. The house was a perfect size for our group. Having the bedrooms spread among the three levels gave everyone their own space, and the common areas were big enough for us all to eat, watch movies, sit on the deck, etc together. The kids enjoyed the play area outside. The adults enjoyed the pool table, dart boards, gym, etc. The house was clean and equipped with everything we needed. The surroundings were beautiful and the view from the deck was amazing. It's a steep drive up the mountain to the cabin but only takes a few minutes from the main road. The only drawbacks were that the hot tub needed some TLC. And the PacMan game didn't work. Overall, we loved the house. If we return to the area, we would for sure try to get Bear Cub Crossing again. Highly recommend.
Stayed 5 nights in Mar 2024

10/10 Excellent

Nancy S.

Liked: Cleanliness
Smith
This house was like a slice of heaven. The views were amazing. House had sooo much room to completely relax. Yes- steep road-however, totally worth it the moment you entered the home. Just a little issue with TV in great room - otherwise, perfect. Thank you for allowing us to stay at this beautiful home. Great for small & large families. 🤗
Stayed 3 nights in Apr 2024
Response from VrboOwner on May 4, 2024
We look forward to welcoming you back for another wonderful getaway in the future!

6/10 Okay

Timothy N.

Liked: Cleanliness
Misleading photos and not supplied for 15
No cold water in kitchen faucet, no salt, no coffee filters, no dishwashing soap, games didn't work, litter in yard, place was clean and very pretty, though.
Stayed 2 nights in Mar 2024
Response from VrboOwner on Apr 11, 2024
Timothy, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!

8/10 Good

Roger C.

Liked: Cleanliness
Motorcycle getaway
Cabin was awesome! Getting to the cabin on a motorcycle is a bit challenging if you are not a very experienced rider had 2 bikes leave and get hotel, but 3 stayed and had a great time.
Stayed 4 nights in Sep 2023
Response from VrboOwner on Sep 13, 2023
Hi, Roger. Thank you for providing us with this valuable feedback. We are so glad that you had a wonderful time at our beautiful home. We thank you for your feedback, as it helps us improve our guests' experiences. We look forward to welcoming you back for another fabulous getaway in the future.

6/10 Okay

Susan O.

Disliked: Cleanliness
Could have been better
This property was disappointing in its cleanliness as well as upkeep. Many things falling apart. Toilet paper holder falling off of wall, dirty tissues left between washer and dryer. Dryer door not closing tightly. We could not even vacuum up after ourselves because the small vacuum did not work. I would have appreciated knowing cleaning products were not included. No instructions anywhere to use tv’s . Old bottle caps and stirrers on deck. Beautiful place but definitely needs some simple maintenance. The road up is a bit treacherous too. Not sure how hard it is to leave instructions
Stayed 7 nights in Aug 2023
Response from VrboOwner on Sep 11, 2023
Hi, Susan, thank you for your feedback. We are disappointed to read that your recent experience was not satisfactory, and we appreciate you bringing this to our attention. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.

2/10 Terrible

Melissa

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
My family has rented cabins yearly for over a decade and this one was the worst, by far. Dirty, dusty, and no maintained at all. There were beer caps in the window box of the children’s sleep area. It looked like there was urine on the beam bag. Showers were disgusting - full of little black, curly hairs. Gross! There were half finished wood projects on the porch next to the dirty hot tub. Furniture was broken throughout the house. We were given the wrong code to get in the house which took nearly an hour to correct. Loved seeing my family and spending time in the Smokies but the cabin was AWFUL! When I reached out to customer service it took hours and they said the best they could do was tell me sorry and that they’ll try to clean it before the next people.
Stayed 3 nights in Aug 2023

8/10 Good

Brenda T.

Great cabin and location
Our family had a great vacation enjoying the beautiful Smoky mountains of Tennessee. But the cabin that was rented was supposed to have Wi-Fi and tv. I would say that would be ok as we weren’t there to watch tv, but our 83 year old grandpa that came for the long trip likes to have the tv on at night. We contacted management as soon as we got there and realized it was not working. This issue was not resolved the whole week we stayed there. Which was upsetting…. And the dishwasher had major mold in it, which meant we did not use it. The communication could have been better, but we still mad the best of our family vacation .
Stayed 5 nights in Sep 2022

10/10 Excellent

Danuta F.

Liked: Cleanliness
House was very good
Nice house great view.
Stayed 4 nights in Jun 2022