Indoor pool, outdoor pool
Check availability

Reviews of InterContinental Shanghai Harbour City, an IHG Hotel

4.5 out of 5
InterContinental Shanghai Harbour City, an IHG Hotel
No. 1 South Island, Harbour City Pudong, Shanghai, Shanghai

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 53 reviews" "
Rating 8 - Good. 28 out of 53 reviews" "
Rating 6 - Okay. 6 out of 53 reviews" "
Rating 4 - Poor. 4 out of 53 reviews" "
Rating 2 - Terrible. 2 out of 53 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Family trip
Can't turn off the ceiling light.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Everything is perfect. Love the room that’s overlooking the Dishui Lake and the outdoor pool. Early in the morning, feel free to walk around the vicinity and enjoy the scenery and the fresh air.
Stayed 3 nights in Jul 2021

4/10 Poor

Daniel

Disliked: Staff & service
I have to say my stay at the Crowne Plaza Shanghai Harbor City was subpar. Unfortunately what could have been a great experience was taken away by the low quality and minimal choice of food, bad employee service, nickel-and-diming on hotel services, suspicious vending machines not working forcing you to their high price of drinks (both non alcoholic and alcoholic), bad and smelly A/C. It feels like an old hotel with that dingy smell just handing on by most likely government funding. The architecture is wonderful and the grounds and lake are great. Unfortunately for them there are 100s of other hotels to stay in Shanghai many for the same or better price that are much better than this. It's an hour from the Pudong airport in the opposite direction making this facility around 2 hours away from Shanghai. (FYI you can get to downtown Shanghai in ~7 minutes using their MagLev train from the Pudong airport). My main reason for staying at this facility was for business which was in that area. And there are very few hotels around there. The surrounding area is still being developed so don't expect to find much of anything but a few local restaurants.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hardware, software needs improvement
Hotel is what you would expect for a four star. Room is a bid dated but clean. Not many guests staying at this hotel mainly due to local area still under heavy development. Designed mainly as a vacation resort. Service needs to be improved. For example, there are many servers in the restaurant (Chinese style), but most of them just stand around. They should take away finished dishes on our table. Also, two of the hotel staff members in their uniform sat down and starting eating next to us. I honestly don't know if this is appropriate. But in all my experiences stay in a hotel (4 star and above), this was the first time. It felt awkward.
Stayed 1 night in Jul 2019

8/10 Good

bx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but it is far from shang hai city center.
Stayed 2 nights in Sep 2018
Response from Marcom on Jan 9, 2019
Dear guest, thanks for staying with us at Crowne Plaza Shanghai Harbour City. We are glad that you spent a satisfied night here. Looking forward to seeing you soon for another time.---Mrcom Mgr.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay for business travel
Stayed 5 nights in Oct 2018
Response from Marcom Mgr. on Nov 7, 2018
Dear guest, thanks for staying with us at Crowne Plaza Shanghai Harbour City. We are glad to hear you expienced a satisfied stay here. We are looking forward to see you another time for hosipitality service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short get away!
Overall a really enjoyable stay. It’s a great place to stay if you want to get away for a couple of days as there’s nothing close by.
Response from Marcom Mgr on Jul 3, 2018
Dear guest, thanks for staying with us in Crowne Plaza Shanghai Harbour City. We are glad to hear that you have a wonderfull vacation here. We are looking forward to see you here soon.

10/10 Excellent

Shetul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel - Closest to the Airport
Great Location. Very close to Airport.
Stayed 1 night in Jun 2017
Response from Marcom Mgr on Jul 3, 2018
Dear guest, thansk for choosing Crowne Plaza Shanghai Harbour City here. It's our honor to hear that you are satisfied with our hotel. We are looking forward to see you here another time.

8/10 Good

Shetul

Liked: Cleanliness, property conditions & facilities, room comfort
Shanghai - Best Location Close to Airport
The location is fantastic. Very close to the airport. very convenient if you have a early morning flight out of Shanghai.
Stayed 1 night in Jun 2017
Response from Marcom Mgr. on Jul 3, 2018
Dear guest, thanks for choosing us in Crowne Plaza Shanghai Harnour City. We are happy to here you have a wonderful stay here. We are close to Pudong International hotel which is 30 mins by car. It must be a good choice for fight guest. We are looking forward to see you soon.

4/10 Poor

Julia

Disliked: Staff & service, property conditions & facilities
Terrible Food and lousy service
The food was terrible, mostly deep frozen and very tasteless. Even worth was the service in the Crown Plaza. Absolutely not recommendable.

8/10 Good

christy, central california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shanghai lake
Room was very nice . A little far from city but close to metro . Hotel staff was very helpful. Food was a little on expensive side compare to restraunts in Shanghai .
Lake at hotel
Disney shanghai
Dreams come true

8/10 Good

Keechoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Holly, Shanghai

Disliked: Room comfort
Quirky get away from the city, but poor execution
It's a shame that it is managed the way it is as it is such a cool thing right outside the city, but there is a few key decisions that blow my mind, but make a big difference. I live in China, so am used to the quirks of Chinese hotels, but was hoping for a little more being a western chain. 1) The pictures showed all the rooms to have balcony, but over half do not and we came prepared to relax on our balcony and look at the lake - wasn't possible. 2) The pool is lakeside, however, they built shrubbery all around the edge of it, so that when you lay by the pool you have no idea you are near the lake. What is the point of that? 3) We had to pre-order all of our drinks from the hotel lobby and have them deliver it paced out because there was no set waiter taking orders by the pool. 4) We had read other reviews, so we were prepared for this, but the only place to get drinks is the beer garden (in the middle of the hotel- no view of lake) that goes from 6-9 and as soon as 9:00 hits the music and food and beer stops. The manager really tried to accomidate us, but I think this place was a good idea but was executed very poorly.

8/10 Good

Alexander, Shanghai

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel with deficiencies in service
Overall it is a great hotel! We loved the pool! The great rooms and also the employees had very friendly, although many of them really lack in English. What is a absolute no-go, is what happened at breakfast! We would really have loved our stay, but such an experience can bring a bad taste into the overall stay.
Response from Marcom Mgr. on Jul 4, 2018
Dear Anonymous, Thank you very much for your valuable comments about your recent stay at Crowne Plaza Shanghai Harbour City. We are sorry for what happened at breakfast. We will immediatly take actions for service training. Hope we still have another chance for your service.

10/10 Excellent

Geshun, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
clean room, well trained staff
Response from Hotel Management Team on Apr 23, 2016
Dear guest,thanks for sharing your staying experience with us at Crowne Plaza Shanghai Harbour City.. Guest comments like yours are paramount for allowing us to focus our attention when guests' feel it is necessary. We have forwarded your review to related operation department. Looking forward to welcome you back in the near future!

2/10 Terrible

Alex, CR

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't waste your money!
After living in Shanghai for a while now, I thought this hotel would be a good option for a quick getaway from the city. The hotel is falling apart, no maintenance at all. Poor service and staff speaks little to no english (this is a Crowne Plaza!). Hotel room is just ok. There was a piece of glass on the carpet that got stuck into my foot, I guess they don't vacuum. The pool closes from 12 to 3pm because they have to clean...WHAT?! That's the best time to enjoy a pool. I complained and they told me it was for the guests' safety since the sun is too dangerous, true, but let me make that call... On top of that the staff collects all the pool towels at 12pm because they need to wash them. Again, I complained and the front desk manager told me they did it for the afternoon guests, what a joke! I guess I'm not a paying guest...Food is below average, far from an "International" experience. Bottom line, don't bother booking this hotel, you will be disappointed !
Response from Hotel Management Team on Oct 17, 2015
Dear Alex, Thank you very much for your valuable comments about your recent stay at Crowne Plaza Shanghai Harbour City. We apologize for the inconvenience that has caused you during your stay and the unavailability of the outdoor swimming pool during your preferred time. Thank you for bringing this to our attention and we have looked into them. The outdoor swimming pool operating time has been adjusted from 9am to 7pm during summer time and we have also re-emphasized on language and standards trainings to ensure we can provide a better service and experience to you and other guests. It is our goal to always strive for further improvements and we look forward to seeing you soon to experience a more comfortable stay with us! Best Regards, Hotel Management Team

8/10 Good

Krista, Beaumont

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overrated for the services.
Checkin was efficient, but not very friendly. No conversation was made, and we had to carry our own luggage from the shuttle drop off to the hotel, and then to our rooms *which for a high standard hotel was very, very poor service. The rooms and hotel amenities were amazing. Very clean and spacious. The outdoor pool was shut down when we were there, which was a major bummer as that was half the reason we splurged to stay here. The location of this hotel is very poor. It's far from the city center, and about an hour walk from the metro. Good location if you want to be isolated in a ghost town, with staff that barely know any English and don't respect that you're paying to stay there.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
better eat out
hotel western restaurant service was way too slow for dinner time. taste was nice. anything else are good.

8/10 Good

mark, Australia - SA - Adelaide

Liked: Cleanliness, property conditions & facilities
no tours availables

8/10 Good

recent visitor, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
lights on nobody home
beautiful hotel. Management clueless about running a hotel. However, breakfast was excellent.

10/10 Excellent

Robert, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: State of the art; Value: Bargain; Service: Outstanding; Cleanliness: Immaculate;

8/10 Good

Yan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
临湖阳台房很舒服，酒店里周边环境不错，可以环湖走走。
Stayed 1 night in Oct 2021

8/10 Good

Kwok Wai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事がほぼ中華で子供があまり食べれなかった。バリエーションを増やしたらいいと思う。客室は綺麗だが、虫がいた。
Stayed 1 night in Jul 2021
Response from Hotel Management on Aug 6, 2021
そんけー尊敬のひんかく賓客こんにちは、しゃんはい上海てきすい滴水こ湖のこー皇かん冠きゅーじつ休日ホテルにしゅくはく宿泊することをえらん選んでいただきありがとうございます。ホテルのたかい高いてんすー点数はとてもうれしー嬉しいですが、わたくし私たちのたり足りないてん点もしてき指摘されていますので、せき関けー系ぶもん部門はせっきょく積極てき的にかいぜん改善し、かいぜん改善していきます。わたくし私たち達はあなたとのさいかい再会をきたい期待してこころ心からサービスします!

4/10 Poor

Tomoko

Stayed 1 night in Jul 2021

8/10 Good

YAPING

Traveled with family
Liked: Property conditions & facilities, room comfort
酒店内餐厅很一般，上菜速度慢。
Stayed 1 night in Apr 2021

10/10 Excellent

xufeng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

CHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi가 너무 느리고 연결 상태가 좋지않았습니다 상하이 시내와 너무 멀어서 시내 관광하기에는 부적절한 위치 입니다
Stayed 1 night in Sep 2019
Response from Marcom Manager on Oct 11, 2019
Dear guest, thanks for staying with us in Crowne Plaza Shanghai Harbour City. Your comments are very important to us. We hope there will be another chance for us to serve you.

6/10 Okay

Jing

Liked: Cleanliness, staff & service
Disliked: Room comfort
一次不太愉快的入住体验
Checkin时，前台的服务生说给我们一间房免费升级，我们还很高兴，进入房间才发现，我们的房间对着酒店餐厅厨房的排放口，噪音响的就如同飞机发动机的声音，很响很吵，请前台换了一间噪音大的房间，结果给我们换到酒店正门停车场那里，来来往往的车很多，有噪音有废气，再请她换了一间，结果那个房间热水要打开水龙头等上15-20分钟，才有热水，我老公那天晚上洗了一个冷水澡，等他洗完了，热水才来，这是我们入住上海20多家4-5星级酒店，最差的一次体验，不过后来与前台主管人员说了，他态度很好，愿意再给我们换房，我们不想再折腾了。 总之，是一次不太愉快的入住体验。
Stayed 2 nights in Apr 2019

8/10 Good

kazumasa

Liked: Cleanliness, staff & service, room comfort
ホテルは清潔感がありとても良い雰囲気でした。 朝食も種類があり満足できました。 1、2日の滞在であれば、飽きることは無いと思うが、ホテルのまわりには、 何もなく、長期滞在には不向きでしょう。 観光地になっているようですが、滴水湖と航空博物館程度でパッとしたところはありません。 市街地にでるもで地下鉄利用（滴水湖駅 - 龍陽駅）で約1時間必要です。 1日程度で気分をリフレッシュするには良い環境だと思います。
Stayed 2 nights in Sep 2018
Response from Marcom Mgr. on Nov 7, 2018
親愛なるお客様、Crowne Plaza Shanghai Harbour Cityにご宿泊いただき、ありがとうございました。 ここで楽しい夜があるのを見てうれしいです。 私は近い将来あなたに奉仕する機会を楽しみにしています。

6/10 Okay

Haidong

Stayed 1 night in Jun 2018
Response from Marcom Mgr on Jul 3, 2018
Dear Guest, thanks for staying us here in Crowne Plaza Shanghai Harbour City. You must spend an amazing night here. Looking forward to see you around the coner.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Busines stay but no shopping or restaurants
Response from Marcom Mgr. on Jul 4, 2018
Dear guest, thanks for staying with us in Crowne Plaza Shanghai Harbour City. Happy to hear you spent a wonderful night here. There are all day dining restaurant, Chinese Dragon restaurant, Alps Haus Bar and Breeze Lobby Lounge for your selection. We look forward to see you soon

10/10 Excellent

Gaohong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
虽然比较远，但无论自驾还是公交都比较方便
可以租双人或多人自行车带小孩在附近游玩，只是指示牌不够明晰，容易进死路且掉头不方便！
Response from 市场传讯经理 on Jul 3, 2018
尊敬的客人， 感谢您入住上海滴水湖皇冠假日酒店。很荣幸酒店舒适优雅的环境给您留下了美好的印象。而您的肯定也让我们倍感荣幸。我们期待着您的下次光临，让我们有更多的机会为您展示皇冠假日的高品质服务。

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Extraordinary good hotel but not english speaking
Crown Plaza excellence but NOT english speaking. I`m surprised and disappointed because of the language skills of the staff - especially at reception - unacceptable. Everything els was perfect - room with much space, extraordinary architecture (even if you are not interested in). Calm and relax atmosphere. PHANTASTIC breakfast.

8/10 Good

Yuen Wai

Liked: Cleanliness, staff & service, room comfort
服務一流的酒店
Super nice serve. Well and settle the room condition and my request very well. Clean convenient room. Nice room serve food. However there are slightly old on minor stuff, like smoothness of the slide door, bathtub is a bit leak. Overall is good.
Response from Marcom Mgr. on Jul 4, 2018
Dear guest, thank you very much for your valuable comments about your recent stay at Crowne Plaza Shanghai Harbour City. Hope we still have another chance for your service.

10/10 Excellent

GUIDI, 中国 上海

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推荐的酒店
这次带小朋友入住很开心。酒店提供出租自行车环湖游，附近饭店也不错。下次还会选择这家酒店。
Response from 市场传讯经理 on Jul 3, 2018
尊敬的宾客您好，感谢您入住上海滴水湖皇冠假日酒店。酒店是理想的度假胜地，拥有全岛1 0 万平方米的绿地和精致的亲水景观，并提供一流的休闲设施和服务以满足客人的需求，无论是设备齐全的健身中心，室内、室外游泳池，户外网球场、儿童游乐场、水疗中心及棋牌室，亦或是一系列的自行车、帆船、马术、高尔夫和网球等活动，都能让您的压力与疲惫在曼妙的体验中得以释放！我们在此期待您的再次光临。

8/10 Good

JUNGJU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel Management Team on May 28, 2016
非常感谢您选择入住上海滴水湖皇冠假日酒店！

6/10 Okay

Qinghui, 上海

Liked: Cleanliness, property conditions & facilities, room comfort
酒店还行，地段太偏
春节期间全家去的，酒店外观设计不错，滴水湖风景也相对宜人，可惜地段太偏，周边实在是没有什么好去处。房间挺大的，浴室也相当宽敞，但酒店的服务总觉得不是很到位，也许节日期间要打些折扣吧。下次应该不会再去了（主要还是太偏的缘故）。
Response from Hotel Management Team on Apr 23, 2016
尊敬的住客， 非常感谢您选择入住上海滴水湖皇冠假日酒店！作为上海唯一的纯岛屿度假酒店，酒店由设计迪拜帆船酒店的设计团队操刀设计，位于上海最东南角的滴水湖上，依湖傍海，四面环水，远离市区喧嚣，是全家休闲度假的好选择！

8/10 Good

JIE

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Hotel Management Team on Apr 23, 2016
尊敬的客人， 感谢您入住酒店。期待您的再次光临，我们将为您提供更优质的服务。

6/10 Okay

Po-Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel Management Team on Apr 23, 2016
尊敬的客人， 感谢您入住酒店。期待您的再次光临，我们将为您提供更优质的服务。

10/10 Excellent

Yu Pei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel Management Team on Apr 23, 2016
尊敬的客人， 感谢您入住酒店。期待您的再次光临，我们将为您提供更优质的服务。

8/10 Good

HONG YANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
西餐有待改进
西餐服务有待改进，并且餐厅最好处于有景观的地方。
Response from Hotel Management Team on Apr 23, 2016
尊敬的客人， 感谢您入住酒店。期待您的再次光临，我们将为您提供更优质的服务。

10/10 Excellent

PEIJIE, SHANGHAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT FEELING
VERY PERFECT, NICE VIEW AND ENVIORMENT! LOVE IT!

8/10 Good

Big-eye, 中国

Liked: Cleanliness, room comfort
滴水湖畔の閑静なホテル
ホテルは全体的に清潔で宿泊したレイクビューの部屋も非常に良かったです。ただホテル周辺を散策した際に、あまり手入れが行き届いていないなと感じました。

8/10 Good

Haiwen, 中国

Liked: Cleanliness, property conditions & facilities, room comfort
酒店不错，节假日接待能力有限
五一小长假去的，午饭排队一小时，早饭也排队。

10/10 Excellent

Jiangong, 上海

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
环境不错的酒店
因为女儿考试，临时住了一下，环境很好

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort