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Reviews of Charmillion Club Aqua Park

5 out of 5
Charmillion Club Aqua Park
Nabq Bay, South Sinai, Sharm El Sheikh, South Sinai Governorate

Reviews

8.2

Very Good

Rating 10 - Excellent. 72 out of 166 reviews" "
Rating 8 - Good. 56 out of 166 reviews" "
Rating 6 - Okay. 20 out of 166 reviews" "
Rating 4 - Poor. 8 out of 166 reviews" "
Rating 2 - Terrible. 10 out of 166 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sutej

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros-location from airport, quality of pools and water slides as well as staff Cons- lack of vegetarian food options and those available are not clearly marked. Also only one main restaurant which an get very busy in the evenings.
Stayed 4 nights in Mar 2024

6/10 Okay

Nisha

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Awes

Stayed 15 nights in Dec 2023

10/10 Excellent

Orsolya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply perfect!
Stayed 12 nights in Dec 2023

10/10 Excellent

Kristy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

Kenneth

Stayed 1 night in Nov 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are brilliant. First time someone has actually got the Firestick working in the room when I’ve had a problem, although Wi-Fi in room is hot and miss but good in other area. Food is ok, but my omelette was an egg as they had run out of cheese ham mushrooms etc. shower is warm at best. Got the football on via bein sports at the bar. Shuttle bus to beach drops you at entrance of another charmillion hotel and then it’s about 300 metres to the beach where your AI is still valid. Good quality hotel where the staff are so attentive. Great aqua park slides for kids and adults. For £46 all inclusive a night single person it’s difficult to complain
Stayed 1 night in Nov 2023

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amaxing family hotel
Excellent hotel with brilliant waterpark that the kids loved. Evening entertainment was ok for kids. The staff were great especially the lifeguards who had a great rapport with thd kids. Food was good- plenty of choice and the kids enjoyed it. Our only downside was they were doing some work on the grounds just outside while we were there which meant i was woken early by the noise (7am) - however we were just unlucky with the timing of when we were there and they had to start early to beat the heat. Overall an excellent hotel and would return.
Stayed 12 nights in Oct 2023

8/10 Good

sihem

Traveled with family and small children
Liked: Staff & service
We have spent 13 days in Charmillions Aqua Park and we had such a good time Pros: - A lot of fun on the slide for adults and kids - Nice variety of food in the restaurant - The staff was nice and welcoming - Mini disco for kids and animation was great - Kids area and playground - Pool with wave was nice and never busy - A lot of different activities to do during the day you don’t get bored - The Spa was very good the massage was very nice and professional - Nice gym facility Cons: - The state of the bathroom not very clean - We needed to beg to get beach towel, they were not changed on daily basis as they said, - The cleaner putting pressure on us the do the room when we were still inside - The food got us sick 3 times in 13 days, we discussed this matter with the staff and guest and they all got sick at some point we believe from the chicken and fish and maybe some fruits - The hotel is far from everything so you need to get on a taxi to get there - Poor internet connexion

2/10 Terrible

????

Stayed 3 nights in Oct 2023

6/10 Okay

HUSSAM

Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids Aqua Park excellent but room for improvement.
Positives kids loved Aqua Park although park pools close early at 5pm??. The resort staff are friendly and helpful. My room cleaner was excellent. Kids also loved the 9pm animation show. Negatives - with only one main restaurant it can become very full and chaotic resulting in big queues when waiting to be served at the food stations. The resort is definitely catered to one nationality and you will have communication issues if you only speak English as it is barely understood at this resort. Too much queue jumping at food stations which needs to be addressed by management. Food is reasonable but I was disappointed with the evening dinner as not much variety from day to day although the bbq chicken cooked outside by the chef is delicious so I mainly stuck with this. Snacks between lunch and dinner can be much better compared to other 5 star resorts in sharm el sheikh i have visited.
Stayed 7 nights in Jul 2023

2/10 Terrible

Artemis

Disliked: Cleanliness, property conditions & facilities
Food was disgusting all the meals there hotel is very old and not clean it makes you feel sick inside.
Stayed 7 nights in May 2023

6/10 Okay

Shimon

Stayed 5 nights in Apr 2023

6/10 Okay

Farzana Akter

Liked: Cleanliness
Stayed 7 nights in Feb 2023

8/10 Good

ABDUL

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Hotel staff are very welcoming and provide excellent service. Food choices are very limited and lot of repititions of the menu and not always hot. Aqua park facilities are good for children and adults. Hotel is clean and tidy. Has access to beach via a hotel bus to another hotel in there chain 10 mins away
Stayed 7 nights in Dec 2022

8/10 Good

WON JUNG

Stayed 7 nights in Nov 2022

2/10 Terrible

Ian

Business traveler
Disliked: Cleanliness, staff & service
Hi Expedia, this is one of the worst hotels experience that you can offer. Staff extremely rude and they will try to charge extremely high rate and miss informe. I stayed 2 nights two nights for the COP27 event and last night I want to add a person to my roam ( wife) they wanted to charge 700usd extra for this, the amount extremely ridiculous!! But when register I ask for this information and said that is was okay and maybe without cost!!! Avoid this property.
Stayed 2 nights in Nov 2022

8/10 Good

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place for a family vacation. Though, no internet in the rooms.
Stayed 3 nights in Aug 2022

4/10 Poor

Nir

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The pools and water park are great. Terrible food, the level of cleanliness in the dining room is very low. We booked a vacation on an all-inclusive basis, but in fact the hotel asked for extra charge on basic things as well. Low level of cleanliness in the rooms The check in process takes a long time We were very disappointed with the hotel
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Fares

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay with my family (Aug 2022). Hotel staff are extremely nice and helpful especially Antonyos Sedik. Hotel rooms are very spacious and cleaned very well everyday. Aqua is fabulous with many slides for all kids ages. Pools very clean and facilities are excellent. Spa and GYM are great. The only downside is 2 things: 1. No Wifi at all in rooms and facilities. 2. Restaurant is awful, food quality is very bad and the restaurant is NOT clean. I had an all inclusive package but could not eat at the restaurant. So you better go for bed and breakfast booking.
Stayed 4 nights in Aug 2022

2/10 Terrible

Ehab

Stayed 1 night in Jul 2022

2/10 Terrible

Shuruk

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing I like the staff all other things bad and the SPA is very bad and dirty the guest was terrible look like was there 1st time in the resorts and same food every day food was bad and low quality all over don’t waste your money with this resorts
Stayed 4 nights in Jun 2022

6/10 Okay

Zineb, oviedo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious and cleaned daily. Wifi is not existent which makes is hard to accommodate business while on vacation. Reception staff very helpful, housekeeping staff very friendly and bar staff is pretty much the best. Special note to Maged at the main bar, he goes above and beyond to accommodate customers needs, he works non stop. Also Atif at the beauty salon is very professional and does a good job. The kids loved the slides and water park, but strangely enough they close the water part at 4:30 PM!!!! Fall options are limited, repetitive, tasteless food.
Stayed 3 nights in Jun 2022

2/10 Terrible

Sali

Stayed 3 nights in May 2022

8/10 Good

nabil

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
المكان جميل والخدمة عالية المستوي والعاملين ممتازين ، لكن المراتب غير صحية وقديمة ولا تتوافر مراتب صحية
Stayed 3 nights in Feb 2022

10/10 Excellent

Adel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 1 night in Dec 2021

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good hotel
Stayed 1 night in Nov 2021

10/10 Excellent

ERENY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 7 nights in Nov 2021

10/10 Excellent

Mazen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good to children
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not a 5 Star Service
Overall we had an amazing time! Hotel waiters, bar staff, life guards were amazing. Our reason for some of the low scores were due to the following. A 5 star hotel should have bath robes, wifi as a basic. It took 4 days before we were given robes. They offered wifi routers at an additional cost, this was a back and fourth journey to the reception as they couldnt make up there minds if there was a working router available, to add to it they wanted a seperate deposit for the charger wire. The hotel were not fumagating for mosquitos until we complained. Beauty and massage sales people were to pushy, if you said no you were met with a challenge 'why do you keep saying no' Not much choice for vegetarians, when we politely asked for more dishes they said eat potatoes and salad, really? Far from 5 star service. Outside of this great pools and slides and a good service from the bar staff.
Stayed 9 nights in Oct 2021

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2021

8/10 Good

Akram

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Good
Stayed 4 nights in Jun 2021
Response from Mena Goher on Jul 7, 2021
Dear , Thank you very much for staying with us and the rating you have given us based on your recent experience. We appreciate you pointing out some of the observations you had and we will be looking into to make the necessary improvements wherever possible. We hope to welcome you back again soon. With best regards

10/10 Excellent

Mokhtar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021
Response from Mena Goher on Jul 7, 2021
Dear Guest, We are happy to know that you enjoyed your stay with us and that our service met up your expectations. We also appreciate your kind words toward our staff and would like to thank you back for being our guest and for encouraging us with your review! Hope to welcome you back again soon! Best regards!

6/10 Okay

Verified traveler

Traveled with family
Not bad
Stayed 4 nights in Jun 2021
Response from Mena Goher on Jul 7, 2021
Dear , Thank you very much for staying with us and the rating you have given us based on your recent experience. We appreciate you pointing out some of the observations you had and we will be looking into to make the necessary improvements wherever possible. We hope to welcome you back again soon. With best regards

6/10 Okay

Mohamed

Traveled with family
Stayed 4 nights in Jun 2021
Response from Mena Goher on Jul 7, 2021
Dear , Thank you very much for staying with us and the rating you have given us based on your recent experience. We appreciate you pointing out some of the observations you had and we will be looking into to make the necessary improvements wherever possible. We hope to welcome you back again soon. With best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good but the food quality is not the best but about variety is good
Stayed 6 nights in May 2021
Response from Goher on Jul 7, 2021
Dear Guest, We are happy to know that you enjoyed your stay with us and that our service met up your expectations. We also appreciate your kind words toward our staff and would like to thank you back for being our guest and for encouraging us with your review! Hope to welcome you back again soon! Best regards!

10/10 Excellent

SCOTT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Mena Goher on May 5, 2021
Dear Mr. Scott, Thank you for staying with us and for taking time to share your review. All staff in our hotel do their up most to accommodate all guests in every way possible. We are happy that you were satisfied with the hotel and hope to greet you again very soon. With the best regards!

10/10 Excellent

Sherita

Stayed 4 nights in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Reda Gomaa on Oct 21, 2020
Dear Valued Guest; Thank you very much for your evaluation , looking forward to welcoming you always at your 2nd home and our lovely property. Best Regards. Hotel Management

10/10 Excellent

MAHMOUD

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel
Every thing was amazing in the hotel and staff all of them were friendly except Bus beach time is every hour and beach is rocky beach not sandy beach
Stayed 3 nights in Sep 2020
Response from Reda Gomaa on Sep 29, 2020
Dear Valued Guest; warm greeting from Charmillion Club Aqua Park. Thank you very much for choosing our hotel for staying your vacation with us , looking forward to welcoming you soon at our lovely property. Best Regards

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Sep 2020
Response from Mena Goher on Sep 17, 2020
Dear Value Guest, We are being genuinely grateful that you chose the time and shared a review about your vacation with us, we would like to seize this chance and express our gratitude for your positive comments. We are at your service to provide you with an exclusive treatment and utmost courtesy to guarantee you a most pleasant stay. We look forward to welcoming you back! Best regards!

8/10 Good

hossam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks to all staff reception, restaurant, pool, bars
Stayed 3 nights in Sep 2020
Response from Reda Gomaa on Sep 7, 2020
Dear Valued Guest ; Thank you very much for your kind review , looking forward to welcoming you again at our property. Best Regards

8/10 Good

Marina, Egypt/ Canada

Traveled with family and small children
Liked: Cleanliness
Let me say that we visited this hotel right after it opened post covid A good choice if you have kids. Pools: You have one regular pool 80 and 160 cm 1 pool for kids 30 cm long with amazing aqua park games and slides but even adults enjoyed it with a few games even for small kids. Another pool with games and slides and floaters for adults that we enjoyed as well, and one small pool with artificial waves. Food: Out of a lot of hotels that I visisted I can say that the hotel is generous, at lunch everyday you would have an ice cream station and they made really nice cocktails that kids enjoyed. Let me tell you one big note about the food there is that they care about quantity more than quality, like at breakfast they would provide different cheese, a lot of pastries, proteins, sausage, they are just okay but low quality. Lunch and dinner were mostly good, with a pasta, sandwich, and other stations but again the cheese and luncheon used not the best quality( just okay) If you are a coffee lover then quality not satisfying we had to bring our own coffee. Snacks were always by the pool. What we really liked is how friendly and helpful all their staff was: no exception. Whenever we went everyone there doing their best and even going the extra mile just to help (even sometimes without having to) One major dissapointment about this visit is how loose they are with the some rules,a lot of people were in the pool with tbeir regular clothes, which made us uncomfortable.
Stayed 6 nights in Aug 2020
Response from Mena Goher on Aug 8, 2020
Dear Value Guest , Thank you very much for staying with us and the rating you have given us based on your recent experience. We appreciate you pointing out some of the observations you had and we will be looking into to make the necessary improvements wherever possible. We hope to welcome you back again soon. With best regards

8/10 Good

C

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Drinks from the package were very watered down and food from buffet not very nice
Stayed 4 nights in Mar 2020
Response from Mena Goher on Mar 22, 2020
Dear Value Guest Thank you for choosing the Charmillion Club Aqua Park! It was a pleasure for us to welcome you to our hotel. We hope you'll be back to see us soon and wish you a good day!

10/10 Excellent

Amjad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely holiday in Feb 2020.The Hotel was beautiful and looked after us very well. Kids loved the aqua park. Entertainers did their best to keep kids engaged.
Stayed 4 nights in Feb 2020
Response from Reda Gomaa on Feb 25, 2020
Dear Valued Guest; warm greeting from Charmillion Club Aqua Park Team&Management. thank you very Much for your valued comment and positive review , looking forward to welcoming you always at your second home , and to meet you next time for unforgettable vacation.

6/10 Okay

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good except the non heated pools
Stayed 3 nights in Feb 2020
Response from Reda Gomaa on Feb 9, 2020
Dear Valued Guest; Thank you very much for your ranking and your review , and we will put your comment in our consideration , looking forward to welcoming you soon at our lovely property to be able to make it unforgettable vacation.