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Reviews of L'Hermitage Hotel Shenzhen

4.5 out of 5
L'Hermitage Hotel Shenzhen
No. 3031 Nanhai Boulevard, Nanshan District, Shenzhen

Reviews

9.0

Wonderful

Rating 10 - Excellent. 98 out of 178 reviews" "
Rating 8 - Good. 67 out of 178 reviews" "
Rating 6 - Okay. 8 out of 178 reviews" "
Rating 4 - Poor. 3 out of 178 reviews" "
Rating 2 - Terrible. 2 out of 178 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fidela Rosalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and spacious room! Usually I don’t trust the hotel’s own photos on booking apps, but this one looked exactly as is, very presentable. The bathroom was big with a lovely bathtub and window to bedroom which made it feel nice and open (with blinds if privacy is needed) and a separate, strong shower. Water pressure perfect and hot water all day. Most of the staff spoke English and were very helpful, friendly and accommodating! Only downside was the mattress felt a little like it was sinking in the middle (not too firm or maybe a little old) but it was still a comfy sleep if I shuffled to the side. And the location is a little far from attractions/ restaurants/ shops but it’s easy enough to get a taxi or DiDi to wherever you need to go. I would definitely stay here again.
Stayed 3 nights in Mar 2024

8/10 Good

Celine

Stayed 1 night in Feb 2024

2/10 Terrible

yanshuang

Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

kelson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Kerim Omer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Wing

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms are way too dark, bad lighting facilities, can barely see stuff. The shower gel and those are not the brand it shows on Expedia
Stayed 1 night in Dec 2019
Response from Catherine Pang on Dec 16, 2019
Dear valued guest: Thank you for taking your time to share your comments about your stay in our hotel. We are deeply sorry to read you found your room too dark, we try to offer a vast options for lights in the room, including ceiling lights, night tables lamps and standing lamps in all the areas of the rooms, including the vestier, bathroom and main bedroom. Regarding the shower gel, soap, shampoo and body lotion, we must inform that we went through a recent upgrade for the branding of all our amenities in order to offer a higher quality in our products, the information will be adjusted as soon as possible in the different online platforms. We offer our most sincere apologies for any inconvenient you might have found in our property. We are looking forward to having you as our guest soon.

10/10 Excellent

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Catherine Pang on Dec 21, 2019
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

10/10 Excellent

VIVIEN F Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy hotel
Stayed 2 nights in Aug 2019
Response from Catherine Pang on Sep 7, 2019
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shenzhen work trip
Spent a few days here this week, its kind of a trip back to the 90s decor wise but apart from the first room smelling a damp I enjoyed the stay. English speaking staff are super friendly and go beyond attentitive. Breakfast buffet was adequate but not expansive with healthy options.
Stayed 1 night in Jul 2019
Response from Catherine Pang on Jul 22, 2019
Dear valued guest, thank you for sharing such a good comments about your experience in our hotel. We highly appreciate your feedback and we will take actions regarding your comments about the smell in the rooms. We are glad you found our staff friendly as well that you enjoyed our healthy breakfast. We are looking forward to having you as our guest one more time.

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Catherine Pang on Jul 8, 2019
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five-Star Feel
I was absolutely blown away by the experience and amenities at a hotel and would recommend this to anyone looking for a five-star feel in a relatively up and coming fresh district in China. The rooms had super comfy bath areas and reminded me of something you would find JW Marriott for Mandarin hotel - Just wow. The breakfast buffet could improve a bit with its Western selections however, it certainly did not disappoint when it came too much of the local staple foods and quality was certainly good. The gym facilitiy was also a plus with an included dry sauna which made it very inviting for me the next time I stay. Overall: a great stay and will recommend it to others , and look to stay here again in the future.
Stayed 1 night in Jun 2019
Response from L'hermitage Hotel Shenzhen on Jun 21, 2019
Dear valued guest, thank you for your kind review of your experience in our hotel. We are very glad to read you found our rooms, amenities and service that good. We are always making a big effort to offer a top notch service to all our guests. About our breakfast we are also trying to improve and offer different food selections of both Asian and western styles. We are really looking forward to having you as our guest in the near future.

10/10 Excellent

Lei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Catherine Pang on Apr 18, 2019
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019
Response from Catherine Pang on Apr 8, 2019
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

10/10 Excellent

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Catherine Pang on Apr 8, 2019
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

8/10 Good

Steffi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern&clean hotel. But need to improve in service
This hotel building and interior were very good, modern, and clean. The staff was quite helpful in helping us finding places to go. For breakfast, the food is quite various and tasty, also the nice things was the chef was willing to cook speacial meal for my vegetarian husband. The drawbacks, however, they charged my 3-year-old daughter for the breakfast. It costs around RMB 51 if I’m not mistaken. It’s not much, but still, I never been charged before in any 5-star hotels for my kids’ breakfast. One more quite silly thing I guessed, remember not to bring their laundry bag when you checked-out because they will charge you RMB 50. In most hotels it was given for free but not this one.
Stayed 2 nights in Feb 2019
Response from crystal on Mar 24, 2019
Dear valued guest, thank you for taking some of your time to share your experience with other users. We are glad to read you and your family enjoyed your experience in our hotel. Our staff in continuously trained to offer a top notch service, we are happy to know that they were helpful when you needed information about the city. By the other hand, we regret to ready that you could find some situations that did not meet your expectations 100%, about the kids breakfast, we offer a special reduced rate for kids from 3 to 12 years old. In order to be more environmental-friendly we have reusable laundry bags to produce less wastes, that's why we kindly ask our guests not to take them away. We offer our most sincere apologies for any inconvenient you might had in our hotel and really looking forward to having you as our guest one more time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Catherine Pang on Apr 4, 2019
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Catherine Pang on Apr 4, 2019
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

10/10 Excellent

Verified traveler

Stayed 4 nights in Feb 2019
Response from Catherine Pang on Apr 4, 2019
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at L'Hermitage. The staff were super helpful, one of the best hotel stays I have experienced. The room was comfortable, clean and well maintained and the bed was as comfortable as you can get. It is located near Shenzhen University in a suburban street with plenty of shops (convenience store, dry cleaner and restaurants/fast food etc.) within close walking distance. 20 minute taxi ride to most city center locations and only 10 minutes from a major shopping center filled with restaurants, cafes and world famous brands.
Stayed 4 nights in Feb 2019
Response from Crystal on Feb 16, 2019
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Catherine Pang on Apr 4, 2019
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Comfortable room, reliable wifi, very helpful staff.
Stayed 3 nights in Jan 2019
Response from Crystal on Jan 31, 2019
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

10/10 Excellent

Alison, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel with excellent servvice provided by the staff~ Room is neat, tidy and clean~ Comfortable and accessible~
Stayed 1 night in Jan 2019
Response from Crystal on Jan 31, 2019
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic facilities and room conditions. Staffs are very professional and friendly
Stayed 1 night in Dec 2018
Response from Catherine Pang on Jan 9, 2019
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

8/10 Good

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is absolutely amazing. Clean room, nice bathroom, nice bathtub. Only one minor thing that not good enough is the location. It is quite difficult to find a public transport. Even a taxi.
Stayed 1 night in Dec 2018
Response from Catherine Pang on Jan 2, 2019
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Catherine on Dec 14, 2018
Dear Guest, Thank you for taking the time to notify us of your unhappy experience. We will be taking every action possible with Expedia.com and ensure that this situation does not recur and these problems are rectified. Thank you for bringing these concerns to our attention. The experience you have described are not characteristic of the level of service our team strive to provide and we do apologize on that. Regarding the internet, we do provide high speed internet in the lobby and WI-FI and password is provided upon request from the restaurant or front office team, please accept our sincerest apology for any trouble this may have caused you. We are very pleased to hear that you've enjoyed our Japanese and Western Restaurants. We would like to inform you that we do have a traditional Chinese restaurant as well and a Happy Hour with a free beer in the Lobby bar from 6pm-8pm every day. Thank you and we look forward welcoming you again on your next visit to Shenzhen. Kindest Regards,

8/10 Good

Molly, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is not close to subway but there is a bus stop close by. There are no tourist attractions in the area. The breakfast is good with a lot of selection.
Stayed 2 nights in Nov 2018
Response from Catherine Pang on Nov 28, 2018
Thank you and we look forward to welcoming you again in L’Hermitage Hotel.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Property is Nice. Management struggles to employ English speaking people. Would be worth the price if they had a better breakfast selection and kept watch on empty servings.
Stayed 3 nights in Sep 2018

10/10 Excellent

Leigh, Macau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 5 star hotel
With very helpful and friendly staff who spoke excellent English. Very clean room with all the amenities you would expect from a 5 star hotel.. Will revisit
Stayed 2 nights in Sep 2018

8/10 Good

HENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2018

2/10 Terrible

Carson

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Save Your Money. Book Elsewhere.
I was very happy with my stay until I was told that I would be charged a hefty fee for a mysterious stain that was on the other side of a pillow; a stain that was not created by me. I protested paying the fee, but to no avail. I was left bemused and humiliated by the accusatory front desk manager.
Stayed 2 nights in Apr 2018

8/10 Good

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

10/10 Excellent

HEEDONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Yunlong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious
Spacious good services no slipper s

10/10 Excellent

Dennis, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in City for Businessmen
Had a great time here. It's inside a city district so expect there aren't a lot of places to visit. Lots of food selection around the area especially if you're willing to walk about 10-20 minutes. There are english-speaking staff. The rooms are clean all the time and very spacious. Their outlet supports most kinds of plugs. They also have hdmi ports in case you want to work with a larger screen like on the tv. Internet speed is average but I was able to access everything without a vpn. Their breakfast menu is more or less the same everyday so you might get tired of it if you're staying here for some time.
Stayed 4 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable rooms, with friendly helpful staff
Stayed 2 nights in Apr 2018

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and wonderful, large rooms. Good exercise facility and attentive staff.
Stayed 1 night in Feb 2018

10/10 Excellent

Joe, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a GEM in the heart of Nanshan
I stayed for a total of 7 nights at the L'Hermitage. Overall it was truly a wonderful experience. Everything from the professional staff reception to the concierge and room service was excellent. The room was large and clean and was refreshed daily. Wifi was fast, HDMI hookup from my laptop to the in-room TV allowed me to conduct a professional business meeting. My requests for additional water bottles and dental kit were delivered fast and in a courteous manner. I was extremely satisfied with my stay here and would recommend this hotel to anyone.
Stayed 4 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended, perfect hotel and staff
We had an amazing time at L'hermitage, beautiful hotel, very clean and well taken care of, very very friendly staff, great facilities, perfect experience.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with spacious rooms
Hotel was really nice, good breakfast and gentle and descent personnel. If more of them could speak better English it would be ideal for its price
Stayed 1 night in Oct 2017

10/10 Excellent

JIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It's quiet, clean and big. It's closed to a shopping area and several large companies.
Stayed 3 nights in Sep 2017

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shenzhen Busimess Trip
I’ve stayed in this hotel many times now. Extremely polite and friendly staff, with ability to speak many languages, so ideal for a range of international travellers. Great room, and the King Room has a very comfy bed. Would I recommend this for all would be travellers looking for a great priced hotel in Shenzhen, most definately..
Stayed 1 night in Sep 2017

10/10 Excellent

Milton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Was great I will be back and I do recommend Japanese restaurant was good too
Stayed 1 night in Aug 2017

10/10 Excellent

Haohong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly nice clean hotel
The hotel is very clean and in a quiet neighborhood. It's not close to mall or food court.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large comfortable rooms; value for money
Rooms are spacious, clean, and well-appointed. Service is of a high quality, Many of the staff speak English well. Hotel internet is very fast. Great for business trips. Highly recommended as offering great value for the price.