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Reviews of THE MUMIAN HOTEL BOOKSTORE Shenzhen Luohu

5 out of 5
THE MUMIAN HOTEL BOOKSTORE Shenzhen Luohu
No. 1001 Bao'an Road, Luohu, Shenzhen, Guangdong

Reviews

9.2

Wonderful

Rating 10 - Excellent. 58 out of 81 reviews" "
Rating 8 - Good. 15 out of 81 reviews" "
Rating 6 - Okay. 6 out of 81 reviews" "
Rating 4 - Poor. 1 out of 81 reviews" "
Rating 2 - Terrible. 1 out of 81 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

HUAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the design here, solid with good textures. Self serve laundry room is very convenient and open to every guest for free.
Stayed 2 nights in Mar 2024

10/10 Excellent

jimmy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet. Slightly far from local shops and restaurants.
Stayed 6 nights in Mar 2024

10/10 Excellent

Chan Yoke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant surprise. Hotel room is spacious and clean and with state of the art facilities in the room. Although quiet surroundings, but the nearest train station is right next to the hotel. Five mins walk to the nearest shopping mall and about 15-20mins walk to the old street and Dongmen Pedestrian Str. Highly recommended.
Stayed 3 nights in Jan 2024

10/10 Excellent

Steffi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from JOY on Jun 24, 2023
千言万语抵不住您的一次选择和认可,小木非常珍惜与您相遇的缘分,期待您常常回来。

6/10 Okay

LONG

Liked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
The bookstore with the cafe as the lobby entrance was really cool. It was what attracted us to the place, along with the good reviews. The location was good near two metro. The room was spacious and comfortable. The hotel staff barely spoke English. The breakfast was below average. The area is quite ugly and all of the construction around there did not help. We should have stayed at the Grand Hyatt next door for the same price.
Stayed 3 nights in Dec 2020

10/10 Excellent

Eduardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, designb, quality of hotel fittings, restaurant
Stayed 4 nights in Dec 2019

8/10 Good

JimmyG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall and affordable hotel with spacious rooms, very comfortable bathrooms and excellent in-room amenities (safe, fridge, big tv, video game options). A decent breakfast with international and local options; however the breakfast staff was not too friendly. The gym is awkwardly placed in a glass room area on the 3rd floor. It needs more free weights, and a full circuit system with more exercise options. Overall, the staff was friendly and willing to help. Downsides: A major gripe is that the hotel has no ATM machine / cash point. The WiFi was very intermittent and lacking in streaming capability and stability. A WiFi upgrade is sorely needed for today’s traveler. There was No 24 hour or late night room service options. For an international hotel with guests arriving from different time zones and late into the evening, there needs to be a 24 hour in-room dining option. In closing, a much more affordable option to Western brands in the same area. With some simple upgrades and a deeper bench of English speaking staff and this hotel would be perfect. Either way I’d gladly stay here again and recommend it to travelers to Shenzhen.
Stayed 5 nights in Oct 2019

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Emily

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel. Very clean, new, stylish hotel. It was within walking distance of a large mall, and a 5 minute taxi to the train station. The area itself is very
Stayed 2 nights in Aug 2019

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean undercarriage
Nice hotel, interesting style and a great room with some nice gimmicks - a gun, talking mirror, decent wine glasses, and perhaps the best fully automatic toilet ever (perhaps worthy of a review itself!). I would describe the décor as modern and slick with a hint of corporate hipster, so the infra-red-fully-automatic-grenade-launching-pump-action-everything-assault rifle that was covertly stashed in a draw was a bit incongruous but a welcome diversion nonetheless. One small fault is that the hotel is lacking an strong international outlook, so communication was not always easy - otherwise the service would be top tier. Hotel is conveniently located in a quieter area but near to the down town hustle and bustle and near a MTR station. Quick turn of the main drag and ample street food can be found.
Stayed 3 nights in Aug 2019

10/10 Excellent

Yew Hock Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel
Great value for short stay. Facilities top condition since it's a new hotel.
Stayed 4 nights in Apr 2019
Response from Yannis Ou on Jun 5, 2019
Dear Lawrence，Thank you for staying at hotel kapok Luohu ,We will Looking forward to your next stay!

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel I've ever stayed in Shenzhen
The hotel interior is awesome upon the major refurbishment, many details are user-friendly.
Stayed 1 night in Apr 2019
Response from Yannis Ou on Jun 5, 2019
Dear Frederick，Thank you for staying at hotel kapok Luohu ,We will Looking forward to your next stay!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean. Great staff. They are always friendly and smiling to you.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beautiful new hotel. still working out the bugs as it was only open 1 week but was a beautiful and great location.
Stayed 2 nights in Oct 2018
Response from Lily on Nov 14, 2018
很高兴您能喜欢重新装修后的酒店，期待再次为您服务 I'm glad you like the redecorated hotel. I look forward to serving you again.

10/10 Excellent

Kwong Leung Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
酒店整體優越，只是所在位置附近沒有食肆及店舖，最近要到萬象城。
Stayed 1 night in Apr 2024

6/10 Okay

WING YIN

Traveled with partner
Liked: Cleanliness
房內有好多蚊
Stayed 1 night in Apr 2024

10/10 Excellent

KaiHongMarco, Hk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bath room
Stayed 1 night in Apr 2024

10/10 Excellent

yau man

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地點鄰近商場及地鐵站，仍然寧靜舒適， 服務人員十分有禮，房間整潔，整體都十分好。
Stayed 1 night in Mar 2024

10/10 Excellent

Chi Hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
前檯及後勤的酒店員工，一直保持微笑有禮貌，亦不過多提問，沒做成煩擾。很舒心
Stayed 2 nights in Feb 2024
Response from 小木 on Feb 27, 2024
也许只是一个温和的笑容一个满意的评语，像那冬日暖阳，夏日清风，给予了小木希望与动力。每一个好评乘载了小木对宾客孜孜不倦的耐心与期盼，小木感谢您对我们的赞美与支持，谢谢

6/10 Okay

Kwok keung

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
－般
Stayed 1 night in Dec 2023
Response from 小木 on Feb 27, 2024
Hi 旅行者，来自罗湖木棉花酒店的问候！感谢您抽出时间留下您的宝贵评论，这对于我们来说至关重要。很遗憾没能给您带来完美的入住体验。感谢您的相关反馈，如果您有其他任何的反馈，也欢迎致电总机与我们取得联系，期待能再次欢迎您入住体验，祝您生活愉快！

10/10 Excellent

Sze Ling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from 小木 on Feb 27, 2024
尊敬的客人，感谢您选择深圳罗湖木棉花酒店，很高兴得知您在我们酒店中度过了一段满意愉悦的时光，并与我们分享您的入住体验，您对酒店的喜爱以及对服务的称赞使我们倍感荣幸！再次感谢您对我们的认可及肯定，这是我们不断努力、保持最佳表现的极大动力。期待有机会能再次欢迎您的莅临，祝您万事胜意！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好，房間很大，近購物中心。
Stayed 1 night in Dec 2023
Response from 小K on Feb 27, 2024
问候有时是一句话，有时是一个手势，有时是一个眼神。并不是多么华丽，但却满含深情。在此小木向您表达真挚的问候，祝您生活洒脱精彩！

10/10 Excellent

Shing yau

Stayed 1 night in Dec 2023
Response from 小木 on Feb 27, 2024
尊敬的客人，感谢您选择深圳罗湖木棉花酒店，很高兴得知您在我们酒店中度过了一段满意愉悦的时光，并与我们分享您的入住体验，您对酒店的喜爱以及对服务的称赞使我们倍感荣幸！再次感谢您对我们的认可及肯定，这是我们不断努力、保持最佳表现的极大动力。期待有机会能再次欢迎您的莅临，祝您万事胜意！

10/10 Excellent

Ho Leung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
環境舒適，設計具文青風格
Response from 小木 on Nov 28, 2023
尊敬的客人，感谢您选择深圳罗湖木棉花酒店，很高兴得知您在我们酒店中度过了一段满意愉悦的时光，并与我们分享您的入住体验，您对酒店的喜爱以及对服务的称赞使我们倍感荣幸！再次感谢您对我们的认可及肯定，这是我们不断努力、保持最佳表现的极大动力。期待有机会能再次欢迎您的莅临，祝您万事胜意！

8/10 Good

Kwok Tung

Stayed 1 night in Nov 2023
Response from 小木 on Nov 21, 2023
尊敬的客人，感谢您选择深圳罗湖木棉花酒店，并分享您的宝贵评价。很荣幸，您在入住的过程中度过了美好时光，并对酒店的服务感到满意。酒店位于深圳市罗湖区，毗邻地王大厦、万象城、深圳书城，地处深圳市经济、文化、商务中心之繁华地带，是全国首家木棉花酒店和木棉花酒店旗舰店。与深圳火车站、罗湖口岸、地王大厦、华润万象城、东门等仅10分钟左右的步行距离，距离罗湖口岸仅五分钟车程。期待有机会能再次欢迎您的莅临，祝您万事胜意！

10/10 Excellent

Kai Pong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
完美
酒店非常漂亮，而且走廊外面有很多沙發及休憩空間，十分欣賞 工作人員十分友善及有禮，工作很有效率
Stayed 1 night in Nov 2023
Response from 小K on Nov 14, 2023
宾客每点起一颗小星星都是对小木的认可。每天最开心的事就是看到宾客的好评啦 宾客的好评就像山泉水一样滋润着小木的心田。期待与您下一次相遇！

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Room is spacious and clean. Hotel is close to MTR and shopping mall.
Stayed 2 nights in Nov 2023
Response from 小K on Nov 14, 2023
宾客每点起一颗小星星都是对小木的认可。每天最开心的事就是看到宾客的好评啦 宾客的好评就像山泉水一样滋润着小木的心田。期待与您下一次相遇！

8/10 Good

Man Yee

Stayed 1 night in Oct 2023
Response from 小K on Nov 14, 2023
宾客每点起一颗小星星都是对小木的认可。每天最开心的事就是看到宾客的好评啦 宾客的好评就像山泉水一样滋润着小木的心田。期待与您下一次相遇！

10/10 Excellent

Hau yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from 小K on Aug 22, 2023
问候有时是一句话，有时是一个手势，有时是一个眼神。并不是多么华丽，但却满含深情。在此小木向您表达真挚的问候，祝您生活洒脱精彩！

2/10 Terrible

Kenneth

Disliked: Staff & service, property conditions & facilities
Facilities shown having swimming pool on Expedia but turned out having swimming pool nearby is the fact but that was totally misleading. Claimed to be 5 star hotel but no swimming pool is not acceptable. The 1st room check out was smelly and requested to change but same issue. Will never pick this hotel again
Stayed 1 night in Jun 2023
Response from JOY on Jun 28, 2023
感谢您入住罗湖木棉花酒店并留下宝贵意见，很抱歉此次入住没能给您留下愉快的入住体验，针对您描述的问题我们在您住店期间向前台反馈的第一时间已为您解决并得到您的满意答复；再次抱歉给您此次入住留下不愉快的入住体验，祝您生活愉快！

10/10 Excellent

KWOK PING

Stayed 1 night in Jun 2023

10/10 Excellent

Jan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Stayed 1 night in May 2023

10/10 Excellent

Wilson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
住宿位置一般，早餐有待改善。
Stayed 1 night in May 2023
Response from JOY on Jun 24, 2023
宾客们每次的反馈都是记录对小木的支持，我们会更加珍惜！有您我们不孤单，我们承诺会更加努力提供一个优质服务的住宿，而非常抱歉在您此次入住没有为您带来愉快的入住体验,小您提出的不足我们将反馈给相关部门去处理。祝您生活愉快，再次感谢您入住罗湖木棉花酒店！

8/10 Good

Buon Huong

Business traveler
Liked: Amenities, property conditions & facilities
Hôtel calme, des mall à quelques minutes à pied avec beaucoup de choix de restauration. Environnement de qualité, en face de Park Lane Manor et des boutiques de luxe. Chambre propre et calme. Réseau parfois lent et pas de choix de restauration dans l'hôtel.
Stayed 4 nights in Apr 2023

10/10 Excellent

Wing ka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice design
Stayed 1 night in Apr 2023

8/10 Good

IOK TONG

Stayed 1 night in Apr 2023

10/10 Excellent

Chi Kin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常好
Stayed 1 night in Mar 2023

10/10 Excellent

Chun Yin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
空間大 裝修新 房間整潔
Stayed 2 nights in Feb 2023
Response from joy on Mar 4, 2023
感谢您的入住及认可,我们一定会继续努力做到更好。“店如归家,房做知己答”。天南地北客,亲如一家人,我们把每一位客人当成自己的家人,在罗湖木棉花酒店期盼着您再次回家。

10/10 Excellent

Marek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Wonderfull hotel in center of Shenzen. Close to CC . Breakfast OK ( as in China ) Brand new very comfortable, clean.
Stayed 1 night in Jan 2020

10/10 Excellent

hokman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Kin fung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間舒適
Stayed 2 nights in Dec 2019

8/10 Good

Ka Lun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Ho, Hong kong

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店外觀和內部裝修遠比想像中好，但浸浴缸泛黃，有头髪，清潔度扣少少分。但房間整體乾淨，冇異味。值得一讚。
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Mengyuan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好的飯店，舒適漂亮，出大門就是地鐵站鹿丹村C出口，離萬象城也很近逛逛吃東西都很方便，以後到深圳還會選擇木棉花
Stayed 1 night in Nov 2019

10/10 Excellent

Woonam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
デポジット2重で取られてしまったと投稿ましたが、 そのあと直ぐにスタッフの方が丁寧に迅速に対応して返金手続きしてくれて、言葉が喋れなくても不安なく過ごせました。 ありがとうございます。
Stayed 3 nights in Nov 2019

10/10 Excellent

Wing Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好。
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning breakfast is fantastic. The room facilities are very high tech and innovative.
Stayed 2 nights in May 2019