Denensis Suite | Individually decorated, individually furnished, desk, iron/ironing board
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Reviews of The Lion Hotel Shrewsbury

3 out of 5
The Lion Hotel Shrewsbury
Wyle Cop, Shrewsbury, England

Reviews

7.8

Good

Rating 10 - Excellent. 231 out of 790 reviews" "
Rating 8 - Good. 334 out of 790 reviews" "
Rating 6 - Okay. 152 out of 790 reviews" "
Rating 4 - Poor. 52 out of 790 reviews" "
Rating 2 - Terrible. 21 out of 790 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Linda

Stayed 3 nights in Sep 2022

10/10 Excellent

mark

Stayed 1 night in Oct 2022

10/10 Excellent

Gwen

Stayed 1 night in Oct 2022

8/10 Good

Sally

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

8/10 Good

Gwen

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Faded Grandeur and Staffing Issues
Location wise the hotel is ideally situated in the centre of town and has its own car park. The car park is tight to navigate, however any vaguely competent driver will be able to cope with it. The hotel certainly is in need of some sprucing up, the decor and furniture (with the exception of the bed) look like they've been there since the 80s or 90s. There were shoddy repair jobs on the bath/shower with excessive sealant bunged on, and the laminate on the bathroom mirror frame had mostly peeled off revealing the fibreboard beneath. The bed seemed fairly new and was comfy enough though. My main issue was with the levels of staffing. When I arrived, there was no-one on reception. I eventually found a young lady working the bar who was covering reception for someone else who was on break. Unfortunately, as the bar was so busy, I ended up having to wait around 20 minutes until her colleague came back from his break. My overall feeling was that the stay was not worth what I paid for it
Stayed 3 nights in Sep 2022

8/10 Good

PEGGY

Stayed 1 night in Sep 2022

2/10 Terrible

ALYSON

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Marie

Dated
Stayed 1 night in Sep 2022

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lion Hotel Shrewsbury Excellent
Stayed for 2 nights with my brother both of us had comfy bed, they room was a good size and very clean the amenities were good, shower was nice and hot and easy to use, we had breakfast each morning and in the main it was decent although I didn’t like the sausage just not to my taste but that’s down to me overall the cooked breakfast was nice, and there was a good choice of other breakfast products on offer, cereals fruits breads etc Overall a good stay and would definitely go back again Sam on reception was very helpful and pleasant to talk to
Stayed 1 night in Sep 2022

8/10 Good

Jeff

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We loved our stay. Hotel is in an excellent location. Staff are lovely. Nice clean comfortable bed and decent size room. Breakfast was nice. We’ll book again
Stayed 2 nights in Sep 2022

10/10 Excellent

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Christine, wirral

Traveled with partner
Liked: Cleanliness, staff & service
fab building loads of history Needs a lot of updating Excellent town position Car parking available but at small charge 3 floors but note there isn't a working lift it needs money spent to up date it And from what the staff say the owner doesn't want to fork out any money , same with the thread bare carpets Held to gether with masking tape ! Staff are excellent couldnt fault them at all. We had breakfast Charge of £10 which was reasonable. If your room is facing the main road front of the building be prepared for noise all night long cars & people Rooms are comfy
Stayed 2 nights in Sep 2022

6/10 Okay

dan

Disliked: Staff & service
would not stay again
rude staff on night porter duty Tired and shabby hotel, but clean disappointing room facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Adrian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Olga

Stayed 1 night in Aug 2022

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Rooms were spacious, comfy and clean. Furniture was old with signs of wear but comfy and adequate - wouldnt expect new or modern in such an old & quaint hotel. The ensuite bathroom was ok - fit for purpose but really in need of updating. We didnt have breakfast as we'd made arrangements to meet friends but when we walked past the restaurant it looked lovely. Parking was difficult - very few spaces. Had to park in overflow car park where some are reserved for local residents but the signage does not make this clear. I unwittingly parked in a residents space and had a curt note left on my car - dont blame them but really was not intentional. Would definately stay here again.
Stayed 1 night in Aug 2022

8/10 Good

Bernard

Stayed 2 nights in Aug 2022

6/10 Okay

Linda

Liked: Cleanliness
Disliked: Staff & service
One night stay.
Hotel very tired looking as so many hotels are these days. Charged for 2 days parking even though we only stayed one night. I did phone to check that we could park the car early but was not told that I would be charged extra. Reception staff didn't seem to know what they were doing. Think they had a trainee. Car park very congested, very thankful we only have a small car. Wouldn't like to have attempted to park a family car there.
Stayed 1 night in Aug 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

6/10 Okay

Duncan

Liked: Staff & service, room comfort
Couldn’t find our booking when we arrived ! Thankfully hotel wasn’t full otherwise don’t know what would of happened
Stayed 1 night in Jul 2022

8/10 Good

Ann

Liked: Staff & service
Disliked: Property conditions & facilities
Staff were really good. Very nice breakfast. The hotel is old so obviously the floors are creaky but they are very uneven in the bedrooms. Room could do with a facelift. Very dated. Nothing new flooring and wallpaper wouldn’t fix
Stayed 1 night in Jul 2022

10/10 Excellent

John

Stayed 1 night in Jul 2022

4/10 Poor

Matthew

Stayed 1 night in Jul 2022

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service
Good position and good parking. Could do with a lift for us oldies.
Stayed 1 night in Jul 2022

4/10 Poor

George

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cant recommend it I'm afraid
Hotel was very tatty and no A/C. I phoned ahead and was assured that they had fans. When we arrived no fans were available (hottest night on record!). The "car park" was OK for a 16th century coach and a couple of horses but was very tight for a modern car, we ended up parking on the street. It wasnt dear so I suppose you get what you pay for. The staff, however were very friendly. We didnt stay for breakfast. To hot!
Stayed 1 night in Jul 2022

8/10 Good

N

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Craig

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old character building but lovely and comfy. Staff were amazing - will definitely be back.
Stayed 1 night in Jul 2022

8/10 Good

Alan

Stayed 1 night in Jul 2022

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fine but not great. Definitely felt old, though fits with the area. Service was good but the food in the restaurant was not great. WiFi was terrible.
Stayed 1 night in May 2022

6/10 Okay

John

Our first allocated bedroom had a non-flushing bathroom
Stayed 7 nights in Jul 2022

6/10 Okay

Martin

Traveled with partner
Disliked: Amenities, property conditions & facilities
The property and facilifies are very old and charming but are in dire need of a makeover to bring them all up to 21st century standards. It cannot confuse quaint and 'olde England' with tatty and run down
Stayed 2 nights in Jul 2022

10/10 Excellent

Nigel

Stayed 4 nights in Jul 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Comfortable for an overnight a bit dated but you would expect that in a hotel of its age
Stayed 1 night in Jul 2022

8/10 Good

Carolyn, Tempe

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

John

Stayed 1 night in Jun 2022

8/10 Good

Chris

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Heather

Stayed 1 night in Jun 2022

10/10 Excellent

Luke

Traveled with partner
No complaints, nice room
Stayed 1 night in Jun 2022

6/10 Okay

Richard

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is in great location...period character hotel...however extremely tired and in need of attention. Fabric and furnishings frayed and dirty...flooring ..torn..taped ..worn and dirty. Staff were very pleasant.
Stayed 2 nights in Jun 2022
Response from Reception on Jun 21, 2022
Dear Richard Thank you for your review following your stay with us. It's good to hear what our guest think about our team and the facilities we offer which are fed back and used for training and improvements purposes. All feedback is very important to us and I thank you once again for your comments. Kind Regards

8/10 Good

Julia

Liked: Cleanliness
Stayed 2 nights in Jun 2022

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly reception. Bit disappointed at breakfast as no tables ready and had to wait several minutes holding our juice and coffee before we were seated.
Stayed 1 night in Jun 2022

4/10 Poor

Matthew

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poorly maintained, old and dated hotel. Breakfast is worth £10. There is a lot better hotels in the area and better price
Stayed 2 nights in Jun 2022

6/10 Okay

Kevin

Stayed 1 night in Jun 2022

2/10 Terrible

Andrea

Disliked: Cleanliness, property conditions & facilities, room comfort
Dreadfully run down. Staff helpful but it saddens us to see it’s dreadful demise. Could not stay
Stayed 2 nights in Jun 2022

2/10 Terrible

catherine

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Marilyn

Liked: Staff & service
Disliked: Property conditions & facilities
Somewhat faded
We stayed at this hotel many years ago snd really it had hardly changed. In fact it seemed very faded and in need of a refurb. Stained, old frayed carpets and torn curtains in our room and only one chair with rather greasy arms. Far from spotless cutlery and crockery at breakfast and covers needed over items in the breakfast cutlery. Staff were polite and friendly though and beds clean and comfortable.
Stayed 2 nights in May 2022
Response from Reception on Jun 21, 2022
Dear Marilyn Thank you for your review following your stay with us. It's good to hear what our guest think about our team and the facilities we offer which are fed back and used for training and improvements purposes. All feedback is very important to us and I thank you once again for your comments. Kind Regards