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Reviews of Palm Garden Lodge

2 out of 5
Palm Garden Lodge
Ta Poul Village, Svay Dangkum, No. 132, St. Tepvong, Next to Phsar Gné, Siem Reap

Reviews

6.4
Rating 10 - Excellent. 39 out of 182 reviews" "
Rating 8 - Good. 50 out of 182 reviews" "
Rating 6 - Okay. 39 out of 182 reviews" "
Rating 4 - Poor. 23 out of 182 reviews" "
Rating 2 - Terrible. 31 out of 182 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

2.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service
AVOID STAYING HERE!! I got stolen all my cash from my room, where only me and my partner were staying and was locked at all times. Staff won’t take responsibility, even though they are the only ones with access to the rooms when locked. Worst experience so far regarding accomodation.
Stayed 2 nights in Feb 2019
Response from Palm Garden Lodge on Feb 28, 2019
Dear Value guests/Visitors, We are so unhappy while we see this bad reviews or terrible problems on our hostel. We would like to say sorry for everything during your staying with us. Our rooms, bathroom, place are bad or not clean and not comfortable, we accept on it, we know already, we are not 5 stars hostel, so we cannot provide excellent service and perfect stay to travelers. Anyway If you stay at 5 stars hotel or 10 stars hotel, you know, all your money in your hand or in your pocket, no one know how much you have, and you must take care it by yourself to be safe. And all the hotels, hostels and guesthouses, they will provide free SAFETY BOX SERVICE at reception, Why you do not keep it there? If you do not keep there (at reception) 100%, all hotels, hostels, guesthouses do not response about this problem. Please ask all hotels, hostels, guesthouses while you’re traveling and check-in in the world or Southeast Asia.

2/10 Terrible

Jin, Siem Reap

Disliked: Cleanliness, property conditions & facilities, room comfort
The staff werr great BUT FOR TWO NIGHT'S MY WINDOW WAS OPEN. IT HAS THE WOODEN FRAME TO BLOCK ANYTHING FROM PASSING. FIRST NIGHT I SAW MY CURTAIN TAKEN THROUGH.SECOND NIGHT SOMEONE TRIED STEALING MY BAG. ITS 12AM AND I WILL NOT SLEEP. SCARED OF LEAVING INCASE SOMEOJENIS WATCHING. NO HOTEL STAFF AROUND
Stayed 2 nights in Oct 2018
Response from Leng on Nov 15, 2018
Thank for taking your time to provide us about your advice, We will check and try our best to upgrade about things. Please have a nice trip to you.

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, room comfort
Very good for price. A bit from town
Stayed 2 nights in Oct 2018
Response from Leng on Nov 15, 2018
Warm greeting from Palm Garden Lodge, Super Wonderful for your detail review that you having shared of your experience at Palm Garden Lodge. We are delighted that you much enjoyed our accommodation, our location, tours, our family and staff. Thank for your feedback and your loyalty are well appreciated. We can't wait to welcome you back home soon! My Best regards, Palm Garden Lodge

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed and loved my stay in this hostel during my travelling in Siem Reap. The atmosphere was great for relaxing with free coffee and tea 24 hours at the restaurant in front of the hostel. The rooms were clean and comfortable. The staff was welcoming, friendly and helpful, they kept and cared for me like their family. The Angkor Wat tours and bus tickets arranged from the hostel were wonderful and cheap price. Really great location, so closed to markets, banks, restaurants and Pub Street. I will recommend this place to my family, friends and travelers in the world.
Stayed 1 night in Jul 2018
Response from Leng on Sep 10, 2018
Thank you so much for your great review. Please have a good luck with you and your family.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at this hostel for two nights. Really great place to stay for visiting Angkor Wat and other temples. The hostel is in a great location, just a short walk from Central Market, Night Market, restaurants and Pub Street area. Very clean and comfortable rooms. The staff is so kind, polite, friendly and helpful, they help to arrange a bus ticket to Bangkok, Angkor Wat Tours and Floating Village with reasonable price. The hostel also provide free bus or airport pickup, free breakfast, coffee, tea and Wifi. Very great value for the money. Strongly recommend this hostel to all budget travelers.
Stayed 1 night in Jul 2018
Response from Leng on Sep 10, 2018
Thank you!! We hope that, we can see you next holiday. All the best for your trip and your family.

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Nice hotel
Nice stay but need some maintainces on the room and bath room overall is good
Stayed 6 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived in this place in the raining season as low season as well. I get a very cheap price. But I want to say, the service is super excellent. All the people are polite, kind, helpful and friendly. You can get almost everything you want. Free good breakfast, free pickup service, nice sleep, clean room, great location. I loved this place. If I return to Siem Reap again, I will choose this hostel again. And I will recommend to my friends and travellers.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely homestay in Siem Reap!
I loved this place so much during travelling around Southeast Asia. I send an email ahead for a free pick-up from the airport, They helped arrange on for me, the front desk staff arranged an English Speaking tour guide with tuk-tuk for the Temples of Angkor Wat, was very cheap price. My room was large, clean, and air conditioning worked well with free wifi. Free Safe deposit box at the reception 24 hours, free coffee, tea and breakfast were wonderful. Great location for walking distance to Night Market, bars and restaurants. The hostel is a great value for the money. Strongly recommended!!
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hostel with lowest price!!
This place provided me with such a warm welcoming to Siem Reap, all of the staff are extremely helpful and informative, excellent service, and really reasonable prices. The rooms were clean and comfortable. This hostel is centrally located, within a very short walk to the night market, old market, pub street, super markets, banks etc. however, it remains peaceful and quite during the night and in mornings. This hostel, for me, was the perfect place. The owner is a young Khmer lady and she has an amazing story to tell, this is a locally owned family run buisness. The experience was so authentic and pleasant. Every guest I spoke with was also very pleased with their stay here. I would highly recommend a stay here to anyone.
Stayed 1 night in Jun 2018

8/10 Good

SGM Hugh

Liked: Cleanliness, staff & service, room comfort
quiet Hotel
It was a nice little hotel rooms at everything that I need it had nice beds that was clean shower toilet have a safe for use on request it's not far from Pub Street. 15 minute walk you can catch the truck truck for about a dollar the pub Street or the Night Market I said it's a very nice hotel people are friendly and very accommodating have a good say
Stayed 1 night in May 2018

10/10 Excellent

Jenfer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This guesthouse is an excellent place for its ambience, very friendly and helpful staff and for its cleanliness. It's located near Central Market, Old Market, Night Market, Pub Street and, making it a convenient option for shopping, eating and easy to night party at Funky Flashpackers. They have free Wifi 24hours, breakfast, tea and coffee 24 hours, also free 24 hours safety box at the reception, so we can have peace of mind regarding your valuables. The rooms are large and cozy enough. The staff make you feel at home with their ever friendly and warm smiles. They arrange your tuk tuk travels as well and our tuk tuk driver was a very patient, sweet person, and cheap price. Overall our stay here was perfect. We would definitely go back again and recommend to travelers.
Stayed 1 night in May 2018
Response from Palm Garden Lodge on May 18, 2018
Warm greeting from Palm Garden Lodge!! Thank you for having shared your delightful experience with fellow EXPEDIA community. It's an absolutely surprised to receive your heartfelt feedback of your recent stay at Palm Garden Lodge. We were extremely delighted to note that you liked and loved our clean rooms, our perfect location, our food, our tour arrangement, our services as motor rental, laundry, bus tickets…and the wonderful hospitality of our team. Please have a safe travels! Sam Nang La’or : Good luck!! Palm Garden Lodge

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Palm Garden Lodge on May 18, 2018
Warm greeting from Palm Garden Lodge, Super Great for your detail review that you having shared of your experience at Palm Garden Lodge. We are delighted that you much enjoyed our accommodation, our location, tours, our family and staff. Your feedback and your loyalty are well appreciated. We can't wait to welcome you back home soon! My Best wishes, Palm Garden Lodge

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money, Great location!
We stayed at this place for three nights during our trip in Southeast Asia. The location is great, short walk to the center of town and places to eat and drink. The rooms are simple, but very clean and have air con and a fan. The staffs were very friendly, polite and helpful. When considering this place you have to remember that it is only US$6 per night, I have no problems giving 5 stars based on what I get for the money. Breakfast, tea and coffeed were included, and there are free bananas to help yourself to all day. We also had a pick up at the airport included in out rate. The guy was there, nice and visible and it was a great way to start the holiday riding in a tuk tuk into town. We loved here, and Thank for all. Highly recommend.
Stayed 1 night in May 2018
Response from Palm Garden Lodge on May 17, 2018
Warm greeting from Palm Garden Lodge, Super Great for your detail review that you having shared of your experience at Palm Garden Lodge. We are delighted that you much enjoyed our accommodation, our location, tours, our family and staff. Your feedback and your loyalty are well appreciated. We can't wait to welcome you back home soon! My Best wishes, Palm Garden Lodge

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Palm Garden Lodge on Dec 12, 2018
Thanks for your time to share your great experience of your recent stay with us on EXPEDIA while you are here to visit Cambodia, Kingdom of wonder. We are delighted to read that you had incredible time with us.Please don't hesitate to stay at Palm Garden Lodge, we are waiting for you with our heartfelt smile! 1. Free pick-up service at airport/bus station/ferry dock 2. Free welcome drink and towel when you arrive 3. Free breakfast from 07:30 AM to 10:00 AM 4. Free coffee, tea and bananas anytime at the restaurant 5. Free Wi-Fi all room and public area 6. Free photocopy and printing 7. Free Temple /City Map / Free General Information 8. Free local calling phone (Smart and Cellcard network) 9. Free postcard delivery 10. Free Smile from our entire staff 11. Bus/Boat/Taxi /Visa, and others, arrangement to anywhere else out of SiemReap 12. Tour to Temple/City/ local / countryside with local house attractions arrangement My Best Wishes, Palm Garden Lodge

2/10 Terrible

k, Chicago

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camera and cables were stolen from my locked room by the hotel staff. All of the items were on my bedside table.The tourist police said this is the third similar complaint about this lodge in the last 6 weeks. All of the rooms were locked and things were stolen while guests were out. There is no daily housekeeping, so there is no need for them to enter at all. They also have bed bugs if the theft doesn't concern you.
Stayed 4 nights in Mar 2018
Response from Palm Garden Lodge on May 21, 2018
Dear Value guests/Visitors, We are so unhappy while we see this bad review or terrible problem on our hostel. We would like to say sorry for everything during your staying with us. NOW WE SHOULD FIND OUT TOGETHER. Every value guests arrive in our place, we always tell them or provide some information at our place, especially SAFETY BOX SERVICE, we have free and accept 24 hours. Anyway we help them to Police Office to analyze about this thing, and police say that, Why can you know the staff (receptionist) in the hostel? Do you know their face or see their face? And they said NO and NO. Please all value guests/visitors help to analyze this thing. If they/you have money, why do they/you DO NOT KEEP with us (receptionist) to be safe while you know all information? If they/you lose will pay 100% you back. But you always keep by yourself, to go anywhere, and sometime got drunks, and lose somewhere and finish their/your budget with something. And then everything fall down or look down the mistake to the hostel and will got money back, or need offer free staying, free lunch/dinner time, or free bus ticket to somewhere. Maybe all of these are reason. We knew this rule, while we went to the police office last month. They always use the same style and same story. However these are not all travelers. Totally, Value guests still Value guests.

6/10 Okay

Petr, Hong Kong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Siem Riep
Over all the trip was great but is was nothing to do with the hotel. Didn’t get collected from hotel at the airport as requested and paid for. On arrival room not ready. Room dark and smelly. On departure pick up not organise on time and issue with payment even it should be paid for. Not going to return to same facility.
Stayed 3 nights in Feb 2018

8/10 Good

Joshua

Liked: Staff & service, room comfort
The Palm Garden Lodge was just fine! My partner and I stayed four nights in February 2018. It wasn't quite like the pictures but the room was huge. The staff were friendly and the common seating area was nice to have. The breakfast was good considering it was free. You get a choice of two eggs scrambled, fried, or omelette style with two pieces of white toast. Our bathroom didn't have walls that went all the way to the ceiling in our room so If privacy from your room mate is very important to you, you might not like that.
Stayed 4 nights in Feb 2018

2/10 Terrible

Monika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
For the pice we paid, we didn't expect too much. However, what we saw after we entered the room was beyond belief. Filth everywhere! The bathroom looked like it hadn't been cleaned for weeks. The toilet and sink being the areas of main concern. The bedroom wall was covered with unidentifiable stains. The curtains were very dirty. Big pockets of dirt in corners if the room. The services and amenities advertised were not provided. For example, no daily housekeeping, minibar, free bottles of water, bathrobes or slippers. Concierge services??? Only one member of staff had a very basic English comprehension. Even 'so called' manager did not speak any English. It made it difficult to organise any sort of tours or bike rentals that the reception advertise. When we tried to enquire, we were told to find them 'in the street'. Same rule applied to the laundry. Basically the most common answer you got was 'I don't know'. In eleven years travelling in Asia, this was by far the worst place we stayed in and I don't think it's good enough to be advertised on hotels.com. Unfortunately, due to our travel arrangements, we did not have the flexibility to change for an alternative accommodation.
Stayed 4 nights in Jan 2018

6/10 Okay

Lynn, USA

Disliked: Cleanliness
Great value
Private room/bathroom, great wifi, and a nice breakfast make this place a great value. The shower is cold and the look of the room and the bathroom are old and rusted. For example, the toilet looks dirty, but it is just rust in the bowl. If you are staying for a couple of days, you can have your room cleaned by request. I am a budget traveler and found this place to be a pleasing option for the area. There are local food stall options and small stores for buying water and snacks just outside the door of the hotel. There are 2 supermarkets 10 minutes (walking) from the hotel. The big night market and pub street is a 15-20 minute walk away. Tuk-tuk drivers, bike hires, and tour operators are just outside of the hotel. Also, hot water is always available (great for making hot drinks/soups/oatmeal). I would only recommend this place to those who are true budget travelers/ backpackers. Lastly, this place is relaxing and not too noisy, like some hostels or places that blast music all day.
Stayed 3 nights in Dec 2017

8/10 Good

Josh

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
it's what your pay for
It was a lovely place. Staff were friendly and helpful. The breakfast was toast and eggs to order. The people never actually changed the bedding or pillow cases. They gave you fresh towels and put the sheet back on your bed nicely and called it clean. The water had a very metallic smell and the shower was cold. But for what you pay for it was very worth it. The night market was minutes away by walking. Mosquitoes get terrible at night tho.
Stayed 4 nights in Jul 2017
Warm greeting from Palm Garden Lodge! It was an honor and valuable occasion to accommodate you in our property, Thanks for your time to share your great experience of your recent stay with us on HOSTELWORLD while you are here to visit Cambodia, Kingdom of wonder. We are delighted to read that you had incredible time with us. Your review could mean enough to us and we really appreciated your singing the praises of the utmost hospitality delivered by our local Khmer team here. Please don't hesitate to stay at Palm Garden Lodge, we are waiting for you with our heartfelt smile! 1. Free pick-up service at airport/bus station/ferry dock 2. Free welcome drink and towel when you arrive 3. Free breakfast from 07:30 AM to 10:00 AM 4. Free coffee, tea and bananas anytime at the restaurant 5. Free Wi-Fi all room and public area 6. Free photocopy and printing 7. Free Temple /City Map / Free General Information 8. Free local calling phone (Smart and Cellcard network) 9. Free postcard delivery 10. Free Smile from our entire staff 11. Bus/Boat/Taxi /Visa, and others, arrangement to anywhere else out of SiemReap 12. Tour to Temple/City/ local / countryside with local house attractions arrangement 13. Bicycle hire available anytime for 1 USD per day 14. Laundry service for 1 USD/KG 15. Others entertainments arrangement as Phare The Cambodian Circus, National Museum, Royal palace, Traditional Apsara dancing show, orphanages, The smile of Angkor Visit, House Riding, Major pagoda.., Artisan Angkor, The flight of gibbon ,Cooking class lesson ,Quad Bike tour and Tonle Sap Lake 17. Security for your safety in 24 Hours 18. More and more reliable services My Best Wishes, Palm Garden Lodge

10/10 Excellent

Henni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
We stayed in Palm Garden logde for 3 nights and our stay was overall pleasant. The staff was so friendly and helpful, we got our angkor tours via them and everything worked out perfectly. The free breakfast was also really good. Room was okay, aircon ok also. The situation was good. No complaints. We can definitely recommend!
Stayed 4 nights in Jun 2017

4/10 Poor

Gemma, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
okay for money
for the price it's exactly what you expect. I wouldn't stay here if we were there for a longer time, overall you pay for what you get

8/10 Good

alan, victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
june stay
nice clean central hotel. Friendly helpful staff who enjoyed a laugh.. Thhis hotel is a nice walk to all facilities , and has transport readily available if you do not wish to walk. easy and trouble free check in. Helpful and supportive check out. Quiet hotel, Air conditioned,, tv and WiFi available
comftable
peaceful

10/10 Excellent

Nasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staffs and Great staying!!!
We stayed 5 nights in here, the service in this hotel is very good, thumbs up! We arrived around 5:30am, picked up at the bus station for free, and was checked in immediately after our arrival regardless of the 2pm check in rule. We had breakfast in their restaurant on our first day and the food is free and very good. The room is adequate and comfortable sleep. One more thing, our flight back to Bangkok is at night and we were asked to check out early because they were fully booked, however we were also offered a room to freshen up before our flight since we came on a tour that day. Thank for your good services!!!

8/10 Good

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for holiday!!!
From the moment to checking in to checking out the service was consistently excellent. The free tuk tuk pick up from the airport was a nice touch as was the free massage that we had at the end of our 2 day temple visit, by then we needed it! We have travelled far and wide and stayed in a wide assortment of top end and budget accommodation but never have we received such great genuine care from staff, well done, you are all a credit to your employer, great value for money. Thanks again!!!

10/10 Excellent

Smith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs and great stay in Cambodia!!
I had a wonderful and memorable staying at this lodge. The warmth, friendliness and attentiveness of the staff here made us feel like being treated as royalty. A special thank you to Sreay Na and Aya.

8/10 Good

Thelma, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comforts of a normal way of life.....
It was great... total comfort and convenience but most of all, the staff were all so nice and warm. they did their best to accommodate us with their limited english. It was fun. It would be nice if they also get brochures of various institutions, cultural areas, restos for easy reference of their guests. The availability of the tuk-tuk meant a lot to us... Riding the tuk-tuk.. breathing fresh air and appreciating nature, seeing local folks do their normal chores were among the memorable things i have of siem reap.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good experience
Arrived at hotel, the twin room we booked wasn't available and we were offered a double for 1 night with promise of twin room the next day. Room had filthy bathroom and sheets looked like they had been used, and we both couldn't stop itching. Decided to leave and was told no refunds for any of the other 3 nights we had booked, even though what we booked we did not get. Staff were polite and tried their best. But wasn't worth the unpleasantness of the room, and we left.

6/10 Okay

Jo-Anne, Canada

Ok stay
Good for a one or two night stay. Cost $2 to go to Pub Street so that can add up if you do that a couple times a day. There wasn't any entertainment or eateries close by.

2/10 Terrible

Ray, Sg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Terribly disappointed. Paid for 3 nights and thought I had gotten a real bargain. But I was wrong. First, check in room given was only ready a few hours after stated time, followed by no water in the initial room given. Had to request for a place with running water although clearly that room looks way cheaper than the one I booked (no TV etc.) Could not sleep at all for the first 2 nights, the place was very noisy. If you love noise, this is the best place for you. There was clearly communication breakdown so I just left after 2 nights and went to a place at 5 times the cost. And thankfully I was able to get a good rest. The trouble to deal with this last minute was really a pain but it would be a good lesson learnt. If you just wanna explore Siem Reap on a budget, do not mind having no showers, love the loud noise at night while trying to get some sleep on a hard bed. You've got it!

8/10 Good

Cristina, San Francisco

Liked: Staff & service, property conditions & facilities, room comfort
I LOVED this place, but...
I absolutely LOVED Palm Garden Lodge. The staff were so kind and helpful. The free breakfast was delicious and filling (eggs and toast or noodle soup with egg), coffee and tea were available all day, and the courtyard is breezy, and social. Unfortunately, my husband got devoured by BEDBUGS one night. We were in two, different rooms during our stay, and in both rooms slept in separate beds because they only had twin rooms available. Anyway, that's how I know it was Palm Garden because he got bitten and I didn't, not once. Honestly, I would stay here again, I would just take care to carefully inspect the bed, frame, bedding and environs. Otherwise, I would have given this place a perfect score!

8/10 Good

ng, kuala lumpur malaysia

Liked: Cleanliness, staff & service, room comfort
nice hotel walking distance to night market.
tour service available at reception. friendly staff although comunication is quite difficult, but still manageable.

4/10 Poor

steve, kent uk

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
dirty room
upon arrival room was very dirty shower had brown stains all over it so did beday the curtains were covered in filthy stains nowhere to hang my clothes at all.2 desks in room both were broken..walls needed repainting no fire escape as metal grilles on window..tv was old but lots of channels which was a plus.there was also construction work going on behind this place so noise from that 7 days a week i stayed end of oct 2015
minging
stained toilet could not get rid
filthy curtains
brown water coming from shower head

8/10 Good

Renee, Brisbane, Australia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat, Clean and Cheap.
This was a neat, clean hotel that was good value for the money. They are obvioulsy trying to slowly modernise the rooms and exterior. The sheets were of good quality as were the towels. The people and service friendly. I would happily stay there with my two sons again for the cheap and clean getaway.

10/10 Excellent

Gucci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great staffs!!
I stayed for 4 nights. PGL is an oasis of calm in amongst the madness of Siem Reap. The staffs are amongst the friendliest people we have come across, gave great advice and never failed to impress us with their eagerness to help us whenever possible. They always make cheap price for us. I hope to come back one day. This lodge is amazing place to stay in Siem Reap.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staying with low price!!
This place is fantastic for its price, and a great place to stay for a first-time trip to Siem Reap, Cambodia. Everyone was friendly, helpful and nice. They provide you with all the necessary services you need for your entire itinerary: car and tuk tuk arrangements with low price, free printing, free wifi, free breakfast and hot tea/coffee 24 hours. The rooms were nice and clean. Good value for the money.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Review of hotel
I enjoyed my stay. However I am hesitant to suggest this hotel to others. I had a bad incident with a tuk tuk driver on the hotels property and they did nothing about it. I even ask them to call the police and no one still took any action. Other than that and the many beggars in the area I enjoyed my stay at the hotel.

6/10 Okay

Dean, UK

Disliked: Staff & service, property conditions & facilities
Hotel wasn't that important.
The hotel was ok staff not very welcoming though, managed to keep your room clean. Bed was fine. Tuk Tuks available at the reception but we used someone outside who could talk English I don't think they were to happy. Breakfast was ok and we always ate outside of the hotel for lunch and dinner because of our excursions.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“Excellent value for money, great staffs”
Service here was fantastic, a wonderful place to stay with low price with free great breakfast, wifi and airport drop off. All staffs were so friendly. Cheap price for Angkor trip, only $10 per day. Nice greetings from Malaysia.

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“Nice budget guesthouse”
I stayed at this guesthouse with my wife, we had a wonderful experience at this guesthouse. The rooms were spotless, the price was right, and the staff went out of their way to ensure that our stay was an enjoyable one. The owners were so friendly and helpful. I would recommend this guesthouse to all my friends and family.

8/10 Good

Veren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“Cheap price and a real hidden gem”
I stayed for 3 nights in here, it’s not the best one, but it’s good enough for money payment. Service here was fantastic, we had a few issues with our Vietnamese visa's the staff here helped us out no end without any pressure to buy anything. The room was clean and tidy. Best thing was free pickup form the port, and the boat delayed from afternoon until evening, but the driver still waited to pick us up. We got Mr.Chea as our Tuk Tuk driver, who was awesome, very nice man. In general I would highly recommend to all travelers.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“Great value with the best staff”
Recommended by a friend, I booked ahead of time and friendly staffs reply the email and arranged for a tuk tuk to pick me up at the airport for free. The staffs are excellent, arranging a tuktuk driver to take me to the temples the next day (and a cheap one too- not once did they overcharge). The free breakfast was delicious and coffee/tea 24 hours. The rooms are very spacious and clean. STAY HERE! It is such good value and the staffs are the best example of Khmer kindness and hospitality.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not 5 stars, but great enough!!
My stay at this guesthouse was amazing. The staff was amazing from the moment, we were picked up at the airport by tuktuk with driver Mr.Ya, all the way till the time we left. The owner helped us to organize our itinerary and Mr.Ya showed us all of the sights at what I imagine to have been the best time for each place. The whole experience was out of this world. I wish, I could have stayed longer and I would definitely return to the this guesthouse again.

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“Great Homestay in Siem Reap”
We arrived late evening and our free airport pick up (tuktuk) was already available with Mr. Vung, the assigned friendly driver, holding a welcome sign. It took around 15 minutes to get to guesthouse from Siem Reap Airport. LOCATION: It’s in an inner most part of a street adjacent to the main road where Pub Street and Night Market are located. It is relatively safe to walk at night coming from Pub Street and Night market/souvenir shops. Tuktuk rides are available anywhere in the area but we preferred to walk back. ROOMS: We specifically requested for a room on the ground floor before booking but we still ended up getting a room on the 2nd Floor which is quite a challenge due to a back pain. Stairs are steep and has no elevator. The room we had was Ok and clean, it’s has a lot of traditional Cambodian designs, the beds were comfortable too. (The pictures are accurate) Bathroom is not updated but clean and functional with towels, toothbrush, small toothpaste, liquid soap and shampoo. They change towels and clean the room everyday. Breakfast was great and free. We also arranged our Temple Tour with guesthouse, it’s cheaper than outside. They also arranged an English speaking tour guide for us. Do email them earlier, they have an available itinerary and price for tours and they answer emails quick. People at guesthouse are helpful but make sure you understand each other for special instructions. Wifi is good, nice garden and all the Free stuff are wonderful for the price we paid.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
I had booked this place for four nights, but only stayed one (because we arrived at midnight) and moved to another hotel the next morning. The amenities listed were not offered (slippers, robe, desk, minibar). The room was very hot and stuffy with a ceiling fan that does nothing. No air conditioning. It clearly needs renovation. The pictures are misleading.

6/10 Okay

Yukari, Japan

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff seemed nice at first but...
The staff seemed nice at first but when one of a hotel staff took us for a tuk tuk tour to a full day Angkor Wat, I was appalled how much extra money he wanted make even we are paid a full price for the tour and we are official guests of the hotel. He took us to a breakfast place inside Angkor area because he said "he knows a good place" but it was an over priced place where he could get some commission from. Then he said he wants $5 to visit ONE extra temple. We didn't know the famous temple was not included because it's on the way. We decided to pay, but then he had to go to his evening shift at the hotel and wanted us to stay there not more than an hour. The hotel was okay, hot shower and mosquito nets, free tea and coffee, however, the room was full of ants. I would have rated this place higher,if the hotel didn't act like a tuk tuk driver who wants to rip you off. I consider hotel staff are people who are on the guest side and the hotel is a rip off free zone. But a bike rental, which some site says as free is not, 2.50 USD a day but outside 2 or even 1 USD. It was a big disappointment.

6/10 Okay

SUNIL, London

Liked: Cleanliness, staff & service, room comfort
Good Value for money
Nice cheap hotels £5 a night, 10 minutes walk to the night market and pub street, rooms are ok tons of tv channels, wifi little slow.

6/10 Okay

Linny, Yorkshire

Liked: Cleanliness, staff & service
SHORT STAY IN SIEM REAP
This family run hotel was suggested by my daughter and is more of a backpacker hotel. The staff are warm, friendly and welcoming. There is a free pick up at the hotel by tuktuk which is a great way to start the holiday. For a few dollars a night we had airconditioning, clean towels daily and eggs with fried bread for breakfast. It is a short walk to the restaurants and markets whereas the big chain hotels are some distance out

8/10 Good

Uma, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, Clean, Affordable, Friendly Place
My recent stay here was a very pleasant and back to simplicity experience. Its a simple place with a big room, fan and shower. very affordable and safe location. Only issue i had, the roads were very dusty, but its everywhere due to poor roads and also the heat. Ensure to have face mask, for me the driver was very nice as he will have new mask for me everyday. The Driver speaks very little English but very helpful guy. I had issues with my pick-up service on day of arrival as there was communication issue between the hotel and the arrangement I made with Expedia. Ensure to get confirmation from the hotel directly. nevertheless the airport transfer only cost $7. Room offered didn't have the Water heater and upon request I was changed to the new room the 2nd day. The staffs are very helpful and friendly. Very accommodating to all needs. Overall the place was a good choice and I recommend it for all.

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort