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Reviews of JEN Singapore Tanglin by Shangri-La

4 out of 5
JEN Singapore Tanglin by Shangri-La
1A Cuscaden Road, Singapore

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 1007 reviews" "
Rating 8 - Good. 322 out of 1007 reviews" "
Rating 6 - Okay. 85 out of 1007 reviews" "
Rating 4 - Poor. 39 out of 1007 reviews" "
Rating 2 - Terrible. 23 out of 1007 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret, Christiansted

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the amenities and the convenient location with proximity to Tanglin Mall.
Stayed 4 nights in Apr 2024

10/10 Excellent

Phe Ing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the slipper is not reusable. Slipper should thrown away or let the guest to take it home due to the hygienist. Some people have smell feet or injury in which can transfer the disease. Can the hotel let me know if they throw the slippers away or reused them?
Stayed 2 nights in Apr 2024

8/10 Good

Pauline

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Received a VIP Benefit of upgraded room. Close to transit and mall Very convenient.
Stayed 1 night in Mar 2024

6/10 Okay

Lei

Traveled with family
Liked: Cleanliness, amenities
Very good location near to malls, MRT and downtown area.
Stayed 1 night in Apr 2024

10/10 Excellent

Kristie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Staff was extremely friendly and even offered a birthday gift for celebration. Close to the MRT as well. Clean room and bathroom.

10/10 Excellent

Qiang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room Service are excellent!
Stayed 1 night in Apr 2024

10/10 Excellent

Derek

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very convenient location and exceptionally pleasant and capable staff (especially our room maid).
Stayed 5 nights in Apr 2024

8/10 Good

Jie

Liked: Cleanliness, staff & service
Convenient location
Stayed 6 nights in Mar 2024

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's location (near Orchard Road, the Botanic Garden, Tanglin Mall, and an MRT station) is its biggest asset. But the hotel itself is quite nice as well.
Stayed 4 nights in Mar 2024

8/10 Good

Tin Oi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
helpful staff
Stayed 1 night in Mar 2024

10/10 Excellent

Yathu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a great stay
Stayed 4 nights in Mar 2024

8/10 Good

Tin Oi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is connecting to the mall with a bridge and it only takes 2 mins by walking. There is a supermarket at the mall and some other dining options, which is great. Staffs are helpful in arranging two rooms next to each other so that I can easily looking after my grandparents.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tin Oi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are helpful and responsive
Stayed 3 nights in Mar 2024

8/10 Good

Sylvian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was adequate but pillows were terrible - shower was good. Staff could be friendlier.
Stayed 4 nights in Mar 2024

8/10 Good

Trevor, Brampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little off the beaten path, and not much to do in the immediate area, but rooms are clean and well kept, and the staff are pleasant.
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very close to Gleneagles Hospital where my husband was sent from a cruise ship. I made the arrangements and I was satisfied with the hotel and especially the staff. Tyson and Chona were efficient and caring and made me feel at home. They were "at my service" all the time and ALWAYS WITH A BEAUTIFUL SMILE!
Stayed 1 night in Mar 2024

8/10 Good

siu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel and convenient
Stayed 3 nights in Mar 2024

8/10 Good

Yoke Mui Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Generally a good hotel with friendly staff. Location is good as it has a metro/MRT station just opposite of the hotel main entrance; or a bus to Orchard Road in a nearby bus stop. Safe location. Nice pool.
Stayed 6 nights in Mar 2024

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service
Nice hotel, toilet in gym was cloaked when using it which was a shame.
Stayed 3 nights in Mar 2024

10/10 Excellent

mathews

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place

6/10 Okay

Pratik

Liked: Cleanliness, staff & service, property conditions & facilities
Property is at good location and very convenient for shop around. Well managed but got only disappointed about breakfast options.
Stayed 4 nights in Feb 2024

10/10 Excellent

Valerie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff in all areas
Stayed 5 nights in Feb 2024

10/10 Excellent

ken

Stayed 1 night in Feb 2024

8/10 Good

rhodora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like service, the staff is excellent, very accommodating especially employee named Bayani
Stayed 4 nights in Feb 2024

8/10 Good

Chiayu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. Hotel is clean and quiet.
Stayed 4 nights in Feb 2024

10/10 Excellent

Apryle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Zhi Hao

Stayed 2 nights in Jan 2024

10/10 Excellent

Mohsen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Very quiet, very good service, beautiful pool, wonderful gym, great spa! Highly recommend
Stayed 1 night in Jan 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rolly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome front desk stuff
Stayed 2 nights in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The MTR is right across the street and Orchard Road is a ten minute walk away.
Stayed 5 nights in Jan 2024

10/10 Excellent

Bissondai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall a memorable experience. Jen Hotel was definitely up to expectations.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is truly a 5 Star hotel in a perfect location! Ferry and metro are available within a couple of minutes from the front door! This staff is outstanding and the rooms are opulent and have every convenience available!

2/10 Terrible

Mary

Stayed 3 nights in Jan 2024

10/10 Excellent

RAMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location, lovely clean room and wonderful staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Maria Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr Bayani, at the lobby is truly amazing! He provided great assistance to us while we’re scouting for interesting places to see. He provided guidance on navigating the MRT and gave us good direction on where to go, what to take so we did not get lost and returned safely back to the hotel. Jen is lucky to have him as a staff! Reliable, knowledgeable and efficient!
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great location. It’s located right next to the Orchard Boulevard MRT station and Tanglin Mall. Lots of buses right outside the hotel. Room was not very spacious but did the trick for us, since we were outside most of the day. Did not get bottled water but the bathroom came with purified water, so bring a bottle.
Stayed 3 nights in Dec 2023

6/10 Okay

Wai Man Au

Traveled with family
Liked: Staff & service
Stayed 6 nights in Dec 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and friendly staff
Stayed 1 night in Dec 2023

8/10 Good

Masud

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Surinder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff, kind, ready to listen to issues, all quickly resolved, brilliant facilities, clean and welcoming..
Stayed 8 nights in Sep 2023

10/10 Excellent

MD Rakib

Liked: Cleanliness, staff & service, property conditions & facilities
Very come and quiet. Transportation is excellent
Stayed 4 nights in Dec 2023

10/10 Excellent

Heidi, Paget

Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean rooms and excellent service. Super friendly staff. Highly recommended. Will stay here again if I return to Singapore.
Stayed 2 nights in Dec 2023

2/10 Terrible

Mabel

Stayed 4 nights in Dec 2023

10/10 Excellent

Glen

Stayed 3 nights in Nov 2023