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Reviews of Oasia Residence Singapore

3.5 out of 5
Oasia Residence Singapore
123 West Coast Crescent, Singapore

Reviews

9.4

Exceptional

Rating 10 - Excellent. 21 out of 28 reviews" "
Rating 8 - Good. 5 out of 28 reviews" "
Rating 6 - Okay. 1 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Albert

Traveled with family
Liked: Cleanliness, room comfort
Unhappy about being lied to
The staff was generally helpful and friendly and did the best they could. However, the breakfast situation was woeful... Hotels.com itinerary and listing clearly listed that Daily Breakfast is offered (it still does today). They failed to mention that breakfast is not offered on Saturday, Sundays or Public Holidays. In our 8 night stay, we didn't have breakfast for 3 days. I asked during my stay what the staff can offer, but their hands were tied and can do nothing. I've since been in contact with Hotels.com and the hotel is now telling me that daily breakfast was in fact offered (false statement) and is now blaming me for expecting too much... this was their response "that all guest in Oasia Residence is entitled to continental breakfast, and they will not reject any guest for breakfast and have also confirmed this with the team. Therefore, no compensation can be granted. " As a Gold Member of hotels.com I find this disappointing.
Stayed 8 nights in Dec 2022
Response from Eunice on Jan 25, 2023
Dear Albert,Greetings from Oasia Singapore Residence!Thank you for staying with us and taking the time to share your feedback here.I'm pleased to hear that you enjoyed the service rendered by our friendly and helpful staffs.I trust that you may have missed out on the booking confirmation that our breakfast is on weekdays only except public holidays.Again, we appreciate the sharing of your feedback, and I do hope that we'll have the opportunity to welcome you back in future.Journey Well.Warm regards,Eunice WooResidence Manager

10/10 Excellent

Una

Liked: Room comfort
Great stay
Lived up to our very high expectations
Stayed 17 nights in Sep 2022
Response from Eunice Woo on Oct 13, 2022
Dear Una,Greetings from Oasia Residence Singapore!Thank you for writing us this valuable feedback.We are glad to know that your stay was wonderful and you enjoyed your time here.We wish to have the opportunity to serve you again in near future.Journey Well.Best regards,Eunice WooResidence ManagerOasia Residence Singapore

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 13 nights in Dec 2021
Response from Nancy Zhang Yan on Dec 20, 2021
Dear Guest, Greetings from Oasia Residence Singapore! Thank you for your time to put up the review! Hope we can serve you again in near future and have a good day! Best regards, Nancy Zhang Yan Residence Manager

10/10 Excellent

Tatiana

Traveled with family
Liked: Cleanliness, room comfort
Oasia west coast
Amazing facilities and greatly managed
Stayed 6 nights in Dec 2020
Response from Nancy Zhang Yan on Feb 23, 2021
Dear Tatiana, Greetings from Oasia Residence Singapore! Thank you for taking your time to write us this review. We are delighted to know that you have enjoyed your stay with us and we have met your expectations. Thank you and we wish to have the opportunity to serve you again in near future. Journey Well. Best regards, Nancy Zhang Residence Manager Oasia Residence Singapore

10/10 Excellent

susie, Sydney

Traveled with partner
Liked: Cleanliness, amenities
the amenities are great it was just too far from the train station
Stayed 6 nights in Mar 2020
Response from Nancy Zhang on Apr 7, 2020
Dear susie, Greetings from Oasia Residence Singapore! Thank you for writing us this feedback. We are glad to know that you have enjoyed your stay with us. Thank you for trusting us and we look forward to seeing you again! Best regards Nancy Zhang Residence Manager

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite hotel ever
Everything exceeded our expectations. Very friendly and helpful staff, great breakfast buffets, and exceptional facilities including multiple pools, wonderful exercise room, steam room, rooftop tennis court and more. Close to beautiful parks and convenient shopping. Kith restaurant on-site was very handy. Room was perfect, with kitchen and laundry in the room. Will definitely stay there again.
Stayed 11 nights in Jun 2019
Response from Nancy Zhang on Jul 8, 2019
Dear Peggy, Greetings from Oasia Residence, Singapore! Thank you for writing us this valuable feedback. We are delighted to know that you enjoyed your stay with us and met your expectation. Receiving this positive feedback will definitely motivate our team to do better in our daily operations. Thank you again for the review and we will definitely see you soon. Best regards, Nancy Zhang Residence Manager

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort, 5 stars Service at Oasia Residence
Great hospitality at Oasia Residence! Rooms were big, minimalistic and very clean:) Awesome views of the port!
Stayed 7 nights in May 2019
Response from Nancy Zhang on Nov 6, 2019
Dear Carrie, Greetings from Oasia Residence Singapore! Thank you for your time to share the positive comments and we wish you serve you again in near future. Best regards, Nancy Zhang Residence Manager Oasia Residence Singapore

8/10 Good

Kavita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019
Response from Nancy Zhang on Apr 15, 2019
Dear Kavita, Greetings from Oasia Residence Singapore! Thank you for your valuable time to write us this review. We appreciate for all your support during your stay and we wish to serve you again in near future. Thank you and have a nice day. Best regards, Nancy Zhang Residence Manager Oasia Residence Singapore

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasia Service Apartment
Amazing,excellent service Highly recommended
Stayed 12 nights in Jan 2019
Response from Nancy Zhang on Feb 20, 2019
Dear Guest, Greetings from Oasia Residence Singapore! Thank you for your kind review and it was good to know that your stay has been nice and comfortable. We thank you for the opportunity given to serve you at Oaisa Residence Singapore and wish to welcome you again in the near future. Best Regards, Nancy Zhang Yan Residence Manager Oasia Residence Singapore

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, amenities
This property is not as good as it it appears. The in flat services is nill. I had to find a local store to buy tooth brush and tooth paste, body wash and hand wash etc. I was given some cheap stuff from China it does not qualify to be called a sophisticated Hotel or residence with international guest requirements. If you wish to take this hotel for this cost, it’s much better to take a local hostel instead for much cheaper options. The biggest setback for a business trip guest like me is breakfast where I need to get instant and good to eat food. This hotel says they provide breakfast but I could only see bread, jam and cereals which can be managed by any guest themselves and need to choose a hotel including breakfast. There is no cooked food. Options are less and I had to buy some local vegetables and some breakfast and prepare everyday in the morning. It’s complete waste of time and money. The only thing they can is positive is the mini kitchen. But for business trip guests will find it difficult cause we stay a minimum of one or two weeks and it’s not always possible to cook and eat while we have to concentrate on local transportation issues and office work. This place has no nearest walkable metro train, which is a big setback. Overall I had wasted money for cheap property which brags about a 5 out of 5 rating. Which i feel is not true.
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Exceptional experience!! Highly recommended to anyone visiting Singapore 🇸🇬 the warm hospitality is in abundance and specifically designed for your stay. The beds, shower and location is amazing
Stayed 8 nights in Jan 2019
Response from Nancy Zhang on Jan 28, 2019
Dear Guest, Greetings from Oasia Residence Singapore! Thank you for your time to put up the review about us! It was very nice of you to share your experience about the surrounding, apartments and facilities of our residence. We are delighted to know that you've enjoyed your stay with us. Your feedback will definitely motivate the team to continue working hard to keep up our standard. We wish to have the opportunity to welcome you again in near future. Best regards, Nancy Zhang Yan Residence Manager Oasia Residence Singapore

10/10 Excellent

Chris, Waikanae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why stay in singapore city when you have an excellent place like Oasia 20 mins on the Mrt away.a mall to yourself,great night food stalls,hardly any traffic.staff friendly and helpful.excellent apartment with the benefit of breakfast,pools,spa pools and housekeeping done for you.we will be going back and highly reccomend Oasia.
Stayed 6 nights in Oct 2018
Response from Nancy Zhang on Oct 27, 2018
Dear Chris, Thank you so much for taking the time to write us this great review as well as recommending our residence. The team and I are really glad that you enjoyed the convenience of the location and facilities within our property. We hope to welcome you and family back again. Best regards, Nancy Zhang Yan Residence Manager Oasia Residence Singapore

8/10 Good

Yuchao

Liked: Cleanliness, staff & service, room comfort
Unprofessional service
Toiletries only provided once during my 20-day stay not replenished until the second time requests. This is unprofessional and won’t be stay anymore.
Stayed 19 nights in Aug 2018
Response from Nancy Zhang on Oct 24, 2018
Dear Yuchao, Greetings from Oasia Residence Singapore! Thank you for taking your time to write us this valuable feedback. It is disheartening to learn that your stay experience was not to your expectations. Please accept our sincere apologies for the inconvenience caused. We assure you that your feedback has been taken seriously. We do hope that you will give us another opportunity to regain your confidence in us and be of service to you once again. Best regards, Nancy Zhang Yan Residence Manager Oasia Residence Singapore

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from Nancy Zhang on Oct 24, 2018
Dear Anonymous, Greetings from Oasia Residence Singapore! Thank you for your time to share the positive comments and we wis to serve you again in near future. Best regards, Nancy Zhang Yan Residence Manager Oasia Residence Singapore

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2018
Response from Nancy Zhang on Sep 27, 2018
Dear Kelvin, Greetings from Oasia Residence Singapore! Thank you for your time to share the positive comments and we wish to serve you again in near future. Best regards, Nancy Zhang Residence Manager Oasia Residence Singapore

10/10 Excellent

Sally Lai King

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018
Response from Nancy Zhang on Aug 15, 2018
Dear Sally Lai King, Greetings from Oasia Residence Singapore! Thank you for your time to share the positive comments and we wish serve you again in near future. Best regards, Nancy Zhang Residence Manager Oasia Residence Singapore

10/10 Excellent

Stephen, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional value and friendly atmosphere
After being let down by another hotel. Diana and her team were fantastic and made us feel at home. Plenty of nearby facilities, shopping centres and plenty of excellent restaurants. A bus stop out the front door and never had to wait more than 2-4 minutes for a cab. Had a wonderful stay, clean tidy, professional and more importantly, personable and excellent value for money, you won’t be disappointed.
Stayed 10 nights in Jan 2018
Response from Nancy Zhang on Jan 29, 2018
Dear Mr Stephen,, Thank you so much for taking the time to write us this great review as well as recommending our residence. The team and I are really glad that you and your wife enjoyed the convenience of the location and facilities within our property. It is also heart-warming to know that you and your wife have had a wonderful time staying with us. We hope to welcome you and family back again. Best regards, Nancy Zhang Yan Residence Manager Oasia Residence Singapore

10/10 Excellent

Miki

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Hotel Management on Sep 4, 2023
Dear Miki, Greetings from Oasia Residence Singapore! Thank you for taking the time to leave us this valuable rating .We are glad to know that your stay was wonderful and you enjoyed your time here. We wish to have the opportunity to serve you again in near future. Journey Well. Best regards, Eunice Woo Residence Manager Oasia Residence Singapore

8/10 Good

CO

Stayed 14 nights in Jun 2021
Response from Nancy Zhang Yan on Jul 19, 2021
Dear CO, Greetings from Oasia Residence Singapore! Thank you for your time to share the positive comments and we wish to serve you again in near future. Best regards, Nancy Zhang Residence Manager Oasia Residence Singapore

10/10 Excellent

Sung min

Business traveler
Liked: Cleanliness, room comfort
Stayed 6 nights in Sep 2020
Response from Nancy Zhang Yan on Oct 20, 2020
Dear Sung min, Greetings from Oasia Residence Singapore! Thank you for your time to put up this valuable review! We are delighted that you enjoyed your stay with us and we met your expectation in service and quality. We wish to have the opportunity to serve you again in near future. Journey Well. Best regards, Nancy Zhang Yan Residence Manager Oasia Residence Singapore

10/10 Excellent

Sung min

Business traveler
Liked: Cleanliness, room comfort
Stayed 9 nights in Sep 2020
Response from Nancy Zhang Yan on Sep 22, 2020
Dear Sung min, Greetings from Oasia Residence Singapore! Thank you for your valuable time to write us this review. We appreciate for all your support during your stay & thank you for choosing us. Journey Well. Best regards, Nancy Zhang Yan Residence Manager

10/10 Excellent

Stephane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon accueil et belle residence, studio tres spacieux tout équipé, il manque juste un vrai petit déjeuner qui est déjà complet cela dit.
Stayed 7 nights in Mar 2020
Response from Nancy Zhang on Mar 12, 2020
Dear Stephane, Greetings from Oasia Residence Singapore! Thank you for writing us this valuable feedback. We are delighted to learn that you had pleasant stay with us. Our team will be highly motivated with your kind review and support. We will continue to strive for excellence and make our residence a home away home for all our guest. Hope we can serve you again in near future and have a good day! Journey Well. Best regards, Nancy Zhang Yan

8/10 Good

Ken

Business traveler
Liked: Property conditions & facilities, room comfort
ちょっと割高かと。
週に3回しかベットとタオルの交換がなく、ハブラシについては5日間連泊しましたが一度も補給がなかったのが残念でしたが、部屋は綺麗で落ち着いていました。朝食がもう少し充実していれば最高なのですが、シンプルでした。また交通の便が悪いので、車がないと辛いロケーションです。
Stayed 6 nights in Feb 2020
Response from Nancy Zhang on Feb 17, 2020
Dear Ken, Greetings from Oasia Residence Singapore! We thank you for sharing your experience at Oasia Residence. Your feedback about the breakfast have been raised to our relevant department and we will look into it. We wish to have opportunity to serve you again in near future. Best regards, Nancy Zhang Residence Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from Nancy Zhang on Jan 8, 2020
Dear Traveler, Greetings from Oasia Residence Singapore! Thank you for your time on the review and we wish you had a pleasant stay with us. Our team is looking forward to welcoming you again in near future! Best regards, Nancy Zhang Oasia Residence Singapore

10/10 Excellent

Henry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from Nancy Zhang on Oct 3, 2019
Dear Henry, Greetings from Oasia Residence Singapore! Thank you for your time to put up the review! Hope we can serve you again in near future and have a good day! Best regards, Nancy Zhang Yan Residence Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable
Il faut être familier des bus pour apprécier ce quartier excentré (comptez 50 mn minimum pour rejoindre le centre ville, même si l'itinéraire est intéressant car on traverse tout l'urbanisme singapourien des 50 dernières années) ou avoir envie de verdure (West Coast Park à 2 mn, Bukit Timah à 10 mn en bus). L'avantage de l'éloignement du centre est la taille des studios très spacieux. L'établissement offre un buffet petit-déjeuner en semaine. Il y a deux food-courts super à 5 mn (qui valent largement le Maxwell à mon avis), un grand mall occidental avec toutes les cantines (Subway, Starbucks, Sushi ...), massages et salons de beauté de toutes inspirations, cours de ballet et d'aïkido. La piscine est quasi-olympique, vous disposez aussi de deux bassins-jaccuzzi, d'une grande terrasse bronzette. Le personnel est top sympa et arrangeant.
Stayed 6 nights in Dec 2018
Response from Nancy Zhang on Jan 8, 2019
Dear Guest, Greetings from Oasia Residence Singapore! Thank you for your time to share the positive comments and we wish to serve you again in near future. Best regards, Nancy Zhang Residence Manager Oasia Residence Singapore

10/10 Excellent

Torsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Apr 2018