To start, when I got to my room, the beds didn't have any pillows or blankets, the bathroom didn't have any toilet paper or a place to put the toilet paper. The kitchen area looked like a wrecking crew had been there, the handle for the microwave had been broken off, some of the cabinet drawers were missing and the others were broken. So once seeing this, I asked them to move me to a different room, and they did do that, it was in better shape than the previous room, but still not very clean looking. While they were moving me to a new room, the night manager had his manager on the phone and she wanted to talk to me, she apologized and said she would make sure to take care of me in the morning, well I meet with her and she didn't offer me anything or try to discount the room, so hence the bad review and I definitely will not stay with them again.