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Reviews of Gloria Palace

3.5 out of 5
Gloria Palace
Bulevard Knyaginya Maria Luiza, 20, Sofia, Sofia-city

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 131 reviews" "
Rating 8 - Good. 57 out of 131 reviews" "
Rating 6 - Okay. 39 out of 131 reviews" "
Rating 4 - Poor. 15 out of 131 reviews" "
Rating 2 - Terrible. 5 out of 131 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

bash, PL

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very central hotel and near to serdika metro stati
The staff is very helpful- large room and bed is not comfortable. Shower is tiny Quite noisy with the tram outside Ok for 2 days

6/10 Okay

centre, in the city centre

Liked: Cleanliness, staff & service
centre location
fine

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay for four nights. Really helpful staff, spacious room's and great location can defiantly recommend for anyone staying in Sofia.

10/10 Excellent

Rng, boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.5 star experience given the price paid
The hotel is located right in the city center - closest to the academy of science, old spring, metro station. Free breakfast is a big plus - it is small buffet - with good options to energize for the day. Room is super clean. The drawback is bathroom is small, drainage has some issues (almost overflow). I request a lamp for doing homework (room was kinda dark), the front desk staff did not have it on hand but promised to have the Maintananc come over next day. Indeed the next morning they came!! Close walk to all the sightseeing spots, good restaurant (the buffet, rainbow factory for bakery), also a supa bar around the corner. Would return if back in Sofia.

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient with excellent transport links
Welcoming staff and excellent value.

8/10 Good

Verified traveler

Liked: Staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Satisfied customer
One night on way home skiing trip.

10/10 Excellent

saleem abbas, dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love to stay again.
It was a lovely hotel with great and friendly staff. Cook was great for morning breakfast.
Saleem abbas khan, ejjaz hussain khan and tahir adeel

8/10 Good

stanimir

Liked: Cleanliness, staff & service
My Stay
Staff was very friendly and helpful.Very impressed.However the room mattress was cheap and uncomfortable.I had a bad neck pain in the morning. Great location.

8/10 Good

Karla, Abu Dhabi

Liked: Cleanliness, staff & service
Nice
A nice place. Great service.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I was disappointed. The hotel is dated, old-fashioned and way below the cleanliness level I was expecting. The staff, on the other hand, were very nice, courteous, and helpful.

6/10 Okay

Verified traveler

Liked: Staff & service
Nice for short break
Short stay. Arrived late at night but staff helpful. Gave advice. Breakfast ok - cheap produce. Food hall close by amazing. Beautiful decoration in the hotel. Room has seen better days.

8/10 Good

Michael, Nicosia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel but a bit noisy road
We stayed at the top floor with the room facing the road. Room was great but street was a bit noisy as you could hear the trams passing by. Also the sound of the airplanes passing over the hotel during their take off was noticeable. All in all it was a great experience with friendly staff and would definitely stay again.

8/10 Good

Di, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well situated hotel to explore Sophia
The staff were friendly and helpful. The rooms are comfortable although the mattress on the sofa bed lacked substance and we had to put pillows under it so my daughter could sleep comfortably. The breakfast was good. It is well situated near the centre of Sophia. Di

10/10 Excellent

Angie, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in the heart of the city
I stayed there twice and loved everything about the hotel. The room, the staff, the location.

6/10 Okay

RICHARD, Yorkshire

Liked: Cleanliness, staff & service, room comfort
Hotel is in a great location, turn left out of the hotel and vitosha st is 5mins walk with some great bars and cafes. Hotel is very clean, but is very dated and if they want to consider it as a 4 star hotel then it needs updating - but it is more than fine and is great value for money. Breakfast is decent enough and the staff in the hotel are excellent and offer a really friendly informative service. Overall a decent hotel that offers top top value for money

8/10 Good

Ivan, Zagreb, Croatia

Liked: Cleanliness, staff & service, room comfort
Ivan, Croatia
excellent position for curious tourists, very good transport connections (metro, tram, bus), friendly staff, clean rooms, reasonable price, all day&night traffic noisy, small parking, to small breakfast restaurant

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
strange additional fees
Any guest in your room will be registered in the hotel books and will pay 10 euros regardless when and how long was in the hotel. Be cautious, contrary to the european hotels, here you have to pay for the tea or coffee from the electric teapot in the room.

4/10 Poor

Al, Atlanta, GA

Disliked: Property conditions & facilities
Not worth
Contrary to the request on the booking they checked me into a enclosed claustrophobic dump of a room. After I compained they gave me the requested type of room but the windows blocked by several AC units. Not sure how they got the rating. No conditioner or shower gels provided. Towels were dirty white (probably used thousands of times). The hotel is ancient and the location is also not that great. Not recommended.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Style Hotel in the middle of Sofia
On arrival check is was easy. The actually use keys on a brass ring. The room it self was comfortable but basic. The bed was OK but only 6 inches off the floor. It has an A/C unit that works well but the hallways are not air conditioned so it was a bit warm when you left the room. I was on the top floor and the elevator worked well. The shower was a bit strange with no full enclosure so that when you showered the water ended up spraying on the floor. Nice toiletries and it was great that the door were solid wood. The room had a refrigerator and a coffeemaker but the coffee is not free so bring some instant with you. Breakfast was the same everyday, scrambled eggs, little hot dogs, fried ham, cold meats and cheeses, assorted breads and a few other items. It is included in the price of the room. This is better than most American low cost hotels and they work hard to keep it stocked. I liked the fresh sliced tomato pieces. They had an expresso machine and teas available as well as juices. So overall, nice breakfast. The biggest complaint is the internet, which is OK but it jumps from good to marginal on a regular basis. You could be in the middle of watching something and it disconnects. I had to sit in the hallways at times to do my wifi calling. Diagonally across from the hotels is a nice market with stores, food vendors and some great bakery products. I would stay here again as the price is outstanding, the room comfortable and the people helpful.

6/10 Okay

Audrey, Miami

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great location & staff
The hotel is well located, pretty close to the Vitosha Blvd were there's tons of good restaurants and shoppings. The hotel staff was very kind and gave us great info on restaurants (Moma) and tours (free walking and culture tour)! So 5 stars on that. The hotel condition could be better, it needs to be remodeled, our bedroom was very big but everything was old, specially the bathroom, the sink was broken, the AC didn't work very well and the sofa looked dusty. The breakfast was good. Overall my experience was great, the staff is excellent and great location.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recomended
Nothing good to say but the location. Worst thing is the service and the staff . We were six people but They gave us rooms with only 5 beds! Staff didn't know how to fix it and the hotel manager as well. Worst thing that the manager referred us to hotels.com website instede of trying to help.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not great
The people were friendly and the hotel was in a good location. Part of our group had to move rooms twice because the air conditioning would not work in either room. Water ran constantly in the shower unit.

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Great Location!
The 1st room given to us has a broken air-condition. They weren't able to find us a fan even and it's in deep summer. We explain to them it'll not be possible to sleep in a stuffy room, and ask them to try help us while we head out for dinner. The nite shift lady was very helpful and polite, and I can tell that she really was calling everywhere and everyone she believed can solve the problem. We got lucky as someone called to cancel a room that nite. The location of this Hotel is fantastic. Walking distance to all the best sights. Parking is Euro5 / nite, do reserve a lot with them. They are also helpful in holding your luggages if you hv to check out before having complete your sightsee in Sibiu.

8/10 Good

Emilia, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the staying in the hotel was very good
The room was clean, the staff was very kind, the breakfast was good and everything was very good

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Recommend other options, but OK.
I spent 10 nights at the hotel, and appreciated the central location & qualify of the breakfast (repetative but good). The staff were also friendly. As for the hotel itself, having no phone in the room was odd, and the furniture was very basic. I also had the misfortune of killing a cockroach in what was otherwise, a big and newer bathroom. Knowing Sofia much more now, I would have stayed East of Vitosha not North. Overall recommendation: if your option is between this and a hostel, go for it, but if you have the means, splurge a bit more to stay in a number of hotels in the same price range.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

beth powell, conwy wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with friendly staff
Really enjoyed our 1 night stay here _thanks -you were very helpful The room was comfortable as were the beds The location was so convenient in the centre of Sofia with restaurants shops and bars nearby

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. This is an excellent location for seeing the sights in Sofia. The breakfast was the best of any hotel that I stayed in, in Bulgaria. (I stayed in 4.) The staff were helpful.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
it was good. Nice people. Expectations from our side was much more because of the rate we paid. It was worth much less.

2/10 Terrible

wk, london

Disliked: Cleanliness, property conditions & facilities, room comfort
brown bath water
hotel in a good location however the sheets did not fit the bed and the bath water was brown!!! i would not stay here again

8/10 Good

Michael, Albuquerque, NM

Liked: Cleanliness, staff & service, room comfort
Downtown hotel
I stayed here from Monday to Thursday. Reception was friendly and helpful and the location is pretty central in the city with all of the downtown area in easy walking distance. My room was away from the street so there was no issue with noise from the club next door. The bathroom drains not working correctly was my only issue with the facilities.

8/10 Good

Frank Arian, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The personnel and the Manger of the hotel have been nice and kind with the gusts, and location is really perfect and have access to the shops and Restaurants.

8/10 Good

Paul, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gloria Palace Hotel
Staff very helpful. Place spotless. Great central location. Booked another night on my return to Sofia. I think that says it all. Will make it the place to stay in Sofia. Don't expect a cooked breakfast in any hotel in Bulgaria. Coffee and cold cuts are the norm.

6/10 Okay

Family+kids, Jakarta

Liked: Staff & service
Good budget hotel in the center of the city.
We came by car and the hotel provided secure parking by 5 euro/day. This is most highly recommended traveling plan as the guide book says for the foreigner license-plate not to park their vehicle recklessly for the security matters.

8/10 Good

Dr D K Mehta, Baroda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central and superb stay
Very good and comfortable

8/10 Good

Cris, Bucharest

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel very central
The position of the hotel is excellent, very close to the center and to the thermal waters. Good price for what it offers. The room was spacious and clean.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Perfect location. Staff very friendly and helpful. Breakfast was ok. Would stay again.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Andrew Hardy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all the sights
Clean but noisy I was on the 5th floor if you have the windows open as trams run by all night

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect location but what a noise
all in all was the hotel ok but the noise from the club under, hold us awaken houl night.You could get asleap around 05.00 a.m.The location is just perfect .

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Average, location is excellent but comfort not much, for example air conditioning did not work properly etc.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! For the $ that was great stay!
Great location! The stuff was great and so nice! I would go there again! The wifi could have been better but it worked.

10/10 Excellent

Jennifer, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, friendly staff and good location
The hotel was difficult to find because it was my first time in Sofia and I was expecting the hotel sign to be large. But once I found the hotel, I was very pleased with how close it was to a nice restaurant (10 yards) and several sites in the city center. The hotel was very clean and the staff was friendly. A nice breakfast was included. Parking was also included but be aware that it is a very small and cramped parking lot. I would stay here again.

8/10 Good

Laura, Brisbane, Australia

Liked: Cleanliness, staff & service, room comfort
Hotel Gloria Palace in Sofia, Bulgaria
Very friendly staff. The ride in the lift was a bit scary, but the rooms were lovely and clean. It was close to a nightclub (next door), but I could only hear the noise when the window was opened in the bathroom. It was walking distance to the centre of town and the must-see sights of Sofia. Breakfast had an assortment of foods. The staff will look after your bags if you have a departure after you sign out of your room.

2/10 Terrible

Stuart, Plovdiv, Bulgaria

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't bother.
I booked the Junior Suite and was extremely disappointed with the state of the room, it just looked tired and dated, the lighting was more akin to an office than a hotel suite. The hot water eventually appeared after running the taps for about 5 minutes, as it was a suite there was a sofa in the lounge room, it was way past its best and was extremely uncomfortable to sit on and quite smelly, sitting on the floor would have been a better option. The bed was clean and quite acceptable but our sleep was disturbed by the thudding bass noise from the adjacent nightclub until well after 4am. At checkout the following morning there was the usual discrepancy with what i did and did not take from the minibar with the receptionist trying to charge me for unused items even after sending staff up to check. Although the hotel boasts 4 stars, I find it difficult to believe. Sofia has much better hotels on offer so I would certainly give this a miss.

6/10 Okay

Lutz, Zeuthen bei Berlin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ein Hotel ohne Komfort
Das Hotel ist sehr in die Jahre gekommen. Der öffentliche Bereich ist durchaus in Ordnung. Das Zimmer, eine Junior Suite hat den Charme der 80iger Jahre mit vielen Mängeln. Auch das hat hat viele Mängel. So sind die Fließen kaputt, die Schmutzränder bekommt man offensichtlich nicht mehr gesäubert. Die Webseite des Hotels verspricht u.a. Restaurant mit Mittags- und Abendangebot, eine Bar und anderes. Einzig das Frühstücksrestaurant und ein Fitnessbereich mit zwei Hometrainern ist vorhanden. Selbst einen Raum zum abstellen der Koffer bei Spätabreisen ist nicht vorhanden. Da wir bereits vor 5 Jahren in diesem Hotel übernachtet haben, konnten wir keine Verbesserung feststellen. Einzig das Hotelpersonal gab sich sehr große Mühe und hat den Aufenthalt erträglich gemacht. Insgesamt können die 4 Sterne nicht bestätigt werden. Auch wenn man Landesstandart ansetzt ist dieses Hotel nur mit einem Stern zu bewerten.
Stayed 7 nights in Aug 2017