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Thank you for reaching out. We are sorry for any power outage caused by the weather. As this is out of our control, we understand your frustrations. We hope to welcome you back for a smoother stay in the future, and we wish you the best.
We made reservations when we arrived at the motel we could not get the room we had reserved because they had rented all the king smoking out
So we had to take a double on the bottom floor .The poeple in the room above us seems like they ran & stomped across the room all night so of course no sleep.The ice machine did not work.Oh i forgot upo arri f to the room our key didnt work so they had to use there key to let us in & then had to come back and gix the lock.The inside of the toom was nice other than a used bath cloth was left n the bathroom.
Thank you for taking the time to share the details of your recent stay with us. However, we feel saddened to hear that we fell short in meeting some of your expectations, especially with regards to upkeep of our property. We have a manager on site at property 24/7 to keep away the unwanted guests and keep the property safe. Your input will be considered as we are always looking for ways to improve guest comfort. Should your travels lead you back our way, consider staying with us again so we can show you a more enjoyable overall experience.
6/10 Okay
Scott
Traveled with family
Feb 26, 2020
Liked: Staff & service
Disliked: Property conditions & facilities
Old hotel
The hotel is in need of some upgrades like new furniture, toilets the furniture has stains on it light fixtures are old an outdated
Scott
Stayed 1 night in Feb 2020
Response from Mr. R. Patel on Feb 27, 2020
Thank you for feedback I try put in new furniture and change light . we correct the problem. Again thank you for your feedback.
4/10 Poor
Verified traveler
Traveled with family and small children
Feb 14, 2020
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Definitely look a lot older than the pictures online & has a weird smell. Stayed one night instead of two
Verified traveler
Stayed 1 night in Feb 2020
Response from Guest Relations on Feb 19, 2020
It is upsetting that you decided to cut your visit short due to your concerns with our accommodations. However, we understand that there is room for improvement, and your feedback can only help us achieve our goals in hospitality. It is our hope to be considered again in the near future, and we look forward to making it up to you.
I checked in only to find bed bugs all over my room & when I went to the front desk to get my money back the owner claimed they came from us! wow i will never ever stay there again. The rooms are messy there were stains all over the pillows and chairs
It reeked of a foul odor. The bathroom was dirty. It had bed bugs and roaches. Never again.
Verified traveler
Stayed 2 nights in Feb 2020
Response from Guest Relations on Feb 17, 2020
We take pride in ensuring a comfortable stay for all our guests, so your comments are surprising to read. Please accept our sincerest apologies for the issues, especially in regards to possible pests. The property is serviced regularly by pest control, so your comments are unusual, but we have asked them to make an extra trip out just to ensure everything is as it should be.
We know we can do better, and it would be an honor to have another chance to change your perceptions.
Nothing filthy dirty bed bugs dirty bathroom old pillows dirty chairs
Verified traveler
Stayed 3 nights in Feb 2020
Response from Guest Relations on Feb 14, 2020
Our team is always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. While pests are not a typical encounter for our guests, we have asked our pest service to come out and give our property a thorough investigation. We have also spoken with our housekeeping team on these matters and we hope to improve your perceptions the next time you're in town.
Filthy. Just nasty. I'm not a neat freak at all, but just yuck. Everything was stained, TV remote was made up in the sheets so the sheets weren't changed. Stained towels. TV broken. I was too exhausted to change rooms or hotels so stayed.
Lynn
Stayed 2 nights in Jan 2020
Response from Guest Relations on Jan 24, 2020
Dear Lynn,
Our team is always committed to a clean and comfortable stay, so it is unfortunate that this does not line up with your experience. Rest assured, our housekeeping team is addressing this oversight in hopes of a prompt resolution. Should you return to town, we'd love to improve your perceptions.
Terrible nasty filthy bad bad bad bad bad cxxxxxxxxxxxxxcccccxxxxxxcxxxxxxcccccc
Verified traveler
Stayed 2 nights in Jan 2020
Response from Guest Relations on Jan 10, 2020
Our team works hard to ensure all housekeeping standards are being met before a room is declared ready, so we are sorry to hear of the oversight in cleanliness. We have addressed your concerns with the team and will act swiftly to guarantee quality accommodations for all.
Your impression matters, and we hope you will give us another chance to serve you if your travels bring you back to our area.
Should be demolished. Stay away, not worth even considering.
Alex
Stayed 1 night in Nov 2019
Response from Guest Relations on Nov 30, 2019
Dear Alex,
We are saddened to hear that your recent stay with us didn't live up to your standards. Please accept our apologies for any inconvenience this caused. We would have loved to learn more about the aspects of our service that were unsatisfactory so that we could have promptly addressed them. We hope to hear from you soon and thank you for your time.
8/10 Good
Britney
Nov 8, 2019
Liked: Staff & service
They are always so friendly but when we first checked in housekeeping was still cleaning our room n once she left and we examined the room the bathroom was still dirty and we had to clean the toilet ourselves or wait for housekeeping
Dated. Rooms smell. First room toilet broke. Over all bad, dirty place.
Dre
Stayed 1 night in Aug 2019
Response from Guest Relations on Sep 4, 2019
Dear Dre,
Our team is committed to providing clean and comfortable accommodations, and it seems we failed to deliver such. On behalf of our team, please accept our apologies for the unwanted odor, oversight in cleanliness, and the broken toilet. Your concerns were discussed with the entire team to make sure this will not occur again.
We hope you that you will still choose us on your next travel, as we will be honored to provide you a better experience. Thank you for your time and see you soon.
6/10 Okay
Verified traveler
Aug 26, 2019
Liked: Staff & service
The facilites had everything as expected, working coffee pot, fridge, AC, hot and cold shower. The room had a dingy smell to it as soon as you walked in however. Bathroom had the same odor as well.
Verified traveler
Stayed 2 nights in Aug 2019
8/10 Good
Verified traveler
Aug 24, 2019
Verified traveler
Stayed 1 night in Aug 2019
2/10 Terrible
LaVerne
Business traveler
Aug 22, 2019
Disliked: Staff & service
I had to call the local police because after I reported to you the damage that was done to the room while I was away after checking in I had one light texture cotton black & white dress to wear the next day because I only was staying one night, to wear torn off the wall the east lndian manager came out to my car yelling and accused me of damaging the room. I would not commend this hotel for anyone they should have a violation for not being customer friendly and trying to extort more money from the customers
A nauseating chemical-like smell permeated the room (was even in the front office). Old sticky furnishings. Very limited tv with only a couple of clear channels and no major networks.
Verified traveler
Stayed 1 night in Aug 2019
Response from Guest Relations on Aug 19, 2019
Keeping our property clean and comfortable is one of our goals, so it is regrettable that you didn’t receive accommodations reflective of our high standards. We apologize for the odor you experienced and have forwarded your concerns to our housekeeping team so they can do something about the condition of your room. Next time you're passing through town, we'd love the chance to improve your perceptions.
mold on shower curtain, continental breakfast was less than desirable
Verified traveler
Stayed 1 night in Jul 2019
Response from Manager on Aug 25, 2019
Keeping our property clean and comfortable is one of our goals, so it is regrettable that you didn’t receive accommodations reflective of our high standards. We apologize for the condition of the bathroom and have forwarded your concerns to our housekeeping team so they can do something about the condition of your room. Next time you're passing through town, we'd love the chance to improve your perceptions.
Comfortable room and clean. It also has smart TVs and you can watch your own Netflix or Prime
Lakeysha
Stayed 1 night in Jul 2019
6/10 Okay
Omer
Jul 4, 2019
Liked: Staff & service, room comfort
Omer
Stayed 1 night in Jul 2019
6/10 Okay
Mathew
Jul 1, 2019
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Alright for a one night stay
The room was okay but definitely would not stay more than one night. The room was clean, a little musty smelling other than that it was alright. The sheets were clean. For a one night stay and early check out it was fine. Anything longer than that I would definitely not recommend
Very basic room. I hate to leave anything negative but the rooms were in bad shape. Lots of dirt and marks on the wall. I would hate and probably die if i ever brought a black lite in here. Bugs...2 flies and a little roachy looking thing upon entering the room.
Rayray
Stayed 1 night in Jun 2019
Response from Manager on Jun 25, 2019
Thank you for the feedback about your stay. We will use it to make some improvements to our rooms to make thing better for future guest.
It was not a good hotel, a musty smell, linen dirty, air condition didn't work, tub was dirty
angela
Stayed 1 night in May 2019
Response from Manager on May 18, 2019
Guest checked in early morning well before check inn time. Checked out at 9pm. Asks for refund through expedia. We denied refund so the guest decides to post negative review. Please don't come back to our motel.
Clean very clean! Left another hotel bbecause it was disgustingly filthy! Waas so happy here. Clean sheets you could smell that they were clean. Very nice customer service
Verified traveler
Stayed 1 night in May 2019
Response from Manager on May 20, 2019
Thanks for staying with us. We appreciate your feedback!
I got this room for my husband and his buddy. My husband said the man at the counter was very nice. When they got to the room he said that it was very clean. He said for the $55.00 we didn't on the room it was very nice and so clean.
Michelle
Stayed 1 night in Apr 2019
Response from Manager on May 20, 2019
Thanks for staying with us. We appreciate your feedback!