South Zone Vacations

This is our 2nd stay at this property. We returned because we love the location with access to a private, beach and the Marina restaurants. The staff is friendly and helpful. The outdoor grounds are well maintained. The club suite layout is great, and the bed was comfortable. However, the unit was poorly maintained. Whe we checked in, we noticed a strong smell. The patio door wouldn't lock. The dishwasher didn't clean dishes, as soap dispenser didn't open, so we had to wash dishes by hand in cold water, no hot available. Decor is dated and the dining chairs and couch were extremely uncomfortable. The AC was dripping onto the floor and the hot water tap in the MB sink leaked all over the counter. We reported some of these issues to staff, and most were promptly addressed. We would consider a return visit if we were assured of a unit in working order.

An honest review from someone who doesn't usually go to All-Inclusive. We spent over Easter with three kids (7,5,4) and had a blast. The water slides were a huge hit; the beach was very nice, and kids played in the waves and boogie-boarded. The pools were also very nice, and you had choices between the "louder pool" and the calmer one. There were other activities for the kids to do throughout the day, which was nice. The staff was great; I only had positive experiences with all of them. The room was good and did the job. The food was iffy at times. Breakfast was OK with all the staples. The lunch at Labamba was burgers and hotdogs. It was not ideal for parents, but the kids liked it. We were lucky to have dinner most nights at the Ala-cart restaurants, which were perfect. We didn't have food for two nights, and it was not good. There was nothing for kids to eat at seafood night, and sometimes, the food was not edible. We knew this going in. The drinks were great as well, and there was a good selection. Overall, this place is excellent for the price; kids had so much fun, as did adults. If you don't get reservations at the restaurants, consider a short cab to many restaurants around.

The location of property is great, however, I stayed here last year and everything was much better. The food was average, they have gotten rid of the lovely palapas on beach and now have cheap umbrellas. The drinks are almost virgin and the main restaurant was closed two days. Not worth the price.

Unique, modern sleek. A great time, hopefully go back again one day!

Have been to this resort before. This time around service was bad. On multiple occasion when dining we asked multiple waiters for a high chair. After 10 minutes i had to go find my own chair. Wrong orders were brought. Other people in our party never received their food. Asked multiple waiters for steak knives for our steaks, none were ever brought. This kind of service was experienced multiple days of our stay. Such a disappointment.