All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for taking the time to share your stay experience with us, Ms. Tarah. I am sorry to see that it was a poor stay. If you have a moment, please give us a call to discuss the issues. Please ask for Richie or Jezz.
We liked everything except the air conditioning going off when you leave our room. We got it changed by requesting vip, and the next day you took us off the vip list.
Rocky
Stayed 2 nights in Apr 2024
Response from Richie on Apr 21, 2024
Thanks so much for staying with us! We will follow up with our teams to figure out how that happened, so it does not happen again.
Sorry to see that you had just an average experience during your stay, Ms. Laci. If you have any feedback that you would like to share, please call the hotel directly and let them know that you want to share your stay experience. Please ask for Richie or Jezz.
Loved the stay, even if it was brief. Friendly staff, very clean, reasonable rates for the area.
My only issue is that the walls seemed a bit “thin”, I could hear some incidental noises, but nothing major.
I will definitely stay here again.
Christopher
Stayed 1 night in Mar 2024
Response from Stacy on Mar 19, 2024
Thank for you for taking the time to post an online review regarding your recent stay. Our goal is to ensure that every guest whether travelling for business or leisure has a memorable experience. We were pleased to learn that your visit with us was enjoyable.We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.
Thank you for taking the time to post an online rating regarding your recent stay with us. We appreciate the perfect 5.
10/10 Excellent
Cory
Mar 15, 2024
Cory
Stayed 2 nights in Mar 2024
Response from Richie on May 8, 2024
Thank you for taking time to rate your stay experience with us, Mr. Cory. We look forward to hosting you again soon!
10/10 Excellent
Patricia
Traveled with partner, Traveled with family
Mar 10, 2024
Liked: Amenities
A from desk lady, Delysse, I’m guessing. Was so helpful and kind!
Patricia
Stayed 3 nights in Mar 2024
Response from Stacy on Mar 12, 2024
Thank you for taking the time to post an online review regarding your stay with us. Our goal is to ensure that every guest whether travelling for business or leisure has a memorable experience. We have a great team and are pleased to hear that they were helpful during your visit.We realize you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.
Thank you for taking the time to post an online review regarding your recent stay with us. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.
Thank you for taking the time to post an online review regarding your recent stay with us. Our goal is to ensure a memorable experience for each of our guests.
10/10 Excellent
Jan, Mansfield
Feb 28, 2024
Jan
Stayed 1 night in Feb 2024
Response from Stacy on Mar 22, 2024
Thank you for taking the time to post an online rating regarding your recent stay with us. We were pleased to learn that your stay was enjoyable.
6/10 Okay
Kyle
Feb 27, 2024
Liked: Cleanliness
Location was great … room had very little decor and reminded me of a college dorm. The stand in the restroom had Home Goods price tag on it
Kyle
Stayed 3 nights in Feb 2024
Response from Stacy on Mar 3, 2024
Thank you for taking the time to post an online review regarding your recent visit to our hotel. We were concerned to learn of your disappointment with the decor in the guest room. Feedback allows us to stay connected with our guests, as well as, identify those areas where we are exceeding guest expectations and those areas of opportunity to improve the service delivered to our guests.
This was my first time staying at this location. It was centrally located for the event I attended. The hotel aroma was extremely pleasant. The rooms are sufficiently large. The staff was very helpful and pleasant.
Julie
Stayed 2 nights in Feb 2024
Response from Andrew L - Front Office Manager on Feb 26, 2024
Thank you, Julie, for taking time to share in depth feedback from your stay. We're pleased you enjoyed the room and the updated decor. We are lucky to be in a such a great location. We look forward to welcoming you back soon!
Response from Andrew L - Front Office Manager on Feb 25, 2024
Thank you, Jessenia, for taking time to share feedback from your recent stay. We're pleased you enjoyed your stay and rated us a 5 out of 5. We look forward to serving you again soon!
Excellent hotel for the thriving Southlake Town Square
mitchell
Stayed 1 night in Feb 2024
Response from Andrew L - Front Office Manager on Feb 23, 2024
Thank you, Mitchell, for taking time to share feedback from your recent stay with us. We appreciate your generous score of 5 out of 5 and look forward to serving you again soon!
6/10 Okay
Michelle, Covington
Feb 23, 2024
Michelle
Stayed 1 night in Feb 2024
Response from Stacy on Mar 22, 2024
Thank you for taking the time to post an online rating regarding your recent stay with us. Our goal is to ensure that you every guest with travelling for business or leisure has a memorable experience and regret to hear that was not the case for you.
Response from Andrew L - Front Office Manager on Feb 23, 2024
Thank you, Ester, for taking time to share feedback from your stay. We're pleased to see you scored us a 5 out of 5 and look forward to serving you again soon!
This is a beautiful hotel close to a nice upscale shopping and dining area. It was quiet and felt safe. The hotel has a coffee bar and dining area attached. Stayed here to visit a friend in the area. Would definitely recommend.
Chrissy
Stayed 2 nights in Feb 2024
Response from Andrew L - Front Office Manager on Feb 19, 2024
Thank you, Chrissy, for taking time to share experiences from your stay. We're pleased to see that all went well, and we look forward to welcoming you back again soon.
Response from Andrew L - Front Office Manager on Feb 19, 2024
Thank you, Kathleen, for taking time to review your recent stay with us. We're pleased that you scored your stay at 5 out of 5 and look forward to seeing you again.
Excellent stay. Staff works very hard to accommodate guests. Hotel is very nice and clean.
Amy
Stayed 2 nights in Feb 2024
Response from Andrew L - Front Office Manager on Feb 19, 2024
Thank you, Amy, for taking time to review your recent stay with us. We're pleased that you scored your stay at 5 out of 5 and look forward to seeing you again.
Response from Andrew L - Front Office Manager on Feb 19, 2024
Thank you, Douglas, for taking time to review your recent stay with us. We're pleased that you scored your stay at 10 out of 10 and look forward to seeing you again.
We were there on a small vacation and handling a little bit of family business. I have to brag on Andrew though. He was absolutely amazing. He needs to be promoted. He was very attentive and concerned for our needs. He made the stay.
William
Stayed 3 nights in Feb 2024
Response from Andrew Link - Front Office Manager on Feb 5, 2024
Thank you, William, for taking time to share your thoughts from your stay. We truly appreciate your gesture and kind words. Please feel free to come back and stay with us again soon.
Response from Andrew Link - Front Office Manager on Feb 5, 2024
Thank you, Leslie, for taking tome to share your feedback from your stay with us. We truly appreciate your kind remarks and score of 5 out of 5. Please let us know if you have any questions or concerns and look forward to serving you again soon!
8/10 Good
Kenneth, Austin
Feb 4, 2024
Kenneth
Stayed 1 night in Feb 2024
Response from Stacy on Mar 22, 2024
Thank you for taking the time out of your day to post an online rating regarding your stay with us.
Thank you for taking the time to post an online review regarding your recent visit to our hotel. We were pleased to hear that your stay was enjoyable. Your comments have been shared with our team.
Thank you for the 5 star review regarding your recent stay with us. Our goal is to ensure that every guest has a memorable stay whether travelling for business or leisure. We realize that you have a choice and appreciate you choosing the Hilton Dallas Southlake Town Square.
10/10 Excellent
Josephine
Jan 29, 2024
Josephine
Stayed 3 nights in Jan 2024
Response from Stacy on Mar 22, 2024
Thank you for taking the time to post an online rating regarding your recent stay with us. We were pleased to learn that your stay was enjoyable. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.
Thank you so much for taking the time out of your day to post an online rating regarding your recent stay with us. The 5 out 5 is truly appreciated. Our goal is to ensure every guest has a memorable experience whether travelling for business or leisure.
Thank you for taking the time to post an online review regarding your recent visit to our hotel. Our goal is to ensure that every guest has a memorable experience whether travelling for business or leisure. We were pleased to hear that you had an excellent stay with us.We realize your have a choice when travelling and appreciate you staying with the Hilton Dallas Southlake Town Square.
Response from Andrew L - Front Office Manager on Jan 26, 2024
Thank your Maria for taking time to share experiences from your stay. We appreciate your generous score of 5 out of 5 and look forward to welcoming you back again soon!
8/10 Good
Theodore
Jan 19, 2024
Theodore
Stayed 1 night in Jan 2024
Response from Stacy on Jan 24, 2024
Thank you for taking the time out of your day to post an online rating regarding your recent stay with us. Our goal is to ensure that every guest has a memorable stay whether travelling for business or leisure.
I always stay at this hotel when I’m in the area. Pretty good experience most of the time.
Tony
Stayed 2 nights in Jan 2024
Response from Stacy on Jan 24, 2024
AWESOME!!! Thank you for the perfect 10 regarding your recent stay with us. We realize that you have a choice while travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.
Thank you for taking the time to post an online rating regarding your recent stay with us. We appreciate the perfect 5, Our goal is to ensure that every guest has a memorable experience whether travelling for business or leisure.
Thank you for taking the time out of your day to post an online review regarding your recent stay with us. Our goal is to ensure that every guest has a memorable experience whether travelling for business or leisure. We were pleased to learn that your time with us was enjoyable.We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.