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Reviews of Heritage Hotel 19

4 out of 5
Heritage Hotel 19
Solurat 12, Split, Croatia

Reviews

9.4

Exceptional

Rating 10 - Excellent. 85 out of 114 reviews" "
Rating 8 - Good. 21 out of 114 reviews" "
Rating 6 - Okay. 5 out of 114 reviews" "
Rating 4 - Poor. 2 out of 114 reviews" "
Rating 2 - Terrible. 1 out of 114 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Sung

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smells.
Stayed 1 night in Apr 2024
Response from Heritage Hotel 19 Team on May 4, 2024
Thank you for taking the time to share your experience. We appreciate your feedback. Wishing you many more safe travels.Kindest regards.

2/10 Terrible

Ankita

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Heritage Hotel 19 Team on Oct 15, 2023
Dear Mrs. Ankita,We are very sorry that you are not satisfied with your stay in our hotel.We hope that you will give us another chance during your future stay in Split.Best regards,Heritage Hotel 19 team

4/10 Poor

Isabella

Stayed 1 night in Sep 2023
Response from Heritage Hotel 19 Team on Sep 5, 2023
Dear Isabella, Thank you once again for staying with us. We are saddened to see that you were not pleased with your stay as we hoped you would be. We always aim to provide the highest standard of our service and make our guests feel like home as much as possible. We will make sure to look into what happened and use your feedback to upgrade and better our service in the future. Best regards,

8/10 Good

Dawn

Stayed 1 night in Aug 2023
Response from Heritage Hotel 19 Team on Sep 19, 2023
Dear Dawn,Thank you for taking your time to rate us. It was a pleasure meeting you. Best regards,

10/10 Excellent

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were delightful and could not have been more helpful. The hotel is in a great location and the rooms are lovely. We could not have been happier with our choice of hotel.
Stayed 1 night in Aug 2023
Response from Heritage Hotel 19 Team on Aug 26, 2023
Dear Caroline,Thank you very much for taking the time to share your impressions with us. It was lovely having you and hopefully we will be able to accommodate you again in the future. Best regards,

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Heritage Hotel 19 Team on Jul 5, 2023
Dear Barry, Thank you very much for taking the time to leave us a review. It was a pleasure having you and we hope to be able to accommodate you again in the future. Best regards,

10/10 Excellent

Jean

Stayed 3 nights in Jun 2023
Response from Heritage Hotel 19 team on Jul 1, 2023
Dearest Jean, Thank you for taking the time to write such an excellent review. We hope to see you again soon. We send you our best wishes from Split. Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a great location
Stayed 4 nights in Jun 2023
Response from Jo on Jun 30, 2023
Dear Michael, Thank you for taking the time to write such an excellent review. We hope to see you again soon. We send you our best wishes from Split. Sincerely, Heritage Hotel 19 team

8/10 Good

Stacy

Stayed 2 nights in Jun 2023
Response from Heritage Hotel 19 Team on Jun 5, 2023
Dear Stacy, Thank you very much for taking the time to share your impressions with us. We are delighted to know you had a wonderful stay in our hotel and hope to be able to welcome you again in the future. Best regards,

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Jo on Jun 1, 2023
Dear Sian, Thank you for staying with us and thank you for taking the time to provide us with your feedback on our Heritage Hotel 19. It makes me truly happy to see you have enjoyed your stay with us. With kindest regards, Heritage Hotel 19 Team

10/10 Excellent

Joanne

Stayed 1 night in May 2023
Response from Heritage Hotel 19 Team on Jun 6, 2023
Dear Joanne,Thank you very much for an excellent review. It was a pleasure having you in our hotel and we hope that you will choose to stay with us again if you come to Split on another occasion.Best regards,

10/10 Excellent

RAKESH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Affordable Hotel in Split
Comfortable little boutique hotel with great location, friendly service, comfortable beds, excellent showers, and a generous and restaurant-quality free breakfast included.
Stayed 2 nights in Oct 2022

10/10 Excellent

Ying

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming and modern settings, friendly and helpful stuff, great breakfast, close to everything
Stayed 1 night in Jul 2022
Response from Silvija on Aug 24, 2022
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Leesa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location really friendly staff would defo recommend
Stayed 4 nights in Apr 2022
Response from Matea on Jun 10, 2022
Dear Leesa, Thank you for staying with us and thank you for taking the time to provide us with your feedback on our Heritage Hotel 19. It makes me truly happy to see you have enjoyed your stay with us and thank you for the nice comments regarding the staff and quality of service provided. It’s always nice to see that the effort we all invest on a daily basis is recognized and valued by our guests. We look forward to welcoming you back sometimes in the near future when, hopefully, you will become a regular guest of Heritage Hotel 19. With kindest regards, Kralj Matea-Reception Manager Heritage Hotel 19

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niiiice and great breakfast!
Great place and the breakfast was delicious!
Stayed 2 nights in Oct 2021

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the place and the staff
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Boutique Stay in Split
Penthouse room was great. We had specifically booked a room with a balcony however upon arrival they had already allocated guests to the room we booked which was really unfortunate. Overall the hotel is lovely, quiet and in a good location easy walk from the riva and main area. Would certainly stay again and hope to stay in the balcony room next time. Breakfast was great and the staff were very lovely aside from the booking glitch.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and small, breakfast was served at 8 which was too late for us when we went out and did our activities. The walls are paper thin and you could literally hear the neighbors alarm on their phone go off next door. It’s a good location if you plan on walking town and doing water activities. Just very loud all night and we couldn’t sleep at all
Stayed 2 nights in Aug 2021

10/10 Excellent

Viviana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel with great location. The service was really good.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at the Heritage Hotel 19
Lovely stay. Easy check-in. Great location. Walkable. We also enjoyed breakfast on the patio. Also was able to book an airport pickup through the hotel.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem
It’s a beautiful little hotel, well appointed and in a great location just off the Main Street and 100 m from the main strip.. We we’re given a surprise upgrade on was good communication before our
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful bespoke small hotel, great location and building delightfully furnished and decorated. Staff helpful and friendly
Stayed 3 nights in Oct 2019
Response from uprava hotela on Oct 23, 2019
Dear guests, Thank you very much for your review. We welcome you to come back again and to enjoy in everything our hotel has to offer. Best regards, Heritage Hotel 19 team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Close to ferries. In Old Town. Excellent service at check in. Great breakfast. Large room with fantastic shower.
Stayed 1 night in Oct 2019
Response from uprava hotela on Oct 14, 2019
Dear guests, Thank you very much for your review. We welcome you to come back again and to enjoy in everything our hotel has to offer. Best regards, Heritage Hotel 19 team

10/10 Excellent

sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel in great location
Stayed in one of the ground floor rooms. It was small but nicely done with a newer bathroom and large shower. Beds were a little firm. Breakfast was cooked to order and was wonderful. Service was excellent. Location was ideal as it was just off the old town in a more secluded side street but close to all the sites.
Stayed 2 nights in Sep 2019
Response from uprava hotela on Oct 10, 2019
Dear Sue, Thank you for leaving a review and sharing your experience. We are glad to hear that you enjoyed staying with us and that everything was fine. We are looking forward to your next visit. Kind regards, Heritage Hotel 19 team

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel !
Stayed 3 nights in Sep 2019
Response from uprava hotela on Oct 11, 2019
Dear Silvia, Thank you for your review. We're pleased to hear that you enjoyed the time spent with us. We look forward to welcome you again soon. Kind regards!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from uprava hotela on Oct 10, 2019
Dear Samuel, Thank you for a nice feedback. We welcome you to come back again and to enjoy in everything our hotel has to offer. Best regards, Heritage Hotel 19 team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for accessing all that Split has to offer without being right in the Palace walls. Lovely historic property and the staff (particularly Marko and Jakov) were outstanding.
Stayed 3 nights in Sep 2019
Response from uprava hotela on Oct 10, 2019
Dear guests, Thank you for the review about your stay in Heritage Hotel 19. We really appreciate your lovely feedback and we are pleased to hear that your experience in our hotel has been this good. Please do not hesitate to come back in the future as we look forward to welcome you again! Kind regards, Heritage Hotel 19 team

10/10 Excellent

Verified traveler

Stayed 6 nights in Aug 2019
Response from Heritage Hotel 19 on Sep 10, 2019
Dear guests, Thank you for a nice feedback. If you visit Split again we welcome you to stay with us. Best regards, Heritage Hotel 19 team

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect honeymoon accommodation
Me and my husband stayed here as part of our honeymoon and it was the perfect place for a romantic getaway. Charming and characterful room with friendly staff who really made us feel special. Great location too; very close to everything but removed enough to be quiet. A really special hotel.
Stayed 3 nights in Aug 2019
Response from Heritage Hotel 19 on Aug 19, 2019
Dear Rodney, Thank you very much for such a nice review. We work hard to provide the best experience for our guests, especially for those important life moments. We look forward to meet you again, maybe for one of many anniversaries to come. Kind regards, Heritage Hotel 19 team

8/10 Good

Gigi, New York

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We came here on our honeymoon and booked the penthouse room, spa bath. What we failed to realize is that this meant we wouldn't have an actual shower. That was a bit disappointing because we were here for 3 days and had to take showers on our knees in the bathtub. If I knew ahead of time this was the case, I wouldn't have spent the extra money for the 'upgrade'. Additionally, the bathroom had a big glass window, which basically didn't allow to do any of your 'business' in private. This made it a bit uncomfortable as well. Other than that, I would have probably given this hotel 5 stars. The staff was all very friendly and attentive. The rooms were beautifully designed and very clean. The breakfast was excellent! They have a nice outdoor area you can just hang in, which we loved. The location was great as well as it was only a 10 min walk to the main square. It was quite nice not being right in the main area as it was very crowded and chaotic. Overall we did enjoy our experience here. We would have had a better experience if we were able to have a shower.
Stayed 2 nights in Jul 2019
Response from Heritage Hotel 19 on Aug 10, 2019
Dear guests, Thank you for leaving a review and sharing your experience. We are glad to hear that you enjoyed staying with us and that everything was great except missing the shower in your room. Unfortunately, we didn't have any other rooms with shower available . We are looking forward to your next visit. Kind regards, Heritage Hotel 19 team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really impressed with this hotel. A small hotel located a few minutes walk from the harbour and old town. We had a double room with a balcony, it was very clean and spacious and beautifully decorated. The staff were very helpful and the breakfast was very good.
Stayed 4 nights in Jul 2019
Response from Heritage Hotel 19 on Aug 7, 2019
Dear guests, Thank you for your review and for taking the time to share your experience. We're pleased to hear that you enjoyed your stay with us! We hope to have the opportunity to welcome you again soon. Kind regards, Heritage Hotel 19 team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant people who run the apartments and the rooms are well located to the old town.
Stayed 3 nights in Jul 2019
Response from Heritage Hotel 19 on Jul 31, 2019
Dear guests, Thank you for your review and for sharing your experience. We're pleased to hear that you enjoyed the time spent with us. We look forward to welcome you again soon. Kind regards!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in particular Marcus and Dominic were extremely helpful. Excellent service
Stayed 3 nights in Jul 2019
Response from Heritage Hotel 19 on Jul 28, 2019
Dear guests, Thank you for your review! We are happy to hear that you enjoyed such a great stay in our hotel. We look forward to welcoming you again. Kind regards!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very pleasant. The people there were delightful and spoke great English. It is only steps from the old town and harbor. It is clean and quiet.
Stayed 2 nights in Jun 2019
Response from Heritage Hotel 19 on Jul 28, 2019
Dear guests, Thank you for staying with us and letting us know about your experience. We look forward to have you as our guests again. Kindest regards!

10/10 Excellent

Nanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice
Fantastic little Hotel in the perfect location, staff is super friendly and helpful, Breakfast is fantastic
Stayed 1 night in Jun 2019
Response from Heritage Hotel 19 on Jul 28, 2019
Dear Nanna, Thank you so much for taking your precious time to share your experience with all the Expedia users. We look forward in welcoming you back for another memorable experience in the near future. Warmest regards, Heritage Hotel 19 team

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pretty hotel located a few mins walk from the sea front. We had a room on the ground floor of the courtyard. The room was small but nicely decorated. It all felt clean and new. The breakfast was a small selection of cooked and non cooked but was really tasty. We had breakfast in the courtyard which was really nice. Only downsides (as with other Croatian hotels) was the bathroom really smelt as the drains didn’t work properly. Also as our room was in the ground floor it was right near the street which was noisy in the morning.
Stayed 3 nights in Jun 2019
Response from Heritage Hotel 19 on Jul 28, 2019
Dear guests, It was great having you with us and we would like to extend our gratitude for taking the time to share your opinion with the rest of the Expedia.com users. Our main goal is that our guests have a great time here and feel like home, and therefore it makes us really proud when we manage to do so. We look forward to welcome you in the near future again. Warmest regards, Heritage Hotel 19 team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Beautiful heritage building with lots of original features left in place with a modern twist.
Stayed 3 nights in May 2019
Response from Heritage Hotel 19 on Jul 28, 2019
Dear guests, Thank you for taking the time to share your opinion with the other Expedia users. On behalf of the entire team we would like to thank you for the kind rating. We would be pleased to welcome you back in the near future. Warm regards, Heritage Hotel 19 team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely exposed brick walls in the bedroom. Breakfast was great and very friendly staff
Stayed 1 night in May 2019
Response from Heritage Hotel 19 on Jul 28, 2019
Dear guests, Thank you for your review and for taking the time to share your experience. We're pleased to hear that you enjoyed your time with our friendly team and look forward to welcome you again soon. Kind regards, Heritage Hotel 19 team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

JEREMY

Liked: Cleanliness, staff & service, property conditions & facilities
Dissapointed
Hi the hotel staff were fantastic and food was good - we booked for the entire week and were given one of the smallest rooms not sure why - as other guests were only staying one or two nights and had much better rooms - very disappointing We had constant ants and flying ants - room was noisy due to being close to reception - and area was very noisy at night so overall cannot fault staff - except why such a poor room when staying the whole week ?????
Stayed 7 nights in May 2019

10/10 Excellent

KarenS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated for Split Old town, it has a little courtyard and indoor breakfast area The room was comfortable with a balcony The bathroom had a really powerful walk in shower. Breakfast is served form a menu and was very good
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the front desk staff met us at our drop off point to walk us to the hotel. Nice touch!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning interiors. Fantastic service particularly Klaudia in reception who was so welcoming and helpful.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem tucked away from crowds
Conveniently located within walking distance of everything of interest but tucked away from the noise, tourists, etc. Right on the path to Marjan and an easy walk to beaches. Great breakfast. No coffee or tea in room; if you want that outside of breakfast you have to pay for it.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice but for the price, there were better accommodations on the Reva
Stayed 2 nights in Apr 2019

10/10 Excellent

audra, Watford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebrating our 30th anniversary
Well what can I say about this out of the Way Bijou hotel it’s perfect quiet and romantic with a pretty private courtyard where you can have your cooked to order breakfast and we stayed in the penthouse suite and loved it very chic and great shower and comfy bed and superb decor, Free WiFi and nothing was not too much hassle. Fab location and easy access to the town it was awesome and we really enjoyed it. A breakfast menu would be a good idea in the rooms so you know what on offer
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage Hotel 19 is located right on the edge of the old Town in a quiet neighborhood yet easily accessible to the waterfront and shops and restaurants. The hotel is charming and the staff was very accommodating. Though our room was on the small side with only one chair, we found the outside patio an inviting spot to enjoy a glass of wine, relax, and escape the cruise ship crowds. Also, the hotel offers an amazing breakfast with high quality meats, cheeses, croissants and delicious eggs if desired. Definitely a very pleasant stay.
Stayed 2 nights in Sep 2018

8/10 Good

Ken, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good, a quite area lots of restaurants and stores close by Only hot water worked in the shower Could not fix the problem over the 3 days we were there
Stayed 3 nights in Sep 2018

10/10 Excellent

Raymond, Queensferry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small friendly hotel just off the waterfront
From the moment we arrived we knew this was a great choice. Hotel staff couldn’t have been more friendly. Breakfasts were well presented and plenty on offer. We had a ground floor room straight off the terrace where breakfast was served. The room was a perfect size but storage was poor especially for people like ourselves who were staying seven nights ,also there was only one chair.
Stayed 7 nights in Sep 2018