Lobby
Check availability

Reviews of Best Western Plus Liberty Lake Inn

2.5 out of 5
Best Western Plus Liberty Lake Inn
1816 N Pepper Ln, Liberty Lake, WA

Reviews

8.4

Very Good

Rating 10 - Excellent. 442 out of 888 reviews" "
Rating 8 - Good. 267 out of 888 reviews" "
Rating 6 - Okay. 89 out of 888 reviews" "
Rating 4 - Poor. 54 out of 888 reviews" "
Rating 2 - Terrible. 36 out of 888 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mary, Stanwood

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice stay. We always feel welcome there. And it’s close to the grandchildren
Stayed 2 nights in May 2024
Response from AGM on May 20, 2024
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
V clean rooms. The bfast was just ok
Stayed 1 night in May 2024
Response from AGM on May 16, 2024
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.

10/10 Excellent

Kim, Taylorsville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast options.
Stayed 4 nights in Apr 2024
Response from AGM on May 1, 2024
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 7 nights in Apr 2024
Response from AGM on Apr 29, 2024
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.

10/10 Excellent

Charles

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time room was the best 24hr pool n breakfast was great
Stayed 4 nights in Apr 2024
Response from AGM on Apr 29, 2024
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.

10/10 Excellent

Samuel

Stayed 2 nights in Apr 2024
Response from AGM on Apr 17, 2024
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.

10/10 Excellent

jolene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM on Apr 11, 2024
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.

10/10 Excellent

Geoffrey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rec room with snacks and happy hour. Pool and spa also a plus
Stayed 1 night in Apr 2024
Response from AGM on Apr 9, 2024
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent. The pool was well kept. One of the better hotel breakfasts.
Stayed 3 nights in Apr 2024
Response from AGM on Apr 8, 2024
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.

10/10 Excellent

Timothy, Charleston

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very new. Clean
Stayed 1 night in Mar 2024
Response from AGM on Apr 3, 2024
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.

10/10 Excellent

Cassandra

Stayed 1 night in Mar 2024
Response from AGM on Mar 31, 2024
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, nice room, great pool and hot tub and a good breakfast.
Stayed 1 night in Mar 2024
Response from AGM on Mar 7, 2024
Thank you We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.

4/10 Poor

Rebecca

Traveled with pets, Traveled with family
Asked for housekeeping 2 times never showed up.
Stayed 4 nights in Feb 2024
Response from AGM on Feb 27, 2024
Sorry for your inconvenience. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.

6/10 Okay

Isabel

Traveled with family
Disliked: Property conditions & facilities
Would advise to go elsewhere. Toilet seat broken, bathroom light flickered, food left in mini fridge. Advertised indoor swimming pool but upon check in was told it wasn’t heated. My daughter was so disappointed - would have gone elsewhere had I known. Lady doing breakfast left it dirty and unfilled as she did crochet in the side room.
Stayed 1 night in Feb 2024
Response from AGM on Feb 12, 2024
Sorry for your inconvenience. Our indoor swimming pool had the pump go out, unfortunately these things happen. It will be fixed this week. We appreciate your comments and will forward your input to our leadership teams.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and fast, and we were able to get rooms next to friends traveling with us. Room is nice and large with comfortable chairs for socializing. Breakfast was amazing with lots of options. Only bad was that the Beds are hard & one of our comforters had dried blood on it, but other than that it was a nice place.
Stayed 1 night in Feb 2024
Response from AGM on Feb 6, 2024
We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience overall. Super clean, lots of great amenities, best hotel breakfast ever, would stay again in a heartbeat. Really great food and service at the sports bar across the street.
Stayed 1 night in Jan 2024
Response from AGM on Jan 29, 2024
Thank you. We appreicate your stay and input. We appreciate your comments and will forward your input to our leadership teams. We hope you and yours have a very nice week..

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It was very clean and quiet. Only complaint would be that we reserved a room with 2 queen beds and they were full size. Pretty tight for 2 people in one bed.
Stayed 1 night in Jan 2024
Response from AGM on Jan 16, 2024
Thank you. We appreicate your stay and input. We appreciate your coments and will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

CONNIE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. beds comfortable.
Stayed 1 night in Jan 2024
Response from AGM on Jan 8, 2024
Thank you. We appreicate your stay and input. We appreciate your comments and will forward your input to our leadership teams. We hope you and yours have a very nice week.

2/10 Terrible

Kelly

Liked: Cleanliness
I reserved 2 King Suites. One for me and one for may girlfriends sister. This is the first time I was meeting the Sister. They gave me a suite and her sister a double. There we Kings available, Then when we checked out they charged my guest for their room. I spent 1 hr geting that mess straightened out and a refund on her card that may take 2 to5 days. Today I had a charge for her room on my credit card. Another hour on phone to straighten out and a 2 to5 day wait for credit. I was totally embarrassed by what happened. What a first meeting!!!
Stayed 1 night in Dec 2023
Response from AGM on Dec 28, 2023
We appreicate your stay and input. We appreciate your comments and will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

Jon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 26, 2023
Thank you. We appreicate your stay and input. We appreciate your coments and will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

Marvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 25, 2023
Thank you. We appreicate your stay and input. We appreciate your coments and will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

Russell

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AGM on Dec 22, 2023
Thank you. We appreicate your stay and input. We appreciate your coments and will forward your input to our leadership teams. We hope you and yours have a very nice week.

6/10 Okay

Jeff

The hotel hasn't taken to a lot of updates. The short toilets, aging "look" and no usb ports were somewhat of a surprise. Overall, I'd stay again and the rate was fine. The morning brunch and evening beverage/muchies was great!. It's too bad the rooms are simply old.
Stayed 1 night in Dec 2023
Response from AGM on Dec 15, 2023
We appreicate your stay and input. We appreciate your coments and will forward your input to our leadership teams. We hope you and yours have a very nice week.

2/10 Terrible

Maria

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
They over charge for items that can be washed but according to them it can and they are damaged
Stayed 1 night in Nov 2023
Response from GM on Nov 24, 2023
When linens get damaged, as these are, we have absolutely no alternative but to throw them away, and purchase new ones. This is not remotely accepatable. This was really unneccesary, and a total mistreatment of hotel property.

10/10 Excellent

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent beds and breakfast!
Stayed 1 night in Nov 2023
Response from AGM on Nov 16, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Ruth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and the breakfast was great
Stayed 3 nights in Nov 2023
Response from AGM on Nov 14, 2023
Thank you. We greatly appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

4/10 Poor

Vanessa

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Our room 201 door did not lock. We didn't realize this until my husband was going to run get us dinner, and could just push the door open. When he was there we could use the deadbolt and flip lock. I had had a medical procedure earlier and not in shape to move rooms at this point. The tub/shower dripped all night and ran out of hot water. We could not get the room cool enough to sleep comfortably 67-74 degrees the whole time. We usually like Best Western but this was a fail. When i told the receptionist she said she guessed they needed to fix a few things.
Stayed 1 night in Nov 2023
Response from AGM on Nov 8, 2023
Sorry for you inconvenience. We will forward to maintenance. We hope you and yours have a very nice week

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and nice.
Stayed 1 night in Nov 2023
Response from AGM on Nov 6, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Jamere

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Agm on Oct 30, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night. Easy to get to. Not much around.
Response from GM on Oct 30, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and serves great breakfast!
Stayed 1 night in Oct 2023
Response from AGM on Oct 25, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

Katherine

Stayed 3 nights in Oct 2023
Response from AGM on Nov 11, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Caryl

Stayed 1 night in Oct 2023
Response from AGM on Nov 10, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

David, Hamilton

Traveled with family
Liked: Cleanliness, staff & service
It was convenient to my motorcycle dealer. Nice Bistro next door had excellent food and service along with outdoor dining.
Stayed 2 nights in Oct 2023
Response from BW on Oct 21, 2023
Thank you for taking our survey. Hope to see you again soon.

4/10 Poor

DANIEL

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff were clueless. Pool was cold. Hot tub did not work.
Stayed 2 nights in Sep 2023
Response from AGM on Oct 27, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Cheryl

Stayed 1 night in Oct 2023
Response from AGM on Oct 27, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Jeff

Stayed 1 night in Oct 2023
Response from Agm on Oct 27, 2023
Thank you. We appreicate your stay and input.. We hope you and yours have a very nice week.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Agm on Oct 27, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. Have a great week

6/10 Okay

Gary

Liked: Staff & service
The toilet ran every 4 to 5 minute's and the sink took a long time to drain. We stayed two nights so expected to at least have towels replaced and the garbage emptied. This was not done. Bed was comfortable and breakfast was very good with lots of options.
Stayed 2 nights in Oct 2023
Response from AGM on Oct 27, 2023
Sorry for your inconvenience. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

Kimberly, Lolo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from AGM on Oct 27, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Leann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AGM on Oct 27, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Mary, Stanwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cookies were delicious
Stayed 1 night in Oct 2023
Response from AGM on Oct 27, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern, clean and fairly quiet. The included breakfast had a good variety of options and was of decent quality.
Stayed 3 nights in Oct 2023
Response from Agm on Oct 27, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

8/10 Good

Gael, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed. Good shower. Hot tub jets didn't work well.
Stayed 4 nights in Oct 2023
Response from AGM on Oct 27, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Lizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Agm on Oct 27, 2023
Thank you. We appreicate your stay and input. We will forward your input to our leadership teams. We hope you and yours have a very nice week.

10/10 Excellent

Thomas, Walla Walla

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful welcoming staff; clean and quiet hotel. Definitely will return.
Stayed 1 night in Sep 2023
Response from BW on Sep 22, 2023
Thank you for your great review! Hope to see you again!

6/10 Okay

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Check in was a little rough. Could have been managed better
Stayed 1 night in Sep 2023
Response from Anna on Sep 18, 2023
We apologize for any issues you may have experienced.

10/10 Excellent

Esther

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from BW on Sep 10, 2023
Thank you for completing the survey regarding your recent stay at our property. We value your business and hope to see you again!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean. I didn’t want a bathtub. I wasn’t happy with the shower head as it was too wide spread. Other than that the staff was very pleasant and helpful.
Stayed 4 nights in Aug 2023
Response from BW on Sep 10, 2023
Thank you for completing the survey your feedback is important to us. We would like to apologize for not exceeding your expectations. We hope you stay with us again.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Anna on Sep 4, 2023
Thank you!