Room, 1 King Bed with Sofa bed, City View | Living area | Flat-screen TV

Reviews of Hampton Inn & Suites Spokane Downtown-South

2.5 out of 5
Hampton Inn & Suites Spokane Downtown-South
675 S McClellan St, Spokane, WA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 391 out of 495 reviews" "
Rating 8 - Good. 63 out of 495 reviews" "
Rating 6 - Okay. 22 out of 495 reviews" "
Rating 4 - Poor. 9 out of 495 reviews" "
Rating 2 - Terrible. 10 out of 495 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rudolfo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, parking
Stayed 2 nights in May 2024
Response from Guest Service Agent on May 15, 2024
Hello Rudolfo, thank you for giving us incredible review after your recent stay with our property! We're glad you had a pleasant experience. We look forward to seeing you again on your next trip to Spokane here at the Hampton Inn and Suites Downtown South!

10/10 Excellent

Linda

Traveled with partner
Liked: Property conditions & facilities
This is a beautiful hotel. Very clean and comfortable. The bed was comfy, the bathroom was totally modern and clean. I think the view of the city is very nice, especially at night with all the lights. We will stay here again.
Stayed 1 night in May 2024
Response from Guest Service Agent on May 12, 2024
Hello Linda, thank you for giving us such an incredible review after your recent stay with our property! We're glad you had a pleasant experience, the city view available from our northern facing rooms over the heart of downtown Spokane is certainly one of our property's most treasured features. We look forward to seeing you again on your next visit to Spokane here at the Hampton Inn and Suites Downtown South!

2/10 Terrible

Roy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Service
Stayed 1 night in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 29, 2024
Roy, We are always eager to learn what we can do differently to enhance our service. Please reach out to our team and let us know more about your experience at our hotel. Thank you for the opportunity to resolve any issues.

10/10 Excellent

BERTHA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room, clean, staff really noce
Stayed 3 nights in Apr 2024
Response from Guest Service Agent on Apr 23, 2024
Hello Bertha, we appreciate your excellent review of your stay with our hotel. Guest feedback and reviews like yours are invaluable tools for our staff in ensuring all of our guests have as comfortable of stays as possible. Thank you for making our hotel a part of your trip, we look forward to seeing again the next time you visit Spokane here at the Hampton Inn&Suites Downtown Spokane.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! We enjoyed the exceptionally friendly and helpful staff and the convenience of the hot breakfast.
Stayed 3 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 22, 2024
Brian, Thank you for your wonderful and glowing review of the Hampton Inn & Suites Spokane Downtown-South. We are delighted to provide an awesome breakfast for our guests and hope it begins their day positively.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff.
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 15, 2024
George, We are delighted you enjoyed a stellar experience at the Hampton Inn & Suites Spokane Downtown-South. We are glad the excellent service of our staff was prominently featured in your review. We hope to welcome you back for another visit soon.

10/10 Excellent

Emily

Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 30, 2024
Thank you for the wonderful rating, Emily. We look forward to sharing the hospitality of the Hampton Inn & Suites Spokane Downtown-South with you again when you are in the Lilac City.

6/10 Okay

Jeanne, Selah

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Our room was very noisy from road noise and people yelling outside and in the room above us. The breakfast was very nice and staff were friendly.
Stayed 1 night in Mar 2024
Response from Lisa, Front Desk :) on Mar 26, 2024
Jeanne, I am excited to hear that breakfast was nice and that our staff was friendly. I am sorry that you heard people yelling outside and road noise, I hope you spoke to the front desk about the room above you. I also hope you will consider coming to see us again. If you get a City View Room, it should help to cut out some of the road noise. Thank you for choosing to stay with us, we hope to see you again.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hideaway in Spokane!
Stayed 2 nights in Mar 2024
Response from Guest Service Agent on Mar 18, 2024
Bryan, thank you for taking the time to leave us a great review. Receiving positive feedback from our guests truly validates the efforts of our entire staff and provides extra motivation to continuously provide a comfortable stay for all of our guests. We're happy that you enjoyed your stay with us and look forward to your next visit with us here at the Hampton Inn and Suites Downtown Spokane!

10/10 Excellent

Shuang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 18, 2024
Shuang, Thank you for the excellent rating! We hope you will return to visit us again at the Hampton Inn & Suites Spokane Downtown-South and enjoy another wonderful experience.

10/10 Excellent

Anna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The staff were amazing, the property was really clean. Loved the pool and hotel and hot tub.
Stayed 3 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 15, 2024
Anna, Thank you for your wonderful review. We are delighted you enjoyed our Hampton Inn & Suites Spokane Downtown-South amenities. Please allow us to welcome you to our hotel again soon.

10/10 Excellent

Rick

Liked: Staff & service, property conditions & facilities
Clean and friendly people
Stayed 3 nights in Mar 2024
Response from Guest Experience Representative on Mar 10, 2024
Rick, thank you for taking the time to leave us a great review. Receiving positive feedback from our guests about our staff truly validates all of our efforts and provides the extra motivation we use to continuously provide all of guests with as comfortable stay as possible. We are happy that you enjoyed your stay with us and look forward to your next visit with us here at the Hampton Inn and Suites Downtown Spokane!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great breakfast, close to many things to do.
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 1, 2024
Michael, We have received many compliments on our breakfast service and are glad you enjoyed the morning meal. Thank you for the excellent rating you posted for the Hampton Inn & Suites Spokane Downtown-South, and we look forward to sharing our hospitality with you again.

8/10 Good

Bryan, Kasson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for the night
Stayed 1 night in Feb 2024
Response from Guest Service Agent on Feb 25, 2024
Thank you for taking a moment to rate and review your experience at our hotel, Bryan. We look forward to having the opportunity of showing a five star experience on your next night with us at the Hampton Inn and Suites Downtown Spokane!

10/10 Excellent

Daniel

Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 26, 2024
Daniel, we appreciate the excellent rating you shared with other Hampton Inn & Suites Spokane Downtown-South visitors. We hope you will join us for another great stay soon.

10/10 Excellent

Rose

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Guest Service Agent on Feb 25, 2024
Thank you for the wonderful rating, Rose! We hope you will return to enjoy the hospitality of the Hampton Inn & Suites Spokane Downtown-South again soon.

10/10 Excellent

Kaley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 22, 2024
Thank you for the outstanding 10-star rating, Kaley. We are glad you had an awesome experience at the Hampton Inn & Suites Spokane Downtown-South. Please join us again when you are in town for another great stay!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and in great condition.
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 17, 2024
Thank you, Brenda, for sharing an outstanding rating and review for the Hampton Inn & Suites Spokane Downtown-South. Our team takes pride in delivering a comfortable experience to our guests, and we hope you will return to enjoy our hospitality again.

8/10 Good

DOUGLAS

Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 17, 2024
Thank you for the positive feedback, Douglas. We are glad you were our guest at our hotel in Downtown Spokane and would love to host the perfect experience for you in the future.

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Two main issues: 1) Two handicapped persons parking spaces on the top level? 2) can’t cool the room below 65 degrees? In the winter? We are from Alaska, 65 is a hot day where we are from. You can’t open a window and you can’t get the room to a comfortable temperature. We asked if they could get an engineer to lower it to even 62. They said that he said no. Too bad, I really like this hotel, but why would we stay in a room that’s too hot to sleep in? To be fair, they loaned us a small fan that helped dry the sweat. I visited Spokane 4 times last year, so it’s something to decide not to stay there again.
Stayed 8 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 15, 2024
David, We are glad you chose to stay with us at our hotel in Spokane. Thank you for your feedback, and we will double-check with the manufacturer of the thermostat and heating/cooling unit to see if additional adjustments can be made. We hope you will reconsider another stay at our location.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, 5 star breakfast buffet
Stayed 1 night in Feb 2024
Response from Front desk. on Feb 14, 2024
Paul, thank you for taking your time to leave a great review. We are happy to hear that you enjoyed our breakfast buffet and that our parking was easy. Thank you for staying with us and we look forward to seeing you again.

10/10 Excellent

Zachary

Stayed 1 night in Feb 2024
Response from Lisa, Front Desk :) on Feb 12, 2024
Thank you, Zachary, for the great review. We hope to see you again soon.

10/10 Excellent

Becki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 8, 2024
Becki, We are thrilled you enjoyed an outstanding experience at the Hampton Inn & Suites Spokane Downtown-South. It was our pleasure to host your visit to the Lilac City.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff were very helpful. Excellent free breakfast.
Stayed 1 night in Feb 2024
Response from Lisa, Front Desk :) on Feb 7, 2024
Thank you, Deborah, for taking the time to give us a great review. We are happy to hear that you enjoyed your stay and, that we are clean and helpful. We hope you will come stay with us again soon and enjoy some more excellent breakfast.

10/10 Excellent

Tamickco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 6, 2024
Tamickco, We all enjoyed seeing the 10-star rating you posted for the Hampton Inn & Suites Spokane Downtown-South. Our team is delighted to provide the components for guests to have a wonderful experience at our hotel. We look forward to hosting you again.

10/10 Excellent

Alexander's

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean and extra precautions taken for guest safety. Highly recommend.
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 5, 2024
Thank you, Alexander's, for the outstanding rating and review. We are glad you felt comfortable and safe at the Hampton Inn & Suites Spokane Downtown-South. We hope you will be our guest again.

10/10 Excellent

Merlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 31, 2024
Thank you for the wonderful rating, Merlin! We hope you will return to enjoy the hospitality of the Hampton Inn & Suites Spokane Downtown-South again soon.

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 30, 2024
Katie, Thank you for the 10-star rating you shared for your stay at the Hampton Inn & Suites Spokane Downtown-South. We are always eager to know the rooms we prepare, and the service we provide are enjoyed. We hope you will be our guest again soon.

10/10 Excellent

Darren, Nampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast staff were very personable.
Stayed 2 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 28, 2024
Darren, We take pride in our complimentary breakfast at the Hampton Inn & Suites Spokane Downtown-South. The area is easy to access, and food items are fresh and full. Thank you for your kind shout-out to the staff that makes the morning meal a pleasant way to start the day!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 19, 2024
Thank you for the positive rating, Megan. Our Hampton Inn & Suites Spokane Downtown-South team works hard to provide stellar customer service and comfortable accommodations for our guests. We hope you will join us again for another excellent stay.

10/10 Excellent

Jenny

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very nice employees and treated me and my family very good!
Stayed 1 night in Jan 2024
Response from Lisa on Jan 16, 2024
Jenny, thank you for taking the time to leave us a great review. We are happy that you enjoyed your stay with us and hope to see you again.

10/10 Excellent

Mengjiao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 10, 2024
Thank you, Mengjiao, for sharing an excellent rating for the Hampton Inn & Suites Spokane Downtown-South. We are glad you were pleased with our service and comfortable accommodations, and we hope you will visit us again soon.

10/10 Excellent

Gudrun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 31, 2024
Gudrun, Thank you for sharing your excellent rating of the Hampton Inn & Suites Spokane Downtown-South. We look forward to welcoming you to our property again.

10/10 Excellent

James J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, highly recommend!
Clean and comfortable hotel. Staff was very friendly and helpful. Only a block away from the hospital, so it was very convenient to walk back and forth while visiting my husband after his heart surgery. I would stay here again.
Stayed 4 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 30, 2023
James, We are so glad you could visit your husband easily. We hope he makes a speedy recovery after his surgery. Thank you for the wonderful review. It is a pleasure to know Hampton Inn & Suites Spokane Downtown-South guests enjoy the pleasant staff and will return to visit again.

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people
I got treated like family
Stayed 3 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 23, 2023
Patrick, We are delighted to know you felt like family during your recent visit to the Hampton Inn & Suites Spokane Downtown-South. Thank you for the wonderful review, and I hope you will be our guest again when you are in Eastern Washington.

10/10 Excellent

Colleen, North Vancouver

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 22, 2023
Hello Colleen! We are glad you had an awesome experience at the Hampton Inn & Suites Spokane Downtown-South. Sharing our hospitality with travelers is always a joy for our team, and we hope you will return to visit us again.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I like how the security is around the property. Like the doors being lock, and the enclosed parking.
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 18, 2023
Thank you, Patricia, for being comforted by the security measures we have in place at the Hampton Inn & Suites Spokane Downtown-South. We hope you will be our guest again when you are in the Lilac City.

10/10 Excellent

Azusa

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 18, 2023
Thank you for your excellent rating, Auzusa! We are glad you enjoyed an outstanding stay at the Hampton Inn & Suites Spokane Downtown-South. We hope you will return to enjoy our hospitality again soon.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
great breakfast
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 13, 2023
David, We are delighted you enjoyed our delicious breakfast service in the morning. We are pleased to provide different entrees and favorites daily. We hope you will visit the Hampton Inn & Suites in Downtown Spokane again soon.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby was clean and presentable and the room looks great and cozy.
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 10, 2023
Pamela, Thank you for sharing your wonderful review with our friendly team. We are delighted you had a comfortable and pleasant experience at the Hampton Inn & Suites Spokane Downtown-South. It would be a pleasure to welcome you for another excellent experience.

10/10 Excellent

Pedro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 8, 2023
Pedro, Seeing the excellent rating you shared with others for our Hampton Inn & Suites Spokane Downtown-South was lovely. We are excited to host many more great experiences for you in the future.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean hotel. Friendly staff. We had a corner room that had a nice view of the city both directions.
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 30, 2023
William, Thank you for taking the time to rate and review your visit to the Hampton Inn & Suites Spokane Downtown-South. We are delighted you enjoyed the view of our city from your room. These spaces are listed as "city view" rooms on our partner sites, but not all have windows on two sides. We hope you will return to enjoy another excellent experience at our great location.

8/10 Good

Becky

Traveled with family
Convenient location
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 29, 2023
We are glad our hotel's location was convenient for your travel plans, Becky. Thank you for sharing your review with us. Please enjoy another stay at our comfortable place soon.

8/10 Good

KONNOR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 29, 2023
Konnor, We are glad you had a great stay at our Hampton Inn. We strive to provide a comfortable experience and pleasant stay for all our guests, and we hope you will return for another visit when you are in Spokane.

10/10 Excellent

Deborah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakie. Just a bit hard to find at first.
Stayed 4 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 29, 2023
Thank you, Deborah, for the excellent rating. We are glad you made it to our hotel safely. Our Hampton Inn & Suites Spokane Downtown-South team is eager to help with directions if needed. We hope you will join us here again for another wonderful experience.

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best towels. Otherwise we would stay there again
Stayed 4 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 29, 2023
Vivian, We look forward to hosting another wonderful stay for you at the Hampton Inn & Suites Spokane Downtown-South. Our laundry team will inspect the towels and remove any that are not up to the standards of our brand. We hope you will visit again soon.

10/10 Excellent

John Kosh Jr.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, as always.
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 29, 2023
Thank you for your continued patronage, John! We are always happy to welcome you when you visit the Hampton Inn & Suites Spokane Downtown-South. We look forward to seeing you again soon.

10/10 Excellent

Anuhea

Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 13, 2023
Thank you, Anuhee, for the excellent rating you shared for the Hampton Inn & Suites Spokane Downtown-South. We are glad you enjoyed our team's prompt, friendly service and the comfortable rooms our staff works hard to provide. We hope you will return for another lovely stay at our hotel again.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. They had a very good breakfast, we enjoyed the pool and hot tub. And the staff was excellent. Sebation was great at check-in and Sunny was a delight at breakfast. I would stay there again anytime.
Stayed 1 night in Nov 2023
Response from Sebastien on Nov 20, 2023
We're ecstatic you enjoyed our amenities including our pool and breakfast. I am happy to have made your stay welcoming and delightful, and I hope to see you again. Have Safe Travels! Looking forward to seeing next time at Hampton Downtown South

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Service Agent on Nov 21, 2023
Thanks Sean for giving us the outstanding review! We sincerely appreciate you taking the time to review our hotel, we value all of our guests' comments and reviews as invaluable sources of insight into ensuring every guest has a five-star experience. We look forward to showing our gratitude during your next stay with us here in Spokane at the Hampton Inn & Suites Downtown South!!