Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Mughram from a

Was short but fantastic

Posted May 4, 2014
Hotel is nice but location is not that much. There is no long walking road to the lake.
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing

Posted Apr 28, 2014
Great place to stay. Relax put your feet up and enjoy .
4 out of 5
Recommended
for Everyone
by Olly from London

Very good hotel - would recommend.

Posted Mar 19, 2014
Pros: Location, bar, staff
Cons: I would give the patrons more information about the hotels restaurants, I was a little unsure about which was which etc... no big problem though.
I thought the hotel was very nice. My room on the 7th floor was well appointed and clean. Gym and pool area were nice and the staff I met were all only too pleased to help. I must make a particular mention of two areas; Firstly, the Library bar staff, who were without exception a credit to the hotel and secondly the 'executive' floor check in staff were also fantastic. One particular lady who I believe has just left the hotel will be sorely missed as she was wonderful. (I have her name written down and will add if I find it.)
5 out of 5
Recommended
for Everyone
by Lucie from London

Great hotel

Posted Feb 26, 2014
Very happy with my stay at the hotel, the staff were welcoming & lovely and I really enjoyed the pool and the buffet!! Our room was very comfy. I stayed here after 2 weeks backpacking, it's very expensive compared to the rest of the country, but no more expensive than London. We used the hotels driver to get to the airport and he was great.
2 out of 5
Recommended
for Everyone
by A verified traveler

Nicehotel

Posted Feb 21, 2014
The hotel staff should be more train in customer communicaton
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place away from the hustle and bustle.

Posted Feb 12, 2014
We stayed for a total of 5 nights and it felt like home. Beautiful pool with bar, great restaraunts for something new every night. The staff were amazing.
4 out of 5
Recommended
for Everyone
by mahoni from israel

Goog hotel

Posted Feb 4, 2014
The hotel is good but the cinnamon grand much more better
1 out of 5
by Charmaine from Bombay

Check in experience - Pathetic

Posted Feb 2, 2014
Pros: The location and the buzz in the lobby.
Cons: The staff attentiveness and transfer of data between shifts
Location: Good location. close proximity to most shopping areas and other expat leisure options.
The entire check-in in and room allocation process was extremely poor. Staff lacked internal communication. Promises made by the front office staff was not met and only after I made a series of calls to the hotel management and said I would check out - did I catch their attention.
3 out of 5
Recommended
for Everyone
by Duane

Average hotel, great pool!

Posted Jan 28, 2014
The hotel was ok for the price, rooms are basic but clean. Staff v friendly and attentive and the pool area is fantastic!
1 out of 5
by A verified traveler

Hotel who has no idea about their reservations???

Posted Jan 13, 2014
Pros: Nothing
Cons: Reservation team to be more proactive. Wedding parties to have a seperate level accomadation Customer service to be improved
1 - During Dec 2013 and Jan2014, I had two rooms booked from Australia for five nights, since Oct 2013. Total room charges were deducted from my credit card since Oct 2013. When I went to check in to the Hotel on the 27.12.13 front office staff had no idea about my reservation. We had to wait more than an hour at the reception until the hotel sorted out their act together. At no stage a manager came and spoke to us to explain what was gone wrong. As a customer we were so disappointed, that the Hotel did not have the reservation in hand when we arrived, like all the other hotels did. I had to provide a copy of my reservation before I got my rooms. 2- The Hotel had so many weddings, some of these wedding guests were occupying hotel rooms, on the same floors as overseas holiday stayers. These guests were too noisy, till early ours in the morning. The locals and wedding parties were drinking on the corridors screaming singing and making lot of noise. 3- When the time came to check out, after settling my final bill, I requested our luggage to be brought down. After waiting for 40 min for the luggage, I went and asked is anyone bringing them down, the reaction was no not yet. So after wasting about 45 -50 min I had to pull the luggage myself.