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Reviews of Heritance Ahungalla

5 out of 5
Heritance Ahungalla
Galle Road, Ahungalla

Reviews

8.2

Very Good

Rating 10 - Excellent. 46 out of 119 reviews" "
Rating 8 - Good. 48 out of 119 reviews" "
Rating 6 - Okay. 11 out of 119 reviews" "
Rating 4 - Poor. 11 out of 119 reviews" "
Rating 2 - Terrible. 3 out of 119 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

GERALD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel
Very good hotel. Layout and facilties - especially swimming pools and proximity to beach- excellent. Staff very friendly and always tying hard to help and facilitate
Stayed 14 nights in Dec 2023

6/10 Okay

Nayantara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent staff!! Hotel is old and needs refurbished. Staff are great but poor management so poor coordination of services. Food was great and dining room staff Excellent
Stayed 1 night in Oct 2023

8/10 Good

Craig

Liked: Staff & service, room comfort
3 1/2 Star
The property is showing its age and they are currently renovating which is good. The property windows to the restaurant were dirty and unclean which was disappointing having 2 days of breakfast and Dinner there. The location was good with easy access to the beach and appeared to be clean of rubbish. The facilities are in bad condition expect for the pools, I would rate this property as 3 1/2 Stay which was disappointing after staying at the Hertiance Kandalama
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Craig,Greetings from Heritance Ahungalla!It was wonderful to have you stay at Heritance Ahungalla and thank you for taking the time to share your experience with other guests on this platform.Guest feedback remains the most important tool for us to measure our product and service standards therefore we always find it helpful when we hear back from our guests.We have noted down your concern areas and we will be discussing on means to improve our standards.While thanking you for staying with us, we certainly hope to welcome you back to our resort for yet another memorable stay. Wish you a pleasant day.Thank you.Warm Regards,Sisira SenaratneGeneral Manager.

10/10 Excellent

Shamaindra

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Celebrated earth day with Air full of Kerosene
We were unfortunate to stay at this hotel on a day that they celebrated the Earth Day in 2023. We love, encourage, and actively participate in similar programs. The problem was, how the hotel management went about the celebration and their lack of planning. Hotel management decided to shut all electrical lights in the downstairs lobby area, then lighted kerosene torches. There were so may kerosene torches lit all over the area (including bar, near pool etc.) and the smell was unbearable, air was unbreathable. Add 100C temperature and humidity to the situation and it was absolute hell. What was the point of this stupid show? They probably added more pollutant to the air by burning all the kerosine for few hours than the greenhouse gases emitted to generate electricity. Stupidity at its best was in display at Heritance Ahungalla on 3/23/23.
Stayed 1 night in Mar 2023

10/10 Excellent

chandrasegaram

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with 2 large swimming pool overlooking the beach. Plenty of beach chairs and the pool staff made sure that we stay comfortably in the shade enjoying the sea view. We stayed on all inclusive package and lots of choices of tasty food were available throughout the day. Excellent customer services by Shanduni, Varuni from the restaurant, Prasanna -cleaning staff, Raju from the bar. We will highly recommend this resort and definitely stay again on our next visit to Sri Lanka.
Stayed 4 nights in Feb 2022

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities. Nice clean hotel. We were upgraded. Dhananjay the hotel manager was very friendly.
Stayed 3 nights in Jan 2022

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully positioned with well-serviced rooms and exceptionally attentive staff the hotel is certainly worth a visit. We were well looked after throughout our stay and would certainly return.
Stayed 6 nights in Dec 2021

10/10 Excellent

Ranjan

Liked: Staff & service
Disliked: Cleanliness
Need some work and service upgrade!
When I checked in there was a congratulation cake on the coffee table. I told them it was not mine. They came and moved it to the other room. That’s a Covid protocol violation. Toilet did not flush well at all. After using it I had to flush it at least 4 times. Hotel is beautiful. Average service. Nice swimming pool and the pool staff is nice.
Stayed 1 night in Nov 2021

10/10 Excellent

THULITHA DESHAPRIYA DE S, London

Beautiful hotel by the Indian Ocean
Stayed 1 night in Oct 2021
Response from Srinath on Oct 9, 2021
Dear Valued Guest, Greetings from Heritance Ahungalla! We are delighted to read that you have had a pleasant stay with us. We will make sure to share your comments with the team and we look forward to welcoming you back. Yours Sincerely, Management, Heritance Ahungalla.

2/10 Terrible

Lakshan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2021

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Leila A. on Jan 20, 2020
Dear Valued Guest, Thank you for sharing with us, the feedback of your stay at Heritance Ahungalla. It would be our pleasure to have you back for another memorable hotel experience. Yours Sincerely, Management. Heritance Ahungalla.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Leila A. on Nov 26, 2019
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at our hotel. It would be our pleasure to have you back with us for another memorable experience. Yours Sincerely, Management, Heritance Ahungalla.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Leila A. on Oct 18, 2019
Dear Valued Guest, Thank you for sharing your feedback with us on Expedia. It would be our pleasure to have you back at Heritance Ahungalla for another stay. Yours Sincerely, Sisira Senaratne, General Manager, Heritance Ahungalla.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice range of drinks. Good security. Excellent crabs and prawns for dinners.
Stayed 3 nights in Aug 2019
Response from Leila A. on Aug 27, 2019
Dear Valued Guest, We thank you for the time taken to share your feedback with us on Expedia following your stay at our hotel. It would be our pleasure to have you back for another memorable experience. Yours Sincerely, Management, Heritance Ahungalla.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet & luxury
Big spacious hotel (with dead spaces, such a never opened bars or long empty corridors). Very good room with good AC and the sound of the waves to put you to sleep. 2 big pools: the blue one with sea view and the green one, more secluded with overhanging tree and visiting birds. Food was excellent from the breakfast hoppers to the dinner's curries. Weird system of pool loungers not furnished with cushions & having to request a pool towel rather than helping yourselves meant having to wait quite a bit for the pool attendant on occasion. The sea is not very quiet, even in 'high' season. It is shallow for a good 10/15 metres so can be enjoyed anyway but non-confident swimmers might find the waves off-putting.
Stayed 3 nights in Feb 2019
Response from Leila A. on Mar 7, 2019
Dear Valued Guest, Thank you for the time taken to share your feedback with us following your stay at our hotel. We are pleased to read that you had enjoyed your stay with us and have endorsed our facilities and culinary experience. We have taken your constructive criticism regarding the pool loungers and towels positively and will be looking in to enhancing the same. It would be our pleasure to have you back with us for another memorable quiet and luxury stay. Yours Sincerely, Sisira Senaratne, General Manager, Heritance Ahungalla.

8/10 Good

Shanthini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Leila A. on Feb 16, 2019
Dear Valued Guest, Thank you for the time taken to share your rating with us on Hotels.com We are thrilled to note that you have given us 8/10 and it would be our pleasure to have you back at our hotel and assure you that your next stay with us will be a 10/10 experience. Yours Sincerely, Sisira Senaratne, General Manager, Heritance Ahungalla.

2/10 Terrible

HAOMIAO

Disliked: Staff & service
The worst service and hospitality so far in SL
The service is really bad. If it were not designed by Bawa, I will never visit it. Dont waste your time. Jetwing Lighthouse is much better.
Stayed 1 night in Feb 2019
Response from Leila A. on Feb 14, 2019
Dear Valued Guest, Thank you for the time taken to share your feedback with us which will further assist in our continuous improvement. We are surprised to read that you found our staff service to be poor as our hotel is well equipped with one of the best services crew in the industry and we always give the priority to our guests. However, we understand we can only improve through valuable guest feedback such as yours and will be looking to the concern area and provide with necessary training to improve our customer engaging ethics and meet the professional standard. We do hope that this will not deter you from visiting us again as we assure your next stay with us will be a pleasant one. Yours Sincerely, Sisira Senaratne, General Manager, Heritance Ahungalla.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2018

6/10 Okay

Siri, Danovita

Disliked: Property conditions & facilities, room comfort
Air conditioning and wine prices compared to other five star hotels!!
Stayed 1 night in Oct 2018
Response from Leila A. on Oct 25, 2018
Dear Valued Guest, Thank you for the time taken to share your feedback with us. Please note that the rates for alcoholic and non- alcoholic beverages at the hotel are according to the hotel standard parallel to other similar hotels of the area. We regret that you were not satisfied with this and hope this would not deter you from visiting us again in the future. Yours Sincerely, Sisira Senaratne, General Manager, Heritance Ahungalla.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
An OK stay
A brief holiday - the property is old but the service is good and the food is just about OK. Once you are in the resort its very tough to get out to the town. So plan to stay in the resort if you are booking this property. The service is fine, staff friendly and the amenities are good.
Stayed 1 night in Aug 2018
Response from Leila A. on Aug 28, 2018
Dear Valued Guest, Thank you for the time taken to share your feedback with us. We are pleased to read that you are satisfied with your overall stay. We look forward to having you back in our hotel and assure you a better experience. Yours Sincerely, Sisira Senaratne, General Manager, Heritance Ahungalla.

10/10 Excellent

ANIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Jul 2018
Response from Leila A. on Sep 6, 2018
Dear Valued Guest, Thank you for the time taken to share your feedback following your visit to Heritance Ahungalla. We look forward to having you back in our hotel for another memorable experience. Yours Sincerely, Sisira Senaratne, General Manager, Heritance Ahungalla.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay at a gorgeous hotel
A very nice beachfront hotel. Very attentive service staff. Huge compound so dont feel crowded at all. Highly recommended

4/10 Poor

Rizwana

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Grand hotel location grand only
Hotel was in a very good location colonial style very beautiful setting but the rooms need upgrading especially the bathroom. We had half board breakfast and dinner excellent staff also very accommodating.

10/10 Excellent

Makiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on the beach
The hotel staff was extremely helpful. The room was very comfortable. I just wish they had more options for breakfast and dinner other than a buffet.
Stayed 2 nights in Dec 2017

10/10 Excellent

Ragupathy, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
excellent
Stayed 3 nights in Sep 2017

8/10 Good

Cecilia, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the beach in lovely surroundings
Nice rooms with great bathrooms - most with stand alone showers. Some with bath and separate showers. 2 large outdoor pools, great meal selections and theme buffet dinners - changed nightly. Lovely Balinese spa treatment rooms. Sandy beach is lovely, although too rough to go swimming as life guards do not patrol. Good for couples, families, groups and singles too.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
unfortunate checkout
checkout was terrible; i had pre-paid for my reservation but the hotel flatly denied this multiple times. i had to call hotels.com for help. service was not great. hotel is in a nice location.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Chris, Dubai

Liked: Cleanliness, property conditions & facilities, room comfort
Awesome location fantastic breakfast
We really enjoyed our stay here and were quite impressed when they offered to make us baby food for our baby. I highly recommend this hotel for families

4/10 Poor

Verified traveler

Disliked: Staff & service
Service needs to be fixed up...
Our stay at this hotel was not off to a great start. Our booking details was not available upon check in and had trouble checking in. Provided additional bed was small and not worth the cost of the room. Hotel was clean but service from staff was lacking, slow to respond and deal with matters. Room lighting was really bad, very dark and dim. The view from the room on the other hand was beautiful. The room was clean. Room service food was not great...

8/10 Good

premilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel, minor issues
The hotel was beautiful. The only "negative" was that they didnt have our hotels.com reservation. we had to forward them the confirmation email we received. We didnt end up getting the room that we paid for.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its a great location.

8/10 Good

Dr.Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach Resort
- Good Beach Resirt For Relaxation. --Good Staff .

10/10 Excellent

Nico, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally Relaxing!
Very quite hotel as it's away from the main road. Hotel was fully booked out but there was hardly anyone in the pools or at the beach all day. It's easy to find your own quite space around the beautiful grounds. Unfortunately there was not much lighting at night otherwise we would have made more use of it. The pools are really nice and clean. Entire staff was super friendly and efficient. The buffet was amazing with different curries offered every day. We got offered specially prepared dishes by award-winning chef Manjula which were delicious. We thought the hotel could do with a refurb which it is going to get this year, so it will be even more stunning by the end of the year (hope there will be better ventilation in the shower).....

10/10 Excellent

Jeremy, Columbus, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, no need to leave
Beautiful hotel with a great beach and pool. The grounds were very well kept and the pool areas were clean and well attended to. The beach is also wonderful, beautiful sand and water. The rooms were great, quiet, and a very comfortable bed. Shower was nice and had hot water. We had an issue with service for dinner one night, so eat at the regular restaurant and not the pool side bar.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

F Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Timothy, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Beautiful hotel building and ambiance. Very comfortable room (deluxe sea view) on third floor. Staff were all very friendly and helpful. Two large swimming pools so it never seems crowded.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lee, Paraburdoo, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritance -
excellent experience for first time travellers to Sri Lanka - beautiful beach resort that has outstanding services and rooms.. Fully recommend to all travellers

10/10 Excellent

riss, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Only stayed over night but the service, views, room and food was fantastic.
Response from General Manager, Heritance Ahungalla on Mar 16, 2015
Dear Valued Guest, Thank you for selecting Heritance Ahungalla as your preferred accommodation partner in the Southern Coast, Sri Lanka and for posting a valuable review on Expedia.com for the knowledge of our future guests as well as ours. It is indeed pleasing to note that you were happy and enjoyed the unique ambiance and the overall facilities & the services the resort had to offer. Also, we are pleased to know that you felt our hotel is an excellent property and found the staff to be efficient, courteous and polite. We are extremely gald to know that you have enjoyed our culinary experience and found the culinary team to be very helpful. I certainly hope that Heritance Ahungalla have contributed to some fond memories that you can hold dearly. We look forward to welcoming you back to our magical paradise on your next visit! Yours sincerely, Refhan N Razeen, Executive General Manager, Heritance Ahungalla

10/10 Excellent

Mark, Subang Jaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exquisitely designed hotel with big pools
The hotel is beautifully designed by architect Geoffrey Bawa. The pools are great and the food is very good.
Response from General Manager on May 16, 2015
Dear Valued Guest, Thank you for selecting Heritance Ahungalla as your preferred accommodation partner in the Southern Coast, Sri Lanka and for posting a valuable review on Hotels.com for the knowledge of our future guests as well as ours. It is indeed pleasing to note that you were happy and enjoyed the unique ambiance and the overall facilities & the services the resort had to offer. Also, we are pleased to know that you felt our hotel is an excellent property and found the staff to be efficient, courteous and polite. We are extremely gald to know that you have enjoyed our culinary experience and found the culinary team to be very helpful. I certainly hope that Heritance Ahungalla have contributed to some fond memories that you can hold dearly. We look forward to welcoming you back to our magical paradise on your next visit! Yours sincerely, Refhan N Razeen, Executive General Manager, Heritance Ahungalla

6/10 Okay

Eva , Doha

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very noisy hotel
Overall, I would say this in a three star hotel in European standards. The rooms are clean and nicely decorated, however the wooden flooring makes the rooms very echoey. If you are a light sleeper you will wake up as you can hear pretty much every noise from the rooms upstairs. Also, the corridors have stone floors so you will hear people waking by and the noise of room service trolleys in the morning. The hotel is situated in a remote area which doesn't cater for tourists. You are limited to hotel's restaurants which are expensive. There is one more restaurant on the beach. The staff are very friendly and helpful.