Ratings based on 9 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
67% of guests recommend
3.2 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by Lise from Sweden

Nice to get away from Colombia, ok for 2 nights

Posted Feb 21, 2014
Location: hotel was on the beach, nothing to do near by. OK for 2 nights to get away from the busy Colombia
nice pool, good breakfast, hotel was a bit off everything
3 out of 5
Recommended
for Everyone
by A verified traveler

Average hotel

Posted Feb 6, 2014
Pros: May be.
Cons: Carpets are old and need to be changed
Location: Not very convenient if one has to go to the city.
The property is a bit old and there is no lift to carry luggage upstairs. The staff is generally pleasant and helpful. It is very close to the beach while one needs to hire hotel taxi to go to the town centre. The travel desk at the hotel is a complete rip off sometimes charging 3 times more than regular taxi so avoid.
3 out of 5
by Lisa from Dubai

Not the best hotel, would not reccomend

Posted Feb 3, 2014
Pros: I didn't like it at all. Small bed, weird guard hanging out near beach, just sitting in a chair doing his job.. I suppose to watch everything!
Cons: Renovation. Clean the walls. Air fresheners. Turn on AC in the lobby. Access to taxis and not tuk tuks
Location: This place is out of the way. Beach is there but it's not the best. It's too far from anything. We switched hotels--Cinnamon Grand Hotel!!
The pictures are deceiving. This hotel used to be a 5 star and is now a 3 star. Very disappointed in quality of hotel. It was hot in the lobby!! I mean hot! And there were flies We switched to Cinnamon Grand Hotel in Colombo. Worth the money and we did lose out on the $$ spent at Pegasus Reef but it was worth it. I would not recommend this restaurant unless they did some improvements, cleaned the walls, turned on the AC and added air fresheners. Although- I would recommend the tour guide- Mr. Johnson! He was the best and sweetest man, we've ever met!! He will take you all over the place and answer all your questions about Sri Lanka. I cannot praise Mr. Johnson enough!! What an amazing man and tour guide!! He was on time, courteous and helpful. Loved him!! :D just not the hotel. Even though we switched hotels, he still came to pick us up from another hotel. He even took us to the airport!! Great guy!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good base hotel

Posted Jan 14, 2014
Pros: Clean surroundings, friendly helpful staff.
Cons: Coffee served to table at breakfast,clean tablecloths.
Location: Small shops ,20 km from city. Beach at back of hotel,
Very good,pleasant staff always helpful. Not too far from city.
4 out of 5
Recommended
for Everyone
by Laurent from Canada

Very nice hotel, but a bit far from downtown.

Posted Nov 27, 2013
I had a very nice stay, most of the staff were very nice and smily. Room was clean but the allway a bit withered. breakfast was good and the location great (but far from downtown). I would recommand this hotel.
1 out of 5
by GINA from MELBOURNE

POOR HOTEL!

Posted Sep 27, 2013
WE ARRIVED HERE AFTER BOOKING ON EXPEDIA. WE CONSTANTLY BOOK VIA EXPEDIA AND LOVE THE CONVINIENCE BUT AT THIS HOTEL THE MANAGER TOLD US THAT HE HAD NOT RECEIVED OUR VOUCHER AND WANTED IMMEDIATE PAYMENT FOR THE ROOM. WE WERE TOLD TO WAIT FOR AT THE LOBBY FOR AGES WHILST A FEW STAFF WERE TRYING TO SORT IT OUT. WE WERE GIVEN A ROOM WITH 2 SINGLE BEDS JOINED INSTEAD OF THE DOUBLE BED BOOKED, THE CORRIDOR TO OUR ROOM WAS SMELLY AND THE POOL WAS CLOSED FOR A NIGHT SWIM. IN THE MORNING WE WERE HASSLED AGAIN ABOUT THE PAYMENT AND WHILST HAVING BREAKFAST THE GUY FORGOT OUR COFFEE ORDER AND WHEN EVENTUALLY WE GOT OUR COFFEE THE SUGAR TOOK A FURTHER 10 MINUTES!! I ALSO HAD TO PAY FOR INTERNET TO SEND THE EXPEDIA E-MAIL CONFIRMATION TO THE RECEPTION FROM MY LAPTOP. POOR STAFFING,POOR EFFICIENCY AND A POOR CUSTOMER SERVICE ARE OUR MEMORIES FROM THIS HOTEL.
3 out of 5
Recommended
for Everyone
by Northernempress from Nashville, Tn.

Great staff!!

Posted Sep 15, 2013
Pros: The staff was excellent!
Cons: The speed of the waiters in the restaurant definately need improvement and more care when the sheets are being laundered!
Location: Nothing is near by. You can take a van into Columbo which takes about a half hour.
The staff was fantastic and very eager to please. However, the bed sheets were absolutely disgusting and we didn't notice until it was time to go to sleep so they had to come and change them kind of late in the evening. The location is on the beach but there is no way you can swim there. Things are very slow in Sri Lanka, this also holds true for food being served. It can take up to a half hour for 2 cokes and a couple of salads even if you are the only 2 in the restaurant!
4 out of 5
Recommended
for Everyone
by John from California USA

Very pleasant hotel and restaurant.

Posted Sep 9, 2013
Have been to the Sri Lanka many times. I plan on using this hotel in the future. It's reasonably close to the airport and convenient to the Columbo area. The staff were very helpful and made this a nice experience.
4 out of 5
Recommended
for Business Travelers
by E Shibu from Kerala

value for money

Posted Jul 22, 2013 on Hotels.com
nice rooms with excellent service. 13 km away from city centre with all the amenities of 5* hotel. Excellent for family vacation.