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Opiniones de The Ritz-Carlton, St. Thomas

5 out of 5
The Ritz-Carlton, St. Thomas
6900 Great Bay, St. Thomas, St. Thomas

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 169 de 292 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 47 de 292 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 36 de 292 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 292 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 292 opiniones" "

9.2/10

Limpieza

8.6/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Luis

Le gustó: Limpieza
El check in fue un desastre
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Johanny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
todo perfecto exelente servicio muy bueno .........
Se hospedó 3 noches en marzo de 2021

10/10 Excelente

Dorell

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect resort
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Helen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Best place
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Bobby Suttice

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the ocean view from my room and the staff's attention to detail & helpfulness. The upkeep of the grounds & whole facility was immaculate.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Neressa Bacchus

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic place to stay.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

YASMINE, Brooklyn

Le gustó: Limpieza
Their beach side food and service was mediocre. The sunset cruise and staff were excellent. They are inconsistent with replacements in room after cleaning.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Michael Thomas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed our 6 night stay. The staff are so friendly and the fellow guests were too. The king size bed room was nice but if I had to suggest improvement, I would want more storage space. The motion control lights in the bathroom woke up anyone sleeping because the shower glass wall let light though into the bedroom. Bad design. The beach and pool area are gorgeous and restaurant was excellent. We ate there twice for dinner because the food, service and view was amazing. We would definitely come again.
Se hospedó 6 noches en abril de 2024

10/10 Excelente

torry

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great view , super clean and safe area
Se hospedó 4 noches en marzo de 2024

8/10 Bueno

Itoro

Le gustó: Condiciones de la propiedad
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024

4/10 Malo

Esther

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The amenities, quality of food and service, rooms are all far from a 5 stars hotel. Very very expensive for what it is. Luckily the staff is very nice and friendly but we were very disappointed with the overall quality of the hotel.
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Rhonda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Regina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Nimeshkumar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Pamela

Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Matthew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One of the best stays I’ve ever had. Very helpful and friendly staff.
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Ellen

Se hospedó 6 noches en febrero de 2024

8/10 Bueno

Ellen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
try harder
We had a very nice stay. Great view, clean room. The mattresses need to be flipped so they aren't leaning to one side. We arrived at 5 PM. The first night we had trouble with the QR code to order room service and the front desk was helpful. Food the first night was pretty bad, hard tough cold chicken sandwich. My husband's burger was tough, over spiced and hard. The fries were rubbery. We hardly ate any of it. They forgot the ice we ordered. Ice machine was broken or we would have used it. Bad start. Next time we had room service they forgot to bring my husbands dinner. Mine was cold. Seemed no matter what we ordered it arrived wrong/missing something and cold or just icky, except the wine. The delivery people were nice as was were the house keeping ladies. Over all the place was clean. We had a great dinner at Blue Water, the Pad Thai was the best I have ever had...but sadly couldn't get in again on Wednesday and Thursday. Alloro breakfast was very good. The smoked salmon was the best I have ever had. They served the smallest eggs I have ever seen, but good. Wondered why there was sooooo much garlic in the guacamole..not my favorite. The coffee place was excellent, super nice helpers. Sail had nice food, servers and drinks. Except the lettuce/veggie wrap gave me diarrhea all night. Coconut Grove has a super bar and excellent bar tender, Charlesworth is amazing. Give that man a raise!!!! The gift shop was low on all sizes of women's tops. Nice sales person.
Se hospedó 8 noches en febrero de 2024

10/10 Excelente

William

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2024

6/10 Aceptable

Mark

Viaje en pareja
No le gustó: Limpieza
Put in a handicapped room and we ARE NOT handicapped. Spa did not recognize our reservation and staff was very rude and demeaning, talk to the hand with attitude. Rained for 3 days and no umbrellas in our room. Shuttle service did not want to take us to our room upon check in until I offered to drive. Could not reach Aloro to order a pizza to pick up since mail box full, when called concierge would not contact restaurant instead told up to keep calling Aloro directly. Concierge would not shuttle us to Caribbean Fish market next door. The facility is a RINO Ritz in name only. Will never return. Sad since surroundings are beautiful. On to St Croix and St Bartz.
Se hospedó 7 noches en febrero de 2024

8/10 Bueno

Desara, Weymouth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was very quiet . Thinking that is a island resort i will loved if it has a little vibe some music at the pool. Allore restaurant was ok but not was i was expecting as a restaurant at ritz. The last day of our staying I couldn’t use the bathroom because was a water leak from the ceiling
Se hospedó 4 noches en enero de 2024

10/10 Excelente

Michele L.

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Ritz-Carlton is an absolutely beautiful resort with impeccable service. We cannot wait to return!!!
Se hospedó 5 noches en enero de 2024

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall a fantastic resort. The dinner options inside the resort can be improved with better quality food.
Se hospedó 4 noches en enero de 2024

10/10 Excelente

BIOLA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were very helpful! Food was delicious Property and location A1
Se hospedó 1 noche en enero de 2024

4/10 Malo

Ryan

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I paid ~1,500 per night for a room at the Ritz - a supposedly 5 star hotel. This is a 3 star hotel. The staff was friendly but the hotel itself is worn down and dirty. 5 star amenities are no where near this place. The food was of 3 star quality. Nothing about this place is 5 star. I’ve stayed in lux hotels all over the world this has been the worst. Based on this I wouldn’t stay at another Ritz…this hotel should lose its flag, be closed and revamped. If not don’t advertise as 5 star it’s 3 star at most. Again dirty, poor food, amenities are terrible, staff is nice but that it, they are slow u knowledgeable and not a lux experience. I never wrote reviews this is my first but need to share so other don’t waste their money. If I had paid 300/night I wouldn’t be upset, but 1,500 was a waste…..The Ritz corporate needs to visit this place….
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

Kailey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Wade

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice But Maze of Stairs are Tough
Spa is adequate, bar is best on the island, Italian restaurant Alloro is excellent, continental breakfast is excellent but expensive. Service is good property is well care for. No elevators up to the rooms access is difficult if you are older or out of shape. Also getting around property is a maze of stairs and ramps, after 3 days I still did not know my way around. Stairs are needed to get to every part of the property.
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Greg

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en noviembre de 2023

10/10 Excelente

Frank, Cranston

Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Jacqueline

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful
Se hospedó 6 noches en octubre de 2023

10/10 Excelente

Ganesh

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had an amazing two nights stay at the Ocean Front room. The facilities at the Hotel is so good, we didn't find the need to go out. We enjoyed the Kayaking, Paddling, Indoor Pool, Private Beach. restaurants. Great Place to stay in St.Thomas. St.Thomas is very crowded and infrastructure is crumbling a lot, so place like Ritz Carlton has created a clean environment for visitors to enjoy the nice sun. Wish the price is little reasonable but given the outside environment, it's worth the ambience inside. I will try Ritz Carlton at some other places also as I have experienced very stay at St.Thomas
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Jacqueline

Le gustó: Condiciones de la propiedad
Se hospedó 4 noches en octubre de 2023

8/10 Bueno

Tracy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Conveniently located on the east side of the island. Quick access to the St John ferry. Beautiful view of St John from the pool / beach area. Great staff! Could use some evening entertainment. Very quiet on the resort after dinner.
Se hospedó 7 noches en octubre de 2023

10/10 Excelente

Alexey

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay was Absolutely wonderful!!! From arrival to departure and everything in-between was like a fairy tale since we were celebrating our Honeymoon. The staff , the grounds and the food was of the highest quality and we enjoyed EVERYDAY. Will Definitely be returning. Thanks to all the staff for a wonderful experience
Se hospedó 4 noches en octubre de 2023

6/10 Aceptable

Clarence

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We absolutely loved the location of the ritz-carlton, however we expected more services, more inclusive options, and definitely more food option. We would've loved to have a tours and excursion included with our stay as well. Overall or stay was great but these few thing would have definitely made it an Amazing trip.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Rufus

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en agosto de 2023

10/10 Excelente

Brencia

Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

Thomas J

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Ritz was very accommodating and provided a lot of amenities. The staff was VERY friendly and helpful.
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

Moyna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Highly recommended.... expensive but worth the price. We stayed for our honeymoon and everything was great from arrival to departure. We went mid September during the off season and loved that the resort wasnt overcrowded. Opt for the Club lounge the food and unlimited drinks are worth the extra money. The resort is beautiful and well maintained. The staff was beyond amazing!!!! Everyone was very pleasant and engaged, they really took time to get to know us and made sure our needs were met. One staff member even got us a honeymoon gift!!! A few ppl we want to highlight are Kimorah and Knoy at checkin; Jadisha, Jemar, Coronthia, Ruth and Shirley in the club lounge; Bellhops Bruce and Dani; Micheal at the front gate; Micah, Shawn and the water activities crew. Thank you all!!! We definitely plan to return.
Se hospedó 5 noches en septiembre de 2023

2/10 Terrible

John

Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Mike

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wonderful!
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

Latrease Thorpe, Brunswick

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We absolutely loved the property for our Mother Daughter trip! I would strongly recommend staying in a room with club access! Food and drinks included! Every staff member was friendly and went out of their way to accommodate us! I can’t wait to go back!
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

Daniela S

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s great location and it’s a beautiful place! The staff are amazing, we felt very comfortable around the property. Our room was exactly what we expected, good vibes by the pool/ beach area! We’re very happy with our stay.
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Stephen John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en agosto de 2023

10/10 Excelente

Patricia

Se hospedó 5 noches en agosto de 2023