In-room safe, desk, laptop workspace, blackout drapes

Reviews of Sleep Inn Staunton

2.5 out of 5
Sleep Inn Staunton
222 Jefferson Hwy, Staunton, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 657 out of 1006 reviews" "
Rating 8 - Good. 254 out of 1006 reviews" "
Rating 6 - Okay. 60 out of 1006 reviews" "
Rating 4 - Poor. 26 out of 1006 reviews" "
Rating 2 - Terrible. 9 out of 1006 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from Manager on May 11, 2024
Hello Thomas,We appreciate your feedback and regret to hear about your experience. Your comments are valuable for our continuous improvement. Please feel free to contact our management team to discuss your concerns in more detail.

8/10 Good

donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on May 11, 2024
Hello donald,We're thrilled to hear you had a pleasant stay with us! Should you have any feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Bambi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Bambi,We are thrilled to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back soon for another fantastic experience!

10/10 Excellent

Connie

Traveled with pets, Traveled with family
The room was so clean, beautifully decorated and quiet!! We brought our two dogs and the grass area was great!!! Definitely be staying here on our way home…great job!!
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Connie,We are thrilled to hear you enjoyed our clean and beautifully decorated rooms, as well as our pet-friendly facilities! We look forward to welcoming you back on your next trip through the area. Thank you for choosing to stay with us during your travels.

4/10 Poor

Mark

Liked: Cleanliness
Room was not cleaned when we checked in...had to return to the lobby wait while the staff finished up the cleaning, weird TV configuration...could not figure out how to get it to work, and lousy HVAC unit (didn't hold temperature correctly and *very* loud all night).
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello Mark,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with our team for improvement. Feel free to reach out to our management team for further assistance with your concerns.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice folks work here. Room is pleasing, bed with great pillows!
Stayed 1 night in May 2024
Response from Manager on May 4, 2024
Hello Mary,We are delighted to hear you had a pleasant experience with our team and enjoyed our comfortable bedding. Your feedback is truly appreciated. Let us know if there's anything else we can assist you with.

6/10 Okay

Carolyn, Tazewell

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was really clean but the layout was horrible. The bathroom is literally right beside one of the beds. No privacy whatsoever and the size of the shower is terrible. Someone over average size could not use the facility.
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Carolyn, We appreciate your feedback regarding the room layout and will share your comments with our team for future improvements. We strive to provide comfortable accommodations for all guests and regret any inconvenience this may have caused during your stay. Thank you for bringing this to our attention.

10/10 Excellent

Karli

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Karli,We are glad to hear that you found our staff friendly and enjoyed a clean room during your stay. Your feedback is valuable to us as we strive to provide exceptional service to all our guests. Please feel free to reach out to our management team with any further comments or suggestions you may have.

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and all the employees were very nice
Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello Debbie,We are delighted to hear that you found our hotel clean and our staff friendly. Your positive feedback is greatly appreciated as we strive to provide excellent service to all our guests. We hope to welcome you back soon for another enjoyable stay.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello Derek,We're thrilled to hear you enjoyed your stay with us! Should you have any feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Carina, BLACKSBURG

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, clean rooms, clean parking lot, pet friendly
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Carina,We appreciate your positive feedback on our service, room cleanliness, parking area, and pet-friendly policy. Your satisfaction is our priority, and we aim to maintain high standards for all guests. Should you have any further comments or need assistance, please feel free to reach out to our management team directly.

4/10 Poor

Stephen

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Renovation/construction work in progress. Elevator inoperable for more than a day. No handrail in shower stall.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Stephen, We appreciate your feedback regarding your recent stay with us. Our team is continuously working on improving our facilities to enhance our guests' experience. We regret any inconvenience caused during your visit and will address your concerns with the appropriate departments for further review and improvement purposes.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Barbara,We're delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us. We look forward to welcoming you back soon.

10/10 Excellent

Hana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like new
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Hana,Thank you for noticing our efforts in maintaining a fresh atmosphere at our hotel. We are delighted to hear that you enjoyed the new scent during your stay. Our team takes pride in ensuring a pleasant environment for all our guests. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.

8/10 Good

Sheila

Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Sheila,We are delighted to hear that you had a pleasant stay with us! Should you have any further comments or concerns, please do not hesitate to contact us directly. We look forward to welcoming you back in the future.

10/10 Excellent

DONALD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and confortable
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello DONALD,We are pleased to hear that you found our hotel clean and comfortable. Your comfort is important to us, and we strive to provide a relaxing environment for all our guests. If you have any further feedback or suggestions, please feel free to contact our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient and well appointed with friendly helpful staff- just plain comfortable
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello larry,We're thrilled you found our hotel quiet, convenient, and well-appointed. Our team aims to provide exceptional service to ensure our guests are comfortable during their stay. If you ever need assistance in the future, feel free to reach out to our team.

10/10 Excellent

Sumitra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pleasant property.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Sumitra,We are delighted to hear that you found our property clean and pleasant during your stay. Your feedback is truly appreciated as we strive to maintain high standards for all our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team.

10/10 Excellent

Barbara, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was far beyond what we expected. Excellent.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Barbara,We are thrilled to hear that you enjoyed our breakfast offerings during your stay. Your positive feedback means the world to us. We hope to welcome you back soon for another excellent experience.

10/10 Excellent

Kyle

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean at a good price.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Kyle,We are delighted to hear that you found our hotel nice and clean during your stay. We strive to offer great value for our guests. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to 81
Stayed 1 night in Mar 2024
Response from Manager on Apr 7, 2024
Hello Larry,Thank you for sharing your feedback with us. We appreciate your input and will take your comments into consideration for future improvements. We hope to welcome you back to our hotel in the future for an even better experience.

4/10 Poor

Rachel

Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Rachel, We apologize for any shortcomings during your stay. Please do not hesitate to reach out to us directly to discuss your experience further. We value your feedback and aim to address any concerns promptly.

10/10 Excellent

Lyne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, good breakfast. Perfect stay.
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Lyne,We are delighted to hear that you had a quiet and clean stay with us and enjoyed our breakfast offerings. Your positive feedback is greatly appreciated. If you have any more comments or need assistance, feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay ..quiet area and helpful staff
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello charlene,We're delighted to hear you enjoyed our quiet location and helpful team during your stay. Your feedback is truly appreciated. Thank you for choosing our hotel for your visit.

10/10 Excellent

Evangelos

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean and convenient Sleep Inn. They keep the rooms very clean, and the breakfast is nice and fresh. Good quality coffee is always available
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Evangelos,We appreciate your positive feedback on the cleanliness of our rooms and the quality of our breakfast. Providing a fresh and enjoyable experience is our priority for all guests. Please feel free to share any more thoughts or suggestions with our management team directly.

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the sink separate than the toilet and shower, but need hooks in the shower room to put clothes and towels hanging up
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Judith,Thank you for sharing your thoughts with us. We appreciate your feedback regarding the need for hooks in the shower room for hanging clothes and towels. Your input will be passed along for future considerations to enhance our guests' stay experience.

10/10 Excellent

Diane, Leicester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was recently renovated and everything was perfect. Hope it stays this way.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Diane,We are thrilled to hear that you enjoyed our recently renovated property! Our team is dedicated to maintaining the high standards you experienced during your stay. Should you have any feedback in the future, please do not hesitate to contact us directly.

10/10 Excellent

Janet

Stayed 1 night in Mar 2024
Response from Manager on Apr 19, 2024
Hello Janet,We are thrilled to hear that you had a fantastic stay with us! We look forward to welcoming you back soon for another amazing experience!

8/10 Good

cathy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello cathy, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Evangelos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good option near the highway. The grounds are well kept. The elevator floor needs a good mopping. Rooms nice and clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Evangelos,We appreciate your positive feedback on our convenient location and well-maintained grounds. We will address your comment regarding the elevator floor promptly to ensure a pleasant stay for future guests. Thank you for recognizing the cleanliness of our rooms.

10/10 Excellent

Charles

Stayed 1 night in Mar 2024
Response from Manager on Apr 15, 2024
Hello Charles,We are joyful to hear that you had an excellent experience at our hotel! We hope to welcome you back soon for another wonderful stay.

8/10 Good

Francois

Stayed 1 night in Mar 2024
Response from Manager on Apr 15, 2024
Hello Francois, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel looks new. Renovations being done on the 1st floor but it didn't interfere with anything else. Rooms are very nice. However, the 1st room I had didn't have hot water and I was given a different room. Power went out at 2:30 am. Trains came thru across the road and were pretty loud. No power at check out. Had to walk down 4 flights of stairs without light. No offer from employees for even a granola bar and bottle of water upon departure. I realize the power outage wasn't their fault.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Sharon, We appreciate your feedback regarding the hotel's appearance and room quality. Please accept our apologies for any inconvenience caused by the power outage and train noise. We'll pass along your comments to the team for future improvements. Thank you for sharing your experience with us.

8/10 Good

Deborah

Stayed 1 night in Mar 2024
Response from Manager on Apr 13, 2024
Hello Deborah,We are thrilled to hear that you had a positive experience during your stay with us. We hope to welcome you back soon for another enjoyable visit!

8/10 Good

Colleen

Traveled with family
Liked: Staff & service, amenities
The people were lovely. The property was under construction so a bit noisy. They did the best they could. The beds were extremely comfortable. Very clean! 😊
Stayed 1 night in Mar 2024
Response from Manager on Mar 20, 2024
Hello Colleen,We appreciate your kind comments about our team members and comfortable beds during your stay. We understand the construction noise may have been bothersome, and we apologize for any inconvenience caused. We strive to provide a clean and comfortable environment for all our guests. Thank you for sharing your feedback with us!

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Brianna,We're thrilled to hear you had a great stay with us! Should you have any future feedback or questions, our team is here to assist you.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice easy access from hwy staff is great
Response from Manager on Mar 6, 2024
Hello Claire,We are thrilled to hear that you found our hotel to be easily accessible and enjoyed the excellent service provided by our staff. Your kind words are truly appreciated, and we hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated...still in progress. Lovely staff.
Stayed 1 night in Feb 2024
Response from LISA on Mar 3, 2024
THANK YOU SO MUCH FOR STAYING US AND YOUR WONDERFUL REVIEW.

8/10 Good

Carl

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Carl, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Stacy

We had to stay due to weather on the road to NC. Although the lobby was under renovation the staff was helpful and our makeshift breakfast was more than adequate…we would definitely recommend this as a good stopover.
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Stacy,We're pleased to hear that you found our staff helpful and enjoyed the breakfast during your stay with us. Your recommendation means a lot to us, and we're glad we could provide you with a comfortable stopover despite the renovation. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Shagufta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay!
Everything inside the hotel room was truly amazing. Loved the beds, clean floor, and the neat and cute bathroom. I would have given it a perfect score if not for the on-going renovation downstairs. Due to the renovation works downstairs, there was no dining room. Breakfast was served in the room, which always gives a feeling of luxury and being pampered.
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Shagufta,Thank you for sharing your experience at our hotel. We are thrilled to hear that you found your room to be amazing and enjoyed our comfortable beds and clean facilities. We apologize for any inconvenience caused by the ongoing renovation downstairs, which led to the temporary closure of our dining room. We appreciate your understanding and hope that you still felt pampered with our breakfast served in the room. Your feedback is valuable to us and we hope to host you again in the future.

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We stayed there last year and really enjoyed our stay This year the first floor front desk and breakfast area all under renovation, breakfast was brought to our room but was very limited, if we would have know we probably would have stayed somewhere else The room was perfect and very clean
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Linda,Thank you for choosing our hotel for your stay last year and for taking the time to share your feedback. We apologize for any inconvenience caused due to our ongoing renovations this year, including the front desk and breakfast area. We understand that the limited breakfast options were not ideal. However, we are glad to hear that you found your room to be perfect and clean. We appreciate your understanding and hope to welcome you back soon for an improved experience.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, comfortable, affordable place to rest!!
Our room was brand new. Very comfortable bed and linens. Nice shower. The walls are a little thin. We heard our neighbors every time they spoke or used the bathroom. The hotel is undergoing remodeling so the lobby is a little torn up. But the staff went out of their way to make us comfortable. The breakfast area wasn't finished so they delivered it to our room in the morning. Room service at no charge!😊 Right off the interstate made it an easy find with plenty of nearby places to get dinner. I would highly recommend Sleep Inn and look forward to staying on our return home!!
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Carol,Thank you for choosing Sleep Inn for your recent stay and for taking the time to share your feedback. We are delighted to hear that you found our brand new rooms to be comfortable, with a nice shower and luxurious linens. We apologize for any inconvenience caused by the thin walls and noise from neighboring rooms. We appreciate your understanding regarding the ongoing remodeling in the lobby, and we're glad our staff went out of their way to ensure your comfort. It's great to hear that you enjoyed our complimentary room service breakfast and convenient location. We can't wait to welcome you back on your return home!

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet. Comfortable. Renovation of 4th floor rooms is very nice. Made good effort at breakfast service, with current renovation in lobby. Would stay again!
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Timothy,Thank you for choosing our hotel for your recent stay. We appreciate your kind words about the quiet and comfortable atmosphere, as well as the renovation of our 4th floor rooms. We're glad to hear that you enjoyed our efforts to provide breakfast service despite the ongoing lobby renovations. We look forward to welcoming you back in the future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a nice stay.
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello Robert,Thank you for your feedback. We appreciate knowing that you had a pleasant stay with us. Please feel free to reach out to our management team if there is anything else we can assist you with. We look forward to welcoming you back in the future!

10/10 Excellent

Julie, WESTBOROUGH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Julie,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If you have any further comments or suggestions, please feel free to reach out to us directly so that we can continue to improve and provide excellent service. We hope to welcome you back in the future for another exceptional stay!

8/10 Good

Monica

Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Monica,We're glad to hear that you had a positive experience during your stay with us! If you have any further suggestions or comments, please don't hesitate to reach out to us. We value your feedback and would love to hear from you.

6/10 Okay

Guylaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le réfrigérateur était très bruyant. On entant le séchoir à cheveux de la chambre voisine. J'ai aimé les rénovations de la chambre. Faire attention à la finition dans la douche car les céramiques vont se décollées. Finition du coulis très mal fait.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Guylaine, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the noise from the refrigerator and neighboring room's hairdryer. We're glad to hear that you liked the room renovations. Your note about the shower finishes is duly noted and our team will address it accordingly. We appreciate your valuable input and hope to welcome you back for an even better experience.

10/10 Excellent

Brenda

Traveled with pets
Comfortable bed, quiet surroundings.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Brenda,Thank you for your kind feedback! We're delighted to hear that you found our beds comfortable and enjoyed the peaceful ambiance. We strive to create a relaxing environment for all our guests. We appreciate your time and hope to welcome you back for another memorable experience!

8/10 Good

Douglas, Williamstown

Business traveler, Traveled with partner
Liked: Amenities
The hotel is undergoing a complete renovation, with the entire kitchen area gutted. The hotel is managing very well, with breakfast being delivered to your room, but that was a bit disconcerting. Our room was one which had already been renovated, and the hotel should be very nice when construction is completed.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Douglas, Thank you for your feedback. We appreciate your understanding during our renovation process, and we're glad to hear that our breakfast delivery service helped alleviate any inconvenience caused. We're excited about the improvements to come and are confident that the final outcome will showcase our hotel at its best. We hope to welcome you back in the future to experience our fully revamped facilities.