While the unit is as described, the reality of working with the property management company and owner should be avoided at all costs. There were three incidents that occurred while we stayed at the unit (for three nights) that took us out of vacation mode and dropped us into reality.
The first morning that we were in the unit, I received a text from the unit owner at 7:45am about an ongoing parking dispute that he/she is in with the townhome neighbor with an ask to move my car from a designated parking spot that came along with the unit. Really, no big deal had the rest of what occurred not happened.
The second night in the unit, the Carbon Monoxide detector repeatedly went off. The rental company did not answer our initial calls, so we called the fire department as we were concerned about the safety of our children. The fire department came and checked the levels in the unit and we were safe. As you can imagine, not a great way to unwind while on vacation.
The next day, the rental company called and said they were going to come and change the batteries in the Carbon Monoxide detector. That evening, the alarm continued to go off. We called the management company and they sent out a representative. She came and went twice trying to fix the detector. When she came back a second time, she looked at me and said, 'I have no idea what I am doing.' It turns out that she was being incredibly honest. She had replaced the smoke detector. We called the non-emergency number for a second night in a row. This time we were talked through the situation and the fire department did not have to come. The 'fix' was to unplug the Carbon Monoxide detector. Not really 'safety first, but all good.
When we arrived home after the trip, I reached out to the management company to request a partial refund. I was disrespected throughout the process and was given a final answer after being presented a wildly one-sided story. Again, the rental company was unhelpful which is a theme of our experience and this review.
Steamboat is an amazing town. There are a ton of great rental properties to stay in when you visit. I HIGHLY recommend staying at this property at all costs.