Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Reviews of Microtel Inn & Suites by Wyndham Stockbridge/Atlanta I-75

2.5 out of 5
Microtel Inn & Suites by Wyndham Stockbridge/Atlanta I-75
195 Country Club Drive, Exit 224 Off I-75, Stockbridge, GA

Reviews

7.2

Good

Rating 10 - Excellent. 69 out of 202 reviews" "
Rating 8 - Good. 51 out of 202 reviews" "
Rating 6 - Okay. 34 out of 202 reviews" "
Rating 4 - Poor. 17 out of 202 reviews" "
Rating 2 - Terrible. 31 out of 202 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rotonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful. Always attentive and obliging.
Stayed 4 nights in Mar 2024
Response from General Manager on May 21, 2024
Dear Rotonda , It was great to have you staying with us and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. We are looking forward to seeing you with us soon. Sincerely,

10/10 Excellent

Alexis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in May 2024
Response from GM on May 17, 2024
Dear Alexis Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Stockbridge/Atlanta I-75. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Microtel Inn and Suites by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Rakesh N Bhatt

6/10 Okay

Terrence

Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Dear Terrence .Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you back .Sincerely,

10/10 Excellent

Dashonta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from GM on May 10, 2024
Dear Dashontat,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.

4/10 Poor

Irving Rene Montes

Traveled with family and small children, Traveled with family
Made a reservation for Four people and they provided me with only 3 set of towels
Stayed 3 nights in Apr 2024
Response from GM on Apr 24, 2024
Dear Irving Rene Montes,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Thank you for your time and we hope that you have a great day.

6/10 Okay

Shawn Alee

Liked: Staff & service
The place was older and could have been a lot cleaner. The bed and bathroom were clean and safe to use. The breakfast was just basic, white or wheat toast, fruit loops, frosted flakes, and waffles. There were no other choices. There was also coffee, tea, cocoa, and juice. The staff was very attentive and friendly, and the location was great, near the highway and all of the convenieces you'll need...stores, restaurants, entertainment. Overall, it's okay.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Shawn AleeThank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you back.Sincerely,

2/10 Terrible

Denise, Alexandria

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is outdated and dirty!
Stayed 3 nights in Apr 2024
Response from GM on Apr 17, 2024
Dear Denise,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Thank you for your time and we hope that you have a great day.

2/10 Terrible

Dereese

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t clean..smelled from lobby to the room …electricity went out at 1 am…do not recommended.
Stayed 1 night in Apr 2024
Response from GM on Apr 12, 2024
Dear Dereese,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Thank you for your time and we hope that you have a great day.

8/10 Good

Anthony

Stayed 1 night in Mar 2024
Response from GM on Apr 5, 2024
Dear Anthony,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything but the breakfast was horrible other than men I would definitely stay again
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 28, 2024
Dear JamesIt was great to have you staying with us at (hotel) and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,

8/10 Good

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
very easy to get in and out of
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear DanielIt was great to have you staying with us at (hotel) and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,

4/10 Poor

Kenneth

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from GM on Mar 9, 2024
Dear KennethThank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming you back

8/10 Good

John

Easy
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear John,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Microtel Inn was super convenient for us. The rooms were nice and clean. The staff was friendly and accommodating. Overall, we enjoyed our stay.
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Christopher,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.

6/10 Okay

Jon

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Based on the cost of lodging and accommodations we can find superior lodging and accommodations elsewhere. We will not be staying at Microtel again.
Stayed 1 night in Feb 2024
Response from GM on Feb 27, 2024
Dear Jon,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Thank you for your time and we hope that you have a great day.

8/10 Good

Rocky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Dear Rocky,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.Thanking you

6/10 Okay

Teresa

Traveled with partner
Liked: Cleanliness, staff & service
The room was clean but the hotel is pretty old. There also wasn’t a hair dryer in the room.
Stayed 1 night in Feb 2024
Response from GM on Feb 20, 2024
Dear Teresa,We're happy to hear that our friendly team members impressed you during your visit. That said, we apologize for any lack of cleanliness or upkeep during your stay, and we'll be sure to look into your comments further. Please consider coming back to give us another chance soon.Thanking you

6/10 Okay

Gene

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Microtel No-tell
Barely served purpose, would not stay again. Noise all hours, no sleep, paper thin floors/walls…at one point thought I heard someone ask for a cigarette through the wall lol. Also breakfast offered is just about non existent.
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Gene,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Thank you for your time and we hope that you have a great day.

8/10 Good

Amanpreet

Stayed 1 night in Feb 2024
Response from GM on Mar 22, 2024
Dear Amanpreet It was great to have you staying with us at (hotel) and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,

8/10 Good

Mary

Business traveler
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Mary,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The property was easily accessible from the highway. Heating system was quiet and the bed was comfortable. While the decorating was plane, everything worked. We had dinner at a close Outback Steakhouse. The area for improvement would be the breakfast - limited offering.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Joseph,Thank you for choosing to stay with us. From your feedback we have learnt that we didn’t match your expectation with regards to our offerings on Food & Beverages. First of all, kindly accept our apology for the same. We have taken your feedback positively and necessary measures have been initiated for improvement on culinary experiences. I am sure you will notice the changes in your next visit.We will constantly strive to improve on our service standards and amenities in order to exceed the expectations of our valued guests.Thank you for your time and we hope that you have a great day.

6/10 Okay

Kathryn

Breakfast was very limited. Not up to par with competitors.
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Kathryn,Thank you for choosing to stay with us. From your feedback we have learnt that we didn’t match your expectation with regards to our offerings on Food & Beverages. First of all, kindly accept our apology for the same. We have taken your feedback positively and necessary measures have been initiated for improvement on culinary experiences. I am sure you will notice the changes in your next visit.WDear Guest,Thank you for choosing to stay with us. From your feedback we have learnt that we didn’t match your expectation with regards to our offerings on Food & Beverages. First of all, kindly accept our apology for the same. We have taken your feedback positively and necessary measures have been initiated for improvement on culinary experiences. I am sure you will notice the changes in your next visit.We will constantly strive to improve on our service standards and amenities in order to exceed the expectations of our valued guests.Thank you for your time and we hope that you have a great day.e will constantly strive to improve on our service standards and amenities in order to exceed the expectations of our valued guests.Thank you for your time and we hope that you have a great day.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was nice but a bit noisy late night.
Stayed 1 night in Feb 2024
Response from GM on Feb 8, 2024
Dear Mary,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Thank you for your time and we hope that you have a great day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Dear Guest,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.Thanking you

4/10 Poor

Jamee

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 6, 2024
Dear Jamee,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Thank you for your time and we hope that you have a great day.

10/10 Excellent

Tina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GM on Feb 5, 2024
Dear Tina,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.Thanking you

10/10 Excellent

matthew

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean, nice size room, helpful family help.
Stayed 1 night in Feb 2024
Response from GM on Feb 3, 2024
Dear Matthew,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.

10/10 Excellent

Tomasz

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place, but no scrambled eggs and fresh fruits on breakfast :(
Stayed 1 night in Jan 2024
Response from GM on Feb 3, 2024
Dear Tomasz,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.

10/10 Excellent

Thelma A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
Dear Thelma A ,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.

8/10 Good

Blessed

It’s ok
Stayed 1 night in Jan 2024
Response from GM on Jan 26, 2024
Dear Blessed,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.

8/10 Good

ryota, shelbyville

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from GM on Jan 17, 2024
Dear ryota ,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.Thanking you

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Microtels Are Not for Me
This visit was my first time at a Microtel location. I'm a bit of a snob for another chain but remained open minded about my stay here. Felt like an upgraded motel. It checked the affordability box but didn't want to stay at a Motel 6 or Super 8. It was ok for a 2 night stay. Always could hear a voices outside my door or when they were cleaning. Extremely clean. Elevator could have used some work as the door creaked and was slow each time it opened.
Stayed 2 nights in Jan 2024
Response from GM on Jan 10, 2024
Dear Guest,Thank you for choosing to stay with us. From your feedback we have learnt that we didn’t match your expectations with regards to appearance, condition and décor of our hotel. While apologizing for the shortcomings, we have already initiated appropriate actions for improvements on the appearance and décor of our hotel as per your feedback. You will certainly notice the changes in your next visit.We will constantly strive to improve on our Hotel service standards and amenities in order to exceed the expectations of our valued guests.Looking forward to welcoming you back. Thanking you

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Dear Michele,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.Thanking you

6/10 Okay

Arie, Slidell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey things was nice at property I just didn’t like that there was no closet space for my belongings so I would not be able to take an assignment at your property bc I bring a lot and there won’t be enough space for me
Stayed 1 night in Dec 2023
Response from GM on Jan 1, 2024
Dear Arie,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Thank you for your time and we hope that you have a great day.Thanking you

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Dear Amy,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.Thanking you

6/10 Okay

Rodney, Oviedo

Stayed 2 nights in Dec 2023
Response from GM on Dec 16, 2023
Dear Rodney,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Thank you for your time and we hope that you have a great day.THANKING YOU

10/10 Excellent

Sidney

Stayed 4 nights in Dec 2023
Response from GM on Dec 15, 2023
Dear Sidney,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.Thanking you

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
It was well kept. The staff was very nice and even printed some pics on the copier for us we had taken on our trip from our cell phones.
Stayed 1 night in Dec 2023
Response from GM on Dec 12, 2023
Dear Cheryl,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.Thanking you

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
The rooms are a bit small but they were clean, beds were very comfortable and the staff were very nice and polite I would stay again if ever in the area.
Stayed 2 nights in Dec 2023
Response from GM on Dec 6, 2023
Dear Patricia,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.Sincerely,

2/10 Terrible

Cheol

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No closet. Nothing to eat for breakfast.
Stayed 1 night in Dec 2023
Response from GM on Dec 6, 2023
Dear CheolFrom your feedback we have learnt that we didn’t match your expectation with regards to our offerings on Food & Beverages. First of all, kindly accept our apology for the same. We have taken your feedback positively and necessary measures have been initiated for improvement on culinary experiences. I am sure you will notice the changes in your next visit.We will constantly strive to improve on our service standards and amenities in order to exceed the expectations of our valued guests.Thank you for your time and we hope that you have a great day.Sincerely,

4/10 Poor

Julie

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked the customer service, pillows, sheets, temperature of room. I did not like the fact that the area was non-smoking yet the hallway, carpet and air was saturated with the smell of cigarette smoke.
Stayed 1 night in Dec 2023
Response from GM on Dec 6, 2023
Dear julieI am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described. We strive to provide guests with all the comforts of home. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you on the next time.Sincerely,

8/10 Good

Edward

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience.
Stayed 2 nights in Nov 2023
Response from GM on Dec 6, 2023
Dear Edward,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.Sincerely,

8/10 Good

Michele

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 6, 2023
Dear Michele,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.Sincerely,

2/10 Terrible

Charlie

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not use this hotel. Unaccommodating, rude, and smelly hotel
Stayed 1 night in Nov 2023
Response from GM on Dec 1, 2023
Dear Guest,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Thank you for your time and we hope that you have a great day.Thanking you

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Basic but well managed property.
Stayed 3 nights in Nov 2023
Response from GM on Nov 30, 2023
Dear Charles ,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.Thanking you

2/10 Terrible

Latriest

Stayed 3 nights in Nov 2023
Response from GM on Dec 16, 2023
Dear Latriest,Thank you for bringing this matter to our attention. We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Thank you for your time and we hope that you have a great day.Thanking you

2/10 Terrible

Tijon

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t stay there
Stayed 1 night in Nov 2023
Response from GM on Nov 23, 2023
Dear Tijon,We are sorry that your experience at our hotel did not meet your expectations. Your satisfaction is important to us and we would like to apologize for the inconvenience caused.We have taken your feedback into consideration and have already made changes to improve our services. We hope that you will give us another chance to show you what we can do.Thank you for your time and we hope that you have a great day.Thanking you

8/10 Good

Darren, Mahomet

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was good, clerk was polite and efficient. Beds were comfortable. We arrived at 3am so didn’t see much of the property or amenities. We were just glad of a place to sleep!
Stayed 1 night in Nov 2023
Response from GM on Nov 23, 2023
Dear DarrenWe hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.Thanking you

2/10 Terrible

Michael

Business traveler, Solo traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was never cleaned before I checked in. There were nasty stains on the sheets in the bed! I have demande my money back! Hotet manager agreed, but I paid thru Expedia
Stayed 1 night in Nov 2023
Response from GM on Nov 22, 2023
Dear MichaelFrom your feedback we have learnt that we didn’t match your expectation with regards to Hygiene and Cleanliness of Room/ Property. Kindly treat this as one of the case and forgive us. We have taken your feedback positively and precautionary measures have been initiated for preventing the same in future.We will constantly strive to improve on our service standards and amenities in order to exceed the expectations of our valued guests.Looking forward to welcoming you back.Sincerely,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from GM on Nov 20, 2023
Dear Charles,Thank you for staying with us. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding services. It will be a pleasure to hear your feedback about the room and services of our hotel. Looking forward to having you in our hotel soon.Sincerely,