Garden
Check availability

Reviews of The Angel Hotel

4 out of 5
The Angel Hotel
3 Angel Hill, Bury St Edmunds, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 309 out of 618 reviews" "
Rating 8 - Good. 228 out of 618 reviews" "
Rating 6 - Okay. 54 out of 618 reviews" "
Rating 4 - Poor. 20 out of 618 reviews" "
Rating 2 - Terrible. 7 out of 618 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Roy

Stayed 1 night in Mar 2024

2/10 Terrible

paul

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

emma

Stayed 1 night in Dec 2023

8/10 Good

Alastair

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very old building with lots of quirks. Difficult to rate ecofriendliness when so old. But that is its charm. We only stayed the one night. Staff, all of them, were clearly trained from top down to care and attend. Restaurant was busy pre-christmas yet staff remained friendly and helpful under pressure, although they did need reminding to bring things at times and some parts of the dishes were not well cooked - I am judging to a high standard as the menu was high class.They never got irritated when reminded and genuinely asked for comments on the food and took interest in comments. Overall we are encouraged to return some time for a longer stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Nov 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Nekisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was on the first floor which made it extremely noisy
Stayed 2 nights in Nov 2023

6/10 Okay

Anthea

Liked: Cleanliness
I wanted to love this hotel but didn't. Parking was OK, we managed to get a space in the free car park. Check-in was efficient but not overly warm or welcoming. The room was tired and the bed was very hard. Breakfast is extra which is a p/take as the hotel is expensive. We have stayed in much better, much cheaper. Check-out again was efficient, but a smile would have been nice or if we had been asked how our stay was. We came away with the impression they thought we were lucky to have stayed there. Not that they were happy to host us and have our business. We will not be staying again, which is a shame as the location was lovely and the bar areas are very nice. Disappointed!!!
Stayed 1 night in Nov 2023

8/10 Good

Darren

Stayed 1 night in Oct 2023

10/10 Excellent

Darren

Stayed 1 night in Oct 2023

8/10 Good

David

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very disappointed with our room which did not have not up to the standard for a four star hotel
Stayed 2 nights in Sep 2023

6/10 Okay

Nekisha

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exceptional hotel, in more ways than can be reasonably summarised in Expedia feedback. If you are intending to visit Bury St Edmunds, stay here. You will not be disappointed.
Stayed 2 nights in Aug 2023

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room luxurious and spacious but no dressing table with mirror for make up / hair styling. No full length mirror. No shelf in the bathroom near the washbasin to perch a toilet bag. Lovely comfortable bed though!
Stayed 1 night in Aug 2023

10/10 Excellent

Veronica

Stayed 1 night in Aug 2023

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and lovely staff. Convinient location as near lots of shops, restaraunts, cinemeas ect... beautiful scenery too.
Stayed 1 night in Aug 2023

10/10 Excellent

Angela

Stayed 1 night in Aug 2023

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night
It was a very busy weekend at the hotel and they appeared to have guests staying who were attending at least two weddings! Despite this service was great from the reception and concierge. The room was lovely and had recently been refurbished to a very good standard. The only slight negative was that despite three of us talking to restaurant staff about arranging a table for 9 for breakfast, this wasn’t arranged and we ended up sitting in the lounge rather than the restaurant, but at least we were all able to sit together. The breakfast was a little inconsistent, plates had items missing, but all corrected quickly. This was probably due to a full hotel and most guests having a late breakfast after a night of celebrating. Fabio was the star of the stay !
Stayed 1 night in Aug 2023

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Louise

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old building. Brilliant staff. Bar was buzzing. Could do with more electric sockets in the room. Definitely going back
Stayed 2 nights in Jul 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

T

Stayed 1 night in Jun 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable Quality and Service
Beautiful location, all facilities were very good indeed, no complaints whatsover. The thing that stood out to me though, was the level of training that the staff have obviously undertaken, impeccable, professional and welcoming. If you stay in this area and chose anywhere other than the Angel Hotel, you have downgraded. Highly recommended.
Stayed 1 night in Jun 2023

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in a really central location for exploring the delights of Bury St Edmunds. Within easy walking distance of historial attractions, shopping and multiple dining options.
Stayed 1 night in May 2023

10/10 Excellent

Paul

Stayed 1 night in May 2023

10/10 Excellent

Patricia

Stayed 2 nights in May 2023

8/10 Good

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. But they really need to work on there breakfasts. The chef doesn't know how to cook poached eggs or even scrambled eggs . Both of us had the full English and both were very satisfactory. Other than that it was a lovely place to stay and maybe most of the menu was great.
Stayed 1 night in May 2023

10/10 Excellent

Dina, Dumfries

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the charm of the property. Our room was generous and large. The property was so close to the Abbey ruins and walkable shopping and eateries.
Stayed 3 nights in May 2023

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
As always a lovely stay at the angel, food amazing & staff so friendly & helpful!
Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good not a single problem 😃
Stayed 1 night in Apr 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Christopher

Traveled with partner
Liked: Cleanliness, staff & service
The bars and restaurants are lovely, nicely decorated but the flooring around the hotel stairs and corridors is shabby and frayed. The bedroom fur note is tired, shabby carpets, a cracked toilet, scuffed walls and scruffy curtains. The blinds couldn’t have been cleaned for weeks! The rooms are in need of refurbishment. The main bars and restaurants are well decorated and great staff but the other areas let this hotel down.
Stayed 1 night in Mar 2023

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at the angel food and staff excellent
Stayed 1 night in Feb 2023

4/10 Poor

Christine, Pfeffelbach

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property sits across from the lovely abbey garden. The location in the village is nice. There are cute tea mugs in the rooms. The porter was cheerful. The chips/fries were delicious. After that, there is nothing about this property I can get excited about. We checked out a night early because the room was so horrible. The clerk didn't seem to care or pay attention that we were leaving a night early. The hotel photographs online are very nice. However, we must have gotten a room they never bothered with, it was a total disappointment. The shades of purple, plastic fixtures were tacky and cheap. The couch was disgusting and stained. The carpet was threadbare. The walls were cracked and the wallpaper so filthy you could see where previous items had hung. There were no face cloths, the shower was either dirty or damaged and had the water pressure of a teaspoon. While the food was presented well, it was under seasoned. When we asked for ketchup we were brought a tablespoon's worth for the table. The hostess was a poor example of hospitable. We were sat at a table close to the exterior door that kept opening and closing. We asked to be sat at a different table at the far end of the dining room and were told we could only have that for 40 minutes. It was not reserved. The excuse given was that it might be used as part of a rally for possible guests. The lobby/restaurant/tea room area are all delightfully decorated but sadly a service and food let down.
Stayed 2 nights in Feb 2023

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valet driver goes the extra mile to make you feel relaxed
Stayed 1 night in Jan 2023

10/10 Excellent

Sandy

Stayed 1 night in Jan 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely older hotel in the heart of Bury
Comfortable room, lounge and bar a nice place to meet friends. Our one issue was the shower in our bathroom… the water would surge VERY hot every few seconds. We never figured out how to keep it an even temperature. Ouch!
Stayed 3 nights in Dec 2022

10/10 Excellent

Alison

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and personable. Lovely hotel retaining its charm and centrally l9cated
Stayed 1 night in Dec 2022

8/10 Good

Richard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Craig

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok but expected more from the hotel for the price.
Overall the the stay was ok the staff where very friendly and helpful and parking was great. However was a little disappointed at the quality of the room for the cost per night expected a lot nicer room. Room looked dated the blind on the window was sun faded and the cupboard doors would not close correctly and the room furniture generally tired. Also when walking through the hotel found the carpets thread bare on stairs and around the lift area and in places the wall paper was coming off the walls not really what I would like to find in a expensive four star hotel.
Stayed 1 night in Dec 2022

8/10 Good

Michael

Stayed 1 night in Nov 2022

10/10 Excellent

Wen Hsiung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the area
It’s been 3 years since my last visit to Angel’s. I am so please to see the renovation they have done during pandemic. Friendly staffs as usual always provide good service and prompt response. No other hotel I will consider when coming to nearby area.
Stayed 2 nights in Nov 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Angel
Amazing stay, great customer service, especially by the porters and there car parking skills
Stayed 4 nights in Nov 2022

8/10 Good

Mary

Liked: Cleanliness, staff & service
I expected more
I expected more. No bathrobes, no slippers. Although theres complimentary drinks on the table. We stayed for our wedding event. We didn't drive when we got there but a friend went to visit in hotel but very limited parking. We stayed in room 113, which is far, has 1 window no views at all. Theres this tall mirror in front of the bathroom. But no mirror to use like in a dresser to do make up for women. The showers are terrible! We have to step in and out of the shower as temperature went to very hot and then too cold. We reported it to housekeeping but never got any update how it went or if they can transfer us. No assistance was given. Breakfast is great and the FnB service are very friendly.
Stayed 2 nights in Oct 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Neil

Stayed 1 night in Oct 2022

10/10 Excellent

David, Sarasota

Stayed 1 night in Oct 2022

10/10 Excellent

Norah

Stayed 1 night in Oct 2022