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Reviews of Artotel Surabaya

3.5 out of 5
Artotel Surabaya
Jl. Dr. Soetomo 79 - 81, 79-81, Surabaya, East Java

Reviews

8.4

Very Good

Rating 10 - Excellent. 35 out of 84 reviews" "
Rating 8 - Good. 35 out of 84 reviews" "
Rating 6 - Okay. 13 out of 84 reviews" "
Rating 4 - Poor. 1 out of 84 reviews" "
Rating 2 - Terrible. 0 out of 84 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Business traveler
Good. Average
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and delicious breakfast
Stayed 7 nights in Dec 2019

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
19-Nov-19 RM 610 The reception Ms Santi was very helpful when I wanted to print a document to sign & that i had to urgently email back home. She suggested to print, let me sign & then scan for me. And everything was done in 10mins. I really appreciate her initiative and excellent attitude to helping her guests.
Artotel Surabaya
Artotel Surabaya room
Stayed 2 nights in Nov 2019

10/10 Excellent

Suwardy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Eggy Rigata on Oct 14, 2019
Dear Mr./Ms. Suwardy Yippee!! thank you for the 10 stars review! It feels like getting a pat on the shoulder for doing a great job. It feels awesome! Till we meet again! We HeART You, Eggy Rigata Hotel Manager ARTOTEL SURABAYA "EARTH without ART is just 'EH' "

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Hotel clean, modern and well maintained with zany decor. Staff really helpful and most speak reasonable English, not common in Borneo. We just had overnight stop so can't comment on location. Dinner in the restaurant was good as well. Happy to recommend Artotel.
Stayed 1 night in Sep 2019
Response from Eggy Rigata on Oct 14, 2019
Hellow! Mr./Ms. Lesley, wow! Thank you so much for this great 10-star review. We hope you can tell us the details so we can keep doing what is the best ways to put a satisfied smile on our guest's face. We heART You, Eggy Rigata Hotel Manager ARTOTEL Surabaya "EARTH without ART is just 'EH' "

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good exp staying here
Concierge was helpful, quick to respond. One thing about the hotel, they play music in the hallway. You can barely hear it in the room, but still, you can hear a little bit of it. Room was clean, AC was cold. Liked it!
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Staff & service
The property is situated in a good location where there are great cafes close by. The bed and pillows are very comfortable but the rooms are pretty run down, far from what I expected based on the images we saw on Expedia. The hotel staff at the reception on night duty isn’t very helpful when we wanted to lodge a police report at 2AM after my friend realised he lost his wallet.
Stayed 2 nights in May 2019
Response from Eggy Rigata - Hotel Manager on May 28, 2019
Dear Sir / Madam ... Warmest greeting from Artotel Surabaya .. Thank you so much for staying with us and for reviewing us. We do apologize for any inconvenience matter during your stay with us. We have forward it to the concerned department for the soonest action. We will find out this matter and make sure this wouldn't happen again. If possible, may we have the clearer chronology for this? Once again, thank you so much for being honest. We are looking forward to welcoming you back here with our better service. We HeART You

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
I like the bathroom. The bed is comfortable but I suspect it to have bed bugs. I stayed there for 7 nights and have been seen bugs bites on my body.... The staff is pleasant and honest. I left adaptor upon checked out and came by the next day and asked them to check. They did find it. This is not very common. Usually people won’t care for whatever left when you already checked out.
Stayed 7 nights in Mar 2019
Response from Eggy Rigata - Hotel Manager on Apr 18, 2019
Dear Sir / Madam ... Warmest greeting from Artotel Surabaya ... Thank you for staying with us and for reviewing us. We are sorry for the inconvenience experience as you mentioned on your review. We have taken it as our notes and make sure to take the soonest action about this. So glad knowing that you appreciate our service and staff ettitude. We will try our best to ensure all guest belongings are kept save here. Looking forward to welcoming you back here. We HeART You

6/10 Okay

Chen Chung

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019

8/10 Good

Peggy

Liked: Staff & service, property conditions & facilities, room comfort
It’s good for business only
Stayed 1 night in Jun 2018
Response from Eggy Rigata-Hotel Manager on Jul 4, 2018
Dear Sir / Madam, warmest greeting from Artotel Surabaya... Thank you so much for staying with us. Hope our strategic location and all services support your business trip as well. We are looking forward to welcoming you back here. We HeART You

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Eggy Rigata-Hotel Manager on Jul 4, 2018
Hi Hannah...warmest greeting from Artotel Surabaya! Thank's for the five stars! Looking forward to welcoming you again here. We HeART You, Eggy Rigata - Hotel Manager

6/10 Okay

Benny

Stayed 2 nights in Jun 2018
Response from Eggy Rigata-Hotel Manager on Jun 21, 2018
Hi Benny ... greetings from Artotel Surabaya... Thank you for staying with us and for the three stars rate for us. Looking forward to welcoming you back here. We HeART You, Eggy Rigata-Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in May 2018
Response from Eggy Rigata-Hotel Manager on Jun 13, 2018
Dear Sir / Madam.. greetings from Artotel Surabaya! Thank you so much for staying with us and for giving us the 4 stars to rate us. Looking forward to welcoming you back here. Warm regards, Eggy Rigata - Hotel Manager

10/10 Excellent

Tunasa, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Surabaya.
Quick check in, nice welcoming drink. Room was clean, amenities and toiletries were of nice quality. It wasn't really in city centre but close enough. Nice neighborhood, wish I got more time to see about the area.
Stayed 1 night in Apr 2018
Response from Eggy Rigata-Hotel Manager on May 9, 2018
Hi Tunasa... greetings from Artotel Surabaya! Thank you so much for staying with us and for the five stars rank for us. We are so glad knowing that you have been enjoyed your stay here. We wish you could spend more time with us, too! Looking forward to serve you for many years to come. See you very soon at Artotel Surabaya... Warm regards, Eggy Rigata-Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Warm regards, Eggy Rigata - Hotel Manager. on Mar 29, 2018
Dear Guest. Warmest greeting from Artotel Surabaya! Thank you for giving the stars for us. It would be such a pleasure for us to have your review in your next stay. Thank you and see you very soon!

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2017

10/10 Excellent

rienjani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, the staff are friendly and helpful. Great experience!
Dear Rienjani, Thank you very much for your kind compliments. It is delightful to know that you have enjoyed your time with us & that you are satisfied with the service excellence of our staff. Thank you once again for your positive review & we hope to welcome you back in the near future soon. Kind regards, Hassanudin - Hotel Manager.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and amazing hidden gem.
It was an amazing experience with Artotel. I was surprised that a 3.5 star hotel could do it impeccably great. It's an art theme hotel done in a tasteful way. The only thing the hotel needs to improve on is putting a bar fridge in the room.
Dear Benjamin, thank you for your review of your stay at Artotel Surabaya. I greatly appreciate for your comments about aspects that need to be update. I hope that I can convince you to change your mind about another visit to Artotel Surabaya. Looking forward to welcoming you again soon. Kind regards, Hassanudin - Hotel Manager.

8/10 Good

heru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dian, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value, Best Food.
i really like my stay, check in staff were quick, staffs are proactive, nice bed, nice smelling room. clean linens, clean room... comfortable bed. awesome top notch breakfast. definitely worth the value.
Response from General Manager on Dec 20, 2016
Dear Guest , Thank you for your positive feedback relating your recent stay at Artotel Surabaya. I am glad to know that our team made such great impression on you, making our guest comfortable is our mission to achieve. I greatly appreciate to welcoming you back to our improve hotel. Warm regards, Rendy Laurens - General Manager

8/10 Good

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little hotel, good value for your money!!
Service is great, friendly staff. Clean air conditioned room, great shower and comfortable bed. Live music at the lobby lounge with a decent wine selection. I would stay at this hotel again and recommend it to my friends and family.
Response from General Manager on Dec 20, 2016
Dear Guest, Thank you so much for your feedback, we are happy to know that our team give you a good experienced. I'm sure it will be the best motivation for my team to improve our quality service. We will be glad to welcome you to the nearest future. Warm Regards, Rendy Laurens - General Manager

10/10 Excellent

Dea, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay and still on budget
Response from Rendy Laurens on Dec 20, 2016
Dear Dea, Thank you for choosing Artotel Surabaya for your recent stay. It is always a pleasure to receive your feedback. I am sure that this feedback will serve as an encouragement to all of our colleagues. We have noted your feedback regarding the breakfast. It is our hope that you will give us the opportunity to welcome you back in the near future. We heART you, Rendy Laurens - General Manager.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky fresh & super comfortable
Great hotel with nice blend of art and high end finish, lovely place to stay :)
Response from General Manager on Dec 20, 2016
Dear Guest, We are truly grateful for your review. We will improve our hotel standards, therefore thank you for your feedback. With it we can try to serve only better standard for our guests. It's a valuable advice for us all. Let me thank you again and we hope you will come back to our hotel and feel truly welcome. We heART you, Rendy Laurens - General Manager

10/10 Excellent

suwardy, Surabaya, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good price good quality
very good and recommended hotel
Response from General Manager on Dec 20, 2016
Dear Suwardy, thank you very much for your positive review. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back and being of service to you again in the near future. We heART you, Rendy Laurens - General Manager

10/10 Excellent

Natalus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

leonard

8/10 Good

gerwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jumali, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Good
The hotel room cosy clean and service is good but problem no fridge in the room, like I need for to storage my medications and food.
Response from General Manager on Dec 20, 2016
Dear Jumali, thank you for your review of your stay at Artotel Surabaya. I greatly appreciate for your comments about the fridge that need to be update. I hope that I can convince you to change your mind about another visit to Artotel Surabaya. Looking forward to welcoming you again soon. Warm Regards, Rendy Laurens - General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yong Cai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Art Hotel Stay
Good hotel and great staff.

6/10 Okay

Wijaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is a good hotel, the downsides is just happen during my stay, the WiFi is down and trouble for any Internet connection.

6/10 Okay

Genevieve, Singapore

Cute hotel but can be annoying.
i can see why this hotel was well rated. the art and design factor were selling points but at times proved impractical in room furnishings. table was too tapered for example, one could hardly work on a laptop with it. not very suitable for the business traveller. restaurant food was 8/10 and way too pricey.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
Good food & location. Too bad the cleanliness is rather poor

10/10 Excellent

Joshua, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great art theme
Loved the art theme of this hotel. Rooms were nice and comfortable. Has a good restaurant and good breakfast. They have a dedicated taxi to take you to where you want to go. Short drive to mall. Not much within walking distance. Stayed here on two separate trips.

10/10 Excellent

Joshua, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Love the art that decorates the hotel. Wifi was good. Buffet breakfast is one of the better ones we had. Restaurant was good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient
Hotel was clean and nicely-designed. Location was quite decent, easy to access many major places. Room was clean and neat. Traffic noise might get a little loud on lower floors, facing the main road. Staff was helpful and tried their best to help with directions, etc. Overall quite decent, although breakfast wasn't super.
Response from Rendy Laurens on Dec 20, 2016
Dear Guest, We are truly grateful for your review. It's grateful to know that you have a good experience during your stay. Let me thank you again and we hope you will come back to our hotel and feel truly welcome. We heART you, Rendy Laurens - General Manager

8/10 Good

TAN, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
book this hotel if you want to see unique hotel.
Interesting and unique hotel. The room is well designed and clean. Staff is friendly. Breakfast is nice. However, no swimming pool and other facilities but you can arrange body massage in your room.

8/10 Good

Elwin L.

Liked: Cleanliness, staff & service, room comfort
nice budget hotel
Nice budget hotel. Clean rooms. Nicely decorated lobby.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Fab!
Awesome hotel, fresh clean and artsy! Hotel staff were great, always happy, helpful and polite! Had the best time ever! Thanks again ARTotel! Special thank you to the awesome staff for my little surprise birthday mega sandwich!
Response from Rendy Laurens on Dec 20, 2016
Dear Denise, Thank you for your positive feedback relating your recent stay at Artotel Surabaya. I am glad to know that our team made such great impression on you, making our guest comfortable is our mission to achieve. It would be a pleasure to welcoming you back to our improve hotel. Warm regards, Rendy Laurens - General Manager

10/10 Excellent

Fatima, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff
Slightly out of the way however the nice room, friendly staff and good food more than made up for it. Would stay here again if I was in the area.
Response from Rendy Laurens on Dec 20, 2016
Dear Fatima, Thank you for being our guest and I am glad that you have overall enjoyed a memorable stay experience. Thank you for your appreciation towards the team’s effort in providing excellent service and facility. It will be certainly our pleasure to welcome you back. Regards, Rendy Laurens - General Manager

8/10 Good

Ketut Widiarta, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place to stay at Surabaya
Cozy place to stay at Surabaya, with Live Music at the resto near the lobby, makes u feel relax at Artotel

8/10 Good

Hadi, Indonesia

Disliked: Room comfort
Stategic Location for culinary
The Hotel location is good for culinary..just walking distance to find local Foods,restaurants and "Kaki lima (Food Street)"

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Siong, Bojonegoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Artohel...you made me start the new 2015 happy!!
To spend New Year in Surabaya with friends.

8/10 Good

Fred, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in town
I am very pleased to have stayed in this hotel, the staff is really helpfull. Roca restaurant is good, breakfast is good too. The only bad point is the noise of the road if your room is on the road side. the positive point is definitely the smile and kindness of the staff.
Response from Rendy Laurens on Dec 20, 2016
Dear Fred, Thank you for your valuable feedback! We are happy to know that you were enjoyed your stay at Artotel Surabaya. We are sorry to hear about the noise coming from the road. Meanwhile, we look forward to welcome you back again. Sincerely, Rendy Laurens - General Manager

10/10 Excellent

ulrich g.

Liked: Cleanliness, staff & service, room comfort
Beautiful and efficient place.
Nice place, good food. Interesting ambience with art everywhere. Efficient rooms, but funny and creative all around. Highly recommended.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recomended!
Very comfortable stay, bravo to the interior design and cleanliness. Will definitely come back!

8/10 Good

Robert, Australia - NT - Regional NT

Liked: Cleanliness
Disliked: Property conditions & facilities
Facilities: Fair; Value: Amazing; Every thing we needed was handy

10/10 Excellent

Maria Amanda, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service, Ambience, Location and Staff are GREA
Great ambience, perfect location and staff are very helpful and friendly. They provide excellent services right from I stepped in my foot in the lobby right until I left the hotel. One down point about this hotel is the poor sound proof at rooms especially my room was at the bar side and I was there on the weekend, the crowd from the bar was on all night long. Other than that, my stay there (5d4n) was a superb- perfect ! =D
Response from Rendy Laurens on Dec 20, 2016
Dear Maria, Thank you for taking time for give us a review. I greatly appreciate for your comments about aspects that need to be update. I do apologize for the inconvenience and hope that I can convince you to change your mind about another visit to Artotel Surabaya. It will be appreciate to welcoming you back soon. Kind regards, Rendy Laurens - General Manager