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Reviews of Bekizaar Hotel Surabaya

3 out of 5
Bekizaar Hotel Surabaya
Jl. Basuki Rahmat No.15, Surabaya, East Java

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 34 reviews" "
Rating 8 - Good. 8 out of 34 reviews" "
Rating 6 - Okay. 16 out of 34 reviews" "
Rating 4 - Poor. 0 out of 34 reviews" "
Rating 2 - Terrible. 0 out of 34 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is quite fine for a short stay. The rooms are extremely small, This is the only drawback to this property.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
An average rating overall..mall juz across the hotel&nearby to other malls...good for a short stay
Stayed 2 nights in Nov 2018
Response from Ahmad Suroso on Nov 14, 2018
Dear Sir, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya Sincerely Zainul Afandi General Manager

6/10 Okay

Parth

Bekizaar
Good for short stay. Right in the middle of town. Great for walking around in the nearby streets
Stayed 2 nights in Nov 2017
Response from Ahmad on Nov 14, 2018
Dear Parth, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya Sincerely Zainul Afandi General Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Ok
Near 24 hours fast food restaurants but very busy street night and day
Stayed 2 nights in Aug 2017
Response from Ahmad on Nov 14, 2018
Dear Sir, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya Sincerely Zainul Afandi General Manager

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

ROSLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this hotel is located in front of big shopping mall. taxi is easily to get. friendly staff and food is ok
Dear Mrs. Roslina, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya Sincerely Zainul Afandi General Manager

6/10 Okay

RUHAIZA

Great hotel
Room is good with lots of shops nearby
Dear Ruhaiza, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya Sincerely Zainul Afandi General Manager

6/10 Okay

Verified traveler

Disliked: Staff & service
Not recommended for business trip.
No wifi in room. Need go to lobby for wifi. Bad service for bell boy. No scale. Highly cost for transport to airport 1500baht.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was close to my work but
It was just ok. The staff was nice. The location is convenient. The room was the minimal. But hey I was just there to sleep one night.
Response from Zainul Afandi on Mar 17, 2017
Dear Guest, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya Sincerely Zainul Afandi General Manager

6/10 Okay

Andi, Jakarta

Liked: Cleanliness, staff & service
near the tunjungan plaza, zangrandi and ranch market

6/10 Okay

nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Wijaya, singapore

Liked: Staff & service
hotel for short night
Stayed at this hotel for one night, the room is typical for business transit, small and only provide basic. Cleanliness of the room is ok, even though i still can feel dusty in the floor. Neighborhood is superb, directly opposite big shopping plaza. The negative for the hotel is no proper drop off lobby.
Dear Mr. Wijaya Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya. Sincerely Zainul Afandi General Manager

6/10 Okay

ANDREW, Indonesia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Room
Hotel is located in front of big shopping mall in Surabaya. Location is good but the room is very very small.
Dear Andrew, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya. Sincerely Zainul Afandi General Manager

10/10 Excellent

KAMARULZAMAN, kuala lumpur malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
plessure stay
Good hotel, very near tunjungan plaza. Many taxis infront the hotel. Fast check in and the room is very clean. Centraly located in the city centre. The staffs are very helpful. Thank you for the coorperation.
Dear KamarulZaman, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya. Sincerely Zainul Afandi General Manager

8/10 Good

Danny, Makassar

Reasonable price, good location
Good, it's just opposite the biggest shopping mal in Surabaya
Dear Danny, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya. Sincerely Zainul Afandi General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
double payment
my room was paid previously by others,but the receptionist demanded payment from me. please attention to Mr.Hery

10/10 Excellent

afdal, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to the shopping mall
I stay in this hotel for 3 nights, it's really good n they always clean my room everyday, the staff really friendly. The accommodations really good..everything is good..
Response from Zainul Afandi on Mar 29, 2017
Dear Afdal, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya. Sincerely Zainul Afandi General Manager

10/10 Excellent

Jared, USA Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great service, great location and the staff was the best,
Dear Jared, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya. Sincerely Zainul Afandi General Manager

10/10 Excellent

isti

Stayed 1 night in Jul 2023

10/10 Excellent

Akhmad

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rekomended
Cocok untuk perjalanan bisnis. Berada di Pusat KOTA. Hanya perlu peningkatan di menu sarapan.
Stayed 1 night in Oct 2022

10/10 Excellent

Akhmad

Stayed 1 night in Oct 2022

8/10 Good

chaki, Japan

Liked: Cleanliness, staff & service, property conditions & facilities
チェックインがいつでもできるので非常に便利。スタッフの対応もとても良い。大型ショッピングモールが目の前にある。価格以上の良さがあります。
Stayed 1 night in Jan 2020
Response from Zainul Afandi (GM) on Feb 4, 2020
Dear Mr/Mrs. Chaki Thank you for your review for Bekizaar Hotel Surabaya. Your review will help us to make better improvement in the future. We hope that you can stay again in our hotel and we definitely provide the best service. Sincerely yours, Zainul Afandi General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
洗面台のところにドライヤー用のコンセントが欲しかったです。
Stayed 1 night in Oct 2019
Response from Zainul Afandi (General Manager) on Dec 5, 2019
Dear Mr/Mrs. Thank you for your review for Bekizaar Hotel Surabaya, and it will help us to make better improvement in the future. We hope that you can stay again in our hotel and we definitely provide the best service.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
kamar sempit dan harusnya bisa lebih bersih
Stayed 1 night in Dec 2018

6/10 Okay

Dofil, Jakarta

Common hotel such as other budget hotels
The best of this hotel is only because very close to the giant shopping mall of Surabaya
Stayed 1 night in Sep 2017
Response from Ahmad on Nov 14, 2018
Dear Dofil, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya Sincerely Zainul Afandi General Manager

8/10 Good

Mel, IS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Tempat strategis. Dekat dengan mall TP. Kamar bersih & nyaman. Kamar mandi bersih. Hanya saja lahan parkir sempit. But overall ok.
Stayed 1 night in Jul 2017
Response from Bekizaar Hotel Surabaya on Nov 14, 2018
Dear Mel, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya Sincerely Zainul Afandi General Manager

6/10 Okay

MATT, TOKYO

Disliked: Property conditions & facilities, room comfort
ロケーションは良い
メイン通りに面しているだけあり、夜遅くまで車の騒音は気になる。 シャワー室が小さく、カーテンなどで区切られていないので、一面水浸しになってしまう。 ただ、場所はショッピングセンターの目の前で活動しやすいので、アクセス重視の人にはオススメ。

10/10 Excellent

Hilda, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mantap
Sangat asyik menginap di Bekizaar, dekat dengan Tunjungan Plaza tinggal seberang jalan saja, pelayan hotel sangat ramah
Dear Hilda, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya. Sincerely Zainul Afandi General Manager

6/10 Okay

Astrid, Jayapura

Pelayanannya ramah
Hotel ini pas banget klo buat belanja krna berhadapan lgsg dgn Tunjungan Plasa dan samping Mcd.... Pelayanannya ramah,tmptnya bersih namun sayang kamarnya kecil banget,,tp lumayan lah klo buat backpaker
Dear Astrid, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya. Sincerely Zainul Afandi General Manager

6/10 Okay

eliz, jakarta

Disliked: Staff & service, property conditions & facilities, room comfort
Dekat dengan tunjungan plaza
Bersih tapi tidak nyaman karna waktu itu ada renovasi gedung

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Moch, surabaya

Disliked: Staff & service, room comfort
small room
small room with great location

6/10 Okay

Fajar Sidik, Makassar

Liked: Cleanliness
Pengalaman menginap
Sensasi 1 malam di Surabaya !
Dear Fajar Sidik, Thank you for taking the time out to share your experiences and feedback regarding your stay at Bekizaar Hotel Surabaya. We will inform your comments to our team . We are sure that this feedback will be a motivation for all of our staff as we strive to continuously improve the quality of our service . Once again thank you for informing your experience , and we hope your next visit will be as satisfying than your previous visit. We are looking forward to welcome you back at Bekizaar Hotel Surabaya. Sincerely Zainul Afandi General Manager