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Reviews of Surabaya Suites Hotel Powered by Archipelago

4 out of 5
Surabaya Suites Hotel Powered by Archipelago
Plaza Boulevard, Jalan Pemuda 31-37, Surabaya, East Java

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 103 reviews" "
Rating 8 - Good. 42 out of 103 reviews" "
Rating 6 - Okay. 35 out of 103 reviews" "
Rating 4 - Poor. 4 out of 103 reviews" "
Rating 2 - Terrible. 4 out of 103 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hock Sing

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Bakhtiar

Liked: Staff & service
It was ik
Stayed 1 night in Jun 2023

6/10 Okay

Anthony

Traveled with partner
Liked: Cleanliness, staff & service
The staff are friendly and helpful. The place is clean but the building needs painting and some repairs.
Stayed 2 nights in Apr 2023

10/10 Excellent

Robert E

Stayed 5 nights in Apr 2022

10/10 Excellent

Kuwat

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Kuwat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Kuwat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
Very convenient and friendly staff allowing us the flexibility and freedom to peruse with ease
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and conveniently located next to a mall. Room is spacious too
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Beside surabaya plaza. Breakfast however not much variety
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
I was given a smoking room when it was stated non-smoking in my booking. Luckily the room did not reek of smoke although it did when i step outside. The staff did apologise to me and offered to change room once a non-smoking room is available. The condition of the gym/fitness centre was quite poor. Both treadmill machines were down and the stationary bikes were old. The pool was decent. The room was comfortable but I had some issues with the towels and sheets, as stains were visible. All in all, it was a fairly modest place to stay and I would still recommend this hotel to non-fussy stayers.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the money... spacious rooms with business table separately... cleanliness and daily room cleaning, good food at the restaurant... good for business travel , or to stay and see around Surabaya, all positive experience except for the WiFi...lobby WiFi had no issues, WiFi repeatedly get disconnected once inside the room...and had difficulty in connecting..if not for that ... great, stay👍
Stayed 5 nights in Jul 2019

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Property was in a great area across from a mall, rooms were a little older than expected but comfortable, price could be adjusted to reflect dating decor but overall comfortable stay
Stayed 1 night in Jul 2019

6/10 Okay

Jackmond

Liked: Staff & service
The room given was a big room. Breakfast was very chaotic as the hotel was hosting a big group during my stay and there was not enough food for all. The Gym and the Swimming pool looks dated and not very inviting.
Stayed 3 nights in Jul 2019

6/10 Okay

Hei Tung

Liked: Staff & service
Book if the price stay low
Was joining a sunrise trip to mount bromo and leaving for Yogyakarta the next day by train. So really just stayed for a short rest at the evening. Location is good - next to mall, close with train station. Condition is not the best but expected given the very low price, also very acceptable for a short stay. One major down side is that some room is facing the lobby, and despite we were staying at the top floor the noise from the lobby is still quite notable. Overall quite ok for our short stay given the price.
Stayed 2 nights in Jun 2019

6/10 Okay

Yoana

Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For my 1 night stay, I changed 3 rooms in total. Couldn't find a electric point for charging my laptop and mobile. Housekeeping told me to plug out table lamp and use power point, leaving the room darker (it was already pretty fun). The toilet flush doesn't work very well in the 1st room, also pillows looks old and out of shape (believe me, you won't want to touch it!). Requested for change of pillow and they offer me to change to a better room. 2nd room was not tidied and in total mess (I took picture but i will not post it here). 3rd room is a little better but it was a really a nightmare for me and I will never recommend this hotel to anyone.
Stayed 1 night in Mar 2019
Response from Yuli on May 20, 2019
We are apologize for your inconvenience during your staying and we will try harder to fix everything feel better for all our guests for the next future. Regarding your complains we were regret not to know it earlier from you. We promise to make it right as soon as possible. Thank you for all your input and if you need more assistance please feel free to chat with us or contact us by phone or email

10/10 Excellent

Qomaruddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Qomaruddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied and recommended
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the shopping mall and convention centre
Stayed 3 nights in Nov 2018

2/10 Terrible

Caroline

Disliked: Cleanliness, property conditions & facilities, room comfort
Very poor experience
The hotel is in a poor state - although laundered, sheeted were ripped with some holes darned and some not. There were also pen marks on the sheets. Tiles were chipped throughout the property including in the swimming pool. The pool water was quite dirty with leaves and some litter in. The loungers were very old and some were also broken. In the bar, the service was fine if slow but we decided against eating in the property when we saw a large rat next to the bar which is located in the centre of the hotel. There are some restaurants in the shopping centre near the hotel and it is walking distance to the train station.
Stayed 1 night in Sep 2018

10/10 Excellent

mark

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
I first stayed at room 710 which perpetually has this grinding noise coming from don't know where. It is sometimes so unbearable that i don't want to stay in the room. At night the wardrobe door cannot close properly and the lights from the wardrobe is so disturbing. The kettle is also so disgusting. Even after boiling a few times there's still something floating on the surface. When I returned to surabaya, i checked in and was given room 410. To my dismay, the room was occupied! I have to go down to the lobby again to request for a change of room. Then i was given room 412. As i was to check out early nx day, i called laundry service to enquire on express service. However it was a pure waste of time! The staff who answered my call told me he will come up and check before letting me know what time the laundry will be ready, but when someone did come up, he told me no express service. What is this?! They could have just told me over the phone right!! Why waste everyone's time!! All in all, i will never recommend this hotel to anyone.
Stayed 2 nights in Jul 2018

6/10 Okay

Suci

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Excellent location and good service, breakfast was ok. Pool was huge but inconveniently separated from the main building .The hotel has seen its better days.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Room comfort
Dated Hotel, but Spacious Rooms
Apparently they're called Surabaya Suites because all their rooms are Suites, even the standard ones. The room is spacious so thats pleasing. Location is ok, close to major shopping mall/plaza
Stayed 1 night in Dec 2017

8/10 Good

andy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Mohamed Sali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Jek, Malaysia

Liked: Cleanliness, staff & service, room comfort
comfortable and great location
excellent
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the center of the city
Nice hotel, near public facilities in the center if city, clean swimming pool, delicious breakfast

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
I stayed for only one night. The room was not prepared. There was not towels and the room was really old.

6/10 Okay

Armansyah

Liked: Property conditions & facilities, room comfort
room was Ok but service not so good
not so good , when checked in , no towel , no tissue in the bathroom

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.5 of 5 star stay. Great for families & business
I had a very good 2 night stay. Staffs were friendly and helpful. I feel it is very value to stay here. You can easily get taxis to go anywhere. Room was very good and very clean. Only lacking a in room safe. You can also easily get food and any products from the nearby shopping centres.

8/10 Good

Nancy, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite nice
Currently the hotel is still nice to stay but it needs improvement in the near future. If not, I'm afraid there would not be returning guests any longer. One of the things that might draw people interest is its location. The hotel is in the heart of the city so it is highly recommended in terms of distance to shopping centers.

8/10 Good

KITTIVITTAYAKUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location
Close to Convention Hall and shopping Mall.

6/10 Okay

Vina

6/10 Okay

Viencie

6/10 Okay

aminnudin, banting

Liked: Staff & service
no free shutle bus to airport
There is no free shutle to airport as mention with the hotel pakage....breakfast quit good ...but dining room food not very tasty...better go premium plaza next door to get good n cheap food

8/10 Good

George, Ngaruawahia, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad start which only got better
Short overnight stay. HAd a bad night did not sleep. Had a personnel problem with my partner. However was able too solve the problem and the room gave us the space to communicate and resolve the issue. We left the hotel in good spirit and enjoyed the breakfast. My partner was able to meet with her sister and family and have the room extended to 1PM. My partner had a business lunch and had a meeting with a high school friend she had not seen for 20 years. This was a good experience for my partner Siti. Maspupah. I collected my partner at 17:30 hours and she enjoyed her day with all the facilities that were provided.

6/10 Okay

Verified traveler

Hotel Upgrade needed
My 5th stay at this hotel. Breakfast average location good next to Surabaya Plaza

10/10 Excellent

Alfian, Jember

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling with family
It was a nice stay and nice hotel, even though the hotel looked old, but the facility remain good, and the service was good too, I would like to come back to this hotel

6/10 Okay

Elizabeth, England

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great location, all facilities, seen better days
I really enjoyed my one-night in the Surabaya Suite hotel. It has a fantastic location, minutes away from the shopping mall and train station. And all facilities that could be wished for - restaurant, gym, swimming pool, and great service. The facilities are not so well maintained (in particular gym and pool were not so clean) and not super modern but it didn't dampen the overall experience.

6/10 Okay

Seng Hin, Malaysia

average
average

6/10 Okay

Richard, Jogja

Liked: Staff & service
OK hotel, old but renovated
not much to comment, just ordinary hotel and services

10/10 Excellent

MICHAEL, staten island,new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a great value in a a great city
a great value . only reservation is that carpets could be cleaned (stains show), as well as some stains on furniture.

6/10 Okay

Eddie, Singapore

Disliked: Property conditions & facilities
Location OK with shopping mall linked. Wifi really slow in room and even at corridor.

8/10 Good

Mark, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in the heart of Surabaya.
The Plaza hotel is well positioned for those that would like to be in a comfortable setting, near a mall (a minutes walk to 2 in this case) and good value for money. The staff are very helpful and pleasant to deal with, offering a new room immediately when I mentioned a problem with my first. I didn't expect that, although as it couldn't be resolved during my stay I appreciated them doing what they could. The gym and swimming pool are off site, a couple of minutes walk which isn't so bad, although the facilities are a bit below par. Altogether I would stay there again, happy with the personable service, level of comfort, location and pricing.

6/10 Okay

Richard, Cape Town, South Africa

Very average place
Surabaya is certainly not a great place to stay. If you happen to be passing through, then I would sugegst staying xloser to the airport. I had to stay by the airport on my way out of Surabaya and found a very good place at a fraction of teh cost of Surabaya Plaza Hotel called Halogen. It is about 5 minutes drive from the airport and they offer a pick up and drop off service. Surabaya Plaza Hotel is about an hour drive from the airport.

6/10 Okay

Lj, Singapore

Disliked: Property conditions & facilities
Within walking distance to Shopping Centers.
Pros (1) Location is convenient. 45 minutes from airport (Traffic was on good condition on that particular day). Plaza Shopping Centre is within 1 minute walk. Another shopping centre within 15 minutes walk (crossing the roads were quite tough for foreigners as there was no sign of pedestrian crossing). Cons (1) Lady Receptionist gave wrong information. Informed us no wireless connection in room when there is. (2) Room has musty smell from the carpets. (3) Shower head was not in good working condition. We had to lean towards the wall to catch the water, so we only one third of bathtub.