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Very comfortable, great breakfast, gym and pool are clean and functional. Staff are very helpful.
Had not stayed here for a few years, but will be returning.
Hotel is good value for what it offers. The rooms and facilities might look a little old, but they're alright. Didn't manage to try the breakfast, but will probably do so next time.
Thank you for your recent visit, Willie, and for taking the time and effort to share your experience. We are delighted that you enjoyed your stay, and we look forward to welcoming your return.
Kind regards,
Bryan Lioh, Residence Manager
Have already stay in this hotel more than 6 times, and always feel comfortable with the friendliness and warm of the staff, also enjoy much the breakfast
SN
Response from Bryan on Nov 7, 2016
Thanks so much for choosing Somerset Hotel & Serviced Residence as your home in Surabaya, SN - we are honoured! We also appreciate your very encouraging comments concerning our strategic location, being the closest hotel to the highway (yet sufficiently removed, so that we are not disturbed by traffic noise), and our extensive breakfast buffet and warm and friendly staff.
We look forward to welcoming you back soon, and wishing you safe travels always.
Regards,
Bryan Loh
Residence Manager
I have been staying at this hotel for past 10 years, but the condition of the room was getting worse every time. Specially at this time, there was no hand towel any more in the bath room, Bath Towel and Bed sheets are old and smelly. I would not come back to this hotel again.
Ichiro
Response from General Manager on Nov 7, 2016
Warm greetings from Surabaya, and thank you so much for your loyal support for Somerset Hotel & Serviced Residence.
I am sorry that we have not met your expectations lately. I am pleased to share that since earlier this year, we have implemented a program to replace all bed and bath linen, and it appears that the items in your particular room were overlooked, which I have shared with the Housekeeping Manager and his team for greater vigilance in ensuring that our standards are maintained.
To further demonstrate our appreciation for our loyal guests, we have recently introduced a Guest Recognition Program with enhanced benefits.
With regard to the hand towels, they are available upon request - they were removed to reduce the clutter in the bathrooms, while also limiting the environmental impact of our daily laundry requirements, as part of our global "green" initiative. I would be happy to ensure that your room is stocked with hand towels (and any other amenities) for your future stays.
Whilst I appreciate your concerns, I do hope that you will afford us the opportunity to prove ourselves better hosts. I therefore invite you to contact me when planning your next visit, so that I may take personal care of your arrangements.
Thank you once again for making Somerset your home in Surabaya, and my team and I hope to welcome you back soon.
Regards,
Bryan Loh
Residence Manager
6/10 Okay
Verified traveler
Sep 1, 2016
Verified traveler
Response from General Manager on Sep 13, 2016
Thank you very much for your stay and your feedback. We do hope that you take home good memories of your stay, and we hope to welcome you back soon.
Regards,
Bryan Loh
Residence Manager
6/10 Okay
Verified traveler
Aug 30, 2016
not bad
three star quality for sure.
no hot water during morning shower due to hot water pipe burst. No update about this from the staffs, not happy.
Verified traveler
Response from General Manager on Sep 13, 2016
Thank you for your recent stay and your feedback. We are sorry for the sudden interruption to the hot water supply in our hotel wing, and for the inconvenience caused to our guests. As it was so sudden, we did not have the opportunity to notify our guests, with our efforts focussed on repairing the leak. Thank you for your understanding, and we hope that we will have the opportunity to welcome your return, and provide you with a better experience.
Regards,
Bryan Loh
Residence Manager
8/10 Good
frequent travel, sub
Jul 10, 2016
Liked: Cleanliness, staff & service, room comfort
Enjoyed my stay
Was just one night but room was nice and. Lean and comfortable
frequent travel
Response from Bryan on Jul 13, 2016
Thanks so much for your stay and encouraging feedback! We look forward to welcoming your return.
6/10 Okay
Andrew, Singapore
Jun 10, 2016
Liked: Cleanliness, staff & service
A reasonable hotel
An average hotel, in need of renovation especially the bathroom.
The bed was comfortable and the breakfast was reasonable.
The hotel is in a good location regarding access to the airport
Andrew
Response from Bryan on Jul 13, 2016
Greetings and thank you for choosing Somerset as your home in Surabaya, Andrew. Our hotel wing rooms were renovated in 2012 - 2013, followed by our serviced apartments. We are delighted that you slept well in our comforable beds, and enjoyed our extensive breakfast buffet. We are indeed blessed with the most strategic location, being the closest hotel to the highway that leads to Juanda Airport and the outlying areas.
We hope to welcome you back soon!
Regards,
Bryan Loh
Residence Manager
Hotel food was good a late checkout was allowed which was good I had a late flight
Verified traveler
Response from Bryan on Jul 13, 2016
Thank you so much for your most encouraging comments concerning, and we look forward to providing an equally good experience on your next visit.
Regards,
Bryan Loh
Residence Manager
8/10 Good
YULIUS RICKY
Jan 15, 2016
Great location and great service
YULIUS RICKY
Response from Bryan on Jul 19, 2016
Thanks so much for your stay with us earlier this year, Yulius Ricky - we are delighted at your positive review, and look forward to welcoming you back soon!
Regards,
Bryan Loh
Residence Manager
We stayed in the apartments during our time here. Two bedrooms, living room, and kitchen all for a resonable price. The food at the breakfast buffet was pretty good too.
Verified traveler
8/10 Good
Yoyok Suhartono
Jul 18, 2015
Liked: Cleanliness, room comfort
Good
Good
Yoyok Suhartono
6/10 Okay
William, Singapore
Jun 7, 2015
Disliked: Property conditions & facilities
Poor maintenance hotel service apartment!
I stay in service apartment, 1 bed room. Although big area size, but towel smells, room smells and interior of apartment poor maintenance. Never stay here anymore. Not worth for money!
William
8/10 Good
dharma satya
Dec 23, 2014
Liked: Cleanliness, staff & service
dharma satya
Response from Anthony OW on Feb 28, 2015
Thank you so much for your positive review and looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced Residence.
Thank you so much for your positive review and looking forward to welcoming you back to Somerset Surabaya Hotel and Serviced Residence.
Our best regards.