Indoor pool, outdoor pool, pool umbrellas, sun loungers
Check availability

Reviews of Grand Palms Resort

3 out of 5
Grand Palms Resort
1251 Grand Palms Resort Drive, Surfside Beach, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 634 out of 1002 reviews" "
Rating 8 - Good. 226 out of 1002 reviews" "
Rating 6 - Okay. 74 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Ricky

Traveled with group, Traveled with family
Liked: Cleanliness
Great location. No shower certains dryer did not work .told us we could park a trailer there only to find out when we checked in that trailers aren't allowed. Had to find a place to park it. The young man that checked us in was rude an talked down to us...other staff was great .
Stayed 4 nights in May 2024

8/10 Good

Xavier j

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Reeny on May 21, 2024
Good afternoon, I am happy that you enjoyed your stay with us at our resort. Come back in the future.

10/10 Excellent

Chelsie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and amenities
Stayed 4 nights in May 2024

2/10 Terrible

William

Traveled with partner
Disliked: Cleanliness
No one will stay after 8:00 PM. Ana Was very nice and helpful,
Stayed 3 nights in May 2024
Response from Reeny on May 19, 2024
Good afternoon, I am sorry for any inconvenience when you checked in. I will be in contacted with you to see what was the issue.

10/10 Excellent

Elicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great placr to stay. After hours check in was a breeze
Stayed 3 nights in May 2024
Response from Reeny on May 14, 2024
Good afternoon I am happy that you enjoyed your stay here at our resort and after hours check in was a breeze. Please come back and visit in the future.

10/10 Excellent

Jaymie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED IT
Stayed 2 nights in May 2024
Response from Reeny on May 12, 2024
Good afternoon I loved that you loved your stay at our resort. Please come back and visit with us in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Reeny on May 14, 2024
Good afternoon I glad that you enjoyed your stay here at our resort. Come back and visit with us in the future.

10/10 Excellent

P

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!!!!!!
Stayed 3 nights in May 2024
Response from Reeny on May 12, 2024
Good morning I am so happy that you enjoyed everything about our resort. Please come back and visit with us in the future.

2/10 Terrible

Daniel

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Didn’t get the room I was told I was getting when I booked it and I even talked to someone on the phone to confirm it. Then they didn’t even give me a discount or free upcharge for the next room available, they made me pay full price. Not happy about it. Been staying at the resort awhile and haven’t had an issue so not sure why they didn’t do something about this when I was checking in
Stayed 4 nights in May 2024
Response from Reeny on May 15, 2024
Good morning Daniel sorry for the inconvenience about the room. The room you booked was a one bedroom you upgraded to a 2 bedroom. The next time you book we will make sure you get the correct room.

10/10 Excellent

Reinaldo

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay there, and im hoping to go back in the near future.
Stayed 5 nights in May 2024
Response from Reeny on May 9, 2024
Good morning, I am very happy that you enjoyed your stay with us. Please do come back and stay with us in the future.

10/10 Excellent

Miiyon

Liked: Cleanliness, staff & service, property conditions & facilities
Will come again
Stayed 3 nights in May 2024
Response from Reeny on May 9, 2024
Good morning, I happy that you enjoyed your stay with us. We would love for you to come back in the future.

10/10 Excellent

Kurt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property with great ammenities
Stayed 3 nights in Apr 2024
Response from Reeny on May 9, 2024
Good morning, I am excited that you enjoyed our property and amenities. Please come back and visit with us in the future.

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how friendly everyone was
Stayed 3 nights in May 2024
Response from Reeny on May 6, 2024
Good evening, Thank you so much for your comments about our resort and staff. Please come back and stay with us again.

10/10 Excellent

Damion

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in May 2024
Response from Reeny on May 6, 2024
Good evening I am so happy that you had a great experience at our resort. Please do come back in the future.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and clean beds was super comfy Absolutely we stay again
Stayed 2 nights in May 2024
Response from Reeny on May 6, 2024
Good evening Thank you for staying at our resort, so happy that you enjoyed your stay with us. Please do come back and stay with us in the future.

10/10 Excellent

Jess

Traveled with family
My only criticism is that The showers are not made for tall and or large people. The showerheads need to be higher.
Stayed 3 nights in May 2024
Response from Reeny on May 6, 2024
Good evening, Thank you for your comments. I will let our maintenance department know about this issue. Please come back in the future.

10/10 Excellent

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful lady that issued my parking pass was the BEST! She deserves something special!
Stayed 2 nights in May 2024
Response from Reeny on May 5, 2024
Good afternoon That you for the great review. I will let her know she is the best. Please come and visit our resort again.

10/10 Excellent

Ashlee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has everything you need! It’s quiet and secluded with a security office right in the middle. It was clean and we loved the full kitchen. We plan on making this place our yearly beach trip.
Stayed 2 nights in Apr 2024
Response from Reeny on May 2, 2024
Good Afternoon I am happy that you enjoyed your stay at our resort and you loved the full kitchen. So happy that you will be making our resort your yearly beach trip. Thank you so much.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
v
Stayed 2 nights in Apr 2024
Response from Reeny on May 2, 2024
Good afternoon I am happy that you enjoyed your stay here at our resort.

10/10 Excellent

Kristilynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Pools and hot tub were great. Lazy river a little smaller than I expected but still enjoyable.
Stayed 4 nights in Apr 2024
Response from Reeny on May 2, 2024
Good afternoon I am so happy that you enjoyed your stay at our resort. Please come back in the future.

10/10 Excellent

Michael, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities
Construction
Stayed 3 nights in Apr 2024
Response from Reeny on May 2, 2024
Good afternoon sorry for the construction we are just renovating some of our unit. for the guest.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It appears to be older condos that have been. Renovated. A large staff was seen daily keeping up with cleanliness of the property. Swimming pools were great for kids and adults and clean.
Stayed 2 nights in Apr 2024
Response from Reeny on Apr 29, 2024
Thank you for your comments. I hope you enjoyed your stay here at our resort.

6/10 Okay

Tankia

Traveled with family
Disliked: Cleanliness, amenities
The child pool area was not available I didn’t like that also the room was not the cleanest, floors and corners were dirty and no cleaning supplies available. Over nice and quiet
Stayed 4 nights in Apr 2024
Response from Reeny on Apr 29, 2024
Good afternoon Thank you for your comments. House keeping would have been happy to come back and clean your room for you.

8/10 Good

Earnest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very convenient to entertainment.
Stayed 2 nights in Apr 2024
Response from Reeny on Apr 29, 2024
Good afternoon I am happy that you enjoyed your stay her at our resort.

8/10 Good

Adriann

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The game room was really good
Stayed 3 nights in Mar 2024
Response from Reeny on Apr 22, 2024
Good afternoon Adriann I am glad that you enjoyed the game room at our resort. Come back in again to stay with us.

2/10 Terrible

Kenneth

Traveled with family
Disliked: Cleanliness, staff & service
Rooms were very loud and noisy, cleanliness not great, a/c not good.
Stayed 2 nights in Apr 2024
Response from Reeny on Apr 22, 2024
Good afternoon Kenneth sorry that your did not have a an enjoyable stay here at our resort.

10/10 Excellent

megan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property with nice amenities, staff was extremely pleasant and my kids loved the moon lies upon check in!
Stayed 2 nights in Apr 2024
Response from Reeny on Apr 21, 2024
Good afternoon Thank you for your comments we appreciate it. We are happy that you enjoyed your stay and all the amenities that we have to offer. I will share this with our staff.

10/10 Excellent

Andrea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a vacuum in the unit - perfect for keeping our sand under control 😉
Stayed 2 nights in Apr 2024
Response from Reeny on Apr 21, 2024
Good afternoon Thank you staying with us. I happy that you enjoyed your stay us at our resort and the vacuum helped keep your sand under control. Come back and stay with us in the future.

8/10 Good

Jean

Traveled with family
Seemed dated’
Stayed 2 nights in Apr 2024
Response from Reeny on Apr 28, 2024
Good afternoon Sorry that you didn't enjoy your stay we are in the process of renovating the units.

6/10 Okay

Shari

Traveled with partner
Disliked: Cleanliness
The room was only marginally clean. There were other people’s hairs in the bathroom and we found that the floors were pretty dirty. There were no amenities in the room to speak of (e.g., no body wash or hair conditioner and some pretty lame little soap disks, barely enough shampoo for one use for one person, and only a half roll of toilet paper in the room when we got there.)
Stayed 2 nights in Apr 2024
Response from James S. on Apr 17, 2024
Thank you for providing feedback. We will certainly follow up with our housekeeping team. We hope you will give us another chance to provide an exceptional vacation experience in the future!

10/10 Excellent

Tommy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet
Stayed 4 nights in Apr 2024
Response from Reeny on Apr 17, 2024
Good morning, I am happy that you enjoyed your stay here at our resort. Come back and stay with us in the future.

10/10 Excellent

Jesse & Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. Our room was exactly as pictured. It was nice having a full kitchen for when we wanted to eat there. The front staff was very welcoming and nice. The concier is pretty pushy about sitting through their sales pitch but we travel a lot and are used to saying no.
Stayed 3 nights in Apr 2024
Response from Reeny on Apr 16, 2024
Good afternoon, thank you for staying at our resort. I am happy it was what you pictured it to be. Come back and visit with us in the future.

10/10 Excellent

dale

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife travels a lot And we wanted a weekend, get away and gave this place a try.It was very, very reasonable price.To be honest they could ask more and I would still come back, The staff was so friendly and helpful, We brought our 16 month old and we felt very safe on the property. Security was very pleasant to talk to. All the staff was amazing,it was just amazing all around !!!!!!!!!!!!
Stayed 2 nights in Apr 2024
Response from reeny on Apr 15, 2024
Good afternoon I so happy that you chose our resort to bring your family to vacation here with us. I will forward this review so our staff can see it. Please come back and visit with us in the future.

10/10 Excellent

Joshua, Dunn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolutely amazing time at this property, everything was neat, clean, and organized. Check in was easy and the only complaint I have is that my stay wasn't long enough. I will absolutely be coming back to this wonderful location and have already recommended it to family and friends!
Stayed 2 nights in Apr 2024
Response from reeny on Apr 15, 2024
Good afternoon I have am so happy that you had an amazing time here at our resort. Thank you for recommending our resort to your family and friends. Come back for a longer stay in the future.

8/10 Good

Tyler, Hudson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Reeny on Apr 14, 2024
Good morning Thank you for stay with us at our resort. Please come and stay with us again in the future.

10/10 Excellent

Quartisha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid friendly
Stayed 3 nights in Apr 2024
Response from Reeny on Apr 8, 2024
Good afternoon I glad that your enjoyed our kids friendly resort. Bring the family back the family back in the future.

10/10 Excellent

Ivy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again!
Stayed 3 nights in Apr 2024
Response from Reeny on Apr 8, 2024
Good morning, Thank you Ivy I happy that you enjoyed your stay with us. Please do come back in the future.

10/10 Excellent

Aya

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how pretty it was and how big the rooms were. The view to the outdoors was pretty and my daughters loved seeing the turtles, ducks, and geese. They were so excited to see the outdoor animals and they liked going to the pool.
Stayed 3 nights in Apr 2024
Response from Reeny on Apr 7, 2024
Good morning I am exciting that you and your family enjoyed our resort and our pretty view and animals. Come back and visit with us in the future.

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Reeny on Apr 7, 2024
Good morning, Thank you for your comments.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great value
Stayed 5 nights in Mar 2024
Response from Reeny on Apr 7, 2024
Good morning I am glad that you enjoyed your stay with us. Come back and visit with us in the future.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely
Stayed 2 nights in Mar 2024
Response from Reeny on Apr 4, 2024
Good afternoon, Jessica I glad that our resort was lovely for you. Come back and stay with us int eh future.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, homey feeling, very clean and comfortable.
Stayed 3 nights in Mar 2024
Response from Reeny on Apr 3, 2024
Good morning I am glad that our resort gave you the homey feeling, we appreciate that. Please come back and stay with us in the future.

10/10 Excellent

Megan, Hockessin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very roomy villa. Pools were heated and well maintained. Staff was helpful and friendly.
Stayed 3 nights in Mar 2024
Response from Reeny on Apr 1, 2024
Good afternoon Megan, Thank you for all the great comments you said about our resort and staff. Come back and visit with us in the future.

10/10 Excellent

Thomas Jones

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! The room was perfect for our little family.
Stayed 2 nights in Mar 2024
Response from Sylvi on Mar 30, 2024
Thank you for your feedback! We're glad to hear you enjoyed your stay, hope to see you again soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Screen door was broken
Stayed 7 nights in Mar 2024
Response from Reeny on Mar 27, 2024
Good morning, Thank you for staying with us. I will report that issue to our maintenance dept. Please dome back and stay with us in the future.

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Reeny on Mar 25, 2024
Good afternoon Thank you for staying with us at our resort. Please come back and stay with us in the future.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the layout and location
Stayed 2 nights in Mar 2024
Response from Reeny on Mar 25, 2024
Good afternoon So I happy that you loved the layout and location of our resort. Please do come back and visit with us in the future.

10/10 Excellent

Kiara

Stayed 3 nights in Mar 2024
Response from Reeny on Apr 14, 2024
Good morning, I am happy that you enjoyed your stay with us . Come back and stay with us in the future.

10/10 Excellent

myra

Stayed 2 nights in Feb 2024
Response from Reeny on Apr 9, 2024
Good afternoon I glad that you enjoyed your stay with us at our resort. Come back and stay with us at other time.

8/10 Good

Janey

Liked: Staff & service, property conditions & facilities
It’s owned by Wyndham. Time share properties. Beautiful and Peaceful. Close to Surfside Beach and Pier.
Stayed 2 nights in Mar 2024
Response from Reeny on Mar 18, 2024
Good afternoon, Thank you for your comment about our resort being peaceful and beautiful. Please come back in the future to our resort.