6/10 Okay
Kathryn W.
Apr 15, 2024
Liked: Cleanliness
The check-in and other things should have gone smoother...
1st, let me say that this property/location is nice. Beautiful, although the house could've been better maintained. Pillows/sheets paper thin, bedspreads & deco.pillows worn. Bring your own pillows. Bare starter amount of starter paper, etc.
On arrival, 8ft. ladder left upstairs. Maint. guy quick to remove. Had to call him about toilet malfunction. Tv's in 2 small bedrooms did not work, & again maint. guy came. Said that they needed cable adapt. to connect to TV service, went off to Walmart and never called /returned with said parts. (One should not list tvs in every bedroom if they don't work). The master and den TV worked, although one in the MBR bath wasn't connected to cable, even though it was plugged in. Before arriving, we had rented the host's golf car for an extra fee. On arrival, when we asked the maint. man about the key for it, we were told that it did not work as it needed a part. Now they tell us, and then he didn't remember renting it to us, but refunded it shortly afterward. Thankfully Ocean Lakes has rentals to offer.
BIGGEST ISSUE has been communication with host. Very slow to respond. Even on day of arrival, he could not be reached. Ocean Lakes was not notified of our stay, so could not help. Called VRBO directly and finally got host to respond. Host is super nice on phone but actions speak louder... My patience had been worn thin from all the attempts at trying to contact him. Condensing this review as letter characters are limited.
Kathryn W.
Stayed 3 nights in Mar 2024