Thank you for staying with us, Jess. Our team works hard to update our motel inside and outside and your feedback is appreciated very much.

We are sad to hear about your experience. There were no rooms above yours- we checked where you stayed. During your visit we had many foreigners that came for the famous Spartan Race, so perhaps guests next door arrived late. We do not have a record of your concern, otherwise we would have talked to the new guests. The bedding and linens are washed and ironed by the professional company from outside called "Dempsey" and we have never received any complaints about the fragrance of their linens from any other guests. Kindly asking to choose different accommodations next time.

Thank you for staying with us, Bill. You are a great guest.

Greetings, Theresa. Thank you for staying with us. Excellent point: in addition to bathroom floor mats we do have rubber mats for bathtubs that are bright blue or grey in color. We take safety of our guests very seriously and appreciate your input. Thank you.

Thank you, Koba.

No refund will be provided. You checked in and stayed in the room, used the bathroom. After some time you wanted to check out and asked for full refund due to pet allergies. You were offered another room. You refused to try it. You spoke to me, the owner, and I politely asked why did you choose a pet friendly motel while having a pet allergy. I explained that all our linens are washed and sterilized by a professional linen company. The room was remodeled and spotless clean, and we did offer another room for you to try. You refused. Unfortunately we do not clean bathrooms for free and due to the fact that you refused another room we cannot give you the refund. In your review you are now mentioning "My family did not feel safe staying here..." which is a new information and probably the real reason. However, we are very safe and extremly well managed motel. If you would have mentioned your concern about safety, we would have offered you a room in another motels that we owned nearby to choose from.Going forward please do not waste hotel's time and book a hotel that do not accept pets.

France, thank you so much for staying with us. We work hard to please our guests.

What a wonderful feedback, Cerissa! You made our day and Jackie will be very happy to hear from you!!! Thank you for staying with us :)

Thank you for staying with us, Payton! Jackie will be very happy to hear from you, she works hard to keep all our guests comfortable. Please come back anytime- we are happy to see you again!

I am sorry to hear about your discomfort in room 18. I wish you mentioned the issue with the fan during your stay so we could have addressed it right away. There is an alternative heating source we could have turned on for you (wall AC/heating unit) or offered another room. We are not mind-readers and if a guest has an issue then the guest has to speak up at that time to give us a chance to address the concern. It is always dissapointing when a simple issue that could have been addressed really easy, was never communicated to us, and then somehow a guest thinks its OK to write a bad review. Regardless of your choices, we hope next time you voice your concerns during your stay and would not experience discomfort in any hotel you stay. On our end, we adjusted the fan to work more smoothly. Have a wonderful day, Edward!

Thank you for staying with us, Brenda.

Thank you for staying with us.

Hello Jennifer,Thank you for staying with us. Yes, you were refunded fast. Normally, all guests are paying on arrival or on the day of arrival. Since you were pre-paid, and check-in manager was not aware of it, you were charged again but as soon as we discover it you were refunded. We hope you enjoyed your stay otherwise.

Thank you for staying with us, Elizabeth! We will be working on upgaring outside as well good point!

Thank you for the positive feedback! What was stated is true, although alot of time and effort was put into the renovations of the rooms themselves, the exterior was not forgotten. With much need of further improvement we do anticipate a new parking lot to be paved in the near future as well as other cosmetic changes to ensure the property is aesthetically pleasing. Thank you for staying with us and we hope to see you soon!

Thank you for choosing Sussex Motel, Joseph, We are pleased to know you found your stay to be of satisfaction. We do understand the exterior may not currently be of the highest quality, as we are prioritizing the interior first as that is where guests tend to spend majority of their time on the property. However that being said we are continuously making improvements as visibile within the rooms, the addition of all new A/C and heating Units, a new parking lot to be paved in the new future. We are working on ensuring the final product is nothing but exceptional. We hope to see you again soon. Thank you!

Dear Guest Gail,From 77 a night + tax you paid, we are paying commission to Expedia.com and getting only 63.50. Your room had 2 queen beds, no extra charge for up to 4 guests.About appearance outside- not renovated yet, correct. It is a perfect movie set location and sometimes we are getting paid for filming trying to save money for the future renovations since our room rates are so very low.The gentlemen you are referring to might had an older T-shirt but no, he doesn't smell, you are wrong. It is insulting to us to hear such statement. I am surprised to hear about towels, perhaps they wear off from using bleach all the time. We do replenish our stock of towels every quarter.Kindly asking to find another accommodation next time that is better fit your requirements.

Claude,After receiving your review we texted you the video demonstrating how to use the shower knob to turn the water on. It is very simple- if you cannot figure out how to turn water on, then just ask. Our beds and mattresses are 3 months old and room renovated 4 months ago. Please find other place to stay next time.

Dear Guest,Kindly note that we do not receive 80 but much more less because we have to pay the commission to Expedia.comWe checked the shower and everything was working fine, perhaps you did not know how to turn it on? Why you didn’t ask for help?Your review will be forwarded to our housekeeping.Also, kindly asking to stay somewhere else next time where accommodations better fit your expectations.

Ellen, thank you so much for your review and your recommendations. It was pleasure hosting you!

Dear Ms. Elizabeth,Thank you for your feedback, much appreciated.Russ

Thank you for staying with us. You are welcome back any time!

Dear Guest Donald, I wished we know what we could improve upon. You did not leave the review, just rating. You also did not raise any concerns during your stay. So it is puzzling to us what we could have done differently. We strive to provide the best value for the money in our area. Have a wonderful day!

Awesome feedback! Thank you, John- you are the best :)

Dear "Anonymous" guest. It is always puzzling to us when a guest (usually hiding behind the name "anonymous") has not raised any concerns during their stay, after their stay, never mentioned anything after we ask "Was everything ok?", but then give us a bad rating WITHOUT ANY COMMENTS. So, this guest put an effort to rate us but was too busy to write a few words what could be better? It really of no value to us. We do not know what room you stayed in or what was wrong. Kindly asking to contact us and clarify, if possible. Thank you, "Anonymous".

Thank you for your feedback! You are the best!

Thank you for staying with us, Michael!

Kathy, what a great feedback!!! Love it- nice and short and what 100% of guests care about - cleanliness! You nailed it- thank you.

Kathy, thank you for taking the time to let others know about your stay. We strive to deliver quick, friendly and professional service. I am glad to read that it shows!

Keith, thank you so much for taking the time to rate and leave us a review!! Eventually, the cover will look just as nice as the inside! ;)

Cecily, thank you so much for taking the time to rate and review our property! As the manager of the motel, I find it important to set the tempo and work with my house keepers. As a former active duty Marine, I have taken the discipline and skills I have learned in my miliary service and applied them to the way I run and clean the motel down to the way the beds are made. 99.9% of the time, it is I, Matthew, Manager of the property that makes beds. I simply wouldn't have it any other way for our customers!

Bob, I am sorry you feel you had to go out of your way to rate us so low but with no comment. How can I consider changing what went wrong if you leave that part blank? As a former US Marine, I run I tight ship that takes pride in serving my customers so it's frustrating when my team and my hard work and time is represented with no representation as to why.

Thank you for letting us know about what happened and I am very sorry to read about your experience. Our carpenter and the power company was aware of the outage as many customers across the community were affected with a powerful outage that surged systems in many different businesses across all of Sussex County damaging certain components. With that, I apologize you couldn't reach anyone at the time as they were busy trying to figure out what had happened. Its unfortunate that some customers preferences like firmer beds vs softer ones are at a miss. In the future, should you expect to replicate your home sleeping situation, that bringing something to complement what your used to, should be considered.Finally, I, Matthew, Manager of the property happened to have stepped away after a much needed short but sweet vacation, so I am sorry I was not able to rectify this myself. I will make sure my staff is aware of this so as to be more mindful to our customers, especially when I step away. I realize that your experience affects your overall view but "Typical country motel" and 58" inch Flat screen TVs with Direct TV and large fridges doesn't sound typical of a motel at all. In fact, our dedication to our customers has garnered us as being one of the best around. I just really needed to point that out.