4 bars/lounges

Reviews of Barcelo Tanger

5 out of 5
Barcelo Tanger
43 Boulevard Mohamed 6, Tangier

Reviews

9.0

Wonderful

Rating 10 - Excellent. 106 out of 149 reviews" "
Rating 8 - Good. 23 out of 149 reviews" "
Rating 6 - Okay. 11 out of 149 reviews" "
Rating 4 - Poor. 5 out of 149 reviews" "
Rating 2 - Terrible. 4 out of 149 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Heinrich, Newtown Square

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great beach front location. Stunning views from the roof top bar.
Stayed 2 nights in May 2024

10/10 Excellent

Mohamud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location no one very close to everything
Stayed 1 night in May 2024
Response from Fatima Zahrae Chroki, Guest Experience Manager on May 9, 2024
Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that our location provided the convenience you desired and that the cleanliness of our rooms, the condition of our hotel, and the level of service met your expectations. It's fantastic to know that our room amenities enhanced your stay with us. Our team at Barceló Tanger takes great pride in ensuring a memorable experience for our guests, and your positive comments are a testament to their dedication. We hope to continue providing you with exceptional service in the future.We look forward to welcoming you back on a future occasion.Best wishes,

10/10 Excellent

Tassawar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little outdated but great location
Stayed 5 nights in Apr 2024
Response from Fatima Zahrae Chroki, Guest Experience Manager on Apr 29, 2024
Dear Guest,We appreciate that you took the time to share your experience with us.We are heartened to know that the cleanliness of our rooms, the overall condition of Barceló Tanger, the service provided by our team, and the amenities offered met your expectations. Although you found some aspects to be a little outdated, we are continuously working to enhance our facilities while maintaining the charm that many of our guests appreciate. Your satisfaction is paramount to us, and we are glad that our prime location contributed positively to your stay. Thank you once again for choosing us for your visit to Tangier, and we hope to continue being your hotel of choice in this vibrant city.We hope to welcome you back. All the best.Fatima Zahrae Chroki, Guest Experience Manager

6/10 Okay

Uzma

Traveled with family
Liked: Staff & service
Close to ferry terminal , right across the beach.
Stayed 2 nights in Apr 2024
Response from Fatima Zahrae Chroki, Guest Experience Manager on Apr 21, 2024
Dear Uzma,We appreciate that you took the time to share your experience with us.We are, nevertheless, pleased that you had an enjoyable stay and appreciated our strategic location.We look forward to the pleasure of welcoming you back on future occasions.Best regards,

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
I love this property. If I had to do it over again, I would book it directly and not through Expedia. I had a bad experience with Expedia booking me a tour that didn’t show up for me and not refunding the money in the future I’m going to book my own trips.
Stayed 6 nights in Apr 2024
Response from Fatima Zahrae Chroki, Guest Experience Manager on Apr 16, 2024
Dear Mary,Thank you for your positive feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,

10/10 Excellent

neil

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with great views, great service, great breakfast very clean and very helpful always. But the most expensive coca cola I have ever had at $12 a can even though in room service it is only $5?? Also tv’s in all public areas just constantly played Barcello hotel group ad which was not attractive for bar and restaurant ambience.
Stayed 5 nights in Mar 2024
Response from Fatima Zahrae Chroki, Guest Experience Manager on Apr 7, 2024
Dear Neil,Thank you for sharing your opinion of your stay with us.Please don't hesitate to report any concerns to our reception at the time so that we may take immediate action and can assure you that, nevertheless, we will look into the issue you mention.We are pleased that you had an enjoyable stay with us. and enjoyed our breakfast that representss healthy eating habits that have become a better way to live and while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products.We look forward to welcoming you back. Best regards,Fatima Zahrae Chroki, Guest Experience Manager

8/10 Good

Isla Anderson

Stayed 7 nights in Mar 2024
Response from Fatima Zahrae Chroki, Guest Experience Manager on Apr 7, 2024
Chère Isla,Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Tanger et vous remercions pour votre aimable appréciation. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement. Cordialement,

10/10 Excellent

Aleks

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. Breakfast was fantastic and the staff are very nice.
Stayed 2 nights in Mar 2024
Response from Fatima Zahrae Chroki, Guest Experience Manager on Mar 14, 2024
Dear Aleks, Thank you very much for your kind feedback.We are thrilled to hear that the cleanliness of the room met your expectations and that you enjoyed our breakfast offerings. It's also a pleasure to know that our staff made a positive impact on your stay. Your kind words regarding these aspects of your visit are greatly appreciated and reflect the high standards we strive to maintain.We look forward to welcoming you back for another memorable experience.Best wishes,Fatima Zahrae Chroki, Guest Experience Manager

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Fatima Zahrae Chroki, Guest Experience Manager on Feb 4, 2024
Cher M.Mohamed,Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Tanger et vous remercions pour votre excellente appréciation.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,

10/10 Excellent

Geetha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Tangier, right on the beach. The staff is excellent and willing to do their best for comfortable stay
Stayed 2 nights in Jan 2024
Response from Fatima Zahrae Chroki, Guest Experience Manager on Jan 16, 2024
Dear Geetha,Thank you for your positive feedback.It's wonderful to hear that our location right on the beach was ideal for your stay and that you found our staff to be exceptional in their efforts. We're also thrilled to learn that the cleanliness of our rooms, hotel condition, and the quality of service met your expectations. Our team takes great pride in offering well-appointed amenities, and it's gratifying to know that these contributed to 100% satisfaction during your visit.We look forward to welcoming you back on a future occasion.Best regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 Excellent

Babak

Stayed 1 night in Jan 2024
Response from Fatima Zahrae Chroki, Guest Experience Manager on Feb 2, 2024
Cher M.Babak, Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Tanger et vous remercions pour votre excellente appréciation.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,

8/10 Good

Zheyi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and new. The breakfast is very impressive. I am surprised that there is no one to help us to move the luggage at the door considering that it is rated 5-star hotel. The bathroom has a little drainage issue, which always overflowed.
Stayed 2 nights in Jan 2024
Response from Fatima Zahrae Chroki, Guest Experience Manager on Jan 11, 2024
Dear Zheyi, Thank you for sharing feedback about your recent stay.It's wonderful to hear that you were impressed by our breakfast offerings, and we are glad that you found our property to be pleasant and well-maintained. We're sorry to hear about your experience with the luggage assistance and the bathroom drainage; we aim to maintain the highest standards of service and care. While we offer assistance and various facilities to ensure our guests' comfort, we apologize if we fell short in this instance.We hope to have the opportunity to welcome you back in the future.Kind regards,Fatima Zahrae Chroki, Guest Experience Manager

2/10 Terrible

Muhammad Umar

Disliked: Cleanliness, staff & service, property conditions & facilities
Waste of Money
Beaten floors, the premium room wasn't stocked with anything, and the shower flooded the room twice even after someone was sent to fix it. Prices are ridiculously high for food. Breakfast was the only decent part. People can see your room from outside unless you close all the blinds.
Stayed 1 night in Dec 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Jan 6, 2024
Dear guest,Thank you for taking the time to share your feedback.We are glad to hear that you found our breakfast to your liking. It's our aim to provide a satisfying start to the day. We are sorry to hear about the issues you experienced during your stay. Please be assured that we are constantly working to maintain our facilities to the highest standard and prevent any inconveniences such as those you described. Though room privacy is typically respected due to our thoughtful design, we regret that you felt a lack of privacy and will consider this feedback carefully. As for the value perception of our dining options, we offer a range of choices to cater to various preferences and budgets, while ensuring the quality of food and service.We are committed to ensuring our guests have the best possible experience, and it seems we fell short during your visit. We are sorry that the solutions provided during the stay were not satisfactory.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and highly recommend. I will definitely stay here again when in Tangier. Definitely worth the money!
Stayed 2 nights in Dec 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Jan 5, 2024
Dear Guest,We would like to thank you for taking the time to review your stay.We are thrilled to hear that you found our hotel to be excellent and that you would highly recommend us. It's rewarding to know that the cleanliness of our rooms, condition of the hotel, and the comfort provided met your expectations fully. Your satisfaction with the service we provided is a testament to our dedicated team's effort to ensure a memorable stay for our guests.We look forward to welcoming you back on a future occasion.Best wishes,Fatima Zahrae Chroki, Guest Experience Manager

6/10 Okay

Grozdana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What was not pleasant at all was that my husband was given the impression that he may not be able to afford the New Years Dinner Event or at least he was nearly talked out of it after he asked about it for himself and our son. Not sure what the person at the reception meant in doing so but it left him/us with an impression that they were looked at him different to other guests which was not nice. Obviously he could have afforded it and he was interested as otherwise we would not have booked this hotel at all but after talking to the reception he was put off even attending the Hotel's New Years Dinner Event. It had a "not welcoming touch" and we do not expect from a 5 star Hotel to leave even such an impression:-(
Stayed 1 night in Jan 2024
Response from Fatima Zahrae Chroki, Guest Experience Manager on Jan 4, 2024
Dear Grozdana,We appreciate that you took the time to share your experience with us.It’s wonderful to hear that you were pleased with the cleanliness of our rooms and the overall condition of our hotel. We strive to maintain the highest standards, so your positive feedback on these aspects is greatly appreciated. We are sorry to hear about your experience regarding the New Year's Dinner Event. Please be assured that we aim to provide a welcoming atmosphere to all our guests and regret any impression to the contrary. We take pride in our staff's commitment to service and inclusivity, and it is disheartening to learn that we fell short in this instance.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Fatima Zahrae Chroki, Guest Experience Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great New Year’s Eve gateway!!
Great location. Overall good value. I recommend it!!
Stayed 2 nights in Dec 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Jan 2, 2024
Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had an enjoyable stay with us and are delighted that you found our hotel to be in an ideal location for your trip.The entire team look forward to welcoming you back for a future visit.Kind regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 Excellent

ALBALUCIA, Naples

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Good location, Vwry confortable room with Beautiful view. The food was outstanding. Breakfast was included and Excellent. Staff were profesional but some were cold. We highly recommend this hotel. Fernando & Albalucia
Stayed 2 nights in Dec 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Dec 29, 2023
Dear Lucia,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you enjoyed the comfortable room with its beautiful views and found the food outstanding. It's also wonderful to know that the breakfast exceeded your expectations. We are sorry to hear that some interactions with our staff did not meet the warm standards we strive for, but please rest assured that we are committed to providing excellent service to all our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 Excellent

Mehdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Dec 29, 2023
Cher Mehdi, Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Tanger et vous remercions pour votre excellente appréciation.Nous sommes heureux que vous ayez apprécié votre séjour.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,

10/10 Excellent

Naji

Business traveler
Liked: Cleanliness, staff & service, amenities
Response from Fatima Zahrae Chroki on Feb 7, 2024
Cher M.Naji,Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Tanger et vous remercions pour votre excellente appréciation.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Cordialement,

8/10 Good

HUSSAIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Nov 24, 2023
Dear Hussain, We are delighted to know that you had an enjoyable stay with us. We look forward to welcoming you again. Kind regards,

10/10 Excellent

Brenda, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a wonderful location with great views from my room.
Stayed 1 night in Nov 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Nov 8, 2023
Dear Brenda,Thank you for your positive feedback.We are delighted to hear that you enjoyed the wonderful location and the great views from your room. Our hotel takes pride in offering stunning sea views and a convenient location close to the beach and city centre, ensuring a memorable stay for our guests.We look forward to welcoming you back on a future occasion.Best regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 Excellent

Giovanna Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Nov 2, 2023
Dear Giovanna, Thank you for sharing feedback about your recent stay.We are glad to know that most aspects of your stay were to your satisfaction. We hope to have the opportunity to welcome you back in the future.Kind regards,

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach, this hotel is stellar! It’s located within an easy walk to the Medina and markets and also right across from the beach, it’s the perfect location. The rooms were quiet, modern and beautiful. The staff were very friendly and helpful. I would definitely recommend staying at Barcelo Tanger!
Stayed 2 nights in Oct 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Oct 31, 2023
Dear Christine,Thank you for your positive feedback.We are thrilled to hear that you found our location to be perfect, with easy access to the Medina, markets, and the beach. It's great to know that you enjoyed our quiet, modern, and beautiful rooms, as well as the friendly and helpful service provided by our staff. We take pride in offering our guests a comfortable and memorable stay, and your kind words are truly appreciated.We look forward to welcoming you back on a future occasion.Best regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 Excellent

Odette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the rooms and facilities. Good for business stays.
Stayed 1 night in Oct 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Oct 28, 2023
Dear Odette,Thank you for your positive feedback.We are delighted to hear that you enjoyed our rooms and facilities, and found our hotel suitable for business stays. It's great to know that our accommodations and amenities met your expectations. We take pride in providing a comfortable and convenient environment for our guests, and we're glad that we were able to meet your needs during your stay.We look forward to welcoming you back on a future occasion.Best regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 Excellent

Hildegard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Oct 24, 2023
Dear Hildegard, Thank you for sharing feedback about your recent stay.We are glad to know that most aspects of your stay were to your satisfaction. We hope to have the opportunity to welcome you back in the future.Kind regards,

8/10 Good

Hildegard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is beautiful hotel, very nice breakfast, if u can stay higher floors do, as noise levels on lower is significant due to location on main strip, view is amazing on sea side. Very walkable. U will be asked for walking tours every location so no need to book in advance. Also, if you like cab driver they also make excellent tour guides as well as personal driver for your stay
Stayed 1 night in Oct 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Oct 17, 2023
Dear Hildegard,We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed our beautiful hotel and the amazing sea view from your room. It's great to know that our location made it convenient for you to explore the city and that you appreciated our breakfast offerings.We apologize for any inconvenience caused by the noise levels on the lower floors. Our higher floors do offer a quieter experience, and we would be happy to accommodate your preference for a higher floor during your next stay. We also appreciate your feedback on the walking tours and cab drivers, as it helps other guests make informed decisions.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 Excellent

angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el cuarto espectacular con tremenda vista a la playa, cuarto super comodo y camine del puerto al hotel
Stayed 1 night in Sep 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Oct 14, 2023
Estimado Sr.Angel,En primer lugar, nos gustaría agradecerle que eligiera nuestro hotel Barceló Tanger para sus vacaciones y que compartiera su amable opinión.Nos alegra saber que disfrutó de la espectacular vista al mar desde su habitación y que encontró la comodidad que buscaba en nuestras instalaciones. También nos complace que haya apreciado la cercanía al puerto y la facilidad para acceder caminando al mismo. Nuestra ubicación es uno de los aspectos que más valoran nuestros huéspedes.Le enviamos un saludo muy cordial. Atentamente.Fatima Zahrae Chroki, Guest Experience Manager

10/10 Excellent

Drisana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the street noise is very bad. Otherwise the hotel is excellent
Stayed 2 nights in Sep 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Oct 11, 2023
Dear Drisana, Thank you for sharing feedback about your recent stay.We are glad to know that most aspects of your stay were to your satisfaction. We regret that you experienced some disturbance; please accept our apologies for any inconvenience and know that you can always bring your concerns to our team during your stay, and we will do our best to find a solution.We hope to have the opportunity to welcome you back in the future. Sincerely,Fatima Zahrae Chroki, Guest Experience Manager

10/10 Excellent

Giovanna Paola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone in the hotel is so warm and welcoming! We reached after 25 hours of travel and everyone was super kind! Unfortunately our stay was short, but it was enough to fall in love with the people!
Stayed 1 night in Oct 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Oct 9, 2023
Dear Giovanna Paola,Thank you for your positive feedback.We are thrilled to hear that our warm and welcoming staff made such a positive impression on you after your long journey. It's great to know that you fell in love with the people during your short stay with us. Our team takes pride in providing exceptional service to all our guests, and we are glad that we could make your stay memorable.We look forward to welcoming you back on a future occasion.Best regards,

10/10 Excellent

Dave, Wigan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, good positioning for the Tangier ferry service. Just professional all round.
Stayed 1 night in Oct 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Oct 6, 2023
Dear Dave, We would like to thank you for your kind feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back for another memorable experience.Best wishes,Fatima Zahrae Chroki, Guest Experience Manager

10/10 Excellent

Karl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location close to the beach, beautiful views of the beach from the room and restaurants
Stayed 2 nights in Sep 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Sep 23, 2023
Dear Karl, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our excellent location close to the beach and the beautiful views from your room and our restaurants. Our hotel takes pride in offering stunning sea views and easy access to the beach for our guests to enjoy. It's great to know that our efforts to provide a memorable stay have been successful in your case.We look forward to welcoming you back for another memorable experience.Best wishes,Fatima Zahrae Chroki, Guest Experience Manager

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great location. Hotel smells amazing.
Stayed 2 nights in Sep 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Sep 21, 2023
Dear Laura,Thank you for your positive feedback.We are thrilled to hear that you appreciated the cleanliness of our hotel and our great location. Our team takes pride in maintaining a high standard of cleanliness and ensuring our guests have a comfortable stay. It's also wonderful to know that you enjoyed the amazing scent throughout the hotel, which we believe adds to the overall ambiance.We look forward to welcoming you back on a future occasion.Best regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 Excellent

Cynthia

Stayed 1 night in Sep 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Oct 2, 2023
Chère Cynthia, Nous tenons à vous remercier d'avoir choisi notre hôtel Barceló Tanger.Nous sommes ravis de savoir que vous avez apprécié votre séjour. Nous espérons vous avoir parmi nous prochainement. Cordialement,

10/10 Excellent

Hanane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect right on the beach, super close to the marina, the new and old side of the city are both within walking distance , staff is super friendly, I read on the reviews before booking that you can hear street noise at night which is true, I wish they have noise blocking windows it would have made it perfect. I will still Highly recommend it .
Stayed 1 night in Sep 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Sep 8, 2023
Dear Hanane,We appreciate that you took the time to share your experience with us.We are pleased that you had a great stay and it is rewarding to know we were able to provide you with the high standards you expect from us.It is also a pleasure to know that our strategic location helped make your stay enjoyable.However, we are sorry that you were disturbed. We would like to inform you as well that all our room are double glased. Please do not hesitate to inform our team of any such concerns at the time so that we can take appropriate action.Nonetheless, your kind mention of our team's courteous service is much appreciated. We look forward to the pleasure of welcoming you back on future occasions.Best regards,

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beautiful hotel in front of the beach. Big rooms and comfy beds! Will definitely come back!
Stayed 1 night in Sep 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Sep 12, 2023
Dear Cynthia,Thank you for your positive feedback.We are thrilled to hear that you enjoyed our prime beachfront location and found our rooms to be spacious and comfortable. It's great to know that our comfy beds contributed to a pleasant stay. We appreciate your kind words and look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Rochelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean, modern hotel with pools. Right across the street from the Beach.
Stayed 2 nights in Aug 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Sep 5, 2023
Dear Rochelle,Thank you for your positive feedback.We are delighted to hear that you found our hotel clean, modern, and appreciated our pool facilities. It's great to know that our prime location across the street from the beach added to your enjoyment during your stay. Our team is committed to providing a comfortable and enjoyable experience for our guests, and your positive feedback is truly appreciated.We look forward to welcoming you back on a future occasion.Best regards,

10/10 Excellent

Naj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Sep 5, 2023
Cher M. Naj, Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Tanger et vous remercions pour votre excellente appréciation.Nous espérons vous accueillir prochainement dans notre hôtel pour un autre agréable séjour.Cordialement.

10/10 Excellent

Elmostafa

Stayed 1 night in Aug 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Sep 11, 2023
Cher Elmostafa, Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Tanger et vous remercions pour votre excellente appréciation.Nous espérons vous accueillir prochainement dans notre hôtel pour un autre agréable séjour. Cordialement.

10/10 Excellent

Saeed

Liked: Amenities
Great
Stayed 1 night in Aug 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Aug 19, 2023
Dear Saeed, Thank you very much for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and comfortable stay
The hotel was clean and the service from all the staff was great. I enjoyed my time on the terrace restaurant as the view of the city and sea was amazing. The waiter that served me during my stay was incredibly Kind and gave me a free coffee on my last night. I will be rebooking with Radisson for my next trip to Istanbul for sure.
Stayed 1 night in Aug 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Aug 19, 2023
Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.However, it seems there might be a mix-up as you mentioned the Radisson, just to clarify, we are Hotel Barceló Tanger not Radisson.We look forward to welcoming you back on a future occasion.Best wishes,

10/10 Excellent

Sandrino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Aug 16, 2023
Dear Sandrino,We greatly appreciate the time you have spent sharing your recent experience at our Barceló Tanger and thank you for your excellent appreciation.We are delighted that you enjoyed your stay with us.We hope to welcome you soon in our hotel for another pleasant stay.Sincerely,

2/10 Terrible

Achraf, Laval

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unacceptable. I paid for a two seaview rooms which cost more than regular rooms. When I got to the hotel, they gave me two regular rooms because no seaview rooms were available. At check in, the receptionist suggested that I called Expedia to ask for a refund which I did. Expedia told me that they will take care of it. No refund was issued and they closed the file. It's unconceivable that when you pay for something and you get something of a less value you don't get a refund of the difference. This is the basic of doing business.
Stayed 2 nights in Jul 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Aug 31, 2023
Dear Achraf,Thank you for taking the time to share your feedback.We are glad to hear that you chose our hotel for your stay in Tangier. However, we sincerely apologize for the inconvenience you faced regarding the room allocation and are sorry that the solutions provided during the stay were not satisfactory.We assure you that we take all feedback seriously and will address this issue with our team to ensure that it does not happen again in the future. Our hotel is committed to providing excellent service and accommodations. We will raise your feedback to the concern departement to ensure the follow up. We hope that you will allow us the opportunity to welcome you back in future. Best regards,Fatima Zahrae Chroki, Guest Experience Manager

10/10 Excellent

Nayim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , amazing views
Stayed 3 nights in Aug 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Aug 9, 2023
Dear Nayim,Thank you for taking the time to review your stay.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion.Kind regards,

10/10 Excellent

Youssef

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t believe there’s a better option for a stay in Tanger
Stayed 1 night in Jul 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Jul 30, 2023
Dear Youssef, Thank you very much for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,

10/10 Excellent

Jorge, MEDLEY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was terrific. They made our stay more than extraordinary.
Stayed 2 nights in Jul 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Jul 29, 2023
Dear Jorge, We would like to thank you for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,

4/10 Poor

Mona

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Paid for a room that I did not receive. View of a wall instead of sea view and not suitable for 4 people (both as per Expedia’s description). My kids had to sleep on a cot. Shower leaked a lot of water so I used a towel to soak up water. I dragged this towel to front door since the floor in room was sticky and slippery. The towel was black with dirt. Bed light would not turn off so when staff entered room while my kids were already asleep, they were flustered and just cut the electrical cord. Blanket given for kids cot had brown stains all over it. Terrible stay after a long journey of travel and deceiving Expedia description and rating. Cleanliness of hotel came with overwhelming fragrant chemical smells and perfume.
Stayed 1 night in Jul 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Jul 26, 2023
Dear Mona,Thank you for taking the time to review your recent stay at our hotel.We apologize for the inconvenience you faced regarding the room assignment and the issues with the shower and bed light. Our team is always available to address any concerns and find appropriate solutions to ensure a comfortable stay for our guests. We also take cleanliness very seriously and have implemented strict protocols to maintain high standards throughout the hotel. We are sorry that the solutions provided during the stay were not satisfactory.We look forward to welcoming you back. Best wishes,

10/10 Excellent

Tomas, Cairo

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Modern luxury hotel right on the corniche with great views. Friendly staff.
Stayed 2 nights in Jul 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Jul 24, 2023
Dear Tomas, Thank you very much for your kind feedback.We are delighted to hear that you enjoyed our modern luxury hotel and its prime location on the corniche with great views. Our friendly staff truly appreciates your kind words. It's wonderful to know that you were satisfied with the hotel's condition and room amenities during your stay.We look forward to welcoming you back for another memorable experience.Kind regards,

8/10 Good

Karyn

Liked: Cleanliness, property conditions & facilities, room comfort
Pluses and Minuses.
The hotel was OK, clean, well located near the marina but a lot of small things detracted from our five night stay. We didn’t get off to a great start. They checked ourselves and a family of four into the same room! We all showed up to unlock the door at the same time. No idea how that could have happened and the staff seem unable to figure out a solution. We got the room, sea view, and when I ran into the family later it had been sorted. Take an eye mask! They have blackout curtains but the door to the bathroom is frosted glass and there are windows in the shower and toilet with no blinds so the room gets very light in the morning. Also, it’s not a regular door, just swinging glass so I hope you and your travel companion are close. The bed doesn’t have any kind of mattress protector, just the mattress and a sheet. Never had that in a hotel before. Kinda gross. Avoid eating and drinking at the roof bar as prices are extortionate! CA$16 for a coke, same for the so called nachos. They were just a small bag of Doritos tipped into a bit of guacamole. We ate by the pool and it was a bit more reasonable. As other reviews have noted, the sea front is noisy. Like New York heavy traffic noisy! Cruising in cars and promenading on the beach is very much a thing with the locals. It’s fine with the doors closed but if you want to sit on the balcony, it can be a bit much. On the positive side, the breakfast buffet is absolutely fantastic!
Stayed 5 nights in Jul 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Jul 22, 2023
Dear Karyn,Thank you for choosing to stay with us at Hotel Barcelo Tanger and for taking the time to share your feedback. We apologize for the inconveniences you experienced during your five-night stay.We sincerely regret the mix-up with the room assignment upon your arrival. Our team is investigating the issue to ensure it doesn't happen again in the future. We're glad that the situation was eventually sorted, and you were able to enjoy the sea view room.Regarding the light entering the room in the morning, we appreciate your feedback about the frosted glass door and windows without blinds. We will take this into consideration for future improvements to enhance our guests' comfort.We apologize for any discomfort caused by the mattress not having a protector. We will review our room amenities to ensure we meet the expected standards of hygiene and cleanliness.We appreciate your feedback regarding the prices at the roof bar and the portion size of the nachos. We will review our menu and pricing to provide better value for our guests.We're delighted that you enjoyed our fantastic breakfast buffet, and we hope it contributed positively to your overall experience.Thank you again for sharing your observations. Your feedback is valuable to us as we continuously strive to improve our services and provide a more pleasant stay for all our guests.If your travels bring you back to Tanger, we would love the opportunity to make your next stay truly enjoyable.Best regards,

10/10 Excellent

Abdulrazag

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 3 nights in Jul 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Jul 8, 2023
Dear Abdulrazag, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's a pleasure to know that you found our location convenient.We look forward to welcoming you back for another memorable experience.Best wishes,Fatima Zahrae Chroki, Guest Experience Manager

4/10 Poor

Abderrezak

Traveled with family
Disliked: Staff & service
Upon arrival, 3pm local time, room wasn’t available and we were told it’ll be ready in 30 mins. 30 mins went by and the room wasn’t ready. We inquired and the help desk lady was as rude as they come. She said it’ll be ready in 15 minutes or so, then she took off for the day. The 15-20 minutes went by and we inquired again to only be told it’ll be ready when it’s ready. anyway, they checked us in an hour and half late, and the sofa bed for the kids wasn’t made. This place is overrated and not worth it.
Stayed 2 nights in Jul 2023
Response from Fatima Zahrae Chroki, Guest Experience Manager on Jul 9, 2023
Dear Abderrezak,Thank you for taking the time to share your feedback.We regret that your stay with us fell short of your expectations.It is with great concern that we read your comments about our reception team as their service has been praised many times for professionalism and genuine friendliness and we assure you that what you have described is not the norm for us. We appreciate you taking the time to inform us of your personal experience and assure you that your review will be addressed with all departmental managers for evaluation and action as needed.We have taken good note of your remarks concerning check-in and apologize for the delay you experienced. We appreciate your insight; we will do our utmost to improve this aspect of our services and once again, extend our sincere apologies for any inconvenience caused.We hope you will come and stay with us again. Best wishes,Fatima Zahrae Chroki, Guest Experience Manager