Exterior

Reviews of Holiday Inn Express & Suites Taylor, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Taylor, an IHG Hotel
180 NW Carlos G Parker Blvd, Taylor, TX

Reviews

9.6

Exceptional

Rating 10 - Excellent. 202 out of 247 reviews" "
Rating 8 - Good. 34 out of 247 reviews" "
Rating 6 - Okay. 7 out of 247 reviews" "
Rating 4 - Poor. 2 out of 247 reviews" "
Rating 2 - Terrible. 2 out of 247 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Chadwick

Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad hotel for one night stay. Bed wasn’t as comfortable as my own which was to be expected but overall it was an easy stay for a night.
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
ChadwickI wish we would have had the pleasure of your company for more than just one night but do hope to have that opportunity soon.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from GM on Apr 17, 2024
And I high five back to you :)

2/10 Terrible

Ralph

Business traveler
Shower floor was full of greasy soap residue . I slipped and fell hard on the ground on my first step into the shower and almost broke the glass door. Luckily no broken bones but was bruised and shocked
Stayed 1 night in Apr 2024
Response from General Manager on May 8, 2024
RalphI am so sorry that happened while you were here. We do have anti slip matts available at the front desk for our guest.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Thank you for taking the time to let us know how we are doing we loved having you!

10/10 Excellent

patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the included breakfast.
Stayed 3 nights in Apr 2024
Response from GM on Apr 17, 2024
So glad you enjoyed the breakfast we do start at 4:30 much earlier than most hotels but we have so many guests working on the Samsung project that have to leave early.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and helpful. Everyone treated us so well.
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
MatthewI have to say I also think my team is AMAZING as are you!

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel gives easy access to the Expo Center.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
It is great being right next to the Expo center and we love being your hotel of choice of hotel while in Taylor.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from General Manager on Mar 17, 2024
JohnThank you for the very Kind 5 out 5 and as always let us know if we can do anything to make traveling better for you.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Construction next door and on the entry road was observed.
Stayed 2 nights in Feb 2024
Response from GM on Mar 17, 2024
Yes we are working on a better way to capture water runoff to allow it to get back into the ground not down a drain. And the project behind us in another Great hotel coming soon. The parking lot is almost completed, and we will have much more parking with very little waste of water from the Texas Showers we get so often.

10/10 Excellent

Kyle

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from General Manager on Mar 17, 2024
KyleWe look forward to taking care of you again soon.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very nice hotel. Safe for a woman traveling alone or alone with your kids. I definitely enjoy my stay when I use this hotel. The staff are so helpful and quickly answer any questions or get you things you need.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 17, 2024
TiffanyI am sorry for getting back to you so late. We loved having you and your children here with us if there is ever anything we can do to make your trip better just let us know

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from GM on Feb 20, 2024
BillYou are always a 10 out of 10 to us!

10/10 Excellent

Angel

Stayed 2 nights in Feb 2024
Response from GM on Feb 20, 2024
AngelWhat a dream you are we loved having you as our guest and are looking forward to your next visit.

10/10 Excellent

Angel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on Jan 30, 2024
AngelThank you for the very kind score and we cant wait to welcome you home!

10/10 Excellent

Harold, Midland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable good selection of breakfast items
Stayed 2 nights in Jan 2024
Response from GM on Jan 22, 2024
HaroldWe are so happy to see how much you enjoyed your time with us here in Taylor and hope to see you at breakfast again soon.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
JefferyWe also think that you are a 5 out of 5!

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quite, great staff
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
KariThank you for taking the time to let us know how much you enjoyed your stay here with us. We cant wait to welcome you back!

10/10 Excellent

Agustina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jon was absolutely amazing very attentive.
Stayed 2 nights in Jan 2024
Response from GM on Jan 11, 2024
AgustinaI couldn't agree more thank you

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
JoeWe thank you for letting us be a part of your visit here in Taylor and are looking forward to seeing you again!

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on Jan 8, 2024
SharonThank you for the very kind 10 out of 10 we enjoy making people happy and I am glad it shows.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Always agreat experience. Ou rgoto hotel when visiting Taylor
Stayed 1 night in Dec 2023
Response from GM on Feb 20, 2024
You are a very excellent gust as well :)

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from GM on Feb 20, 2024
KateThank you for the very kind 10 out of 10 we appreciate it.

8/10 Good

david

Business traveler
Liked: Amenities
Stayed 1 night in Dec 2023
Response from GM on Jan 2, 2024
DavidHaving you as our guest was a great way to end the year.

10/10 Excellent

Ilde

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Feb 20, 2024
Thank you for the very kind 10 out of 10 w loved having you with us while you were here in Taylor.

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Jan 2, 2024
JacobWe look forward to your next stay and hope we can make you a 10 out of 10 happy.

10/10 Excellent

Kimberly

Stayed 4 nights in Dec 2023
Response from GM on Jan 8, 2024
KimberlyWe think you are tops as well!

8/10 Good

Sangkol

Response from GM on Feb 20, 2024
We are so glad that you let us be your hotel of choice while here in Taylor and we will work harder for that 5 out of 5 next visit.

10/10 Excellent

Alma

Traveled with partner
Stayed 1 night in Dec 2023
Response from GM on Jan 2, 2024
AlmaThank you for the very kind 5 out of 5

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely visit again.
Stayed 3 nights in Nov 2023
Response from GM on Jan 2, 2024
Thank you and we will be waiting to welcome you back

10/10 Excellent

Ray

Stayed 1 night in Nov 2023
Response from GM on Jan 2, 2024
RayYour five out of five makes us very happy

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, nice room
Stayed 2 nights in Nov 2023
Response from GM on Nov 7, 2023
KathyThank you for letting us be your hotel of choice while here in Taylor! We loved having you.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and Very convenient for my stay !
Stayed 13 nights in Oct 2023
Response from GM on Nov 7, 2023
RichardWe are so glad that we were just what you were looking for while here in Taylor! We look forward to welcoming you back again soon.

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
It was extremely nice!
Response from GM on Oct 30, 2023
It is extremely nice of you as well to let us know how we are doing!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thank you for the very kind score

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable quiet hotel with great staff!
Nice quiet hotel in a quaint town close to Austin. All of the staff were super friendly. There was a baseball park across the parking lot so we could watch the game out of the picture window while relaxing in our room.
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
Thank you for taking the time to let us know how we are doing! I hope that while you were here you were able to see more than our baseball fields.

10/10 Excellent

Ashley

Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
AshleyThank you for letting us be here for you and the very kind 10 out of 10

10/10 Excellent

Sandy

Business traveler, Traveled with partner
Very clean
Stayed 3 nights in Oct 2023
Response from GM on Oct 16, 2023
SandyThank you for taking the time to let us know that you had a great time and found us very clean we do try to make sure every stay is as amazing as could be.

10/10 Excellent

Celia, Dripping Springs

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Taylor TX for a baseball tournament, was a great place relax before next game. Clean and friendly.
Stayed 1 night in Oct 2023
Response from GM on Oct 16, 2023
Thank you for letting us know that you had a great stay while here. And we loved having you!

10/10 Excellent

Alda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from GM on Oct 13, 2023
AldaWe want to thank you for the perfect 10 we love taking care of our guests and I am glad it shows.

10/10 Excellent

Ricke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking and check in was convenient. Staff helpful. Property is clean, quiet and comfortable. An all round pleasant experience.
Stayed 1 night in Oct 2023
Response from GM on Oct 13, 2023
Thank you for letting us be your hotel of choice while here in Taylor! We look forward to welcoming you back soon.

10/10 Excellent

Annalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Feel comfortable. Get better forks and spoons and knives. Get thicker comforters.
Stayed 1 night in Oct 2023
Response from GM on Oct 6, 2023
Thank you and I will start on the fork's knives and spoons ASAP the comforters might be a bit bigger task to tackle.

8/10 Good

Aurelio A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on Oct 4, 2023
Thank you for staying with us while here in Taylor and taking the time to let us know how we are doing.

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Oct 30, 2023
10 out 10 describes you as well. :)

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was by far the best hotel I have stayed at in a very long time. Super clean. Super comfortable. Spacious. Just all around perfect. Staff was very friendly as well. Loved my stay. Definitely will be back.
Stayed 1 night in Sep 2023
Response from GM on Sep 30, 2023
TeresaWe are so happy to see that you enjoyed yourself. We love taking care of our guests and showing the world hospitality is not missing!Please come back again soon.

10/10 Excellent

Chris

Traveled with family
Liked: Amenities, property conditions & facilities
Nice & comfortable rooms!
Stayed 1 night in Sep 2023
Response from GM on Sep 19, 2023
ChrisThank you for not only giving us a 5 out 5 but to let us know you comfortable and that everyone was nice that you encountered. We read every review so that we can keep on top of any trends that we might miss.

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice and the staff was amazing.
Stayed 2 nights in Sep 2023
Response from GM on Sep 11, 2023
SoniaThank you for saying out team is amazing because I could not be prouder of them all! Its easier having such amazing guests.

10/10 Excellent

Flori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here 3 times over the last few years. The hotel is very nice, well kept and the staff is great. My sincere appreciation and gratitude to the staff there the night of 9/1/23. They helped me with a difficult situation. THANK YOU!!!
Stayed 1 night in Sep 2023
Response from gm on Sep 11, 2023
FloriWe are always happy to welcome you back and helping you was our pleasure.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on Sep 19, 2023
SharonThank you for the very kind 10 out of 10 its nice to see that you knew you were appreciated while here.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Sep 11, 2023
Thank you for your 5 out of 5 we think you too were a 5 out of 5

6/10 Okay

Jan

Business traveler, Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Our toilet would not flush.
Stayed 2 nights in Aug 2023