Lobby

Reviews of Ibis Yogyakarta International Airport Kulon Progo

3 out of 5
Ibis Yogyakarta International Airport Kulon Progo
Jl Wates Purworejo KM 10 95 Kulon Progo, Temon, Special Region of Yogyakarta

Reviews

8.2

Very Good

Rating 10 - Excellent. 7 out of 13 reviews" "
Rating 8 - Good. 3 out of 13 reviews" "
Rating 6 - Okay. 1 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carolynn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late and checked out early. Nothing much to say but we enjoyed the short stay here. Room is comfortable and clean.
Response from Gunawan Widodo on Mar 25, 2024
Dear Carolynn,We very much appreciate your comments regarding your stay at the ibis Yogyakarta International Airport Kulon Progo.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Gunawan WidodoGeneral Manager

2/10 Terrible

Mohammad Nawaz

Stayed 2 nights in Jan 2024
Response from Gunawan Widodo on Jan 16, 2024
Dear Mohammad Nawaz,We very much appreciate your score regarding your stay at ibis Yogyakarta International Airport Kulon Progo.We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback is crucial to our continuous efforts in providing excellent service, and we regret to learn that your experience fell short of your expectations.We noticed that you gave us a score of 2 in your recent review. We genuinely appreciate your honesty, and we are eager to understand the specific details of the issues you encountered. Unfortunately, the comment section did not provide specific information about the challenges you faced.To assist us in addressing the concerns you may have, could you please share more details about the aspects of your stay that did not meet your expectations? Your insights will be invaluable in helping us identify areas for improvement and ensuring a better experience for our future guests.We genuinely value your feedback and are committed to resolving any issues to enhance our services. Your satisfaction is our top priority, and we want to assure you that your concerns will be thoroughly investigated.Thank you for bringing this matter to our attention, and we hope to have the chance to welcome you back in the future and provide you with a much-improved experience.Best regards,Gunawan WidodoGeneral Manager

10/10 Excellent

Lanny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Dec 2023
Response from Gunawan Widodo on Jan 12, 2024
Dear Lanny,We very much appreciate your comments regarding your stay at the ibis Yogyakarta International Airport Kulon Progo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Gunawan WidodoGeneral Manager

10/10 Excellent

Mohamad Akbar Noor

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, comfortable and clean
Response from Gunawan Widodo on Mar 25, 2024
Dear Mochamad Akbar,We very much appreciate your comments regarding your stay at the ibis Yogyakarta International Airport Kulon Progo.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Gunawan WidodoGeneral Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Still room to improve
Breakfast station did not get stock up properly, food options was very limited. Ended up everyone were queuing at the egg station with very long line, probably that's the only food that can feel getting full. Hotel air conditioning was not great. Feel very hot in the common area especially the lobby. It even makes me sweat at one point.
Stayed 1 night in Dec 2023
Response from Gunawan Widodo on Jan 12, 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the ibis Yogyakarta International Airport Kulon Progo. We sincerely apologize for any inconvenience you experienced during your stay.We appreciate your observations regarding the breakfast station and understand the frustration caused by limited food options. Please rest assured that we take your comments seriously, and we will address this matter with our team to ensure better stocking and variety in the future.We are also apologize to hear about the discomfort you faced with the air conditioning, particularly in the lobby area. Your feedback is valuable, and we will promptly investigate and rectify the issue to enhance the overall guest experience.Thank you for bringing these matters to our attention. We value your input and hope to have the opportunity to better serve you in the future.Sincerely,Gunawan WidodoGeneral Manager

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023
Response from Nanang on Dec 18, 2023
Dear Patrick,We very much appreciate your comments regarding your stay at the ibis Yogyakarta International Airport Kulon Progo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nanang SumardjonoGeneral Manager

10/10 Excellent

Haiwei

Stayed 1 night in Sep 2023
Response from Nanang Sumardjono on Sep 25, 2023
Dear Haiwei,We thank you for your feedback regarding your visit to Ibis Yogyakarta International Airport Kulon Progo. It is great for us to receive positive feedback.We will share your feedback with our team, we are sure that this feedback will be a motivation for all our staff to continue improving the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best Regards,Nanang SumardjonoGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nanang Sumardjono on Jul 17, 2023
Dear Values Guest,We very much appreciate your comments regarding your stay at the ibis Yogyakarta International Airport Kulon Progo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nanang SumardjonoGeneral Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un estupendo hotel
Un estupendo hotel cerca del aeropuerto de yogjakarta. El shutle bus a y desde el aeropuerto es fenomenal. Muy recomendable.
Stayed 1 night in Feb 2024
Response from Gunawan Widodo on Feb 12, 2024
Dear Carlos,We very much appreciate your comments regarding your stay at the ibis Yogyakarta International Airport Kulon Progo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Gunawan WidodoGeneral Manager

8/10 Good

Wan Tat

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
早餐食物選擇比較少,住宿都不錯,可惜沒有游泳池,週邊環境尚可。
Stayed 2 nights in Jan 2024
Response from Gunawan Widodo on Jan 25, 2024
Dear Wan Tat,Thank you for sharing your feedback with us. We appreciate your positive comments about the accommodation and acknowledge your observation regarding the limited breakfast choices and the absence of a swimming pool.We value your input, and your comments will be considered as we continually strive to enhance our offerings. If there are specific preferences or improvements you would like to see, please feel free to share them with us. We appreciate your understanding and hope to have the opportunity to welcome you back at ibis Yogyakarta International Airport Kulon Progo.in the future. If there's anything more we can do to make your stay even better, please let us know.Sincerely,Gunawan WidodoGeneral Manager

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Nanang on Dec 18, 2023
Dear Anonymous,We very much appreciate your comments regarding your stay at the ibis Yogyakarta International Airport Kulon Progo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nanang SumardjonoGeneral Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8月乾季の、テラスでの朝食が最高です!
朝食最高!でした。 部屋は清潔、アメニティは削ぎ落とされており タオルはバスタオルのみで、歯ブラシなし、シャンプー兼ボディソープ、シャワーキャップがありました。 湯沸かしポット、ドライヤー、冷蔵庫ありです。 ルームサービスは22時まで、ミニマーケットも23時まで、近くにお店がないので、夜遅く着いてお腹が空いているときびしいです。 コスパ良いしテラス最高だったのでまた利用します。ありがとうございました。
Stayed 1 night in Aug 2023
Response from Nanang Sumardjono on Aug 11, 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the ibis Yogyakarta International Airport Kulon Progo. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Kindly to be informed that in order to follow Accor's commitment to no single plastic use, all amenities in the rooms are prepared as requestedThank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nanang SumardjonoGeneral Manager