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Reviews of Hotel Ventus

3.5 out of 5
Hotel Ventus
Av. Príncipes de España, Granadilla de Abona, Santa Cruz de Tenerife

Reviews

8.4

Very Good

Rating 10 - Excellent. 37 out of 78 reviews" "
Rating 8 - Good. 22 out of 78 reviews" "
Rating 6 - Okay. 13 out of 78 reviews" "
Rating 4 - Poor. 3 out of 78 reviews" "
Rating 2 - Terrible. 3 out of 78 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alexis

Disliked: Staff & service
I was not emailed a code for the door and was stuck there with my luggage unable to get in. When I called and messaged the phone number provided, no one ever got back to me. I had to find another hotel. I never leave negative reviews, but no one has made any attempt to reach me or respond.
Stayed 1 night in May 2024

2/10 Terrible

Ilja

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience as it stated checkin anytime after 15:00 and hotel did not provide PIN code at all so we were left stranded outside at 2am in the night and the number on the door no one was picking up calls so we had to relocate to a different hotel in the middle of the night. Expedia customer service was spot on though, helped us through out the whole relocation process!
Stayed 1 night in May 2024

6/10 Okay

Jerry

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property has a curious pin entry system which means you can check yourself into your room out of hours. It also meant you could stay there six nights as we did, and never ever meet a member of staff, as we did! The apartments were beautiful and spacious with spectacular views of the cliffs and mountains. The town itself however is dull with very little to do unless you're into surfing. Maybe 2 bars and a handful of restaurants which all close early apart from one. It's also the windiest place on earth!
Stayed 5 nights in Feb 2024

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place! The staff is friendly and helpful.
Stayed 3 nights in Feb 2024

8/10 Good

Samzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & has all you need .
The hotel is in a great location just up from the main beach in the centre of town . The room was clean & we even had a sea view . We stayed 2 nights and the room did not get cleaned but maybe they clean it every other day . The mattress had some weird plastic coated cover which I did not particularly like as it squeaked a lot . Apart from that I really liked the room .
Stayed 2 nights in Feb 2024

4/10 Poor

Brian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Disappointed
On arrival at 11 am nobody on reception. Had tp phone. On return at 15.00 still nobody on reception. Had to ring again. Young man with bad attitude came out after ringing yet again and checked us in. No tv in living room , only in bedroom. No remote control so unable to use television not even in bedroom. From 19.00 in room with nothing to do. What’s that all about??
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medano
Very near the beach , restaurants Friendly staff the whole place is spotless
Stayed 3 nights in Jan 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nece staff. Nice room. Easy stay... Someone even left their netflix logged in on the TV 👌
Stayed 3 nights in Jan 2024

6/10 Okay

Lesley

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Rates are expensive for the accommodation. Holes in towels and shower was tepid. Service very much like a hostel. No eating facilities reception only open a few hours a day.
Stayed 1 night in Jan 2024

6/10 Okay

Jillian

Disliked: Staff & service
Well placed budget hotel
Budget hotel near the airport, great for buses which were regular even on NewYears Day! Managed to get to the airport using 2 buses no problem. It is functional, little balcony but no view and rather overlooked by balcony next door. Close to sea front and walks and bars etc. Definitely a functional approach but worked for a night or two.
Stayed 2 nights in Dec 2023

4/10 Poor

Robert

Traveled with family
Disliked: Amenities
We paid for a room with 1 queen bed and 2 sofa beds for one couple and two single people. There was only 1 sofa bed in the room so the two single people had to share. The hotel claimed that the mistake was made by Expedia and your representative claimed the mistake was made by the hotel. Nothing was resolved and we, the customers, were lost out. The hotel offered us breakfast and then did not cover the whole cost.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Meh….
Clean. No frill budget hotel. Convenient when transitioning to/from airport. Front desk could be friendlier and really needs to extend check-in and check out hours. Asked for late check in and was refused even though received an email offering that option.
Stayed 1 night in Jan 2024

8/10 Good

gillian

Traveled with partner
Liked: Cleanliness, staff & service
The hotel was good value for money, a friendly reception, clean and a smallish but nice bedroom and bathroom.
Stayed 1 night in Nov 2023

10/10 Excellent

Caroline, Worthing

Stayed 1 night in Nov 2023

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing balcony and views. Love the area, very close to the beach.
Stayed 1 night in Nov 2023

8/10 Good

Marianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, great location so close to the beach and main square, easily walkable to shops and restaurants.
Stayed 1 night in Sep 2023
Response from Hotel Ventus on Sep 14, 2023
Marianna, gusto haberte tenido aquí, gracias

10/10 Excellent

Juan Antonio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camas muy cómodas y buen servicio. A pocos minutos de la playa.
Stayed 1 night in Apr 2023

10/10 Excellent

genaro alfonso

Stayed 2 nights in Mar 2023

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and receptionist very friendly
Response from Hotel Ventus on Jan 16, 2023
Muchas gracias por sus comentarios. Esperamos verle neuvamente.

8/10 Good

Wendy, Nottingham

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. We knew we were going to have a late check in and desk is not staffed after 19:00. Tried to get entrance code from hotel using what’s app but they would not send it to me. Apparently they sent everything via email through Expedia where I booked but codes never came through. Made for stressful check in process. Had to stand outside and call a posted number and wait for someone to let us in. After that it was a wonderful place to stay!
Stayed 1 night in Aug 2022
Response from Hotel Ventus on Oct 24, 2022
Estimado cliente, gracias por sus comentarios, los apreciamos y nos son de gran ayuda. Estamos automatizando el proceso de check in y vamos a reforzar las acciones con nuestro aliados. We hope to have you back again.

10/10 Excellent

jack

Stayed 1 night in Apr 2022

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic hotel for location and price. Staff very helpful. Definitely will stay again.
Stayed 4 nights in Apr 2022

10/10 Excellent

Fabian Ernesto

Stayed 1 night in Apr 2022

8/10 Good

Diana

Traveled with group
Liked: Amenities, property conditions & facilities
Excellent location. Airplanes don't bother. Stayed 6 nights, at the third dau they came to clean and we told them to come the next day but they forgot, amd again tje following day until we told them to. Balcony is beautiful and one can see the bay and the kitesurfers. Excellent restaurant around. One can walk along the beach up to Montaña Roja and continue to Playa la Tejita. Free filtered water downstairs to refill your bottles (tap water is not potable). Be careful as the door to the balcony locks automatically, yup, it happened to us and we got locked out, it was around 8 pm and reception was closed, fortunately we fot one phone and called the number they give you for emergencies, nobody answered, we left a message, we called again, same rest, we waited about 20 minutes and called again, somebody answered this time, she apologized profusely. Overall great location, they just need to enhance the communication among them and with the customer. I would stay here again.
Stayed 6 nights in Mar 2022

10/10 Excellent

S

Liked: Cleanliness, room comfort
Great little Town hotel.
Great basic hotel. Opposite bus stop so easy for airport. Two minutes walk to beach and restaurants. Free filtered water. Clean modern and comfy. Fridge in room and you can request a kettle free of charge. Reception only manned at certain hours so ring to arrange your checkin, they are very helpful.
Stayed 2 nights in Mar 2022

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in, beautifully clean and helpful
Stayed 1 night in Mar 2022

10/10 Excellent

Dirk

Liked: Cleanliness, room comfort
Nice suites
Nice appartement hotel. supermarkets and beach nearby. free parking on the streets. very friendly staff.
Stayed 14 nights in Jan 2022

10/10 Excellent

Barry

Liked: Cleanliness, room comfort
Amazing stay helpful friendly staff ⭐️⭐️⭐️⭐️⭐️
10 out of 10 friendly helpful staff clean and well presented rooms. Well worth the £30 upgrade for top floor apartment 👍
Stayed 1 night in Jan 2022

10/10 Excellent

Carsten

Liked: Cleanliness, room comfort
Service at the reception was fantastic
Service at the reception was fantastic
Stayed 1 night in Dec 2021

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, room comfort
Friendly staff, Good location.
Stayed 1 night in Nov 2021
Response from Hotel Ventus on Dec 19, 2021
Thank you very much, We look forward to having you here again. Happy day to you.

10/10 Excellent

Fanny

Traveled with group
Liked: Cleanliness, room comfort
Highly recommend ! :))
Amazing communication, very friendly people and very accomodating! :) Amazing location, beds are very comfortable
Stayed 3 nights in Nov 2021
Response from Hotel Ventus on Dec 19, 2021
Thank you very much, We look forward to having you here again. Happy day to you.

6/10 Okay

Christoph

Stayed 1 night in May 2024

8/10 Good

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Alessandro

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Facilità di accesso arrivando fuori orario check in. Posizione comoda vicino a supermercato e spiaggia. Poco parcheggio
Stayed 2 nights in Apr 2024

6/10 Okay

LUCE

Stayed 1 night in Apr 2024

8/10 Good

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heerlijk verblijf
Geweldige ligging alles op loop afstand . Prijs kwaliteit verhouding perfect! Zeer gastvrij. Smart tv en koelkast op de kamer . Het enige minpunt was dat het matras aardig hard was en ik dus nihil heb geslapen. Maar de kamers zijn goed schoon badkamer ook. Zee strand boulevard supermarkt bushalte dokter tabakshop bakker markt restaurants autohuur fisio dierenarts surfboard verhuur tankstation .alles om de hoek.
Uitzicht balkon
Uitzicht balkon
Stayed 4 nights in Feb 2024

4/10 Poor

Anisa

Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo Ramon Rosado

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Jan 2024

10/10 Excellent

Esther

Stayed 1 night in Jan 2024

10/10 Excellent

Mathilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2023

10/10 Excellent

matteo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tutto perfetto
Stayed 1 night in Dec 2023

8/10 Good

Kristian

Liked: Cleanliness, property conditions & facilities, room comfort
Utmerket
Stayed 1 night in Dec 2023

2/10 Terrible

Giampaolo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and rude service
Horrible and rude service. You have to constantly call each time you need something at the reception even during opening hours. I needed a toilet before living the guy didn’t have the key to open it. Is this a joke or what?
Stayed 1 night in Dec 2023

8/10 Good

thierry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Elise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne localisation dans le centre, parking disponible dans la rue, proximité immédiate des commerces et des restaurants à pieds. Un peu bruyant
Stayed 1 night in Nov 2023

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ha sido un alojamiento muy cómodo, lo recomiendo
Stayed 1 night in Nov 2023

8/10 Good

Stephane

Liked: Cleanliness
Bon rapport qualité prix… ne parle qu’espagnol
L’hôtel est plutôt bien situé et le confort de la chambre est très correcte. Il y a un réfrigérateur et bouteille d’eau. Petit balcon avec table et chaises. Par contre pour les arrivées tardives tres difficile de se faire comprendre si vous ne parlez pas espagnole . Ne parle pas du tout Français ou anglais. Pour le code de nuit il faut appeler le jour même après 15h. Cela étant dit, cela reste un très bon rapport qualité prix.
Stayed 1 night in Nov 2023

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour dans cet hotel bien situe.
Séjour agréable dans cet hôtel proche de la mer, très bien entretenu. Les chambres sont relativement grande. L'arrivée autonome est assez simple. Le petit-déjeuner dans un bar pas très loin était super top point on savait juste pas qu'il fallait aller là-bas ;-) Le quartier et la plage sont vraiment très agréables
Stayed 1 night in Jul 2023
Response from Hotel Ventus on Aug 14, 2023
Buenos días, nos da gusto que pudo disfrutar de nuestro Hotel y de nuestra ciudad, gracias

6/10 Okay

carmen

Disliked: Staff & service
Falta parking....resulta muy difícil aparcar en los alrededores.
Stayed 1 night in Jul 2023
Response from Hotel Ventus on Aug 14, 2023
Buenos dias, lamentamos que no pudimos resolver esta situación, además casi todas las calles de El Médano estan en obras, disculpe los inconvenientes causados, gracias