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Opiniones de Comfort Suites Terre Haute University Area

2.5 out of 5
Comfort Suites Terre Haute University Area
501 E Margaret Dr, Terre Haute, IN

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 213 de 607 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 209 de 607 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 99 de 607 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 47 de 607 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 39 de 607 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

SAMANTHA, MANITOWOC

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
This survey sent in spanish. I speak english not Spanish. Bathroom had stains on tub and shwer did not drain. Curtain too small for shower. Ovrall capets worn an due for replacemnt. No usb outlets for charging. Tv remote didnt work without shaking it Front desk help friendly. No coffee available prior to 6. Bisquits hard as rocks, sausage gravy luke warm
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 3 ago. 2023
Hello SAMANTHA, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Malo

Tara

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I like comfort suit but this time I regret booking this location . The room was expensive and I couldn’t sleep at night the hotel was booked and kids were running between swimming pool and rooms all night. The room was not safe and electric wires without cover not suitable for kids. The area was very noisy and it was 12 am couldn’t believe how the neighbor was loud
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 4 may. 2024
Hello Tara,We apologize for the inconvenience you experienced during your stay. The safety and comfort of our guests are a top priority, and we thank you for bringing these concerns to our attention. We value your feedback and will address these issues to ensure a better experience for future guests.

10/10 Excelente

Gaile

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Clean room . Convenient location.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 26 abr. 2024
Hello Gaile,We are pleased to hear that you found our staff friendly, and your room clean during your stay. We are happy that our hotel's convenient location added to your experience. Your feedback is greatly appreciated. Thank you for choosing to stay with us.

10/10 Excelente

Amanda, Mcloud

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice and clean
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Amanda,We're pleased to hear you found our hotel nice and clean. Your satisfaction is important to us, and we hope to welcome you back in the future.

2/10 Terrible

Michele, Scottsburg

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The first time we stayed the staff was amazing. After that, the staff was horrible. Charged us $150 incidentals deposit the was not charged the first time we stayed and held it for over a week. That was more than my king suite cost all together!!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 23 abr. 2024
Hello Michele, We appreciate your feedback and apologize for any inconvenience caused during your recent stay. Our team works hard to ensure all our guests have a pleasant experience. For any billing inquiries or discrepancies, we recommend reaching out to our management team directly for further assistance. Thank you for bringing this to our attention.

10/10 Excelente

Tiffany

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 17 abr. 2024
Hello Tiffany,We are pleased to hear that you enjoyed your stay with us. If you have any further feedback or suggestions, please feel free to contact hotel management directly. Thank you for choosing to stay with us.

8/10 Bueno

Bobby

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good choice for a last minute decision to go see the eclipse! Great stay!
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 12 abr. 2024
Hello Bobby,We're thrilled to hear you enjoyed your stay with us during such a special event like the eclipse! Your positive feedback is greatly appreciated. We hope to welcome you back for more fantastic experiences in the future.

8/10 Bueno

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The breakfast was great with eggs, sausage and orange juice! Clean, comfy bed, friendly service.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 29 mar. 2024
Hello Karen,We are delighted to hear that you enjoyed the breakfast and found our beds comfortable during your stay. Our team is dedicated to providing friendly service to all our guests. Thank you for taking the time to share your positive experience with us!

6/10 Aceptable

Darin

Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 16 abr. 2024
Hello Darin, We appreciate you choosing to stay with us. If there's anything we can assist you with please don't hesitate to contact us directly.

8/10 Bueno

laura

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 19 mar. 2024
Hello laura,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to share them with us directly. We hope to welcome you back soon!

2/10 Terrible

Michele, Scottsburg

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 19 mar. 2024
Hello Michele,We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value all feedback as it helps us improve our services for future guests.

10/10 Excelente

Margaret

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 17 feb. 2024
Hello Margaret,We are thrilled to hear that you had a perfect stay with us! We look forward to welcoming you back soon for another amazing experience!

6/10 Aceptable

Russell

Viaje en pareja
Le gustó: Servicio y personal y servicios
the property needs a bit of work and a good cleaning of the carpets. The staff is the saving grace for this site.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 9 feb. 2024
Hello Russell,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and their dedication to providing excellent service. We apologize for any inconveniences you may have experienced during your stay. Guest satisfaction is important to us, and we continuously strive to enhance our facilities. We appreciate your valuable input and will address the areas you mentioned to ensure a better experience for future guests.

10/10 Excelente

Kenneth

Viaje en grupo
Le gustó: Servicios
Nice, clean facilities. Helpful, friendly staff.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 1 feb. 2024
Hello Kenneth,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our facilities to be nice and clean, and that our staff was helpful and friendly. We strive to provide excellent service to all our guests and are thrilled to know that we succeeded in your case. We hope to welcome you back soon!

8/10 Bueno

Karen

Viaje familiar
We paid for a king bed but there was only 1 left on the second floor and the elevator wasn’t working properly so we settled for a room with 2 queen beds on the first floor. Nobody would want to chance getting stuck. Room was clean…no problems. Kind workers
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 20 ene. 2024
Hello Karen,Thank you for choosing our hotel for your recent stay. We apologize for any inconvenience you experienced with the availability of the king bed and the elevator. We appreciate your understanding in settling for a room with two queen beds on the first floor. It's great to hear that you found the room clean and our staff kind. We hope to have the opportunity to welcome you back in the future.

6/10 Aceptable

Ashlee, Terre Haute

No le gustó: Limpieza y condiciones de la propiedad
Peace… in healing… for betterment. Was there a while doing that… and I left after the prime minister of India and his wife and daughter left. Then money cons started charging me double.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Manager, el 3 ene. 2024
Hello Ashlee, Thank you for sharing your experience with us. We appreciate your patronage during your stay and apologize for any inconvenience you may have encountered. We kindly request you to reach out to our management directly regarding the billing concern you mentioned, as they will be able to assist you further.

8/10 Bueno

Debbie

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Hello Debbie,Thank you for choosing our hotel for your stay. We value your experience and would appreciate if you could contact us directly to share any feedback you might have, as it would enable us to address any concerns. We hope to have the opportunity to welcome you back in the future for an even better experience.

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Hello James,We are delighted to hear that you had a fantastic experience during your stay with us. It was our pleasure to provide you with excellent service and accommodations. We hope to welcome you back soon for another memorable stay.

2/10 Terrible

Jill

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
I would NEVER stay here again! My daughter and I stayed 2 nights and were given the worst room in the hotel. The parking lot was sparse and there are 3 floors to the hotel, yet they gave us the room on the bottom floor, right next to the ice machine and the pool. They then proceeded to put someone above us on both nights. I was woken up at 1 o'clock in the morning, the second night, by running around, stomping, and jumping up and down...for half an hour! I was not calling or going up to the front desk because that would only entail them calling upstairs and making the people above me angry. I eventually banged on the wall and they slowly stopped. The room key stopped working the first morning after, so I had to go from the side door around to the front entrance to have them re-activate it. This also happened on our last day. The final thing that was terrible, was I went to get breakfast at 9 am and there were only a few yogurts, 1 bagel, some burnt and shriveled up sausage, and dry/hard scrambled eggs. The staff was very nice, and the rooms were clean. Those are the only 2 positive things I got out of our stay. Oh, and I am recovering from shoulder surgery and simply wanted to relax for a few days while visiting my daughter. I was unable to sleep the entire stay between hearing people in the pool area, to the upstairs guests, and my pain is severe and I needed sleep. Hence getting a hotel to sleep at.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lisa, el 5 dic. 2023
Jill, I am very sorry to hear you did not enjoy your stay with us. We take our guest reviews very serious, as well as insight on how to make the stay better for our guest. We always encourage our guest to let us know when they are having issues. I do understand your not wanting the guest above you to be upset, being a hotel we have seen a lot of very understanding guest in this case I am sure it would have worked out the same. We would have gladly put you on a higher floor but it looks like you had a handicap accessible room and all of those room types are on the first floor. I am sorry about the room keys, those can become easy canceled if to close to a cell phone and any credit cards. I will look into the breakfast condition on your stay. We do not allow that type product to be served to our guest. Again we are very sorry and we enjoyed having you!

10/10 Excelente

Tomonori

Se hospedó 1 noche en noviembre de 2023
Respuesta de Lisa, el 5 dic. 2023
Tomonori, Thank you so much for your stay! We enjoyed having you!

8/10 Bueno

Ethan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The staff was very friendly. The room was standard hotel room, decent, bed comfortable. The main huge problem we had was fire alarm going off at 2am, apparently battery issue, no fire. We slept solid until 2 am so it wasn’t as restful a night as we really needed. We would stay here again with fingers crossed alarm issues get resolved
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 30 nov. 2023
Hello Ethan,Thank you for recognizing our friendly staff and comfortable bed. We apologize for any inconvenience caused by the fire alarm incident during your stay. Our team is committed to ensuring the safety and comfort of our guests, and we will address the battery issue to prevent any future disruptions. We appreciate your feedback and hope to welcome you back soon for an even more enjoyable stay.

4/10 Malo

Evan

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 17 dic. 2023
Hello Evan,We apologize for any shortcomings you may have experienced during your stay. We encourage you to reach out to our hotel directly with any specific feedback you may have, as we value our guests' opinions and are always looking to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.

4/10 Malo

james

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lisa, el 20 nov. 2023
Thank you for your review!

8/10 Bueno

Cathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was fine, the room was clean.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lisa, el 20 nov. 2023
Thank you for your review!

8/10 Bueno

Charlie

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 9 dic. 2023
Hello Charlie, We appreciate your recent stay at our hotel. If you have any specific feedback or concerns, please reach out to us directly so we can address them. Thank you for choosing our hotel and we hope you had a pleasant experience overall.

2/10 Terrible

Eric

Se hospedó 1 noche en noviembre de 2023
Respuesta de Lisa, el 5 dic. 2023
Eric,I am sorry you rated us a 1. Could I ask why that would be? We like the feed back from our guest to make our guest stays better.

4/10 Malo

Tyrone

Viaje familiar
No le gustó: Servicio y personal
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 9 nov. 2023
Hello Tyrone,Thank you for sharing your feedback with us. We appreciate your positive rating and are glad to hear that you enjoyed your stay overall. We apologize for any inconvenience you may have experienced and encourage you to reach out to our management team directly to discuss your concerns in more detail. We value your input and hope to welcome you back in the future for an even better experience.

10/10 Excelente

Terri

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was just as advertised. Enjoyed having a little more room with the suite.
Se hospedó 3 noches en octubre de 2023
Respuesta de Manager, el 4 nov. 2023
Hello Terri,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our spacious suite and that everything was as expected. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 25 oct. 2023
Dear Guest,Thank you for your review! We value your feedback and are delighted to hear that you had such a positive experience with us. We look forward to welcoming you back in the future!

8/10 Bueno

Karen

Le gustó: Limpieza y servicio y personal
Room was very warm all night, even with air vents set at Cool - 67 Degrees and outside weather in the 40’s early morning. Only one blanket (cover) which was too hot to use. Breakfast area was clean and food good.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

William B, Sullivan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was good
Se hospedó 1 noche en octubre de 2023
Respuesta de Lisa, el 17 oct. 2023
Thank you so much William! We enjoyed having you!

8/10 Bueno

Terri

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good sized room
Room was a nice size. No working smoke detectors only wires hanging from the ceiling where it should have been. Shower head was horrible. Clogged and no water pressure coming out of it.
Se hospedó 1 noche en octubre de 2023
Respuesta de Lisa, el 16 oct. 2023
Terri, We thank you for taking the time to let us know how your stay with us went! We will get that smoke detector replaced as we were unaware. We will get the shower head taken care of as well, Again we thank you for staying with us and hope to see you next time you are in the area!

6/10 Aceptable

Aron

Viaje de negocios
No le gustó: Limpieza
Needs help
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 28 oct. 2023
Hello Aron,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We encourage you to reach out to our management team directly so we can better understand and address your concerns. Your feedback is important to us as we continuously strive to enhance the guest experience. We appreciate your understanding and look forward to speaking with you soon.

2/10 Terrible

Judy

My husband was not happy at checkin….to the point where he walked away and is spending the night at another hotel
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 13 oct. 2023
Hello Judy ,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Bueno

Karla

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 11 oct. 2023
Hello Karla,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Bueno

Ethan

Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 5 oct. 2023
Hello Ethan,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Aceptable

Steven

Viaje familiar
Le gustó: Servicio y personal
Musty smelling and damp building. Stains on the sheets.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 1 oct. 2023
Hello Steven,We appreciate your rating of our hotel and the feedback you have shared pertaining to our sheets. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 Malo

Tami

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
The sheets on the roll-away were filthy. They were replaced once we made the request but there were actual hair ties and debris.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Lisa, el 27 sept. 2023
Thank you so much for letting us know how your stay went! I do apologize for that, Although I am a little confused. We do not keep any sheets on our pull outs, they are freshly given out upon request.

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 27 sept. 2023
Hello Paul,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 Aceptable

Suzanne

Viaje familiar
Le gustó: Servicio y personal
Needs improvement
It was not horrible. The main issue I had was the smell. Our room smelled of mildew constantly (room 122). The carpet also felt damp when walking on bare foot so we didn't do that much. The beds are also not comfortable. Maybe investing in mattress pads if better mattresses are not available... It served its purpose but for the price could have been better.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 23 sept. 2023
Hello Suzanne,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Terrible

Amber

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 26 sept. 2023
Hello Amber, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Aceptable

Jodi

Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 26 sept. 2023
Hello Jodi, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Malo

Cortnee

Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 31 ago. 2023
Hello Cortnee,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Aceptable

Alyssia

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
The rooms and bathrooms were clean. The service was ok but could improve. He didn't seem like he knew what he was doing & wasn't to helpful.. had an issue with it smelling with marijuana real bad and he just came up and smelled it then went back to the desk..
Se hospedó 2 noches en agosto de 2023
Respuesta de Lisa, el 28 ago. 2023
Dear Valued Guest, We are very sorry about the issues you had during your stay! I will follow up with this employee and find out what is going on. Again we are sorry and we hope to see you next time you are in the area!

10/10 Excelente

Hong

Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 17 sept. 2023
Hello Hong,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 Bueno

Mike

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly and professional. There were some traveling construction crews, staying at the hotel, who were a bit noisy but that’s not the fault of the hotel.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 25 ago. 2023
Hi Mike,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

4/10 Malo

Teresa

No le gustó: Limpieza y condiciones de la propiedad
The room was clean enough, but the walls are very thin and you hear everything. Doors closing, TV's, and phone conversations. I woke at 5am because someone in another room was taking a shower and the sound of the pipes warming up was very loud. I would not stay here again.
Se hospedó 3 noches en agosto de 2023
Respuesta de Manager, el 20 ago. 2023
Hello Teresa,Thank you for sharing your experience. We truly appreciate the insight regarding our shower and comments about our room. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excelente

Sara Wilson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 20 ago. 2023
Hello Sara Wilson,We can't thank you enough for sharing your feedback with regards to our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 16 ago. 2023
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Bueno

Heth

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 15 ago. 2023
Hi Heth,It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!