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Reviews of Holiday Inn Express & Suites Texarkana, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Texarkana, an IHG Hotel
4545 Cowhorn Creek Rd, Texarkana, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 491 out of 837 reviews" "
Rating 8 - Good. 185 out of 837 reviews" "
Rating 6 - Okay. 72 out of 837 reviews" "
Rating 4 - Poor. 48 out of 837 reviews" "
Rating 2 - Terrible. 41 out of 837 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kathy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property - kind of dirty and run down compared to the last IHG I just stayed I.
Stayed 1 night in May 2024
Response from Management on May 15, 2024
Thank you so much for your review, we apologize for not meeting your expectations and hope you give us another chance.

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management on May 15, 2024
Thank you so much for your review!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was short but enjoyable for all the reasons above. Check in and Check out was easy. The complimentary breakfast was good.
Stayed 1 night in Apr 2024
Response from Management on May 15, 2024
Thank you so much for your review!

10/10 Excellent

Raymond

Stayed 1 night in Apr 2024
Response from Management on May 15, 2024
Thank you so much for your review!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were friendly and helpful!
Stayed 1 night in Apr 2024
Response from Management on May 15, 2024
Thank you so much for your review!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service
Beds were good, room spacious. Pool was open but extremely dirty with much debris and very slimy bottom.
Stayed 1 night in Apr 2024
Response from Management on May 15, 2024
Thank you so much for your review!

10/10 Excellent

ANGEL

Stayed 1 night in Apr 2024
Response from Management on May 15, 2024
Thank you so much for your review!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service
I really liked the employees and their upbeat spirits
Stayed 1 night in Mar 2024
Response from Management on Apr 12, 2024
Thank you so much for your review!

10/10 Excellent

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff especially Janet in the morning.
Stayed 1 night in Mar 2024
Response from Management on Apr 12, 2024
Thank you so much for your review!

10/10 Excellent

Danny

Business traveler
Liked: Cleanliness, amenities
Nice clean, friendly staff
Stayed 1 night in Mar 2024
Response from Management on Apr 12, 2024
Thank you so much for your review!

10/10 Excellent

Hillary

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great property. As advertised.
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you so much for your review!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, food options nearby, and plenty of parking for large vehicles!!!
Stayed 1 night in Mar 2024
Response from Management on Mar 19, 2024
Thank you so much for your review!

10/10 Excellent

Colette

Traveled with partner
Liked: Cleanliness, staff & service
Location feels safe, staff was very friendly. Breakfast bar… no matter where I go the food at free hotel buffet is about the same. Kind of just ok. But hey, it’s free. Beds and pillows are comfy. Towels… they give you plenty, but did not change them out… even the ones on the floor. No tidying up between days. Towels could be softer… kind of stiff. Some seats in dining area need to be recovered as they are peeling.
Stayed 2 nights in Mar 2024
Response from Management on Mar 11, 2024
Thank you so much for your review! We greatly appreciate your business and the feedback you provided!

8/10 Good

kellie

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were soft!
Stayed 1 night in Mar 2024
Response from Management on Mar 11, 2024
Thank you so much for your review!

10/10 Excellent

Deborah, Norman

Traveled with family
Liked: Property conditions & facilities
A nice stay. Friendly desk help.. much appreciated.
Stayed 1 night in Mar 2024
Response from Management on Mar 11, 2024
Thank you so much for your review!

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly clean and easy access.
Stayed 1 night in Feb 2024
Response from Management on Mar 11, 2024
Thank you so much for your review!

8/10 Good

Alexys

Stayed 1 night in Feb 2024
Response from Management on Apr 12, 2024
Thank you so much for your review!

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on Mar 11, 2024
Thank you so much for your review!

4/10 Poor

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is clean and comfortable beds and pillows.
Stayed 1 night in Feb 2024
Response from Management on Mar 11, 2024
Thank you so much for your review! We greatly appreciate your business and the feedback you provided!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Mar 11, 2024
Thank you so much for your review!

10/10 Excellent

Britney

Traveled with group
Great breakfast
Stayed 1 night in Feb 2024
Response from Management on Mar 11, 2024
Thank you so much for your review!

10/10 Excellent

Barron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on Mar 11, 2024
Thank you so much for your review!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Management on Feb 14, 2024
Thank you so much for your review!

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway
EVERYONE… from the time I entered the front door, was friendly, very customer service oriented! Very clean; great location . Very much recommend this as the place to stay when in Texarkana.
Stayed 1 night in Feb 2024
Response from Management on Feb 14, 2024
Thank you so much for your review!

8/10 Good

Pix

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet, comfortable and spacious. The HVAC was quiet and efficient. Only issue I had was the body wash dispenser was empty but that was remedied quickly once the management was made aware of it. The breakfast was decent and the coffee was good. Staff was friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Management on Feb 14, 2024
Thank you so much for your review!

10/10 Excellent

Naomi

Stayed 1 night in Jan 2024
Response from Management on Feb 14, 2024
Thank you so much for your review!

10/10 Excellent

Gwenisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Management on Feb 14, 2024
Thank you so much for your review!

8/10 Good

Terra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Feb 14, 2024
Thank you so much for your review!

10/10 Excellent

Harold

Lady at checkin very courteous and friendly.
Stayed 1 night in Jan 2024
Response from Management on Jan 25, 2024
Thank you so much for your review! We hope to see you again soon!

8/10 Good

Naomi B Ventura

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Management on Jan 25, 2024
Thank you so much for your review! We hope to see you again soon!

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Management on Jan 9, 2024
Thank you so much for your review!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beds and pillows! A/C was wonderful. Pleasant check in experience. Would stay again.
Stayed 1 night in Jan 2024
Response from Management on Jan 9, 2024
Thank you so much for your review!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 9, 2024
Thank you so much for your review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Jan 2024
Response from Management on Jan 6, 2024
Thank you so much for your review!

10/10 Excellent

Iris

Stayed 1 night in Jan 2024
Response from Management on Jan 25, 2024
Thank you so much for your review! We hope to see you again soon!

10/10 Excellent

Aldamarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Jan 6, 2024
Thank you so much for your review!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling through the area and this was a great place to stop off the highway! The location was fairly easy to access and the breakfast was fresh and delicious. There were a lot of different options!
Stayed 1 night in Dec 2023
Response from Management on Jan 6, 2024
Thank you so much for your review!

4/10 Poor

Wendy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Our room was not clean. I cleaned the tables and counters. The shower had hair in it.
Stayed 1 night in Dec 2023
Response from Management on Jan 6, 2024
We apologize for not meeting your expectations and hope that you give us another chance.

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent and clean
Hotel was very clean. Nice size. That’s all I needed to lay my head down for a night on a road trip. I didn’t like the morning buffet so went to McDonald’s. I’d love to see improved buffet at these hotels but I did see people eating and they seemed to enjoy it. I personally was disinterested.
Stayed 1 night in Dec 2023
Response from Management on Jan 6, 2024
Thank you so much for your review!

8/10 Good

John

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Management on Jan 6, 2024
Thank you so much for your review!

10/10 Excellent

Rachel

Business traveler
Stayed 1 night in Dec 2023
Response from Management on Jan 6, 2024
Thank you so much for your review!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 6, 2024
Thank you so much for your review!

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Management on Dec 28, 2023
Thank you so much for your review!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice room!
Stayed 1 night in Dec 2023
Response from Management on Dec 28, 2023
Thank you so much for your review!

10/10 Excellent

Grace, Salado

Liked: Cleanliness, staff & service, property conditions & facilities
--
Stayed 1 night in Dec 2023
Response from Management on Dec 28, 2023
Thank you so much for your review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Clean Rooms
Great relaxing atmosphere. Excellent clean rooms..
Stayed 1 night in Dec 2023
Response from Management on Dec 20, 2023
Thank you so much for your review! We hope to see you again soon.

8/10 Good

George

Stayed 1 night in Dec 2023
Response from Management on Jan 9, 2024
Thank you so much for your review!

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean and staff is very friendly.
Stayed 1 night in Dec 2023
Response from Management on Dec 20, 2023
Thank you so much for your review! We hope to see you again soon.

8/10 Good

Mirta

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Management on Dec 20, 2023
Thank you so much for your review! We hope to see you again soon.

8/10 Good

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only frustration we had was that there were only 2 towels. We arrived around 1am and would have liked to have had 2 more towels. At that time of the night, we did not want to have to hassle with calling down to get more towels. Other than that, our stay was great.
Stayed 1 night in Nov 2023
Response from Management on Dec 20, 2023
Thank you so much for your review! We hope to see you again soon.