Indoor pool

Reviews of Crystal Suites

2 out of 5
Crystal Suites
201 N Hwy 146, Texas City, TX

Reviews

7.0

Good

Rating 10 - Excellent. 135 out of 484 reviews" "
Rating 8 - Good. 125 out of 484 reviews" "
Rating 6 - Okay. 105 out of 484 reviews" "
Rating 4 - Poor. 57 out of 484 reviews" "
Rating 2 - Terrible. 62 out of 484 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from bob on May 24, 2024
thank you

6/10 Okay

Cheryl

Traveled with family
Liked: Cleanliness
From what I can tell, the hotel was clean but the musty odor was something that I could not overlook. I recommend keeping the air on low to allow for circulation
Stayed 2 nights in Apr 2024

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities
Gentleman at the desk was a little short with me when we arrived early. One day we did not get our room cleaned or new washcloths. Not much for a continental breakfast.
Stayed 3 nights in Feb 2024

4/10 Poor

Joseph

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arriving the large fish tank was so dirty you couldnt hardly see the fish in it and our door to our room was dirty. Staff wasnt friendly at all. The bathroom was clean but tubs could use some work, rusty in places. Beds were very comfortable and room was quiet.
Stayed 1 night in Nov 2023

10/10 Excellent

Rick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at this hotel. I stay here before taking a cruise ship out of galveston. Great value for the cost
Stayed 1 night in Sep 2023
Response from bob on Nov 3, 2023
thank you

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from bob on Sep 2, 2023
thank you

10/10 Excellent

Rebecca, Stockdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from bob on Sep 2, 2023
thank you

8/10 Good

maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from bob on Sep 2, 2023
thank you

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 20, 2023
Dear Guest,Thank you for your feedback and for rating us 8 out of 10. We're glad to know that you had a positive experience during your stay. Your satisfaction is important to us, and we appreciate your understanding. If there are any areas where we can improve and earn a higher rating from you in the future, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to provide you with an even better experience on your next visit. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Okay

Jack

Disliked: Cleanliness
Nice location between Texas city and Galveston. Beautiful wooden furniture in rooms but they need to be wiped down more often, the one desk in my room had surface mold and the smell of mildew. Still not super bad place for what it’s worth
Stayed 3 nights in Jul 2023
Response from Hotel manager on Jul 20, 2023
Dear Guest,Thank you for your valuable feedback. We're pleased to hear that you enjoyed the hotel's location and the beautiful wooden furniture. However, we apologize for the issue with the cleanliness in your room. We will address this with our housekeeping team to ensure improvements are made. Your satisfaction is our priority, and we hope to welcome you back for a better experience in the future. Thank you for choosing us and for your understanding. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were kind and helpful. The place was absolutely clean. Good location to shopping. I will be staying there for my annual fishing trips to galveston
Stayed 5 nights in Jul 2023
Response from Bob on Jul 15, 2023
Thank you

6/10 Okay

Diallo

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not Happy
Went there for vacation. Lots of disappointments. Hot tub didn't work. Breakfast was horrible, basically just cereal. Hard beds, Rude employees (except for first office guy and cleaning lady), Halls were infused with Marijuana smoke 1/2 the time. Pool was SUPER chlorinated, burned our eyes. Location was great though. Also they never refilled our room soaps, or coffee. Will not go again. The Best Western across the street is 1000% better. We went there to save a few dollars and very much regret it. This place would be fine for a day or two, but we were there 5 days.
Stayed 5 nights in Jul 2023
Response from Hotel Manager on Jul 15, 2023
Dear Guest, We apologize for the numerous disappointments you encountered during your stay. We appreciate your feedback and take your concerns seriously. We will address the issues you raised with our team to improve our services. We apologize for falling short of your expectations and regret any inconveniences caused. Thank you for sharing your experience, and we will work hard to ensure a better stay for future guests.Sincerely, Hotel Manager

8/10 Good

Brandi

Traveled with family
Liked: Cleanliness, staff & service
Stayed for one night to catch a cruise the next day. Price was great, staff very nice and friendly. The room amd property was very clean. However, it's outdated. The furniture and decor need updating. The "breakfast" was packaged donuts, a few muffins, bananas and apples nothing really satisfying. It served its purpose for us for just a one night stay.
Stayed 1 night in Jul 2023
Response from Bob on Jul 9, 2023
thank you

6/10 Okay

Angelica

Stayed 2 nights in Jul 2023
Response from Hotel Manager on Jul 24, 2023
Dear Guest,Thank you for your feedback. We apologize for not meeting all of your expectations during your stay. Your comments are valuable to us, and we'll use them to address the issues you experienced to improve our services and facilities. If there are specific areas where you think we can improve, we'd appreciate any additional feedback you can provide. We hope you had an overall pleasant stay, and we thank you for choosing to stay with us. Thank you for staying with us.Sincerely,Hotel Manager

2/10 Terrible

Nakia

Disliked: Cleanliness, staff & service
Out dated
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jul 6, 2023
Dear Guest,Thank you for your feedback. We apologize if you found our hotel to be outdated. We take your comments seriously and are continuously working to improve our facilities and amenities. We appreciate your feedback and hope to have the opportunity to provide you with an improved experience in the future. If you have any specific suggestions or comments on areas we can improve, please feel free to share them with us. Your satisfaction is important to us, and we value your patronage.Sincerely, Hotel Manager

8/10 Good

Richard

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good plays to stay
Good place to stay
Stayed 3 nights in Jun 2023
Response from Hotel Manager on Jun 27, 2023
Dear Richard,Thank you for your positive feedback. We are delighted to hear that you had a good experience during your stay with us. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely,Hotel Manager

8/10 Good

Russell

Traveled with family
Liked: Cleanliness, staff & service
It was quiet and the atmosphere was comfortable other than the sheets on the bed were still wet. They were clean! But still wet. We slept between the two top layers and not on the sheets. They tried.... Other than the sheets being wet, it was fine.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 27, 2023
Dear Russell,Thank you for your stay. We appreciate your kind words about the quiet and comfortable atmosphere at our hotel. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback. We take your feedback seriously and will make sure to address the issue to prevent any reoccurrence in the future. Hope you will visit again.Sincerely,Hotel Manager

10/10 Excellent

Ginny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Great service and beautiful hotel
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 15, 2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you had a great experience with our service and found our hotel beautiful. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

4/10 Poor

John Francis

Traveled with family
Disliked: Property conditions & facilities
The pool had way to much chlorine burned your eyes, and the breakfast was very poor and limited
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 15, 2023
Dear John,Your comment is very much serious. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen ever in the future. Sincerely,Hotel Manager

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, property conditions & facilities
if you are looking for a cheap decent hotel to stay at to enjoy the galveston area without spending $200 a night then this is the place.. we stayed in room 107, the shower didn't work well however it was still running water to bathe with. the beds were comfortable, room decor was outdated but again we was there just to clean up and sleep not spend our day.
Stayed 1 night in Jun 2023
Response from bob patel on Jun 5, 2023
thank you

2/10 Terrible

Patsy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 2, 2023
Dear Guest,Thanks for your feedback and 2 ratings. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly.
Stayed 1 night in May 2023
Response from Hotel Manager. on May 29, 2023
Dear Jennifer,Your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager

8/10 Good

Jennifer

Stayed 2 nights in May 2023
Response from Hotel Manager on Jun 9, 2023
Dear Jennifer,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

2/10 Terrible

Tareva

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
When we got our room we prayed disinfectant on beds we started to see bugs
Stayed 2 nights in Apr 2023
Response from Bob on Apr 18, 2023
So if see bugs why do not tell the front desk so we help or we give refunds but still you stay in Holl night so

2/10 Terrible

Lorena

Traveled with family
Disliked: Amenities, property conditions & facilities
Toilet was broke swimming pool was cold. The hot tub was broke. Beds was not comfortable.
Stayed 1 night in Apr 2023
Response from Hotel Manager. on Apr 18, 2023
Dear Guest,We apologize for the inconveniences you encountered during your recent stay. The problems have been identified and are being addressed as we work to ensure that you do not encounter similar issues in the future. We appreciate your patience and look forward to welcoming you back in the near future.Sincerely,Hotel Manager

2/10 Terrible

Brit

Disliked: Cleanliness, staff & service
Mildew all over the inside of the shower curtain. I Couldn't find the remote to the t.v. even after looking in every drawer in the room. Pulled back the blankets on the bed and to my puzzled, suprise i finally found the T.v. remote, which made me wonder 🤔...are these the same sheets the guest before me used? So I look a little closer and not only was the remote in the bed but also multiple scattered short black hairs, possibly pubic hairs? Who knows !?! only thing I knew was, I was not sleeping on those sheets. I went to the front desk explained what i found and asked if i could have clean sheets and that i didn't mind putting them on myself. With a nasty attitude he told me to bring him the ones on the bed, so I did. As he's picking them all apart he's angrily asking me why i brought him the blankets off the bed too and not just the sheets.I explained to him that if the sheets weren't changed the blankets probably weren't either. He yelled while holding up the blanket "how do you know this is dirty, where do you see dirty?" So i further explained the sheets were dirty and the blanket lays on top of the sheets so in my mind the blanket is dirty too and again if the sheets were unchanged and dirty why would the blanket be clean? He literally argued back in forth with me about the blankets not being dirty just because the sheet is. Shoved the whole pile of bedding towards me and told me he wasnt giving me anything. Needless to say i left and didnt receive even a partial refun
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 8, 2023
Dear Brit,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely,Hotel Manager

10/10 Excellent

Vanessa de la

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a nice place to stay at we enjoyed it it was close by a lot of restaurants and the venue that my daughter had her competition at
Stayed 2 nights in Mar 2023
Response from Hotel Manager on Apr 4, 2023
Dear Vanessa de la,Thank you so much for your kind words. I’m so pleased that you enjoyed staying with us. Many guests stay with us, and we’re pleased to be of service. We’ll be here for you when you need us in the future with another great experience. Sincerely,Hotel Manager.

6/10 Okay

Dinesh Kankanala

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2023
Response from Hotel Manager on Mar 16, 2023
Dear Dinesh Kankanala,I thank you for your stay, and I was disappointed to see the 6-stars. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager.

8/10 Good

Cherie Yvonne

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Mostly empty Hotel
Room was clean. I had to request more towels and washcloths. We took my granddaughters tv with us as hotel one did not work! Lady chased my granddaughter down the hall thinking she was stealing their 55 inch tv. They did not have a 55 inch tv!!!
Stayed 3 nights in Dec 2022
Response from Hotel Manager on Jan 5, 2023
Dear Guest, Thanks for the recent stay at our property.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 Good

Michael

Liked: Cleanliness

2/10 Terrible

Crysta

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It smelled like mold, room felt sticky the furniture had mold the ac didn’t work
Stayed 1 night in Oct 2022
Response from Hotel Manager on Oct 12, 2022
Dear Crysta,Thanks for the stay. We're sorry for all the inconvenience. We take guest feedback very seriously, and our team has taken note of the issues and is working to improve the problem areas mentioned by you. We hope you will return to stay with us again soon.Sincerely,Hotel Manager

8/10 Good

Yeno

Stayed 1 night in Sep 2022
Response from Hotel Manager on Jan 18, 2023
Dear Gary, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

10/10 Excellent

James

Stayed 1 night in Sep 2022
Response from Hotel Manager on Jan 18, 2023
Dear Guest, We are happy to know that you had an amazing stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick access to cruise terminal
Stayed 1 night in Sep 2022
Response from Hotel Manager on Sep 10, 2022
Dear Patricia,It was a pleasure and an honor to have you stay at our property. We greatly appreciate your kind words about our location, and hope that you will choose to stay with us again in the future.Sincerely, Hotel Manager.

6/10 Okay

Amy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel smelled very musty. Pool was ok, but the winows were open and screens were torn badly and doors to outside were open so lots of mosquitoes in pool area. Nobody cleaned tables or counters during breakfast. Hotel want horrible but it was just like they didnt care. Trash in the parking lot, torn screens and nobody tending to anything.
Stayed 1 night in Aug 2022
Response from Hotel Manager on Sep 6, 2022
Dear Amy,Thank you for your recent stay at our hotel and for giving us your feedback. On behalf of our entire team, we would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience.Sincerely,Hotel Manager

10/10 Excellent

Dystany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly nice; mini kitchen really unexpected loved it
Stayed 1 night in Aug 2022
Response from Hotel Manager on Aug 26, 2022
Dear Dystany,We honestly believe that your stay was very good and exceeded your expectations. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and we hope you will give us more opportunities to do so. Thank you again for sharing your experience. We look forward to seeing you in your future stay.Sincerely,Hotel Manager.

6/10 Okay

Ya, Drexel Hill

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was accommodating but the rooms are outdated and nonfunctional appliances such as air conditioners.
Stayed 1 night in Aug 2022
Response from Hotel Manager on Aug 25, 2022
Dear Guest,Please accept my thanks for your comment about our staff. I regret not being able to completely satisfy you. I apologize for any inconvenience our hotel caused you. We take great pride in our hotel. Providing the best possible service is our goal, and we strive to ensure that all our guests are satisfied.Sincerely,Hotel Manager.

10/10 Excellent

Emari

Stayed 2 nights in Aug 2022
Response from Hotel Manager on Jan 18, 2023
Dear Guest,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was meh. Smelled musty throughout the entire facility. You get what you paid for.
Stayed 1 night in Aug 2022
Response from Hotel Manager on Aug 17, 2022
Dear Guest, Thanks for your stay and the comments. I appreciate your feedback. Nice to see the positives and regret the negative issues. We shall work further to improve the amenities based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.

8/10 Good

Tazmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoyed our stay, breakfast was awesome, the pool was clean and the room
Stayed 2 nights in Jul 2022
Response from Hotel Manager on Aug 4, 2022
Dear Tazmine, Thank you so much for your kind words. I’m so pleased that you enjoyed staying with us. Many guests stay with us, and we’re pleased to be of service. We’ll be here for you when you need us in the future with another great experience. Sincerely, Hotel Manager.

2/10 Terrible

Sharonda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It smelled really bad the bathrooms were nasty decided not to check in went to another hotel
Stayed 2 nights in Jul 2022
Response from Hotel Manager on Aug 4, 2022
Dear Sharonda, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely, Hotel Manager.

8/10 Good

ROME

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was friendly Location was close to Kemah and Galveston
Stayed 2 nights in Jul 2022
Response from Hotel Manager on Jul 25, 2022
Dear ROME, Thanks for helping us by offering this review. You are kind to let us know that our location and friendly staff. The experience here has proven to be more than satisfactory to most guests who leave content and happy. Our guest feedback keeps us motivated and focused to be the best hotel. We trust you will give us one more chance. We appreciate the valuable time you spent in sharing your feedback. Thank you so much. Sincerely, Hotel Manager.

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and everything in the room worked properly. They even had a waffle maker for breakfast!
Stayed 1 night in Jul 2022
Response from Hotel Manager on Jul 22, 2022
Dear Martin, Thanks for the recent stay at our property. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager.

8/10 Good

Johnnie L Hunt, Desoto

Stayed 2 nights in Jul 2022
Response from Hotel Manager on Jan 18, 2023
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

6/10 Okay

Brenda

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was clean overall but had a musty humid smell.
Stayed 3 nights in Jul 2022
Response from Hotel Manager on Jul 22, 2022
Dear Brenda, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

8/10 Good

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Hotel Manager on Jul 7, 2022
Dear Ashley, Thanks for the stay at our hotel and the feedback with 8 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Hotel Manager on Jul 7, 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager.

6/10 Okay

Lathan

Traveled with family
Disliked: Property conditions & facilities, room comfort
Probably wouldn't stay on vacation again.
It was ok for the price. The pool was extremely cold and the hot tub was broken. The breakfast area didn't have enough seating and it ran out of food fast. The hall way carpet was very dirty and the room carpet wasn't as clean as it could be.
Stayed 2 nights in Jul 2022
Response from Hotel Manager on Jul 7, 2022
Dear Lathan, Your feedback is extremely valuable to our hotel. Thank you for taking the time to share your experience. We will absolutely address the other areas that were not up to par. We hope that you will give us another opportunity to better serve you in the future. Sincerely, Hotel Manager.

6/10 Okay

Claudia

Traveled with group
Disliked: Cleanliness
Just was not a great place to stay. The show was scary didn’t want to put my feet in it. but it did the trick for the one night stay and you get what you paid for. Next time will pay the extra $$$ lesson learned
Stayed 1 night in Jun 2022
Response from Hotel Manager on Jun 28, 2022
Dear Claudia, Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. We are acting in each of them on high priority. You can see the changes. Please visit us again. Sincerely, Hotel Manager.

2/10 Terrible

Paola

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not clean, and it smells horrible. Once checked in A/C didn’t work, and door frame was broken, which meant door couldn’t lock. Pool is dirty as well as the cafeteria , we stayed there two days and the same tables stayed dirty all weekend long . W not recommend , pictures are What the property looks like.
Stayed 2 nights in Jun 2022
Response from Hotel Manager on Jun 23, 2022
Dear Paola, Thank you very much for taking the time to give us feedback on your recent visit with us. I apologize that we were not able to fulfill all your expectations as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve to ensure the ongoing satisfaction for our guests. I will share your comments with our team. Sincerely, Hotel Manager.