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Reviews of Hot Springs Hotel and Spa

3 out of 5
Hot Springs Hotel and Spa
115 E Park Street, Thermopolis, WY

Reviews

7.8

Good

Rating 10 - Excellent. 353 out of 1005 reviews" "
Rating 8 - Good. 337 out of 1005 reviews" "
Rating 6 - Okay. 181 out of 1005 reviews" "
Rating 4 - Poor. 98 out of 1005 reviews" "
Rating 2 - Terrible. 36 out of 1005 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Aubrey

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The bed was in good condition but very uncomfortable. We had an upstairs room in a hallway that was currently being remodeled. The floor was dirty and the place was run down. The only plus for staying here is the mineral pool out back.
Stayed 1 night in May 2024

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this place! Very clean and welcoming staff. Amazing lodge decor with safari and wildlife displays throughout. Large Hot Springs hot tub out back. Also has a pool and volleyball area. Breakfast is very good. Dinner at the onsite restaurant was delicious. And located in the state park. Don't forget to stop and see the Park and soak in its outdoor Public Bath House. And the dinosaur center is nearby too!
Stayed 1 night in Apr 2024
Response from Lola on May 2, 2024
We are glad you enjoy staying with us, soaking in the hot tub and dinner at the Safari Club. The Hot Springs State Park and the Wyoming Dinosaur Museum are a must see when you visit Thermopolis. Thank you for your review. We appreciate your feedback.

6/10 Okay

Kelly

Traveled with group
Liked: Cleanliness, staff & service
It was convenient for fishing. Good parking and restaurant. Beds were small. Facility is showing its age No elevator stairs only for second floor. Staff was accommodating and rooms were clean.
Stayed 1 night in Apr 2024
Response from Lola on May 2, 2024
We are glad you enjoyed the convenience of fishing and the Safari Club. Thank you for your review. We appreciate your feedback.

10/10 Excellent

Kurt

Stayed 1 night in Apr 2024
Response from Lola on Apr 30, 2024
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.

4/10 Poor

Mike

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
should really tear down and rebuild I think a fire would be best case scenario
Stayed 1 night in Apr 2024
Response from Lola on Apr 29, 2024
We apologize that you didn't enjoy your stay with us. Thank you for your review. We appreciate your feedback.

8/10 Good

William

Disliked: Staff & service
Enjoyed the town but Hotel needs an update and training for better customer service.
Stayed 2 nights in Apr 2024
Response from Lola on Apr 29, 2024
We are glad you enjoyed the hotel and our town. I apologize for the customer service issue. This will be addressed. Thank you for your review. We appreciate your feedback.

6/10 Okay

Gloria

Liked: Cleanliness, staff & service
Convenient and quiet place across from the mineral hot springs. Nice fresh fruity ice water available at front desk. Only 5 mi it’s from town. We did not eat in the restaurant but coffee was good in the morning.
Stayed 1 night in Apr 2024
Response from Lola on Apr 29, 2024
We are glad you enjoyed your stay and the ice water and coffee at the front desk. Thank you for your review. We appreciate your feedback.

10/10 Excellent

Rachelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean, friendly staff, updates to the property are coming along. The Safari Club and hot tub are great as well.
Stayed 1 night in Apr 2024
Response from Lola on Apr 22, 2024
We are glad you enjoyed our staff, Safari Club and soaking in our hot tub. Thank you for your review. We appreciate your feedback.

4/10 Poor

Randy

Disliked: Cleanliness, amenities, property conditions & facilities
Except for newer carpet, the rooms and bathroom were really outdated. Hallways are in the middle of renovations but they were also like that almost a year and a half ago. Stall was very friendly and breakfast was good.
Stayed 1 night in Apr 2024
Response from Lola on Apr 22, 2024
We apologize for the inconvenience of the bathroom being outdated and our painting of the hallway upstairs. We are glad you enjoyed our friendly staff and our breakfast. Thank you for your review. We appreciate your feedback.

10/10 Excellent

Angela

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Queen Hotel close to the hot springs
Stayed 1 night in Mar 2024
Response from Lola on Apr 22, 2024
We are glad you enjoyed your stay and our location. Thank you for your review. We appreciate your feedback.

8/10 Good

Oscar

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Lola on Apr 17, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We will be back, very relaxing and quiet.
Stayed 1 night in Apr 2024
Response from Lola on Apr 15, 2024
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.

8/10 Good

Diane

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
They were under construction so the hallways a d stairways were dirty. The beds were comfortable, the breakfast was well rounded.
Stayed 2 nights in Apr 2024
Response from Lola on Apr 8, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Elizabeth, Billings

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will keep going back! Very nice hotel! The pool is great! Open till 11! Very accommodating.
Stayed 1 night in Apr 2024
Response from Lola on Apr 8, 2024
We are glad you enjoyed your stay and your soak in our mineral hot tub. We look forward to seeing you again in the future. Thank you for your review. We appreciate your feedback.

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lola on Apr 5, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Casey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased
Stayed 2 nights in Mar 2024
Response from Lola on Apr 1, 2024
We are glad you enjoyed your stay with us. Thank you for your review. We appreciate your feedback.

6/10 Okay

Jason

Traveled with partner
Liked: Staff & service
Felt so outdated and there was visible damage to the exterior of the building due to impact from a car.
Stayed 2 nights in Jan 2024
Response from Lola on Apr 1, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Shannon

Stayed 1 night in Mar 2024
Response from Lola on Apr 15, 2024
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Overall a nice place. However, I was told because I booked through Expedia, in stuck in the handicapped room right by the main desk. It’s loud. The room is cold and I can’t turn up the heat. I physically exerted myself quite a bit today and looked forward to a quiet, comfortable room. The gentleman at the main desk said I wouldn’t be able to move to a different room. If there wasn’t a storm coming in, I’d sleep in my truck. Not ever going to stay here again.
Stayed 1 night in Mar 2024
Response from Lola on Mar 25, 2024
I apologize for the inconveniences you experienced during your stay. These issues will be addressed. Thank you for your review. We appreciate your feedback.

8/10 Good

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean
Stayed 1 night in Mar 2024
Response from Lola on Mar 25, 2024
Thank you for your review. We appreciate your feedback.

8/10 Good

Trey

Stayed 2 nights in Mar 2024
Response from Lola on Apr 12, 2024
Thank you for your review. We appreciate your feedback.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was clean, but a little bit dated. The staff was polite and helpful. The hallways were somewhat dirty, but there is construction and renovation going on throughout the hotel. The location is great, close to the various park attractions, and the hotel itself is interesting and unique.
Stayed 1 night in Mar 2024
Response from Lola on Mar 19, 2024
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.

6/10 Okay

Connie, San Francisco

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Lola on Mar 19, 2024
Thank you for your review. We appreciate your feedback.

4/10 Poor

Melissa

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Room was run down. Splatters of food on the wall, bathroom tiles were broken, paint peeling in bathroom, bed mattresses were very worn out and sunk in the middle. Made for a very uncomfortable night. Tub didnt drain well, so after you showered you were standing ankle deep in water. For the price they charge per night, Id expect better.
Stayed 2 nights in Mar 2024
Response from Lola on Mar 12, 2024
I apologize for your experience you had during your stay. Theses issues will be addressed. Thank you for your review. We appreciate your feedback.

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the place was great!
Stayed 2 nights in Mar 2024
Response from Lola on Mar 6, 2024
We are glad you enjoyed your stay! Thank you for your review. We appreciate your feedback.

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2024
Response from Lola on Mar 25, 2024
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lola on Mar 5, 2024
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.

10/10 Excellent

Crystal

Traveled with group
Liked: Staff & service, amenities
The property is very outdated, but they are doing work on it. The best part is the hot pool! I will stay here every time I am in the area.
Stayed 2 nights in Feb 2024
Response from Lola on Feb 26, 2024
We are glad you enjoyed the hot tub. Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the BEST hot springs hot tub. I stepped in and immediately felt the stress melt away. Rooms were quiet. Bed was super comfortable. Will definitely stay here again!
Stayed 1 night in Feb 2024
Response from Lola on Feb 26, 2024
We are glad you enjoyed your room and the hot tub. Thank you for your review. We appreciate your feedback and look forward to seeing you again in the future.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lola on Feb 22, 2024
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.

6/10 Okay

Megan

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Was not aware property was under construction when booking, room was dirty, faucets faling apart, caulking in bathtub had mold, dents and crayon marks on the walls in our room.
Stayed 2 nights in Feb 2024
Response from Lola on Feb 22, 2024
I apologize for the updating that is in process and the cleanliness of your room. These issues have been addressed. Thank you for your review. We appreciate your feedback.

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the messages
Stayed 2 nights in Feb 2024
Response from Lola on Feb 18, 2024
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are rennovating, but everything else was great! The beds and pillow were perfect, there was a snow storm and it made the stay better! Thank you!
Stayed 2 nights in Feb 2024
Response from Lola on Feb 12, 2024
We are glad you enjoyed your stay and the snow storm. Thank you for your review. We appreciate your feedback.

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy, but has good conveniences
Stayed 1 night in Feb 2024
Response from Lola on Feb 11, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My apologies for not knowing the guy's name at the front desk, but, he was super friendly, very helpful very informative very patient. The room? It's a typical motel room :-) absolutely nothing wrong with it. The heater works extremely well. I was not aware that they had a hot minerals natural hot mineral hot tub but, that's okay it's free and open until 10:00 :-). It is extremely close to the star Plunge if you're looking for convenient proximity safety, this is a very good choice
Stayed 1 night in Feb 2024
Response from Lola on Feb 9, 2024
I am very glad you enjoyed Robert while checking in at the hotel. Thank you for you review. We appreciate your feedback.

8/10 Good

Christina

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Lola on Feb 6, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Jeffrey

Stayed 1 night in Feb 2024
Response from Lola on Mar 20, 2024
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lola on Feb 3, 2024
We are glad you enjoyed your stay with us. Thank you for your review. We appreciate your feedback.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Needs some TLC
Hotel could stand some maintenance/updating but it was comfortable & decent for an overnight stay.
Stayed 1 night in Jan 2024
Response from Lola on Jan 31, 2024
Thank you for your review. We appreciate your feedback.

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It appears that this property is beginning to update. I've stayed here twice in the last year. Rooms are older, yet quiet and comfortable. Good bed and pillows. Could use some modernization such as USB ports.
Stayed 2 nights in Jan 2024
Response from Lola on Jan 30, 2024
We are glad you chose to stay with us. Thank you for your review. We appreciate your feedback.

10/10 Excellent

Tasso

Stayed 1 night in Jan 2024
Response from Lola on Mar 20, 2024
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.

6/10 Okay

Denise

Disliked: Cleanliness, property conditions & facilities
In desperate need of updating Rooms especially WOW for the breeze through the door Nice location
Stayed 1 night in Dec 2023
Response from Lola on Jan 25, 2024
This issue will be addressed. Thank you for your review. We appreciate your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lola on Jan 23, 2024
Thank you for your review. We appreciate your feedback.

8/10 Good

Ismaeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lola on Jan 22, 2024
Thank you for your review. We appreciate your feedback.

8/10 Good

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the Hot Springs. Would have used the mineral hot tub, but was a bit of a walk in the cold
Stayed 1 night in Jan 2024
Response from Lola on Jan 22, 2024
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Brittaney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lola on Jan 19, 2024
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.

10/10 Excellent

Jennifer

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Lola on Jan 17, 2024
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.

10/10 Excellent

Dan

Stayed 1 night in Jan 2024
Response from Lola on Feb 5, 2024
We are glad you enjoyed your stay. Thank you for your review. We appreciate your feedback.

8/10 Good

Terry

Business traveler
Liked: Cleanliness, staff & service, room comfort
Staff was great. Older hotel that needs a few upgrades but our stay was good.
Stayed 3 nights in Jan 2024
Response from Lola on Jan 16, 2024
We are glad you enjoyed our staff. Thank you for your review. We appreciate your feedback.

8/10 Good

Robert

Stayed 2 nights in Jan 2024
Response from Lola on Feb 4, 2024
Thank you for your review. We appreciate your feedback.