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Reviews of The Bell Hotel Thetford by Greene King Inns

3 out of 5
The Bell Hotel Thetford by Greene King Inns
King Street, Thetford, England

Reviews

7.4

Good

Rating 10 - Excellent. 105 out of 405 reviews" "
Rating 8 - Good. 147 out of 405 reviews" "
Rating 6 - Okay. 78 out of 405 reviews" "
Rating 4 - Poor. 50 out of 405 reviews" "
Rating 2 - Terrible. 25 out of 405 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Traveled with partner
Liked: Amenities
Beautiful old building but needs some TLC.
Stayed 1 night in Apr 2024

4/10 Poor

Mark

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Desperately in need of update and renovation
Stayed 2 nights in Apr 2024

10/10 Excellent

Fernando, Hermosillo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 19 nights in Jan 2024

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central
Stayed 4 nights in Dec 2023

10/10 Excellent

Sotero

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from The Bell Team on Jan 12, 2024
Thank you for the great score. We look forward to seeing you again soon.Kind regards

8/10 Good

ANDERSON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant place to stay and I would imagine it would be better in the summer. No helped with sll the flooding after the recent rains.
Stayed 1 night in Jan 2024
Response from The Bell Team on Jan 12, 2024
Thank you for the great review. I will pass your feedback on to the team.

10/10 Excellent

Jane

Traveled with partner
Liked: Property conditions & facilities
Elizabethan building in good retained order
Stayed 5 nights in Dec 2023
Response from The Bell Team on Jan 12, 2024
Thank you for the amazing review. We are glad you enjoyed your stay.

10/10 Excellent

Sally

Stayed 1 night in Dec 2023
Response from The Bell Team on Jan 12, 2024
Thank you so much for the amazing score. Glad you enjoyed your time with us.

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
In dire need
Rough and ready Needs some tlc as certain things need addressing broken tiles Broken wall sockets Feeble shower
Stayed 1 night in Dec 2023
Response from The Bell Team on Jan 12, 2024
Thank you for your honest feedback. We are constantly making improvements to the rooms and this will be resolved shortly.

10/10 Excellent

George

Stayed 1 night in Dec 2023
Response from The Bell Team on Jan 12, 2024
Thank you for the amazing feedback.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Disappointing
Disappointing for a Greene King inn. The room was dated with bare minimum provisions. Bed was comfy though & room very warm. The whole place overall seemed tired and there was a general lack of care or enthusiasm.
Stayed 1 night in Dec 2023

4/10 Poor

michael

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
mediocre
Lovely staff. Hotel badly needs modernising. Tiny tv had annoying buzz coming from speakers rendering it useless for watching anything. The crappy aluminum 1950's window frame was damaged so one side would close and the other had a 3cm gap. The bathroom while clean was very dated with grouting and mastic sealing needing a great deal of love.
Stayed 1 night in Nov 2023

4/10 Poor

p

Business traveler
Disliked: Property conditions & facilities, room comfort
Dated and tired!
Rooms very dated lighting poor and bathrooms like back in the 70,s need to spend on refurbishing and at £80 is too expensive maybe Dads Army liked it but it’s 2023
Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and casual
The staff are lovely. It was perfect for me to spend the night to see my partner. Room was very nice. Bed was comfy, reasonable price, lovely walk down the canal that backs onto it. Very accessible to come and go as I pleased. The carpark to the rear when you get there looks like it’s paid, but once you go inside and give your reg details it’s free. My room was room 1. The heating was on (it’s end nov) so it was a lovely temp.
Stayed 1 night in Nov 2023
Response from The Bell Team on Jan 12, 2024
Hi SarahThank you for the great review. We are glad you enjoyed your time here and look forward to seeing you again.

6/10 Okay

Graham

Stayed 1 night in Nov 2023

8/10 Good

Andy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is good for the price but it could do with a little bit of a upgrade the staff are really nice and go out of the way to help will definitely be coming back
Stayed 2 nights in Nov 2023

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, amenities
I was in the older part of the hotel and certain areas like the bathroom really demonstrated this. I couldn’t get the cold water tap on the shower to work. Staff were very friendly and helpful
Stayed 2 nights in Nov 2023

10/10 Excellent

Hermione

Liked: Staff & service, property conditions & facilities
Very comfortable nights sleep. Staff helpful & polite.. certain areas could do with a tart up but it was very clean
Stayed 1 night in Oct 2023

6/10 Okay

Martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly and helpful staff. Good size room and bathroom. Good food and bar. In need of refurbishment.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Traveled with group
Liked: Staff & service
Ok
Stayed 1 night in Oct 2023

4/10 Poor

Helen

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Needs major re-furb and some TLC
What could be a lovely old hotel was very run down and grubby looking (although closer inspection it was clean). Room (16) bath surface very poor & needed re enameling, sink plug hole broken, shower didnt run away. Window was stuck open until helpful receptionist climbed up and sorted it for me. The whole place looked like it could do with a major refurb, felt sorry for the staff who were very friendly but working in a poor quality establishment. Certainly not worth the rate I paid.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Disappointed
Very outdated and run down, toilet would make a loud long noise when you flushed, TV hummed louder than the volume. Walls and tiles were cracked and falling away, window wouldn’t shut properly, main light in room flickered and hummed when on. Needed more maintenance and repairs to be done to make it a comfortable stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Karl

Stayed 1 night in Sep 2023

8/10 Good

Paul

Stayed 1 night in Sep 2023

6/10 Okay

John

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was adequate, bathroom is in desperate need of a refurbishment. Our window was over the function room / car park and was very noisey, had to leave window open as there is no air conditioning in the rooms. We only ate at the hotel on Sunday evening, when they had run out of roasts, had limited menu, which was further restricted as their fryer had broken down. Not value for money at £100 per night.
Stayed 2 nights in Aug 2023

2/10 Terrible

Shane

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we got there it felt off we wasn’t happy with the creaky floor boards and lopsided floors. The smell was damp and musky we thought we would give the room a chance soon as we got in we quickly darted straight back out there was huge cracks in the ceiling and spiders on the ceiling and all in the bathroom and bath. The grout was orange and mouldy and just felt like the roof or floor would cave in. The pictures on websites do NO JUSTICE they are selling completely opposite to what website offers. Wouldn’t recommend. Very old very used and outdated really needs freshening up and a lot fixing And cleaning. Although staff were kind and friendly
Stayed 2 nights in Aug 2023

6/10 Okay

Mohammad

Liked: Staff & service
Disliked: Property conditions & facilities
Helpful staff and bathroom was not cleaned
Stayed 5 nights in Aug 2023

6/10 Okay

Wendy

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel was reasonable with excellent affordable dining It was a bit noisy but that was due to the location rayher than the hotel which was reasonably quiet The room was fine albeit bit dated but the bed was very comfy The one thing that let it down was the state of the bath It had obvious not had a deep clean for months It had brown run marks all round the inside and there was build-up of dirty hard scale round tap end and plug hole. We did not feel able to use it at all. We came back late and left quote early so did not have the energy for the 4 flights of stairs again to go and complain We are both nearly 80 It was a shame that a 10 minute job or a regular proper clean spoilt the night.
Stayed 1 night in Aug 2023

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old hotel. Staff were lovely. Food excellent
Stayed 2 nights in Aug 2023

2/10 Terrible

C

Stayed 1 night in Jul 2023

8/10 Good

Jason

Stayed 2 nights in Jul 2023

8/10 Good

Carol-Ann

Stayed 2 nights in Jul 2023

8/10 Good

Melvyn

Liked: Cleanliness, staff & service
Handy for the town but showing it’s age.
One night stop-over on a bike ride. The hotel staff are friendly and helpful but the place needs a thorough overhaul as it is tired.
Stayed 1 night in Jul 2023

6/10 Okay

Karen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was shocking for the money we paid. The bath was covered in dirty limescale and unusable. The sink took ages to drain and the toilet bowl trap needed a scrub. The bed was comfortable and clean but the windows were filthy on the outside and part of the pelmet was broken and hanging down. We appreciate that the building is old but you need to do better Greene King and spend more on maintenance.
Stayed 1 night in Jul 2023

4/10 Poor

Robert

Disliked: Staff & service
Our experience was ruined by the very poor service at breakfast. Despite reminders to the staff serving, including warnings that as a diabetic on insulin I could not afford to wait for fear of hypoglaecimia , the breakfast had not apeared even after a 40 minute wait. We were therefore forced to leave without it and eat elsewhere. I should be obliged to receive apropriate compensation for this poor experience
Stayed 1 night in Jul 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Tracey

Stayed 1 night in Jun 2023

10/10 Excellent

Rebecca

Stayed 2 nights in Apr 2023

8/10 Good

Rachel

Stayed 5 nights in May 2023

6/10 Okay

IAN

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Large room. Tea coffee. Good television wifi. Had to log in. Good bed. Large bathroom/shower towels. Plenty of hot water. Good choice breakfast and bar restaurant. A period building with character and furnishings in the town center with reasonable views at a good price. Clean tidy pleasant staff.
Stayed 1 night in May 2023

6/10 Okay

Geoff

Traveled with family
Liked: Cleanliness, staff & service
Hotel itself was very good. The staff were second to none, all very friendly and helpful. The rooms were adequate and a good size. Only downside was, the whole place could do with a good lick of paint and a bit of tic, as it’s looking a bit tired. Other than that it’s fine, and yes I would stay there again.
Stayed 1 night in May 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! We enjoyed eating in the Tea Room when the pub got busy late in the afternoon. They were wonderful! Great Mac n cheese…no….Really!!
Stayed 2 nights in Apr 2023

10/10 Excellent

David

Stayed 2 nights in Mar 2023

6/10 Okay

Neil

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Ding Ding at the Bell in Thetford
I was surprised to find the Hotel was run by Greene King. Why? Because it s shockingly dirty, it really needs serious money pumping into it. The walls are damp, the carpets are old and require replacing. The general cleanliness is poor and the bedroom windows and windows in general are a disgrace. Do you have your own in house Group Hotel Inspector? Someone who goes around your establishments, ensuring standards are being maintained and surpassed? I could do that for you and improve the company training of staff. It was so disappointing especially a hotel like the Bell which has bags of history…it’s unique! The staff try hard but with some encouragement and training they could be brilliant! Again, I could help you with that! It does cost, but change is the price of survival. Everything is negotiable except quality and service Yours sincerely Neil
Stayed 3 nights in Feb 2023

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good!
Stayed 1 night in Feb 2023

2/10 Terrible

Philip

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel
Stayed here for work, and won't be staying again. The room was filthy, old furniture, bathroom was mouldy and bath stained. Food was awful, and the whole landing stunk of cannabis. Avoid at all costs
Stayed 1 night in Jan 2023

4/10 Poor

mirjana

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property needs refurbishing and repairs. Showers in both rooms were not working. Baths were peeling and rusty taps. Windows were rattling and lots of noise coming from the road as windows are not double glazed. First day food was lovely next day poor with most things missing in the meals eg surf and turf we received steak and chips. Beautiful building but needs lots of investment and a good chef that is there every day.

6/10 Okay

Cindy

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service
The staff was attentive and pleasant. Our room was very clean but dated. The beds were nicely made but again the mattresses seemed really old. Particularly the pull-out couch was uncomfortable. The dinner options were somewhat limited as they were out of several options, but my salad with grilled chicken was better than expected.

10/10 Excellent

Jenna

Stayed 2 nights in Dec 2022