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Reviews of Mercure Tirana

Mercure Tirana
29 Nentori Street, Tirana, Tirana County

Reviews

9.6

Exceptional

Rating 10 - Excellent. 31 out of 38 reviews" "
Rating 8 - Good. 6 out of 38 reviews" "
Rating 6 - Okay. 1 out of 38 reviews" "
Rating 4 - Poor. 0 out of 38 reviews" "
Rating 2 - Terrible. 0 out of 38 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Nomzamo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely new hotel. Very aesthetically pleasing and staff were beyond lovely. Breakfast was really good. However on a busy main road so noisy, you will have to get taxi to anywhere because of the location, smart tv did not work for me, rooftop terrace wasn’t open but still a nice chill area to sit and relax regardless. Would’ve liked robes and more options in the tea and coffee station (no sweetner option for diabetics like me, one green tea and one black tea and couple coffee sachets only)
Stayed 3 nights in May 2024
Response from Hotel management on May 26, 2024
Dear GuestThank you for taking the time to share your experience.We are pleased to hear that you appreciated our friendly staff and delicious breakfast. We apologize for the inconveniences that you encountered.Your feedback is valuable to us, and we will address these concerns to improve our services . We hope to have the opportunity to welcome you back for an even better stay in the future.Best Regards

10/10 Excellent

Saeed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to bus terminal where you can find bus to almost anywhere
Stayed 3 nights in May 2024
Response from Marsi on May 13, 2024
Thank you for taking the time to provide this valuable feedback after your stay with us, we really do appreciate it.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were excellent and very friendly and positive! The rooms and entire property were extremely clean, modern and lovely. I would highly recommend staying here if you are visiting Tirana.
Stayed 1 night in May 2024
Response from Marsi on May 13, 2024
We are pleased to hear you had a comfortable, relaxing and uninterrupted stay and were able to experience our wonderful hotel facilities. Thank you for taking the time to provide this feedback.

8/10 Good

Sabri

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The sound proofing of the Room windows are poor
Stayed 2 nights in Apr 2024
Response from Marsi on May 13, 2024
Thank you for taking the time to provide this feedback. We sincerely apologise for the inconvenience caused during your stay with us. We will be following this up with our manager to ensure this problem does not happen again.

10/10 Excellent

Sona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right from the start it was Amazing. The front reception staff were incredibly nice, informative and accommodating of our requests. The breakfast buffet was nice and had a good range of food. The rooms were very nice and exceeded our expectations of amenities. It would have been nice to have the pool and bar functioning. Aside from that no issues with stay. One of the best stays I’ve had.
Stayed 2 nights in Apr 2024
Response from Marsi on Apr 30, 2024
Dear Guest, we really appreciate you taking the time to provide this valuable feedback. It is always pleasing when our staff feature within a guest review, and we appreciate your acknowledgement as we do have a wonderful team here at Mercure. We are pleased to know that our friendly reception and restaurant staff were able to meet all your needs. Thank you for choosing to stay with Mercure Tirana and we look forward to welcoming you back in the near future.

8/10 Good

sharan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New , comfortable beds linen new. Special deals make it very reasonable price including breakfast. Not down town
Stayed 1 night in Apr 2024
Response from Marsi on Apr 30, 2024
Dear guest, we really appreciate you taking the time to provide this valuable feedback. Thank you for choosing to stay with us. I hope that we will have the opportunity and pleasure to welcome you again in Mercure Hotel Tirana soon.

10/10 Excellent

Vlad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and helpful staff allow for a home-like stay at Mercure. Staff are available across the hotel for every query possible and conduct themselves in a manner that is befitting of a 4 star, Accor Live Limitless hotel. Special thanks to Erissa and Elissa
Stayed 1 night in Apr 2024
Response from Marsi on Apr 30, 2024
Dear Guest, we really appreciate you taking the time to provide this valuable feedback. It is always pleasing when our staff feature within a guest review, and we appreciate your acknowledgement as we do have a wonderful team here at Mercure. We are pleased to know that our friendly reception was able to meet all your needs. Thank you for choosing to stay with Mercure Tirana and we look forward to welcoming you back in the near future.

10/10 Excellent

Kalin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for four days and our overall experience was really good. It is a new hotel and every staff member was kind. The hotel rooms are spacious. The restaurant is amazing. We had breakfast included and there was enough variation for everyone. But we also ate lunch, dessert and dinner because it really was good, so compliments to the chef and co-workers! If you have a car the airport and Tirana city center is really close. The parking at the hotel is also easy. We recommend this hotel.
Stayed 4 nights in May 2024
Response from Marsi on May 13, 2024
Thank you again for taking the time to provide this valuable feedback and for bringing the above to our attention. We are so pleased to hear the Hotel exceeded your expectations, I will be passing on your praise to our Head Chef and Food & Beverage staff. We look forward to welcoming you back in the near future.

10/10 Excellent

Kimmy Van

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and clean. The people who work in the hotel where very helpfull. You could walk from the location to a shopping mall with a couple of shops. The breakfast was also very good. And free parking garage was also a big plus.
Stayed 3 nights in Apr 2024
Response from Marsi on May 13, 2024
We are also pleased to hear that our friendly reception/Food & beverage staff were able to accommodate all your needs. Thank you again for taking the time to provide this valuable feedback and for bringing the above to our attention.

10/10 Excellent

Kathrin

Liked: Amenities
Sehr modernes, gut ausgestattetes Hotel. Personal ist sehr freundlich und hilfsbereit.
Stayed 4 nights in Apr 2024
Response from Marsi on May 13, 2024
It is always pleasing when our staff feature within a guest review, and I appreciate your acknowledgement as we do have a wonderful team here at the Mercure. We are happy that the hotel met your expectations. We look forward to welcoming you back in the near future.

10/10 Excellent

Maryia

Stayed 1 night in Apr 2024
Response from Marsi on May 13, 2024
We really appreciate you taking the time to provide this valuable feedback.

10/10 Excellent

YANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常感谢酒店的服务，早餐非常棒，而且价格相当合适，谢谢，下次我会再来
Stayed 1 night in Apr 2024
Response from Marsi on Apr 15, 2024
Dear Mr. YANG, Thank you for taking the time to provide this valuable feedback after your stay with us, we really do appreciate it.Hope that we will have the opportunity and pleasure to host you again in the near future at Mercure Tirana.

10/10 Excellent

Stephan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neues Hotel ,alles vom feinsten .
Stayed 3 nights in Mar 2024
Response from Marsi on Apr 15, 2024
We really appreciate you taking the time to provide this valuable feedback.Thank you for choosing to stay with us. I hope that we will have the opportunity and pleasure to welcome you again at Mercure Hotel Tirana.