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Reviews of The Sherwood Palm Hotel, Torquay Beach

3 out of 5
The Sherwood Palm Hotel, Torquay Beach
Belgrave Rd, 1, Torquay, England

Reviews

5.0
Rating 10 - Excellent. 14 out of 163 reviews" "
Rating 8 - Good. 27 out of 163 reviews" "
Rating 6 - Okay. 34 out of 163 reviews" "
Rating 4 - Poor. 33 out of 163 reviews" "
Rating 2 - Terrible. 55 out of 163 reviews" "

5.0/10

Cleanliness

5.6/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alasdair

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was CLOSED

2/10 Terrible

Michelle

Disliked: Staff & service, amenities
I have arrived at the hotel I have booked Expedia travel confirmation - Fri, 9 Feb. - (Itinerary # 7265487521140) The Sherwood Palm Hotel, Torquay BeachBelgrave Rd, 1, Torquay, and the hotel is closed to the public, I have paid for this booking and it has come out of my bank account and I am not able to get into the hotel they have turned me away. I am so angry, I want a refund of my £106.37 and compensation for the mistake you have make, I made this booking in September last year and no one had contacted me to say the hotel would be closed and no refund given and no one to tell me I would need to find another hotel
Stayed 2 nights in Feb 2024

2/10 Terrible

Shane

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
the room was so bad. the light was hanging off the toilet seat was loss there where holes in the wall window was smashed there was dust on wardrobe. the wardrobe door was hanging off the shelf was broken on the wardrode and bathroom shelf above the skin was hanging down the fire alarm went off at 3am for no reason partner went to see if everything wad ok and the manger was rude to her and said just it a fault in the system just go back bed will never stay here again.
Stayed 1 night in Oct 2023
Response from Dewi on Nov 6, 2023
Never meant to disappoint you, Shane! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

4/10 Poor

Kyle

Traveled with group
Disliked: Amenities, property conditions & facilities
No breakfast option or bar. My room didn't have a TV remote. Staff were friendly but when I noticed the issues I couldn't find anyone as it was late.
Stayed 2 nights in Sep 2023

2/10 Terrible

Amy

Stayed 1 night in Sep 2023

8/10 Good

Christopher

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place great service great stay
Stayed for over a month whilst waiting for a house move was very well looked after by staff always kept room clean and could have fresh towels when wanted, very close to beach and free parking also a little shop next door for essentials was a bonus 👍👍👍
Stayed 1 night in Sep 2023
Response from Barbara on Sep 12, 2023
Pleased to hear your kind words of gratitude, Stuart! We are going to do our best to never fail to impress you every time. Regards, Barbara

6/10 Okay

MISS

The manager was friendly and welcoming and I enjoyed my stay at the hotel.
Stayed 2 nights in Aug 2023

8/10 Good

Kashif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for what you pay for
Very good for what you pay for. Decent size room, decent cleanliness. The hotel excels for it's location being a very short walk from the beach and town centre and the very good service.
Stayed 2 nights in Aug 2023

8/10 Good

FARZAD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and helpful, free parking, access to town centre, beach, harbour by walking. Thanks for your hospitality.
Stayed 2 nights in Aug 2023

8/10 Good

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice and well priced hotel, I have stayed a couple of times now. Staff are very pleasant. They have a nice garden seating area to sit in.
Stayed 2 nights in Aug 2023

8/10 Good

Mike

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Fine for a pit stop, wouldn’t stay for long.
We only stayed for one night and basically slept here but nothing else. The hotel staff were friendly and kind enough. On first look, the hotel is a little older and run-down, but not terrible. The beds were comfortable, the room was cosy, but the bathroom was a bit of a shock to the system. When we arrived, there was water all over the bathroom floor and the toilet, no mirror was on the wall above the sink. It didn’t feel particularly clean, but for a cheap rate, you get what you pay for I suppose. It did what we needed, it was a place to rest our heads. I don’t think I would choose to stay here for a longer trip.
Stayed 1 night in Aug 2023

2/10 Terrible

brendan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you very much for are 2night stay I’m definitely coming again such lovely people very friendly
Stayed 1 night in Jul 2023
Response from Eva on Jul 29, 2023
Thank you very much, Nikki! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Eva

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service
No Wi-Fi and bathroom layout not good for tall people. Sink to close to toilet for a tall person.
Stayed 1 night in Jul 2023
Response from Ammy on Jul 15, 2023
Hi, Steve! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

2/10 Terrible

Steve

Disliked: Cleanliness, property conditions & facilities, room comfort
Check the bedding
We opened the draw to find a empty whisky bottle I opened the draw below to find another empty whisky bottle . We pulled back the top sheet to find the bottom sheet with stains on . I went down to reception to tell them about the findings and they said sorry and replaced the sheet and took the bottles away. We asked for the wifi code only to find out we could not get wifi . After the details says wifi well not for my phone lap top or my wifes phone . In the morning we found out the shower not working cold then too hot . The bed was very old and uncomfortable. I know the room was cheap but we still should have the basics .CLEAN SHEETS TIDY ROOM AND A BED YOU CAN SLEEP ON and A SHOWER
Stayed 1 night in Jun 2023
Response from Ammy on Jul 15, 2023
Apologies for the problems you had faced, Steve! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Good

Callum

Traveled with group, Traveled with partner
Got what we paid for
Stayed 2 nights in Jun 2023
Response from Ammy on Jul 15, 2023
We appreciate your positive rating, Callum! We take pride in providing our guests with a great experience. Regards, Tim.

6/10 Okay

Ashley

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Ammy on Jul 15, 2023
Hi, Ashley! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service
Hotel could do with an update but considering the very good pricing it does the job. Free car parking and an easy short walk to the sea front.
Stayed 1 night in Jun 2023
Response from Ammy on Jul 15, 2023
Hi, Michael! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

2/10 Terrible

Paula

Stayed 4 nights in Jun 2023
Response from Ammy on Jul 15, 2023
Hi, Paula! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

4/10 Poor

Dave

Stayed 1 night in Jun 2023
Response from Ammy on Jul 15, 2023
Hi, Dave! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Karina

Stayed 2 nights in May 2023
Response from Lisa on Jun 3, 2023
Hi, Karina! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

10/10 Excellent

IOANNIS

Stayed 1 night in May 2023
Response from Ava on May 31, 2023
Hi, Ioannis! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

10/10 Excellent

Arturo

Stayed 1 night in May 2023
Response from Tim on May 24, 2023
Hi, Arturo! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic hotel
Basic hotel, but near the beach
Stayed 1 night in May 2023
Response from Ava on May 18, 2023
Hi, David! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Ava

2/10 Terrible

Shaun

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blood stains on walls no tv no hot water
Stayed 1 night in Apr 2023

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best stay here with my daughter. The owners are such a lovely couple so welcoming and friendly. My daughter always passed by for a chat. Located right near the beach and short walk into town. Free parking. Bed was the comfiest ive slept in. Thouroughly enjoyed our stay here. Thank you to the lovely couple for making mine and my daughters stay here a real memory to treasure. If we go this way again we will definately be staying here again. Thank you again
Stayed 2 nights in Apr 2023
Response from Ammy on Apr 19, 2023
Hi, Sam! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

8/10 Good

Kerry

Liked: Staff & service, amenities
excellent location staff very friendly and try their best, good value for money
Stayed 2 nights in Apr 2023
Response from Ammy on Apr 19, 2023
Hi, Kerry! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AD
The locacion of the hotel is great, also lady who is the the owner is nice. but if something is wrong, for example, a broken TV or a leaking toilet, there is no chance that someone will fix it. there is only deception of the customer and no one will fix anything anyway. bathroom dirty and covered with mould, rooms dusty. They don't take big money but dirt is unacceptable.this hotel needs just clean up and hire more staff.
Stayed 2 nights in Apr 2023
Response from Ammy on Apr 19, 2023
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vile! Stay away!!!
Wasn’t a pleasant stay at all! Not clean at all. Dirty cups to make cuppa. Asked for forks to eat some food and they given us dirty forks from behind a bar that looks like was closed down for some time. Wouldn’t let my dog in there! Avoid at all costs! Ceilings have all stains on them.
Stayed 1 night in Apr 2023
Response from Lisa on Apr 12, 2023
Hi, Guest! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa

2/10 Terrible

Joy

Stayed 1 night in Mar 2023
Response from Ammy on Mar 23, 2023
Hi, Joy! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

6/10 Okay

Michelle

Stayed 1 night in Feb 2023
Response from Ava on Mar 2, 2023
Hi, Michelle! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

10/10 Excellent

Sarfaraz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Eva on Feb 20, 2023
Hi, Sarfaraz! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

2/10 Terrible

Craig

Stayed 1 night in Feb 2023
Response from Eva on Feb 20, 2023
Hi, Craig! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

2/10 Terrible

Huet

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We wasn’t expecting anything other than a clean room with basic facilities for the price we paid. Unfortunately this wasn’t the case, the room was absolutely vile, quite clearly hadn’t had a good clean in months. The bed which my daughter was using you would have thought it was an air bed the way the springs collapsed when sat on. The property inside and out severely neglected. Initially booked for 2 nights but only stayed one.
Stayed 2 nights in Feb 2023
Response from Eva on Feb 20, 2023
We are sorry to disappoint you, Huet! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

2/10 Terrible

Connor

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was absolutely vile, the customer service was terrible the room was dirty and bed felt like sleeping on a brick I am ashamed of Expedia for showing fake photos as the photos shown wasn’t what we got
Stayed 3 nights in Feb 2023
Response from Lisa on Feb 14, 2023
Hi, Connor! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

2/10 Terrible

Ady

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting bomb site
We tried to check in and no one was on site. the place looked like a bomb site awful dirty curtains hanging down overall disgusting. Finally found a builder/workman who let me in whilst he found someone for us.guess what no one on site. The inside matched the outside what i could see so we walked off and found a different hotel to stop at l.
Stayed 2 nights in Feb 2023
Response from Lisa on Feb 14, 2023
Hi, Ady! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Lisa on Feb 14, 2023
Hi, Alex! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

4/10 Poor

Sharon

Stayed 1 night in Dec 2022
Response from Ava on Dec 22, 2022
Hi, Sharon! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

6/10 Okay

Clare

Liked: Staff & service
Disliked: Property conditions & facilities
Ok for one night!
The hotel is very run down but our bed was clean & the shower was hot so ok for just one night, staff friendly & helpful & location good!
Stayed 1 night in Oct 2022
Response from Ammy on Nov 19, 2022
Hi, Clare! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

daksha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid terrible customer services dispute a fraud no refund reading the reviews why would anyone want to stay here!?!
Stayed 1 night in Oct 2022
Response from Ammy on Nov 19, 2022
Hi, Daksha! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

6/10 Okay

A

Traveled with group
Stayed 1 night in Oct 2022
Response from Ammy on Nov 19, 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

6/10 Okay

philip

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from Ammy on Nov 19, 2022
Hi, Philip! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was good. Friendly staff
Stayed 2 nights in Oct 2022
Response from Ammy on Nov 19, 2022
Hi, John! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

10/10 Excellent

Lisa

Stayed 1 night in Oct 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine
It was fine...clean and tidy.....good shower easy access to the sea front...would definitely stay again..
Stayed 1 night in Sep 2022
Response from Ammy on Oct 2, 2022
Hi, Paul! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

2/10 Terrible

Shane

Stayed 1 night in Sep 2022
Response from Ammy on Oct 2, 2022
Hi, Shane! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Terrible

Neil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run, run now.
SHOCKING, avoid at all costs. The place is a dive and the night porter burst into my room at 1 am asking to check the toilet. Dodge as hell. Take my advice, seelp in the car, it's safer.
Stayed 2 nights in Sep 2022
Response from Ammy on Nov 19, 2022
Hi, Neil! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah

2/10 Terrible

Tamara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for hen & stag do's
No-one on front desk on our arrival or departure. Bathroom needed a deep clean to remove mould, thick desk build up, dirty toilet brush with mould in the holder and dirt on the tiles. Constant buzzing from light above bed which also omitted a bright green light and lit up the room & the main light didn't work. There were 2 of us staying but only 1 set of towels and coffee for 1 person also 2 cups. We also experienced the fire alarm going off at 11.30 which the guests were downstairs before any hotel staff, there wasnt any organisation of getting people in a safe place & guests werw still standing in the lobby. On departing i personnally had a fall as there was no sign warning about step & misjudged it but again there was no one in reception & wasnt able to report it. The only plus i can give this was the sheets smelt clean. We had booked for 2 nights but couldnt face staying another night and checked out the next day
Stayed 2 nights in Sep 2022
Response from Terry on Sep 26, 2022
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Terry

8/10 Good

Richard

Traveled with partner
Everything was fine for the room price
Stayed 2 nights in Sep 2022
Response from Jacob on Sep 26, 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Jacob