Property grounds

Reviews of Highland Manor Inn

3 out of 5
Highland Manor Inn
7766 E Lamar Alexander Pkwy, Townsend, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 402 out of 587 reviews" "
Rating 8 - Good. 142 out of 587 reviews" "
Rating 6 - Okay. 28 out of 587 reviews" "
Rating 4 - Poor. 9 out of 587 reviews" "
Rating 2 - Terrible. 6 out of 587 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Susie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 2 nights in May 2024
Response from Sandy B on May 14, 2024
Thank you for writing a review of the Highland Manor Inn and for your comment. I hope you can come back and see us again someday!

10/10 Excellent

catherine, WESTMINSTER

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was efficient, room is clean & bed is comfortable
Stayed 1 night in May 2024
Response from Sandy B on May 14, 2024
Thank you for writing a review of the Highland Manor Inn and for your comments. I will mention your comment to my front desk and to my housekeeping staff. Have a good day and come back and see us soon.

6/10 Okay

Ron

Stayed 1 night in Apr 2024
Response from Sandy B on Apr 27, 2024
Thank you for leaving a rating after your stay at the Highland Manor Inn. We must not have met your expectations this trip, what ever they were. Come back and stay with us again someday. If it was the weather, don’t worry, East Tennessee is famous for the variety of weather we get. In the spring, 75’ and sunny one day, snow showers the next.

8/10 Good

Stan

Liked: Staff & service
Convenient for walking and restaurants. Somewhat dated but fairly clean
Stayed 2 nights in Apr 2024
Response from Sandy B on Apr 27, 2024
Thank you for writing a review of the Highland Manor Inn and for your comments. Come back and stay with us again when you visit the Smokies!

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to car show field.
Stayed 3 nights in Apr 2024
Response from Sandy B on Apr 27, 2024
Thank you for writing a review of the Highland Manor Inn. See you next year for the Car show!

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite, clean and friendly greeting during check-in
Stayed 1 night in Apr 2024
Response from Sandy B on Apr 18, 2024
Thank you for writing a review of the Highland Manor Inn. I appreciate your comments and will relay them to the Housekeeping Department and to my Front Desk Staff. I hope you can come back and stay with us again one day!

10/10 Excellent

leta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Smokies NP; not crowded. Very friendly community of Townsend.
Stayed 2 nights in Apr 2024
Response from Sandy B on Apr 16, 2024
Thank you for writing a review of the Highland Manor Inn and for your comments. We think Townsend is THE BEST place to visit the National Park. I am glad you found us. Come back and stay with us again someday!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Highland Manor Inn was excellent! Staff were kind & helpful, our room extremely clean. Very quiet & comfortable sleeping along with fine continental breakfast. Definitely would stay here again. Two thumbs up!
Response from Sandy B on Apr 9, 2024
Thank you for writing a review of the Highland Manor Inn and for your comments. I am glad you enjoyed your stay and I look forward to when you can come back again and see us!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a quiet town with good restaurant options. It is very easy to drive into the park. Staff is very nice and helpful.
Stayed 3 nights in Apr 2024
Response from Sandy B on Apr 4, 2024
Thank you for writing a review of the Highland Manor Inn and for your comments. Townsend, (we call it "the peaceful side of the Smokies",) is a good option for visiting the Park, and for living here too! We hope you will stay with us again when you come back to Townsend.

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, setback from the main highway.
Stayed 5 nights in Mar 2024
Response from Sandy B on Apr 4, 2024
Thank you for writing a review of the Highland Manor Inn and for your comments. Our peaceful, hilltop setting does afford us quiet evenings and a great view of the mountain. Come back and visit us again someday!

10/10 Excellent

William

Liked: Cleanliness, staff & service
Great place to stay
Stayed 2 nights in Mar 2024
Response from Sandy B on Mar 27, 2024
Thank you for writing a review of the Highland Manor Inn and for your comment. I am glad you found us and hope you can come back and see us again someday!

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quite area and the room was very clean and comfortable, we enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Sandy B on Mar 27, 2024
Thank you for writing a review of the Highland Manor Inn and for your comments. I am glad you enjoyed your visit, and I will let my housekeeping staff know you appreciated the clean room! We love living in Townsend and working in Townsend for the same reasons that you like to visit. Come see us again someday!

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second stay and we won’t stay at any other property. This place is perfect!
Stayed 1 night in Mar 2024
Response from Sandy B on Mar 27, 2024
Thank you for writing a review of the Highland Manor Inn and for your comments. We are going to continue to provide excellent accommodations so you will be pleased on your third visit and others will be too when they visit. Come see us soon.

10/10 Excellent

Brian

Stayed 1 night in Mar 2024
Response from Sandy B on Apr 9, 2024
Thank you for the 5 out of 5 rating. Come back and stay with us again!

10/10 Excellent

Ronald

Traveled with family
Liked: Staff & service, property conditions & facilities
Very nice stsy for dulcimer training week. Clean and convenient hotel.
Stayed 4 nights in Mar 2024
Response from Kim on Mar 11, 2024
We are happy to hear that you enjoyed your stay. We look forward to your next stay with us.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice, homey place to stay in a quiet town. Nice people, friendly, clean room. I would highly recommend to anyone!
Stayed 2 nights in Jan 2024
Response from Sandy B on Jan 14, 2024
Thank you for writing a review of the Highland Manor Inn and for your comments. Come back and see us again someday!

10/10 Excellent

Dewey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff. Very clean.
Stayed 3 nights in Dec 2023
Response from Sandy B on Jan 14, 2024
Thank you for writing a review of the Highland Manor Inn and for your comments. I will share them with my Staff. Come and see us anytime!

8/10 Good

Talisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy going to Townsend. The hotel was quiet and comfortable.
Stayed 3 nights in Dec 2023
Response from Kim on Mar 11, 2024
We are happy to hear that you enjoyed your stay. Be sure to come back and see us.

10/10 Excellent

trina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff! Beautiful views of the mountains, convenient to Cades Cove surrounded by peace and quiet. We really enjoyed our stay away from the frantic pace of Pigeon Forge.
Stayed 2 nights in Dec 2023
Response from Kim on Mar 11, 2024
We are happy to hear that you enjoyed your stay. It's nice to stay on the " peaceful side" of the Smokies. We hope you will come back and see us for your next Smokies vacation.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Such a nice place!!! Sooo clean!!! Office staff very nice!!
Stayed 2 nights in Dec 2023
Response from Sandy B on Jan 4, 2024
Thank you for writing a review of the Highland Manor Inn. I appreciate your comments and specially relayed the 'sooo clean' to my housekeepers. They smiled. We all look forward to seeing you again this year!

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sandy B on Dec 31, 2023
Thank you for the great rating. See you next time. Happy New Year! Come back and see us.

10/10 Excellent

Jori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sandy B on Dec 31, 2023
Thank you for the great rating. Happy New Year! Come see us in 2024.

10/10 Excellent

Mark

Liked: Amenities
Awesome staff , love it here !
Stayed 1 night in Dec 2023
Response from Sandy B on Dec 27, 2023
Thank you for writing a review of the Highland Manor Inn and for your comment. We all are ready to serve you when you can come back and see us. Happy New Year!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet and restful place to stop after a day’s travel.
Stayed 1 night in Dec 2023
Response from Sandy B on Dec 27, 2023
Thank you for writing a review of the Highland Manor Inn. I appreciate your comments and hope you will stop in again someday.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
We’ve stayed here several times and have always had a wonderful time. Rooms are very clean, beds are comfortable and it’s a quiet, restful place. Staff are amazing!
Stayed 2 nights in Dec 2023
Response from Sandy B on Dec 11, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. I will pass on to my staff what you said. I appreciate your continued business and look forward to next time! And, since it is December, I hope you have a very Merry Christmas!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint is that the bathroom was very dated. The "Jacuzzi tub" was baby powder blue & unable to be used without a jet spraying forcefully in your face. Hotel staff were wonderfull and we're hoping to visit again soon.
Stayed 3 nights in Nov 2023
Response from Sandy B on Dec 5, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. I never knew the jets were messed up in that room since I never use the jacuzzi tub. Thank you for letting me know. Come back soon!

8/10 Good

Tina

Stayed 3 nights in Nov 2023
Response from Sandy B on Dec 27, 2023
Thank you for the rating. I am curious what you felt was lacking not to make a "5" but I am glad you came to stay with us. Come back soon!

10/10 Excellent

MARSHA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem. We enjoyed our stay here very much. Our room was very large and comfortable. Lots of hot water/great water pressure from the shower. We especially appreciated the plentiful towels and attentive daily housekeeping. Property is quiet and peaceful, and the front desk staff team was great. Breakfast is simple/continental but fresh and promptly replenished. While it’s an older property, the immaculate rooms and outstanding service are on par with high end hotels. The management and staff take great care in all aspects of your stay. Highly recommend.
Stayed 3 nights in Nov 2023
Response from Sandy B on Dec 3, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. You described our place very well and others can know what to expect at Highland Manor Inn. Come back and see us again when you are coming to the Smokies.

10/10 Excellent

Kevin

Traveled with partner
Nice and roomy
Stayed 1 night in Nov 2023
Response from Sandy B on Dec 3, 2023
Thank you for writing a review of the Highland Manor Inn and for your comment. Come back and see us again when you come to the Smokies!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, nice room
The staff was very friendly and the room was very clean. The room fixtures and bath are old but there was no carpet and a comfy bed. I wish the king bed had a nightstand on each side. Overall this is a very good place to stay.
Stayed 1 night in Nov 2023
Response from Sandy B on Nov 27, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. I need to check about the night stand, I thought there were two! Come back and see us when you can.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sandy B on Nov 27, 2023
Thank you for the great rating. Come back and see us again someday!

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sandy B on Nov 27, 2023
Thank you for the great rating. Come back and see us again someday!

10/10 Excellent

Tabatha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Clean and peaceful
This hotel is very very clean and safe. We have been staying here for years and we always have the most pleasant time and leave feeling blessed. The ladies that come around and clean the room each day do an amazing job, very thourough and attention to detail. The check in and check out are extremely effortless,no hassle. We love the open bible and the Wifi PW-Psalms 100! Thank you for a great place to stay!
Stayed 2 nights in Nov 2023
Response from Sandy B on Nov 15, 2023
Thank you for writing a review of the Highland Manor Inn and especially for your comments. God is good and we love honoring Him. I am glad you come and see us often and I look forward to the next time! Have a Happy Thanksgiving.

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! Very comfortable environment front desk were friendly. Enjoyed the complementary breakfast.I would stay here again.
Stayed 3 nights in Nov 2023
Response from Sandy B on Nov 13, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. I will relay to my Front Desk that they are doing a good job. Did you have a favorite muffin? Come back anytime!

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at Highland Manor a few times and have enjoyed our stay. The rooms are clean and the staff has a super friendly!!
Stayed 1 night in Nov 2023
Response from Sandy B on Nov 13, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. I appreciate that you have been with us before. Housekeeping and front desk do a tremendous job and I will let them know what you said. Come back soon.

8/10 Good

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's like a time capsule! Everything is so nostalgic, from the real key with a plastic tag to the blue porcelain fixtures in the bathroom. I don't think they're being ironic or trendy, they've just taken really great care of the place for decades. The only thing that could use a little modernization is the shower head.
Stayed 1 night in Nov 2023
Response from Sandy B on Nov 13, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. I will be looking into a new shower head. Someone else suggested adjustable and that might be what we need. Come back soon.

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dated rooms but clean. Best value for that area. I will definitely use this place again when in the area.
Stayed 1 night in Nov 2023
Response from Sandy B on Nov 13, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. I hope you feel the mountains calling and will come back soon!

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The front desk was super helpful and a sweet person. If you are looking for something Brand new, this is not the it. If you like clean, safe, and friendly folks, stay here.
Stayed 1 night in Nov 2023
Response from Sandy B on Nov 15, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. Come back again someday!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is up on a hill. We had a terrace room - great view of Townsend and the mountains. Just a really nice place. We will stay here again when we come back to Tennessee.
Stayed 1 night in Oct 2023
Response from Sandy B on Nov 13, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. Glad to hear you would come back and see us. Come anytime!

8/10 Good

Chang-Ding

Stayed 1 night in Nov 2023
Response from Sandy B on Dec 3, 2023
Thank you for the rating. Comeback and see us.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Townsend
Very nice place-like home. Breakfast also very nice.
Stayed 1 night in Oct 2023
Response from Sandy B on Nov 2, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. We like it when people feel at home here while visiting the Smokies. Come back and see us again!

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and friendly. The room though outdated was very clean. The wood burning fireplace was awesome. It was very quiet.
Stayed 2 nights in Oct 2023
Response from Sandy B on Oct 31, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. Sounds like you had a good evening. Come back and see us again soon!

6/10 Okay

Vaughn

Disliked: Cleanliness, staff & service
Nothing
Stayed 2 nights in Oct 2023
Response from Sandy B on Nov 2, 2023
Thank you for writing a review of the Highland Manor Inn and for your comment. Not sure if nothing is a plus or a minus but I look forward to seeing you again one day.

10/10 Excellent

Nader

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice inn both location and service wise.
Stayed 2 nights in Oct 2023
Response from Sandy B on Oct 28, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. It is our goal to provide clean, comfortable and affordable accommodations to folks visiting the Smoky Mountains and we enjoy hearing that we have done that. Come back and see us when you can.

4/10 Poor

Ralph

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the location is good. the room smelled musty and we had to run a dehumidifier to get rid of the smell. it was loud and kept us up all night. terrible experience
Stayed 3 nights in Oct 2023
Response from Sandy B on Oct 26, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. One of the challenges of having our private balcony rooms ground level is that the rooms below are partially underground and sometimes do have a musky odor. We use the dehumidifiers to control the moisture down in those rooms. They work real well. I will figure out which room you were in and see if there might be something else going on. Come back and see us anytime!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sandy B on Oct 28, 2023
Thank you for rating the Highland Manor Inn. Come back and see us again someday!

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming place
Clean, slightly worn, but charming place. Good, clean, comfortable bed, and table with chairs. Nice deck with view. Will definitely be back.
Stayed 1 night in Oct 2023
Response from Sandy B on Oct 26, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. I hope you are able to come back and see us again!

6/10 Okay

Andrea

Liked: Property conditions & facilities
Disliked: Cleanliness
Quiet location away from the craziness and carnival like atmosphere of Gatlinburg. I appreciated the size of the room, the blackout curtains and the excellent lighting. So many hotels have inadequate lighting. I was happy to be able to read! Nice desk if you need to work. Fridge and microwave are in the room. Good cable TV Nice play area for kids. Beds are very firm. That made it rough for me. Had there been a Walmart nearby, I’d have bought a foam egg carton topper. No mat to put on floor outside shower. Had to use a regular towel. Needs improvement with cleaning. The bedding on one bed has stains and the toilet was not properly cleaned. Someone was moving too quickly. Breakfast is limited to coffee, juice, hard boiled eggs and things like muffins and bread products. It’s at least something to start the day.
Stayed 1 night in Oct 2023
Response from Sandy B on Oct 26, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. I must look into which room you had and caution my cleaning staff. We have a good reputation for clean rooms, and I want to keep that positive. Even with the labor situation awe are facing, I try my best to see that each one does his/her job correctly, and, yes, they move too quickly! We always use an extra bath towel as the bathmat in the bathroom. I do hope you will come back and stay with us again someday.

10/10 Excellent

Ranzall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to GSMNP and good dining options nearby. Hotel sits up on a hill and provides nice views of the mountains. If you want to check out early, you need to advise front desk the night before; otherwise, checkout is not possible until 8am. McKayla was very friendly and welcoming. Hot chocolate in the lobby during evenings is a nice treat. The grounds are pretty and though the hotel is older, it is well-maintained, and we definitely would stay here again.
Stayed 1 night in Oct 2023
Response from Sandy B on Oct 24, 2023
Thank you for writing a review of the Highland Manor Inn and for your comments. My husband and I built the Inn in 1982 and continue to operate it providing clean, comfortable lodging for folks visiting the Smoky Mountains National Park, and loving meeting new friends and seeing old ones that come every year. We normally have all our guests pay when they arrive so if a guests need to check out early in the morning before the Office opens, they certainly can by just leaving the key in the room or in the door in case you might forget something! I will let Michaela know you appreciated her, and we look forward to seeing you again someday.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice lodging close to Smokies
Nice hotel close to Smokies and Cades Cove. Older hotel but very clean. Great staff!
Stayed 1 night in Oct 2023
Response from Sandy B on Oct 23, 2023
Thank you for writing a review of the Highland Manor Inn. Your comments describe us very well and I appreciate them. Come back and see us anytime!